This document discusses moving UX work to a more strategic orientation within organizations. It provides a conceptual framework that views UX activities through three lenses: strategic, organizational, and operational. The strategic lens involves understanding business forces, inflection points, and positioning UX as an innovation driver. The organizational lens focuses on effective cross-team collaboration and joint initiatives. The operational lens covers measuring UX outputs and investments. An example case study illustrates how to apply this framework in analyzing a company facing disruptive forces and needing to transform its product approach.