Kathryn Sullivan from the University of Manchester outlines the work they have done to their Primo environment - looking closely at customer journey testing and tracking.
Medical Device Usability: Polly Shelton presents at UK UPA (Usability Profess...PDD
Polly Shelton, Human Sciences Consultant at PDD, presented this 20 minute talk at UK UPA (Usability Professional’s Association) and London Ergonomics Group (LEG) joint event on Medical Device Usability on the 26th January 2012.
Polly discusses the human centred design process as it applies to medical devices. She outlines the process, regulatory requirements in Europe and the US and talks through some case studies, finishing with some top tips for conducting and analysing usability tests of medical devices.
This document summarizes the process an academic library went through to implement and improve their discovery layer, Primo. They initially took a conservative approach that tried to integrate the old system too much. User studies later revealed the interface had too many options and confusing terminology. The library simplified the interface based on this feedback, focusing on a single search box and improving login visibility. They also improved journal article searching and made other refinements to provide a simpler search experience for users.
What Public Library Users Want and How to Nina McHale
The document summarizes Nina McHale's presentation at the 2012 LITA Forum about redesigning the Arapahoe Library District's website. It describes how staff and patron surveys identified key issues with the previous site and priorities for a new site. This informed the design of a prototype using Drupal that improved search, account functionality, and readers' advisory features. Usability testing provided feedback which was incorporated before launch. The new site aimed to make searches and accounts more prominent while better showcasing events and resources.
The Results Are In: Increasing the use of Digital ResourcesHeather Greer Klein
The document summarizes a study conducted by NC LIVE on increasing usage of digital resources at community college libraries. The study analyzed usage data from different peer groups and found that libraries with higher usage customized their digital platforms, involved staff in outreach efforts, engaged more with faculty, and prioritized personal interactions with patrons. Based on these results, the document recommends that libraries make NC LIVE resources their own through customization, build staff confidence through training, engage faculty through embedded librarians and attending meetings, and have more "high touch" interactions with patrons to increase digital resource usage.
Summon Post Implementation Interviews Rindra Ramli
This executive report summarizes the interview findings on the use of Summon by our community. Summon is the library's new webscale discovery layer that was launched in May 2016. The findings highlighted that Google Scholar remains the popular resource to search for articles. In addition to that, library website (Koral / Summon) is commonly used to search for known items such as book / electronic book titles. The report also includes the author's short and long term recommendations to address the shortcomings of the present situation.
Presented by Chris Bulock and Lynn Fields.
Discovery is a key component of a library's services, and user expectations are high. Even if a web-scale discovery system isn't in the cards, there is plenty a library can do to improve discovery for their users. Librarians at Southern Illinois University Edwardsville have been engaged in an ongoing discovery improvement project encompassing the website, catalog, database lists and more, all based on extensive user feedback. The presenters will share successful strategies for evaluating and improving discovery, no expensive software or programming skills necessary.
Discovery on a budget: Improved searching without a Web-scale discovery productNASIG
Discovery is a key component of a library's services, and user expectations are high. Even if a web-scale discovery system isn't in the cards, there is plenty a library can do to improve discovery for their users. Librarians at Southern Illinois University Edwardsville have been engaged in an ongoing discovery improvement project encompassing the website, catalog, database lists and more, all based on extensive user feedback. The presenters will share successful strategies for evaluating and improving discovery, no expensive software or programming skills necessary.
Chris Bulock and Lynette Fields, Southern Illinois University Edwardsville
Librarians Learning Online to Teach OnlineArden Kirkland
A presentation at the annual conference of the NY Library Association by several participants in the Design for Learning program: Project Coordinator Arden Kirkland, Project Director Mary-Carol Lindbloom, and program alumni Anthony Bishop, Jai Blackburn, and Kathy Smith.
Medical Device Usability: Polly Shelton presents at UK UPA (Usability Profess...PDD
Polly Shelton, Human Sciences Consultant at PDD, presented this 20 minute talk at UK UPA (Usability Professional’s Association) and London Ergonomics Group (LEG) joint event on Medical Device Usability on the 26th January 2012.
