Sabarinath K is a senior process executive at Infosys working in the order fulfillment domain from quote to cash. He has over 10 years of experience working with global clients on ERP solutions like Oracle 11i and Oracle R12. Some of his key responsibilities include resolving customer cases, meeting performance metrics, addressing customer queries, and ensuring quality standards. He is currently assisting with the implementation of a new Oracle R12 release by validating results against the existing system and aiding with user acceptance testing.

1. Sabarinath K
Present Address: E-mail:ksabarin146@gmail.com
1St
stage,BTM Lay out, Phone:+91-7411070005
Bengaluru-560068
CAREER OBJECTIVE
 To engage myself inawork atmosphere thatgivesme challenge,enthusiasmandfulfillment
withproperutilizationof mycore strengthand make an effective contributiontothe growth
of the organization.
EDUCATIONQUALIFICATION
 Graduated in Bachelor of Business Management (BBM) from SV University, Tirupathi
PROFESSIONALEXPERIENCE
 Company : InfosysBPOLtd.
 Duration : From Feb-2012 to Till date
 Designation : SeniorprocessExecutive
 Platform : ERP Solutions(Oracle 11i),Oracle R12,Connectdottool, ccw tool
 CurrentRole : SeniorProcess Executive
Job description
 Workingfor Global leadingNetworkingclient.
 Hands onexperienceinorderFullfillmentdomain ‘Quote toCash’.
 The main aimisto increase incustomersatisfactionandendtoendcustomerexperience.
 Resolvingindividualcasesthatneedre-workinordertoensure highC-SATfromthe end
user.
 To meetthe performance parametersandexceededinordertomeet boththe teamas well
as my individual SLA.
 Immediate actiononcustomerqueriesandescalations inordertomeetqualitystandards.
 To ensure 100% closure toall the customerqueries,SLA adherence forself productivityand
quality.
CurrentJob description
 Presentlyplayingrole of O&BworkingtowardsNew release i.e.Oracle R12
 Assistinthe parallel runningof the currentsystemtoensure the new systemresultsare
Validatedagainstthe existingsystem
 Documentationof UATTest Scenarios,TestCasesandTestScriptsBeingpart of the UAT
execution,Identification andanalysisof software defects,co-ordinatingwithOMIT to
resolve the issue
 Dealing directly with Cisco business partners all over the world.
 AttainingbusinessgoalsforCISCObysupportingthe worldwidemarketingprograms
 Technically assisting the customers for service related queries.

2. Notable Contributions
 Part of CommitManagementteamwhere i had workedcloselywithclientsaswell aswith
Internal stake holderstoaccomplishweekly/Monthly/Quarterlytargets
 InvolvedinKnowledge Managementprojectforall process/toolsenhancements whichhad
undergone withinourteamscope
 ReceivedBestperformerawardforthe Quarterthrice till date
TECHNICAL SKILLS:
 OperatingSystemsinWindows-XP,2007.
 Exposure on MicrosoftOffice inExcel,WordandPowerPoint.
 Database in Oracle andMS Access.
 KnowledgeinHPQualitycenter11.00 (Testingtool)
ACHIEVEMENTS:
 Beinga consistentperformerinteamandgrabbedRAMP awards.
 Got couple of certificates andgifts duringCiscoyearendforthe outstandingperformance
shownandexcellentfloorsupport.
 I have achievedthree timesRating‘1’inAppraisal
PERSONAL INFORMATION:
 Name : SabarinathK
 Father’sName : RajeswaramK
 Sex : Male
 Date of Birth : 05-12-1986
 Marital Status : Single
 Nationality : Indian
 LanguagesKnown : English,Hindi, KannadaandTelugu
Strengths
 Good TeamPlayerandabilitytoleadteam.
 Analyzingandsolvingaproblembyidentifyingthe elementsandrelationshipsof a problem
ina systematicwayandidentifyinglogical casual links.
 Quicklearner,whorapidlybecome familiarwithanynew environment.
 Interestinlearningandassimilatingnew trendsandtechnology.
Declaration
I herebydeclare thatthe above informationistrue tothe bestof my knowledge.
Place:Bangalore Signature

3. (SabarinathK)