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Hello
SIMPLE FORMULA
Our Story
This is Tony Hsieh
CEO of Zappos.com
and co-founder of
Delivering Happiness
This is Jenn Lim
CEO and co-founder ...
Our Experience
Happiness as a Business Model
Happiness makes sense
Scientific Sense
Research shows happiness
leads to success (not the
ot...
The Case for A Culture of Happiness
+ Effects of happiness at
work
= Bottom line benefits
The Case for A Culture of Happiness
+ Effects of happiness at work = Incredible Market Growth!
The Case for A Culture of Happiness
An investment in the Stengel 50 would have been
400% more profitable than an investmen...
The Case for A Culture of Happiness
Great
cultures
deliver great
ROI
The Case for A Culture of Happiness
Key Factors for Sustainable Culture Change
Leaders are committed
From the head (how) to the heart
(why) to the resources (...
Our Methodology: The DH Model
Our Methodology: The DH Model- what
Our Methodology: The DH Model- who
ME
=
Personal Accountability
_______________
WE
=
Team Alignment &
Organizational Whole...
Our Methodology: Values & Behaviors
CORE VALUES
=
Well-defined & inspiring
BEHAVIORS
=
Aligned actions
Lived day-to-day
Our Methodology: Science of Happiness
Happiness Habits:
Positivity
Gratitude
Altruism
Mindfulness
Flow
Happiness Levers:
P...
Our Methodology: Higher Purpose
HIGHER PURPOSE
=
Meaning
Evolutionary
Noble Cause
“Being part of something
bigger than our...
Our Methodology: DH Roadmap- how
Our Methodology: DH Roadmap
Proposed Roadmap: Align
What is our WHY?
• Leadership clarity
• Alignment on Vision + Purpose
• Alignment on metrics & mea...
Proposed Roadmap: Assess
Let’s Measure. Analyze. Plan.
• Measure
• Survey Assessment (quantitative)
• Chats or Focus Group...
Proposed Roadmap: Define
Let’s define & build
• Define & build your sustainable culture framework
1. Higher Purpose: MeàWe...
Proposed Roadmap: Live
LIVE
Let’s Roll it out…
• Cascade throughout at the individual, team and organization levels
1. Ali...
Our Experience
&
Client
Testimonials
• Make Happy Work Experience
• Executive Leader Workshop
• Values Creation
• Values to Behaviors
• Consulting Support: Hir...
• Executive Alignment Session
• MAP Assessment
• Happiness at Work Survey
• Values Creation and Values to Behaviors
• Cust...
Our
• Executive Leader Workshop
• Culture Leader Workshop
• Coach-The-Coach
• Coaching Support
• Organizational Rollout
Se...
Delivering Happiness has had a great impact directly and indirectly on virtually all aspects of
our business from how to i...
“The DH Coachsultants have been an important part of our organization’s work in building an
employee first culture. Their ...
© 2016 Delivering Happiness. All rights reserved.
Together, let’s
make happy work
TM
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Delivering Happiness @Zappos

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Ze Zapposu: https://www.peoplecomm.cz/kniha-stesti-doruceno

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Delivering Happiness @Zappos