Polly discusses the human centred design process as it applies to medical devices. She outlines the process, regulatory requirements in Europe and the US and talks through some case studies, finishing with some top tips for conducting and analysing usability tests of medical devices.
This document summarizes the process an academic library went through to implement and improve their discovery layer, Primo. They initially took a conservative approach that tried to integrate the old system too much. User studies later revealed the interface had too many options and confusing terminology. The library simplified the interface based on this feedback, focusing on a single search box and improving login visibility. They also improved journal article searching and made other refinements to provide a simpler search experience for users.
What Public Library Users Want and How to Nina McHale
The document summarizes Nina McHale's presentation at the 2012 LITA Forum about redesigning the Arapahoe Library District's website. It describes how staff and patron surveys identified key issues with the previous site and priorities for a new site. This informed the design of a prototype using Drupal that improved search, account functionality, and readers' advisory features. Usability testing provided feedback which was incorporated before launch. The new site aimed to make searches and accounts more prominent while better showcasing events and resources.
The Results Are In: Increasing the use of Digital ResourcesHeather Greer Klein
The document summarizes a study conducted by NC LIVE on increasing usage of digital resources at community college libraries. The study analyzed usage data from different peer groups and found that libraries with higher usage customized their digital platforms, involved staff in outreach efforts, engaged more with faculty, and prioritized personal interactions with patrons. Based on these results, the document recommends that libraries make NC LIVE resources their own through customization, build staff confidence through training, engage faculty through embedded librarians and attending meetings, and have more "high touch" interactions with patrons to increase digital resource usage.
Summon Post Implementation Interviews Rindra Ramli
This executive report summarizes the interview findings on the use of Summon by our community. Summon is the library's new webscale discovery layer that was launched in May 2016. The findings highlighted that Google Scholar remains the popular resource to search for articles. In addition to that, library website (Koral / Summon) is commonly used to search for known items such as book / electronic book titles. The report also includes the author's short and long term recommendations to address the shortcomings of the present situation.
Presented by Chris Bulock and Lynn Fields.
Discovery is a key component of a library's services, and user expectations are high. Even if a web-scale discovery system isn't in the cards, there is plenty a library can do to improve discovery for their users. Librarians at Southern Illinois University Edwardsville have been engaged in an ongoing discovery improvement project encompassing the website, catalog, database lists and more, all based on extensive user feedback. The presenters will share successful strategies for evaluating and improving discovery, no expensive software or programming skills necessary.
Discovery on a budget: Improved searching without a Web-scale discovery productNASIG
Discovery is a key component of a library's services, and user expectations are high. Even if a web-scale discovery system isn't in the cards, there is plenty a library can do to improve discovery for their users. Librarians at Southern Illinois University Edwardsville have been engaged in an ongoing discovery improvement project encompassing the website, catalog, database lists and more, all based on extensive user feedback. The presenters will share successful strategies for evaluating and improving discovery, no expensive software or programming skills necessary.
Chris Bulock and Lynette Fields, Southern Illinois University Edwardsville
Librarians Learning Online to Teach OnlineArden Kirkland
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About the Webinar
The "single search box" approach of web search engines like Google and Bing have forced libraries and system developers to rethink their whole approach to end-user searching for library and publisher resources and electronic content. Discovery systems are continuing to evolve from simple keyword search systems, to more elaborate indexed discovery, to new forms of usage-based discovery and beyond. Because discovery of content is such a critical component of library services, understanding in what potential ways these systems will develop is critical for library staff, either when selecting a system, or seeking ways to improve its service. NISO launched a research study in early 2014 on the status of discovery systems, their potential future development directions, and the systems interoperability needs of these services.
This webinar will cover some of the latest developments of library discovery systems as well as discuss the findings of the NISO research study, and the implications of those results.
