Rahul Sodhi is seeking a challenging position that allows him to utilize his skills and expand his knowledge. He has over 8 years of experience in benefits administration, customer relationship management, and process improvement. Currently an Associate with Milliman Pvt. Ltd, his roles include handling enrollments, loans, withdrawals and ensuring client satisfaction for critical 401(k) clients. He has a post-graduate degree in operations and human resources and various skills in benefits administration, CRM, and quality assurance.

1. Phone: 9990066363(M)
E-mail: rahulsodhi1985@gmail.com
Rahul Sodhi
Seeking challenging assignments with an organization where I can use my skills, find the
opportunity to intensify my knowledge and aptitude and offer me excellent working environment to
help me grow and learn more in field.
CAREER OBJECTIVE
 A keen planner & implementer with attained rich experience in relationship building with
corporate clients for ensuring continued business from them.
 Proficient in grasping new technical concepts and utilizing them in an effective manner.
SKILLS SET
 US 401(K) Benefits Administration – End to End solutions
 Customer Relationship Management (CRM)
 Liaison with third party vendors
 Virtual Transitioning of work from Onshore US location
 Coordination with different Internal Departments.
 Compliance – In terms of Data Security
 Quality Checks of Processing – Internal Audit
 Commitment to Quality – Adopted Lean best practice, Continuous process Improvements
ACADEMIC
 Post Graduate {MBA from IMT.(Specialization in Operation+HR)}
 Post Graduate Diploma in Aviation and Tourism Management from YMCA.
 B.com from Delhi University.
 Computer Operator and Programming Assistant (COPA) Certificate course from Guru Teg
Bahadur Institute.
CURRENT WORK EXPERIENCE
 Currently associate with Milliman Pvt.Ltd as Benefit Administrator(Since May 2013)
 Designation APA(Accredited Pension Administrator)
CURRENT ROLE PROFILE
 Responsible for handling Hardships, Loans, Withdrawals, Distributions, Enrollments &
Rollover cash for critical clients on the bases of their 401k plan.
 Identifying improvement areas & implementing measures to maximize customer satisfaction
levels.

2. PREVIOUS WORK EXPERIENCE
 12 months of experience in automobile sector as a sales consultant.
 Worked with Aon Hewitt since October 2008 till April 2013.
ASSIGNMENTS/ PROJECTS
 Chennai Seeding Project as per BCP planning and collated data to incorporate scope hours.
 Was a part of Chennai transition project and fled to Chennai to impart DC domain training
& process training for 2 months.
 Worked upon data penetration sheet, threat reason sheet & FTE calculation.
 Lead the Audit team to complete the live & retro audit for Chennai folks.
 Process Automation Project
 Had been taking initiatives towards process improvements and training.
 Reporting on MIS occurrences, Capacity Utilization, Day Time Movement.
 Currently working upon Edits Automation Project which includes automation of the
processes using the QTP tool.
ROLE PROFILE
 Responsible for handling edits for critical clients on the bases of their 401k plan.
 Handling Payroll Process (Payroll Verification, Edits and Payroll Balancing).
 Impart training to new hires for DC Domain.
 (401K plan/Loans/vesting/Withdrawal/Distribution)
 Taking Care of payroll edits.(Contribution and Loan Repayments )
 Providing security to clients regarding their employees personal and plan related details.
 Responsible for taking transitions for new process and for new clients from Business Analyst
on call.
 Taking client’s call for updating new procedure or any new updation in client’s plan.
 Effectively updating the processing guidelines in the Standard of Operation Procedure (SOP)
documents.
 Carrying out training need analysis as per the compliance requirements and conducting
refresher and new hire training as per process requirements.
 Identifying improvement areas & implementing measures to maximize customer satisfaction
levels.
ACHIEVEMENTS
 Awarded with Champion Award & Extra Miler award for contribution in the team
 Received TIER 2 award for handling maximum number of critical clients amongst team
associates.
 Got recognition from different clients through their appreciation mails, on performing
exceptional task along with daily processing.
 Received Premier Team Award on successful completion of the Edits Automation project.

3. PERSONAL DETAILS
Father’s Name : Mr. P. K Sodhi
DOB : 04-12-1985
Sex : Male
Marital Status : Single
Nationality : Indian
Languages Known : English, Hindi, and Punjabi
Address : 222 C QU block, Pitampura
Delhi-110034
HOBBIES
 Travelling
 Riding Bikes & Driving Cars
DECLARATION:
I hereby declare that the above written particulars are correct to the best of my knowledge and
belief.
Place: Delhi
Date: (Rahul Sodhi)