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The Project Team –
One Big Happy
Family
Kupe Kupersmith, CBAP
President, B2T Training
Tweeting Today?
@Kupe
@B2T_Training
#baot
#pmot
#IIBA
#PMI
Agenda
• Why aren’t we one happy family?
• Where to focus your attention
• Guiding a Collaborative Relationship
Why aren’t we one happy family?
• Family fighting
Why aren’t we one happy
family?
The Five Dysfunctions of a Team
Performance Based on Individual
• Companies create titles and job description
• Various Bodies of Knowledge for roles
– PMBOK
– BABOK
– Etc.
• General attitude of people wanting to work within
a particular job description
• Titles Overlap
– PM/BA
– BA/QA
Who Cares What the BOKs Say?
• They are not bibles for titles
• There great guides for the work that has to be
done and competencies companies need to
achieve their goals
Teams are Built on Roles
Lead Business
Analyst
Sr. Business
Analyst
Development
Lead Sr.
Developer
Sr.
Developer
Architect
Project
Manager
Test Lead
QA
Analyst
UX Analyst
Room for Assumptions
There are gaps in work:
I thought
you were
doing it...
I thought
you were...
Room for Assumptions
Both groups are doing the same work:
I thought
I was
doing it...
I thought
I was...
Build One Based on Skills
Analysis Development
Testing UX
Build One Based on Skills
Traditional
Vision
Identify Needs
Facilitation
Process Knowledge
Analyze Impacts
Motivate the Team
Coding
Testing
Metrics
Agile
Vision
Identify Needs
Facilitation
Process Knowledge
Analyze Impacts
Motivate the Team
Coding
Testing
Metrics
Guiding a Collaborative Relationship
Self Assessment
• Understand your role within your organization
– What are your strongest skills?
– What are your areas for improvement?
• What tasks do you most enjoy?
Guideline to Better Working Relationship
Agenda
1. Get to know each other
2. Discuss project characteristics
3. Discuss the team members needs
4. Get clarity on project
outcomes
1. Get to Know Each Other
Three Things in Common
2. Discuss Project Characteristics
Project Objectives Measureable?
Success criteria
defined? Alignment with corporate strategy?
1.  Yes  No  Yes  No  Yes  No  Unknown
2.  Yes  No  Yes  No  Yes  No  Unknown
3.  Yes  No  Yes  No  Yes  No  Unknown
Stakeholder Name/Group Name Department or Organization Physical Location
1.
2.
3.
4.
5.
Outside Organizations Involved
1.
2.
3.
Key Requirements Deliverables (if known)
Existing systems that may be
impacted (interfaces)
1.
2.
3.
3. Discuss Team Member Needs
• What Decisions does each team member need
to make?
• What information/help do you need to do your
job?
• What information do your team members need
from you to do their jobs.
What it Takes to Make a Decision
• What’s being decided?
• Who decides?
– One person
– Two or More
• What information do they need?
– Input to help decide
– Impact to evaluate options
• Where will the information come
from, or from whom?
The criteria for making decisions:
Break it down
4. Get Clarity on Project Outcomes
• Project scope definition
–Project statement of purpose
–Project objectives
–Project business risks
• What does success look like
• Stakeholder relationships and communication
• Quality: plan for reviews of requirements,
designs & plans
Instill a Feedback System
1. Ask for Feedback
2. Be Appreciative
3. Implement Feedback
4. Provide Feedback on Feedback
It’s About Responsibilities
• Someone needs to take responsibility for tasks
• Collaboration is a must
• People do stuff they are good at and like
– You can use the guides to expand your skills
• How does your
company outline
roles…where do
you need
improvement
Never Say…It’s Not My Job
Who’s the Boss?
• Someone needs to take the lead
• Everyone should take the lead
Multi-tasking: Be careful
• Multi-tasking is not effective.
• People do not multi-task. They switch rapidly
between areas of focus.
Let’s Do an Exercise
What did you learn?
Final Thoughts
• Focus on the work, not the title
• Teams need to collaborate to come up with the
best approach
• Think in terms of making your
team members job easier
Stay Connected
• Questions for Kupe?
kupe@b2ttraining.com
• Connect with Kupe!
linkedin.com/in/kupetheba
• Follow us!
twitter.com/B2T_Training
twitter.com/Kupe
• Like us!