Agenda
Introduction
Todd Carpenter, Executive Director, NISO
Differential Discovery: Effect of Discovery on Online Journal Usage
John McDonald, Associate Dean, Collections, University of Southern California Libraries
Jason Price, Program Manager, Statewide California Electronic Library Consortium (SCELC)
A Single Search Box is Definitely Not Enough
Steve Guttman, Senior Director of Product Management, ProQuest
Library Resource Discovery: Next Steps
Marshall Breeding, Library Consultant, librarytechnology.org
Ryan Buller from the University of Denver presented on simplifying emergency training for library staff. He discussed identifying the different audiences that would need training, such as librarians, full-time staff, part-time staff, student workers, and volunteers. Topics that would need to be addressed in the training were identified, such as what areas staff were unsure of and what administration was concerned about. Buller recommended using the library's existing emergency documentation as the framework for the training. He also discussed assessing what parts of the training worked well and what needed improvement.
CrowdAsk- A Crowdsourcing Reference System (Internet Librarian 2014)Ilana Stonebraker
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The document summarizes the process of migrating a library's database resources from an old system to a new LibGuides platform. It describes usability testing conducted before and after the migration to evaluate how users interacted with the pages. The migration involved importing database descriptions, updating links, and reviewing content with various stakeholders. While the user interface did not significantly change, post-migration usability testing provided feedback on layout and search options that could be improved. Next steps include addressing issues like taxonomy, redesigning pages based on feedback, and focusing on interdisciplinary research needs.
Fast, Cheap, and Actionable: Creating an Affordable User Research Program (Th...Michael Powers
Done a usability study? Ready for the next step? Today we have an abundance of fast, affordable user research methods, many of which can be done remotely with real users. Learn about available user research options and how one university runs successful research projects that lead to actionable insights.
The document provides an overview of research conducted to evaluate the usability of NEEShub, a software platform used by earthquake engineers. The research included interviews, comparative analysis, heuristic evaluation, surveys, and usability testing. Key findings include difficulties searching and browsing data, lack of clear documentation and help resources, confusing data upload processes, and issues with the file browser. Recommendations focus on improving search functionality, creating quick start guides and tutorials, validating file formats, and providing better notifications for file browser errors or loading states. The goal is to enhance the usability of NEEShub's Project Warehouse for managing and sharing research data.
Making the unfamiliar familiar: reflections on training digital scholarship i...James Baker
Slides from a talk I gave at 'Data Driven: Digital Humanities in the Library', College of Charleston, 22 June 2014
Notes: https://gist.github.com/drjwbaker/90352720df706fa29a6c
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Librarians at the University of Kansas Libraries were surveyed about their preferences for accessing collections through various discovery tools like Primo, Google Scholar, and subject databases. While Primo showed improvements, librarians still found subject databases provided the best results and were confused about what materials Primo searches. Duplicated results and relevancy ranking were identified as areas needing further improvement in Primo. Education efforts are needed to help librarians better understand Primo as it continues to develop.
This document summarizes a case study on usability testing of the Primo discovery tool at Imperial Library. It discusses two rounds of qualitative user testing to understand how users search for and discover resources. The first round found that library search meets expectations but discovery happens elsewhere. It also identified issues in navigating from search results to full text. The second round used interviews and card sorting to understand how to improve search speed and information presentation. This led to changes like a simplified search box and prioritizing facets. The new version of Primo was launched after testing, along with lessons about involving staff and accepting design decisions.
Post-it Up: Qualitative Data Analysis of a Test FestSarah Joy Arnold
Presentation at Southeastern Library Assessment Conference 2017 in Atlanta, GA.
This session will outline how we planned and executed five simultaneous usability tests and what we learned from using this method. We'll also discuss how we approached analyzing the large amount of qualitative data that was gathered during testing via affinity diagrams and lots of post-it notes. The focus of this session is on our methodologies, though we'll briefly look at the results of each test.
From Science Librarian to UX Office of OneDebra Kolah
The first user experience or "UX" librarian jobs descriptions started appearing just a few short years ago. Follow my journey from librarian to usability professional.
