Panelists from multiple industries and experiences will share perspectives on how ethics and business politics can impact UX research and design. It’s a big topic, but we hope to touch the surface of a broad range of situations and context. Ideally, corporate ethics should require permission and transparency around data mining practices and product design, and opt in and permissions should be clear and avoid the use of dark patterns, however, we have all encountered situations where this is not the case. Additionally, business politics can worm their way into UX decisions, influencing not only what research is done, but also how it is disseminated and used. Further, protection of participants’ rights and privacy is a key concern, as well as practices around representation and inclusion. We will share stories about our experiences across all these dimensions, our thoughts on best practices, and facilitate an audience discussion via Sli.do.
These slides walk you through the factors and questions you should consider when your company is going through a merger/acquisition and you have to combine diversity departments and employee resource groups.
How to use social media for professional development. Featuring overviews of great HR blog, tweet chats and community collaborations. Presentation slides from HR Advisor Conference on 15th and 16th Jan.
These slides walk you through the factors and questions you should consider when your company is going through a merger/acquisition and you have to combine diversity departments and employee resource groups.
How to use social media for professional development. Featuring overviews of great HR blog, tweet chats and community collaborations. Presentation slides from HR Advisor Conference on 15th and 16th Jan.
Becoming a Service-Oriented IT Organization - A Cultural JourneyBrian Spolarich
Presentation by Cal Poly San Luis Obispo Information Technology Services (ITS) leadership team at 2023 Cal State Tech conference.
Presented By:
Brian W. Spolarich, Director of Application, Data, & Integration Services
Bret Heenan, Director of Service Strategy & Portfolio Management
Matt Weber, Director of Client Services
Tim Schmidt, Director of Infrastructure & Platform Services
Wes Love, Organizational Improvement & Transformation Specialist
Abstract:
Cal Poly San Luis Obispo ITS has been on a transformational journey to become a service-oriented IT organization. But what exactly does it mean be a "service-oriented IT organization"? Don't all IT organizations strive to provide good service?
Hear how--and why--we undertook this change, the intentions behind it, the methods and approaches we used, and the key outcomes we have seen so far. Also hear how two key events, the COVID pandemic and centralization of IT staff and services on campus, proved the critical importance of this work, renewed our commitment to it, and has shaped our path forward.
Recent statistics are demonstrating our success:
84% of help requests answered at Tier 1
82% of help requests initially responded to within service level objectives
85% of help requests resolved within service level objectives
4.92/5.0 client satisfaction rating
IT organizations often talk about the combination of “people, process, and technology” as being essential to any outcome. We will also share how we incorporated a deliberate focus on organizational culture into this change, and share stories of the victories, and the challenges, we encountered along the way.
Limited
HR Webinar: Unraveling HR Investigations: They don’t have to be a mysteryAscentis
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How to build contextual and impactful leadership development programmes for B...Shereen Daniels
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In this webinar, Leanne Mair and I will go through:
- The importance of contextualising your leadership development programme
- How you do that
- Considerations for designing internally
- Considerations for bringing in suppliers
Created for www.illinoisworknet.com this webinar includes guest speaker Laurie Huspen of Valuable Resources Company. We discussed the how-to's of being successful during interviews including the Top 10 Questions to Answer and Top 10 Questions to Ask. To see the recording go to http://ow.ly/moNtQ
This presentation describe how I developed a leadership development program for potential leaders using a blend of classroom, self-paced, and social networking technologies, including tools like Yammer, GoToTraining, YouTube, and Google Books.
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Learning Outcomes: This seminar is designed to explore career and professional development opportunities in diversity and inclusion
At the end of this seminar, participants will be able to:
a) Explore strategies for building the right brand and image
b) Examine what it means to transform organizational culture
c) Create a personal plan for excellence in diversity and inclusion leadership
d) Explore business challenges that impact diversity and inclusion leaders
The need to talk candidly about tough subjects has always been a part of life. The current pandemic only adds to the challenge! We have tough business decisions to make, issues that must be addressed, and challenges to work through with everyone stuck at home. We often feel like we can't address these tough topics so we hint, avoid, and sometimes explode. Learn 3 incredibly powerful skills that will transform your communication, your team, and your results!
Watch REPLAY here:
https://leading-in-crisis.turnkeycoachingsolutions.com/talks/communicate-how-to-talk-effectively-about-all-the-things-you-think-you-cant-talk-about-at-all/
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A current and relevant case study on the successful implementation of the Administrative Cohort Model by Senior Executive Assistant, Kimberly Cotton, at Jack Henry Associates.
