Venessa West has over 15 years of experience in office administration, accounting, and digital marketing roles. She is proficient in Microsoft Office, QuickBooks, and CRM systems like Zoho. Her background includes positions in office management, where she oversaw accounts receivable, billing, inventory, and staff. She also has experience in web design, software training, and marketing consulting. Currently, she is pursuing a Bachelor's Degree in Digital Marketing while working as the owner of her own web consulting business.

1. Venessa West
Rockford, IL 61107 venessa@shapeyourbiz.com
Summary of Qualifications
● Excellent analytical skills with ability to multi-task
● Highly organized and goal-oriented, able to meet deadlines
● Confident working individually or in a team environment
● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint,and Outlook), QuickBooks
(Accounts Payable, Accounts Receivable, and Bank Reconciliation), and ZOHO CRM (setup and
management)
● Proficient in computers (Software, Web Design, Graphic Design and Internet Research)
● Proficient Marketing Knowledge (Basic SEO, Direct Mail, PPC,and other Marketing Technique
● Proficient in Business Organizational Structures and budget allocations.
Professional Experience
Trainer/Technical Support 2/19/15 to 11/30/16
Evolution Software Chicago, Illinois
● Trained new customers in the companies Ecommerce Solution
● Consulted new and existing customers on how to market their business
● Provided technical support to new and existing customers
● Created videos and sales documents to help sales department
● Helped new and existing customers design their stores
● Training employees on new CRM solution (Zoho CRM)
● Managed and followed up with my accounts to track progress
● Pulled reports and data entry to help owner of the company keep track of data.
Office Administrator 2/22/13 to 2/19/15
BFS Metals Cicero, Illinois
● Managed Accounts Receivables, Billing, Credits and Returns
● Managed Inventory, including 2 yearly audits of entire Inventory
● Assisted in sales when necessary,taking orders and processing purchase orders.
● Managed officecomputer networkand all IT issues
● Web design
● Answered phones
● Creation of business cards and other various marketing tools,
Office Manager 06/20/10 to
2/22/13
Citi Appliances/Affordable Services Club Chicago, Illinois
● Managed all Accounts Receivables, Billing, and Returns
● Oversaw all operations of the office, and setup procedures for technicians and office staff to
follow.
● Managed technicians and contractors
● Managed officecomputer networkand all ITissues
● Web design

2. ● Answered phones, took orders and handled customer issues
● Created business cards,marketing tools, and managed all Internet Marketing
Office Manager 06/15/12 to 11/15/12
Touhy River Auto Des Plaines, Illinois
● Answered phones, handled customers, ordered parts, kept inventory
● Oversee all operations of the office, and setup procedures for mechanics and office staff to
follow.
● Managed all employees
● Creation business cards and marketing tools.
● Managed officecomputer networkand all ITissues
● Managed all Accounts Receivables, Billing, and Returns
Owner 11/1/07 to present
Windy City Web Consulting Chicago, Illinois
● Web design
● Software training in MS Office and QuickBooks
● Creation of spreadsheets,business cards,and other marketing tools and business operation tools.
● Marketing Consulting and Monitoring
Office Admin 10/1/07 to 11/1/07
IIA Palatine, Illinois
● Answering phones
● General Office Duties and ordering supplies
● Data Entry, and light QuickBooks
Personal Assistant 5/1/07 to 7/11/07
Benchmark Homes Lake Forest, Illinois
● Answering phones
● Help getting proposals together for remodels of $100,000+ and new builds of $500,000+
● A/P using QuickBooks
● Making phone calls, travel arrangements, running errands
● Typing letters
Office Manager 8/2006-9/2006
Absolute Plumbing Beach Park,Illinois
● Responsible for all workings of the office. A/P,A/R, and Payroll using QuickBooks
● Responsible for organization of the office at all times
Education
AssociatesDegree in BusinessAdministration/AIU 2004-2005
 Graduated on Dean’s List with a 3.93 GPA
Bachelor’s Degree in Digital Marketing/Fullsail Univ
2016-present
 Course Director’s Award - Storytelling