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Ux at imperial
- 1. UX at ImperialLibrary a case study of qualitative approaches to Primo usability studies Karine Larose Systems Librarian @karinenrose #igelu15
- 2. Slides and notes Theseslides: http://bit.ly/karineUX
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- 4. UX in Libraries ‘Userexperience design testing’ by Flickr user: Andy Bright.
- 5. Why: UX atImperial To support our strategic priority of reviewing and improving user experience, we carried out 2 rounds of usability research of Primo.
- 6. How - PrimoUX work at Imperial Library Round 1: • Primo discount usability testing (Pilot project) • Student Placement: Sherif Khedry from UCL Qatar Round 2: • Primo usability testing – Focus of qualitative/iterative approach • Student Placement: George Bray from UCL @NexGenGB
- 8. UX round 1- pilot • Review the literature • Usability research • Central Library • Interviews
- 9. What did wefind? Library Search meets user expectations
- 10. What did wefind? • Library Search meets expectations • Discovery happens elsewhere
- 12. Discovery happens elsewhere •Google et al. • Library databases • Citations • Lecturers • Friends
- 13. What did wefind? • Library Search meets expectations • Discovery happens elsewhere • Issues in ‘discovery to delivery’
- 14. Issues in ‘discoveryto delivery’
- 15. Issues in ‘discoveryto delivery’ Where is the book?
- 16. Issues in ‘discoveryto delivery’ ?!
- 17. Issues in ‘discoveryto delivery’ #2 1. Extra click 2. No emphasis
- 18. What did wefind? • Library Search meets expectations • Discovery happens elsewhere • Issues in ‘discovery to delivery’ • ‘…& more’
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- 20. Summary Findings • Singlesearch box • Improve discoverability • Primo look and feel
- 21. How: UX round2 timeline • April 14: planning • April 27: UCL placement student • First week of May: interviews and data analysis
- 22. How -Planning 2ndRound UX • Primo UX team • UX workshops • Selecting Interviewees • Interviews at Central and Chelsea and Westminster
- 23. Research Questions –Main Themes • Purpose, construction, and use of search and resources • Presentation of information: what matters to the user when selecting the right results?
- 24. How - ResearchMethodology • Grounded theory approach • Qualitative data from 1. Interviews 2. Card Sorting
- 25. Data – Notesfrom Interviews
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- 27. Results: card sorting ‘Books’sort order 1. Resource Type 2. Topic/Subject 3. Availability 4. Date 5. Author 6. New search on Subject 7. Library 8. New search on Author ‘Articles’ sort order 1. Resource Type 2. Topic/Subject 3. Date 4. Author 5. Availability 6. Collection 7. Language 8. Expand Search 9. New search on Author Primo Reports Jan-May 15 1. Resource Type 2. Availability 3. Date 4. Library 5. Author 6. Topic/Subject 7. Collection 8. Language
- 28. Primo reports facetsummary Primo Reports Jan-May 15 1. Resource Type 2. Availability 3. Date 4. Library 5. Author 6. Topic/Subject 7. Collection 8. Language Resource Type 36% Availability 21% Date 20% Library 11% Author 5% Subject 4% Collection 2% Language 1% Facet clicks by % of total
- 29. Outcomes of uxinvestigation • Improve search and browse speed; simplify presentation
- 30. Outcomes of uxinvestigation • Improve search and browse speed; simplify presentation • Make Primo typography beautiful
- 31. Outcomes of uxinvestigation • Improve search and browse speed; simplify presentation • Make Primo typography beautiful • Outstanding issues…
- 32. Results I: mainthemes • Searching should be as fast as possible
- 33. Results: main themes •Searching should be as fast as possible • Searching should be painless
- 34. Results: main themes •Searching should be as fast as possible • Searching should be painless • Information is prioritised in selecting results
- 35. Switch over Timeline •July - Complete work on Primo SB • 3rd August - Acceptance testing • 6th August - Switch Over • 6th August onwards - Working through Bugs and Issues
- 36. New Primo: SingleSearch box
- 37. New Primo: Searchresults
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- 40. New Primo –more options
- 41. Key Issues afterSwitchover • Changes in Scope and Schedule • Advanced Search • The A-Z dilemma • Prioritising search results • Inconsistent Metadata
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- 43. Find E-journal byTitle
- 44. Key Issues afterSwitchover (Cont…) • Changes in Scope and Schedule • Advanced Search • The A-Z dilemma • Prioritising search results • Inconsistent Metadata
- 45. Lessons learned • Involvestaff early in UX Project • Opportunity for staff development • Acceptance testing • Going live success. • Be prepare to justify design decisions • Open Communication
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- 47. Future development • Quantitativestudies • UX investigation in October with Oxford University
- 48. Read these: • AndrewPreater blog post: “UX for the win” https://www.preater.com/2015/06/11/ux-for-the-win-at-citymash-open- coding/ • Ex-Libris research: How Do Users Search and Discover? Christine Stohn • Pickard, A.J. (2004) Research methods in information. 2nd edn. London: Facet • Krug, S. (2006) Don’t make me think! 2nd edn. Berkeley, CA: New Riders • Charmaz, K. (2014) Constructing grounded theory. 2nd edn. London: Sage • Glaser, B.G. & Strass, A.L. (1967) The discovery of grounded theory. Chicago, IL: de Gruyter
- 49. Library and InformationSystems Team Andrew Preater @preater Simon Barron @SimonXIX Simon Mackenzie Karine Larose @karinenrose Email us: library-systems@imperial.ac.uk