UXPA 2023: Start Strong - Lessons learned from associate programs to platform...UXPA International
Imagine creating experiences for your rookie designers’ first couple years that are rewarding, enriching, and full of learning — without taking all your time or energy to manage. We’ll share techniques any team leader can put into practice using real-life examples from associate programs, apprenticeships, and internships.
Topics include onboarding, varied work challenges, developing multiple capabilities, buddy systems, group sharing, guest speakers, time with executives, and mentorship. We’ll also share how to operationalize learning, soft skills like communication and collaboration, setting boundaries, time management, achieving deep work, and more skills we all wish we were explicitly taught early on.
We’ll focus on modern-day associate programs, but even if you can’t create a full-fledged program, you’ll leave this session with ideas to use with your fledgling professionals. The benefits go beyond efficiency; it’s a foundation for culture, camaraderie, autonomy, and mastery.
UXPA 2023: Disrupting Inaccessibility: Applying A11Y-Focused Discovery & Idea...UXPA International
Digital advances are being made at a rapid-fire pace, yet disability inclusivity continues to fall short of the digital revolution. As the number of people living with disabilities rises, the time to take digital accessibility to the next level is now. Let’s disrupt inaccessibility together! Come hear about a multi-part discovery research and ideation project informing foundational UX designs for our customers. You’ll get insights from our unique study, which are widely applicable across industries, and walk away with tips and inspiration to kick off your own accessibility-focused discovery and ideation. Only YOU can prevent inaccessibility – are you in?
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Becoming a Service-Oriented IT Organization - A Cultural JourneyBrian Spolarich
Presentation by Cal Poly San Luis Obispo Information Technology Services (ITS) leadership team at 2023 Cal State Tech conference.
Presented By:
Brian W. Spolarich, Director of Application, Data, & Integration Services
Bret Heenan, Director of Service Strategy & Portfolio Management
Matt Weber, Director of Client Services
Tim Schmidt, Director of Infrastructure & Platform Services
Wes Love, Organizational Improvement & Transformation Specialist
Abstract:
Cal Poly San Luis Obispo ITS has been on a transformational journey to become a service-oriented IT organization. But what exactly does it mean be a "service-oriented IT organization"? Don't all IT organizations strive to provide good service?
Hear how--and why--we undertook this change, the intentions behind it, the methods and approaches we used, and the key outcomes we have seen so far. Also hear how two key events, the COVID pandemic and centralization of IT staff and services on campus, proved the critical importance of this work, renewed our commitment to it, and has shaped our path forward.
Recent statistics are demonstrating our success:
84% of help requests answered at Tier 1
82% of help requests initially responded to within service level objectives
85% of help requests resolved within service level objectives
4.92/5.0 client satisfaction rating
IT organizations often talk about the combination of “people, process, and technology” as being essential to any outcome. We will also share how we incorporated a deliberate focus on organizational culture into this change, and share stories of the victories, and the challenges, we encountered along the way.
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A critical component of board governance is overseeing the organization and determining its strategic direction. Strategic planning is more than a work plan for the organization. Learn how organizations can benefit from the strategic planning process itself, how to identify the right facilitator, and specific tools for implementation and accountability.
How to build contextual and impactful leadership development programmes for B...Shereen Daniels
This is for HR, Learning and Development people, DEI leads who have been tasked to go and build these programs right but are struggling with how to execute it, due to the recognition of these programmes needing a different approach, which impacts on both design and delivery.
In this webinar, Leanne Mair and I will go through:
- The importance of contextualising your leadership development programme
- How you do that
- Considerations for designing internally
- Considerations for bringing in suppliers
Created for www.illinoisworknet.com this webinar includes guest speaker Laurie Huspen of Valuable Resources Company. We discussed the how-to's of being successful during interviews including the Top 10 Questions to Answer and Top 10 Questions to Ask. To see the recording go to http://ow.ly/moNtQ
This presentation describe how I developed a leadership development program for potential leaders using a blend of classroom, self-paced, and social networking technologies, including tools like Yammer, GoToTraining, YouTube, and Google Books.
The D&I Value Proposition: How do Outstanding Diversity and Inclusion leaders create the right brand and image?