  1. 1. Hello
  2. 2. SIMPLE FORMULA
  3. 3. Our Story This is Tony Hsieh CEO of Zappos.com and co-founder of Delivering Happiness This is Jenn Lim CEO and co-founder of Delivering Happiness Tony becomes CEO of 2000 20142008 Zappos grows to $1 billion Tony & Jenn launch Delivering Happiness book, U.S. bus tour 2010 DH goes global! 2011 DH movement and company launch DH=DeliveringHappiness
  4. 4. Our Experience
  5. 5. Happiness as a Business Model Happiness makes sense Scientific Sense Research shows happiness leads to success (not the other way around) Business Sense Happy Employees = Happy Customers = Successful Company (+ Meaningful Lives) Human Sense Happiness is a universal goal, and we are all on our individual paths Science of Happines s today Martin Seligman Fredrickson & Losada Shawn Achor 15 years of research and hundreds of studies Positive Psychology 1998 *Zappos’ growth in gross merchandise sales
  6. 6. The Case for A Culture of Happiness + Effects of happiness at work = Bottom line benefits
  7. 7. The Case for A Culture of Happiness + Effects of happiness at work = Incredible Market Growth!
  8. 8. The Case for A Culture of Happiness An investment in the Stengel 50 would have been 400% more profitable than an investment in the S&P 500 Higher Purpose = Higher Profit
  9. 9. The Case for A Culture of Happiness Great cultures deliver great ROI
  10. 10. The Case for A Culture of Happiness
  11. 11. Key Factors for Sustainable Culture Change Leaders are committed From the head (how) to the heart (why) to the resources (time & money) Strong VISION is communicated All the way down, every level! So there is support and change agents on all levels. It takes a village. Co-ownership on all levels People are not being changed, they’re part of the change. Builds ownership, personal connection, revelations, intrinsic drive Change is measured, managed and celebrated Not just milestones, small wins build momentum and belief Fail forward Set safe environment around failing forward to change. *Harvard Business + McKinseyKey factors necessary for Transformational Change Initiatives to Succeed
  12. 12. Our Methodology: The DH Model
  13. 13. Our Methodology: The DH Model- what
  14. 14. Our Methodology: The DH Model- who ME = Personal Accountability _______________ WE = Team Alignment & Organizational Wholeness _______________ COMMUNITY = Client / Customer Focused
  15. 15. Our Methodology: Values & Behaviors CORE VALUES = Well-defined & inspiring BEHAVIORS = Aligned actions Lived day-to-day
  16. 16. Our Methodology: Science of Happiness Happiness Habits: Positivity Gratitude Altruism Mindfulness Flow Happiness Levers: Progress Control Connectedness
  17. 17. Our Methodology: Higher Purpose HIGHER PURPOSE = Meaning Evolutionary Noble Cause “Being part of something bigger than ourselves”
  18. 18. Our Methodology: DH Roadmap- how
  19. 19. Our Methodology: DH Roadmap
  20. 20. Proposed Roadmap: Align What is our WHY? • Leadership clarity • Alignment on Vision + Purpose • Alignment on metrics & measures Alignment points • Prioritize culture elements • Identify culture leaders / culture team • Culture development & cascade plan INSPIRE
  21. 21. Proposed Roadmap: Assess Let’s Measure. Analyze. Plan. • Measure • Survey Assessment (quantitative) • Chats or Focus Groups (qualitative) • Analyze • Synthesis + Report • Plan • Insights, Priorities & Actions [MAP workshop] ASSESS
  22. 22. Proposed Roadmap: Define Let’s define & build • Define & build your sustainable culture framework 1. Higher Purpose: MeàWeàCommunity 2. Core Values: deeply-define 3. Behaviors: role-based, co-created, operationalized 4. Connectedness, Progress & Control 5. Happiness Habits Foundational Workshops tailored to your priorities & needs DEFINE
  23. 23. Proposed Roadmap: Live LIVE Let’s Roll it out… • Cascade throughout at the individual, team and organization levels 1. Align the new behaviors and habits to the purpose 2. Turn CV behaviors and happiness habits into daily actions 3. Embed & operationalize values, behaviors, happiness habits & purpose 4. Cultivate and deepen at personal & team level: Recognition Program 5. Celebrate successes, support people thru change, fail forward
  24. 24. Our Experience & Client Testimonials
  25. 25. • Make Happy Work Experience • Executive Leader Workshop • Values Creation • Values to Behaviors • Consulting Support: Hiring, Interviewing, Onboarding Services Delivered: Our Experience | Aliya Financial Technologies
  26. 26. • Executive Alignment Session • MAP Assessment • Happiness at Work Survey • Values Creation and Values to Behaviors • Customized Happy Me Workshop Services Delivered: “We learned so much from DH on how to define culture though values, behaviors, and actions. That work rolled into everything from how we hire to how we measure performance to team-building. I’ve received super positive feedback from the staff, which makes me really happy. They say, “it just makes sense.” When we started this, we never thought about the measurable aspect of our culture. It was a true epiphany.” – Nick Vega Director of Training, Alamo Drafthouse Our Experience | Alamo Drafthouse Cinema
  27. 27. Our • Executive Leader Workshop • Culture Leader Workshop • Coach-The-Coach • Coaching Support • Organizational Rollout Services Delivered: Executive Leaders 300 Leader Champions 30 “Culture Commanders” Northwell Employees 3,800 Leaders 50,000+ Employees All Other Leaders 3,470 More than 30,000 employees have been trained Our Experience | Northwell Health long-term commitment (2019)
  28. 28. Delivering Happiness has had a great impact directly and indirectly on virtually all aspects of our business from how to interact with customers, our partners and each other. Focusing on our culture has increase sales without having sale goals, increase the bottom line and most importantly allowed us to better serve our mission, which is to make people’s lives better. As we continue this process now working directly with DH, I am confident we can continue to learn and improve. Perhaps even become an icon in our industry for how companies should treat customers, partners and employees. — Scotty Bintz, CEO, RealTruck 39% MONTHLY SALES 92% UNPLANNED ABSENCE ññ – TOP 20 FASTEST GROWING E-COMMERCE COMPANY Client Outcomes & Testimonials
  29. 29. “The DH Coachsultants have been an important part of our organization’s work in building an employee first culture. Their expertise and experience make them uniquely qualified to provide guidance on all matters related to building a high performance culture focused on core values and a higher purpose. The DH Coachsultants are 100% committed to making each interaction meaningful and they invest the time and effort to accomplish this. It’s obvious that this is not a job, it’s a calling. They are a part of our family and we look forward to continuing our partnership.” Eddie Gindi, Executive Vice President & Nancy Straface, Vice President of Human Resources. Century 21 Department Stores “The Culture Team session was inspiring and made me realize how important culture is in the workplace and that it can be achieved. My biggest learning was taking something intangible like values and turning them into agreed-upon, concrete actions. Having guidance here is essential. ” – Kimberly Bustamante, Director of Operations, WISS “The DH coaches clearly knew what they were doing, and adeptly combined theory with real-life examples and practice – and all in a compelling and friendly manner. Bottom-line, this is one of those sessions that you leave wanting more.” – Gerardo Cervantes, Director of Development, Endeavor Client Outcomes & Testimonials
  30. 30. © 2016 Delivering Happiness. All rights reserved. Together, let’s make happy work TM

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