B2T Training Page

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The project team one big happy family (kupe)

  • 1. The Project Team – One Big Happy Family Kupe Kupersmith, CBAP President, B2T Training
  • 3. Agenda • Why aren’t we one happy family? • Where to focus your attention • Guiding a Collaborative Relationship
  • 4. Why aren’t we one happy family? • Family fighting Why aren’t we one happy family?
  • 6. Performance Based on Individual • Companies create titles and job description • Various Bodies of Knowledge for roles – PMBOK – BABOK – Etc. • General attitude of people wanting to work within a particular job description • Titles Overlap – PM/BA – BA/QA
  • 7. Who Cares What the BOKs Say? • They are not bibles for titles • There great guides for the work that has to be done and competencies companies need to achieve their goals
  • 8. Teams are Built on Roles Lead Business Analyst Sr. Business Analyst Development Lead Sr. Developer Sr. Developer Architect Project Manager Test Lead QA Analyst UX Analyst
  • 9. Room for Assumptions There are gaps in work: I thought you were doing it... I thought you were...
  • 10. Room for Assumptions Both groups are doing the same work: I thought I was doing it... I thought I was...
  • 11. Build One Based on Skills Analysis Development Testing UX
  • 12. Build One Based on Skills Traditional Vision Identify Needs Facilitation Process Knowledge Analyze Impacts Motivate the Team Coding Testing Metrics Agile Vision Identify Needs Facilitation Process Knowledge Analyze Impacts Motivate the Team Coding Testing Metrics
  • 13. Guiding a Collaborative Relationship
  • 14. Self Assessment • Understand your role within your organization – What are your strongest skills? – What are your areas for improvement? • What tasks do you most enjoy?
  • 15. Guideline to Better Working Relationship Agenda 1. Get to know each other 2. Discuss project characteristics 3. Discuss the team members needs 4. Get clarity on project outcomes
  • 16. 1. Get to Know Each Other
  • 17. Three Things in Common
  • 18. 2. Discuss Project Characteristics Project Objectives Measureable? Success criteria defined? Alignment with corporate strategy? 1.  Yes  No  Yes  No  Yes  No  Unknown 2.  Yes  No  Yes  No  Yes  No  Unknown 3.  Yes  No  Yes  No  Yes  No  Unknown Stakeholder Name/Group Name Department or Organization Physical Location 1. 2. 3. 4. 5. Outside Organizations Involved 1. 2. 3. Key Requirements Deliverables (if known) Existing systems that may be impacted (interfaces) 1. 2. 3.
  • 19. 3. Discuss Team Member Needs • What Decisions does each team member need to make? • What information/help do you need to do your job? • What information do your team members need from you to do their jobs.
  • 20. What it Takes to Make a Decision • What’s being decided? • Who decides? – One person – Two or More • What information do they need? – Input to help decide – Impact to evaluate options • Where will the information come from, or from whom? The criteria for making decisions: Break it down
  • 21. 4. Get Clarity on Project Outcomes • Project scope definition –Project statement of purpose –Project objectives –Project business risks • What does success look like • Stakeholder relationships and communication • Quality: plan for reviews of requirements, designs & plans
  • 22. Instill a Feedback System 1. Ask for Feedback 2. Be Appreciative 3. Implement Feedback 4. Provide Feedback on Feedback
  • 23. It’s About Responsibilities • Someone needs to take responsibility for tasks • Collaboration is a must • People do stuff they are good at and like – You can use the guides to expand your skills • How does your company outline roles…where do you need improvement
  • 25. Who’s the Boss? • Someone needs to take the lead • Everyone should take the lead
  • 26. Multi-tasking: Be careful • Multi-tasking is not effective. • People do not multi-task. They switch rapidly between areas of focus. Let’s Do an Exercise
  • 27. What did you learn?
  • 28. Final Thoughts • Focus on the work, not the title • Teams need to collaborate to come up with the best approach • Think in terms of making your team members job easier
  • 29. Stay Connected • Questions for Kupe? kupe@b2ttraining.com • Connect with Kupe! linkedin.com/in/kupetheba • Follow us! twitter.com/B2T_Training twitter.com/Kupe • Like us! B2T Training Page