As leaders in diversity, we are challenged to educate, energize, and excite our organization around diversity initiatives. These initiatives build the foundation of creativity, innovation, and transformative results. Diversity and Inclusion leaders are key players on the executive leadership team with the specific responsibility for ensuring that human resources are honored, embraced, and ready to contribute great value. Diversity and Inclusion leaders are trusted advisors that fundamentally create strategies that result in corporate cultural transformations to effectively support the mission and vision of the organization. To continue to be successful and safeguard the great work and efforts of those before you, you must create a brand and image that reflects high integrity and strong leadership capacity. This workshop will arm you with the skills you need to change your leadership image and effectively function as a vital part of the leadership vision.
Learning Outcomes: This seminar is designed to explore career and professional development opportunities in diversity and inclusion
At the end of this seminar, participants will be able to:
a) Explore strategies for building the right brand and image
b) Examine what it means to transform organizational culture
c) Create a personal plan for excellence in diversity and inclusion leadership
d) Explore business challenges that impact diversity and inclusion leaders
The need to talk candidly about tough subjects has always been a part of life. The current pandemic only adds to the challenge! We have tough business decisions to make, issues that must be addressed, and challenges to work through with everyone stuck at home. We often feel like we can't address these tough topics so we hint, avoid, and sometimes explode. Learn 3 incredibly powerful skills that will transform your communication, your team, and your results!
Watch REPLAY here:
https://leading-in-crisis.turnkeycoachingsolutions.com/talks/communicate-how-to-talk-effectively-about-all-the-things-you-think-you-cant-talk-about-at-all/
Administrative Cohort Implementation Case Study 2021Lynn Walder
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UXPA 2023: Start Strong - Lessons learned from associate programs to platform...UXPA International
Imagine creating experiences for your rookie designers’ first couple years that are rewarding, enriching, and full of learning — without taking all your time or energy to manage. We’ll share techniques any team leader can put into practice using real-life examples from associate programs, apprenticeships, and internships.
Topics include onboarding, varied work challenges, developing multiple capabilities, buddy systems, group sharing, guest speakers, time with executives, and mentorship. We’ll also share how to operationalize learning, soft skills like communication and collaboration, setting boundaries, time management, achieving deep work, and more skills we all wish we were explicitly taught early on.
We’ll focus on modern-day associate programs, but even if you can’t create a full-fledged program, you’ll leave this session with ideas to use with your fledgling professionals. The benefits go beyond efficiency; it’s a foundation for culture, camaraderie, autonomy, and mastery.
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UXPA 2023: Let's Discuss Ethics and Politics in UX
1. Let’s Discuss UX, Politics, &
Ethics
Christy Harper, Melissa Meingast, Stephan Kotin, Tasha Valdez, and Timothy Ballew
2. • Meet our moderator, Tim Duffield, Owner, Director @ Setout Simple
• Contact: tim@setoutsimple.io, Linkedin.com/in/tduffield
• Panelist introductions
• Review of discussion topics
• Q& A – let's make this a true discussion. What's on your mind?
• Join us on Sli.do with code #2744326
Let's get started. Here's the agenda:
Moderated by Tim Duffield
4. Human Factors Engineer
2000-2002
Managing Partner
2017-Present
HF Research Specialist
2003
HF/UX Research Expert
2005
Master Technologist 2011
UX Research Manager
Team Lead 2007
From a Corporate Horizontal role as an Internal Consultant, to an Embedded role in the Design team, to Leading teams/Strategic work to Business Owner.
Christy Harper
M.A. Psychology
Sli.do Code: #2744326
5. 2007-2011
BA Psychology
Stephan Kotin
Sli.do Code: #2744326
2012-2014
MA Applied Cognitive
Psychology
2013-2015
Human Factors Specialist
2015 - 2017
UX Researcher
2017 - 2020
UX Researcher
2020 - 2023
UX Researcher + UXR
Manager
Present
Stay at home Dad
8. Business politics influencing research practice, dissemination, and use (Christy, Stephan, Tasha)
•What research is funded? Research with an agenda and navigating bureaucracy
•Design decisions & sharing findings
Protection of participants’ rights and privacy (Melissa & Tasha)
•Screening – Need to know?
•Protocols for privacy, for both internal and external participants
•Storage, access, and dissemination of data (and what about AI?)
Representation and inclusion in product research and design (Tim & Christy)
•Participant diversification and inclusivity
•Being a champion for accessibility and human-centered design throughout the company
Some topics to get us started...
Join us on Sli.do with
code #2744326