“From Discovery to Fulfillment: Improving the User Experience at Every Stage.”Lynn Connaway
Cyr, Chris. 2019. “From Discovery to Fulfillment: Improving the User Experience at Every Stage.” Presented at the Congress of Information Professionals, October 29, 2019, Montreal, Canada.
What do students want from library discovery tools?Keren Mills
The document summarizes research into what students want from library discovery tools. Key findings from interviews and prototyping with students include that they want a simple search interface with clear indications of what is searchable. Students also want results to open in new tabs and clearly show full text availability. Other desired features include autocomplete, seeing previous searches, and saving items to a personal library shelf. The research helped the university select a new library management system and shape how the discovery tool will be implemented.
SONY DSC
Discovering Discovery: what we learnt about our students (and ourselves!)
Jeff Woods, Usage Analyst
Elizabeth Gillespie, Subscriptions Manager
University of Liverpool Library
In 2014-15, the University of Liverpool’s Library Service embarked upon a three-part usability study to better understand how library users were engaging with our resource discovery platform (EBSCO’s Discovery Service), to identify any usability issues and assess the extent to which it was currently meeting their needs. This in turn enabled us to make informed, evidence-based changes to the interface, improving its overall usability and providing a more user-friendly, intuitive, effective and efficient resource. In this paper we will examine the methodologies employed, what we found and the changes subsequently made to the interface.
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Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
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This document discusses using social bookmarking tools like Delicious and Diigo to support inquiry-based learning. It describes how the author set up bookmarking sites for history students to tag and share sources they found online. Students found this helpful for seminar preparation and developing research skills. While some engagement issues arose, most students felt it improved their thinking and ability to find different types of sources. The author reflected that social bookmarking can effectively support inquiry-based learning when combined with specific tasks and modeling from instructors.
About the Webinar
The "single search box" approach of web search engines like Google and Bing have forced libraries and system developers to rethink their whole approach to end-user searching for library and publisher resources and electronic content. Discovery systems are continuing to evolve from simple keyword search systems, to more elaborate indexed discovery, to new forms of usage-based discovery and beyond. Because discovery of content is such a critical component of library services, understanding in what potential ways these systems will develop is critical for library staff, either when selecting a system, or seeking ways to improve its service. NISO launched a research study in early 2014 on the status of discovery systems, their potential future development directions, and the systems interoperability needs of these services.
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New Developments with Primo at the University of Manchester
1. Primo Discovery System:
New Developments with Primo
Kathryn Sullivan
Bibliographic Services Manager
(Metadata & Discovery)
2. Our Library Search journey
• impetus for change through consultation and feedback 2014 - 2016
• enhancing discovery and search: an iLibrary2 project
• interface specification
• UX testing and light usability review
• launching the new version
• UX group and future changes
3.
4.
5. Assessment of the Library’s interface systems
• improve the sense of unity with the rest of the Library estate
• make Library Search the key search interface for all resources
• make it a priority to bring the visual and navigational design in line with website
• make logging on easier to find and execute
• clearer navigation labels and explanation of search options
• improve connection between digital and physical
• journals AZ – give this interface less prominent positioning
6.
7. iLibrary2 project
Enhancing discovery and search: 11 work packages
1. Assess changes made to Library Search
2. Role of metadata in Library Search
3. Presenting results in a more relevant way
4. Improving metadata in Library Search
5. Investigating the use of data collection, analysis to better understand
discovery
Other iLibrary2 projects affecting Library Search
• Exposing our content
• Personalised and interactive iLibrary
8. Qualitative analysis: what to test
• single search box
• finding physical items made easy
• finding versions of titles - button more obvious
• clear understandable access to content
• improved searching for journals
• login for more results
• access to help
• results ranking
• subject searching and advanced searching
• use of facets – intuitive navigation
• facebook and Twitter – who uses this?
