Sajjad Baig is seeking a challenging position utilizing his analytical, leadership, and interpersonal skills. He has over 5 years of experience as an Operations Analyst at EMC2 in Bangalore, where he ensures SLAs are met, performs data analysis, and manages client queries. He has a post-graduate degree in finance and is proficient in Microsoft Suite, Oracle, and SQL.
An exciting opportunity to expand your project management experience into the global arena. Your PMP or desire to pursue further accreditation on the industry are rewarded in this role. This position is direct hire and actively interviewing.
An exciting opportunity to expand your project management experience into the global arena. Your PMP or desire to pursue further accreditation on the industry are rewarded in this role. This position is direct hire and actively interviewing.
Call per aspiranti imprenditori o giovani imprese under 35 nei settori marketing e artigianato ad affiancare un'impresa artigianale di eccellenza con lo sviluppo dell'idea imprenditoriale, in sinergia con lo sviluppo di un prototipo dell'azienda.
Candidature di giovani imprese o aspiranti imprenditori dal 15 febbraio al 15 marzo 2016 in formato digitale a sharemantova@gmail.com
I am a science graduate with 5 years and 7 months of total experience. 1 year in calling profile with Wipro BPO, 4 years and 10 months into HR Outsourcing with AonHewitt and 2 Years 4 Months with SoftwareONE into Software Licensing and Master Data Management.
Currently Working as a Service Delivery Leader with SoftwareONE.
1. SAJJAD BAIG H.A
Email ID: sajjad1588@gmail.com
Mob : 9611188567
Objective
Seeking a challenging position in a premier company that will enable me to utilize my
analytical, leadership and interpersonal & process oriented skills to deliver maximum
value to the organization.
Overview
An Operations professional who effectively manages project tasks requiring interaction
with multiple departments, resolves issues in a professio nal manner. Goal oriented,
motivated self-starter, with ability to handle multiple tasks. Accurate, Flexible, resilient
to a hectic environment, pro-active with ability to develop good working relationship with
stakeholders.
Professional Experience
Company : EMC2
Designation : Operation Analyst
Duration : 22 July 2013 to till date
Place : Bangalore, Karnataka
Core Competencies
Customer Orientation
Time and Behavior Management
Cross functional team Co-ordination
Building Collaborative Relationships
Quality and Results Oriented
Excellent problem solving skills
Job Profile and Key Responsibilities
Ensuring SLA meets the client’s metrics.
Perform data analysis and verification through the internal & external sources
Manage client & process queries in a professional and service-minded manner
ensuring that resolution is provided accurately within given time frame
Allocation of daily Volumes to the team based on the Subject Matter expertise of
the representative set of clients
Attaining process related call, Client calls, Online meetings for procedural
change, Client updates and to meet any business needs
Additional Responsibility
Diligent in responding to the customer queries, solutions-oriented.
Successfully handled the data management and broad range of reporting with a
view to apprise management of process operations.
Good Experience in accomplishing Quarter End Close Activities.
Hand on experience in working applications like ORACLE, SQL.
2. Preparing Job Aids for process and sub processes which assist the trainees.
Documentation of all the new updates accordingly and sharing the information
with the team.
Working with team, Team Lead/client on the process improvement areas.
Significantly reduced the Escalations of the team members by controlling the
errors rates by conducting various refresher trainings
ProjectsandAchievements
Awarded twice in the first 2 years at EMC2
Individually handled a Project in EMC - Dash board (From late 2014)
Have Handled a New Project in EMC - SAP CRM. (From Early 2015)
Successfully assisting management in reporting and Data presentation to offshore
team and the Global Business Unit.
Successfully trained New employees on the process and their responsibility.
Active committee member of EMC Fun committee
Active member of EMC Corporate Social Responsibilities (CSR).
Participated in various P3 Events conducted by EMC.
Awarded with 2 awards in the work of period of almost 3 years.
AcademicCredentials& Technical Proficiency
Post-Graduation MBA (Finance) 2012 East Point College of Higher Education,
Bangalore University
Graduation B Com (Commerce) 2010 Sri Jagadguru Renukacharya College,
Bangalore University
Strong computer skills, including proficient knowledge of Microsoft Suite (Excel,
Word, PowerPoint) and Reporting Tools.
Personal Details:
Date of Birth : 15th April 1988
Fathers Name : Mr. Azger Ali Baig
Nationality : Indian
Language : English, Hindi, Kannada, Telugu
Place: Bangalore
Date: SAJJAD