9. Methodology
Subject: Library Search Interface
Focus: Proposed changes made by software developer as part of
Enhancing Search - strand of iLibrary 2 project
Volunteers: 6 people: 3 UG, 2 PG and 1 Researcher
Incentive: £15 Amazon vouchers
Attendance Rate: 5/6
Venue: Interactive Analysis and Modelling (IAM) Usability Suite
Method: Task-based Usability Testing (Plus questionnaire)
Capture methods: Video and voice recording, screen capture and eye-line
monitoring using Tobii software
Timeframe: 5 x 45 minute sessions
Legal frame: All the data was collected anonymously.
All 5 participants agreed to sign a Confidentiality form
Analysis: Qualitative (Tasks & Questionnaire), Quantitative (Questionnaire: Likert scale)
Facilitators: Ruth Burns, Marta Knight, Helen Scott.
Out of six participants that were recruited from The University of Manchester, five
completed the Library Search usability testing program: 2 UG, 2 PG and 1 Researcher
10.
11. Changes in the new Library Search interface Principles
1 Prominent Single Search box - Improved visibility (Bento style). A
2 Use of Login - Increased visibility. B
3 Use of Library Chat. B
4
‘Show only’ facet = Available in the Library / Full Text online / Peer-reviewed Journals [Now on top of
Search results] C
5 Effective use of the Filter function / Navigation. C
6 Directional terminology – e.g. Find in Library / Find online. C
7 Presentation of e-content and e-services. B
8 Space rationalised on results screen to display more item results. D
9 Centralise View all Editions / Versions button. C
10 Personalise your results - Tailor results for your areas of interest. D
11 Use of Twitter and Facebook. B
A The visibility of the search box and the implementation of One Search
B How customers interact with e-content and e-services
C Navigation and the effective use of the filter function – intuitive design
D Improved presentation of results
12. Ranking Theme Comments
1 Terminology I don’t have any problem understanding
I thought it was very clear
I preferred the View Online/Find in Library better than just View it/ Get it
2 Layout I thought it was really organised
I liked the organisation of it
It’s quite easy to find things…the only thing I think could be improved is that there are certain functions
you want in more prominent locations
3 Navigation It’s quite easy
I think it was only a bit difficult using it 'cos it was the first time, after two or three times it would be a
breeze It’s quite simple though I struggled a bit finding the online books because there was three tabs.
=4 Single Search Box
Results
Very good
First thing I notice
Meets my expectations but sometimes results are more than I need
I thought it was really good
Most of them did [meet my expectations] the only one I didn’t think was very useful was the journal
[results]
6 Confidence I’m quite confident but there are some functions I don’t know yet
I feel like there’s still a lot of things that I’m not aware of
I’m generally quite confident…except for things I’ve never done before like reserving books
7 Speed There was a bit of a lag
I thought it was really fast especially how it adapts to your search suggestion
Sometimes it depends on the internet speed but when I do it at home its usually quite fast
13.
14.
15. Positive experience…..
•. ‘I think the search box is very big and very obvious…the first thing I
notice is the search box, it’s very good.’
‘.. to have even a Single search box, quite a lot of suggestions come out
of it, and the results were quite relevant, including the author in the
search as well, which is usually quite useful’.
•‘I click on ‘Available in the Library’ and in ‘Show only’. ‘..it’s good that
you have these ‘Show only: ‘Available in the library, ‘Full Text online’,
‘Peer-reviewed journals’ right at the top, so it’s easy to navigate for
such a big search theme’.
•I liked the view online view in library better than the view it/get it- that
was much clearer. It sounds like a small thing but…’
•The feature to ‘Browse shelves’ was also liked: ‘you can see these
other things on the shelves then, oh that’s actually super helpful.’
•‘I feel a bit more drawn to the books that have a cover on it, not the
ones that don’t have anything on it because… I want to see what it
looks like…’
16.
17. Light user review process
regular light touch review process
IAM computer suite: qualitative/quantitative
trained facilitators
methodology
UXG group: usability working group
analytics and visualisations to inform change
18. ‘I did think it was really good and quite clear. It seems
to be better than what’s running now and it’s a bit
daft but it’s more aesthetically pleasing. The current
one looks a bit grim.’