Libraries have always been libraries. What has changed is the whole world. There is something that has always been at the core of a library -- service -- and a truly brilliant library will keep its core while evolving with the world.
Accessibility of the websites and mobile applications of public sector bodies...Eduards Cauna
Preparations in Latvia for the Directive of the European Parliament and of the Council on the accessibility of the websites and mobile applications of public sector bodies presented by Ministry of Environmental Protection and Regional Development.
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Jess McMullin
UXCamp Ottawa 2013 talk sharing how to do design that makes a difference, especially in government and the public sector. Introduces service architecture framework to help designers and public servants think about larger service delivery system beyond the direct service experience.
Accessibility of the websites and mobile applications of public sector bodies...Eduards Cauna
Preparations in Latvia for the Directive of the European Parliament and of the Council on the accessibility of the websites and mobile applications of public sector bodies presented by Ministry of Environmental Protection and Regional Development.
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Jess McMullin
UXCamp Ottawa 2013 talk sharing how to do design that makes a difference, especially in government and the public sector. Introduces service architecture framework to help designers and public servants think about larger service delivery system beyond the direct service experience.
Lean Business Analysis and UX Runway - Natalie WarnertNatalie Warnert
How to integrate BAs and UX in a Agile/Lean environment to create an MVP to learn while reducing potential waste. Presented at Lviv IT Arena, 2015 in Lviv, Ukraine by Natalie Warnert, October 3, 2015
www.nataliewarnert.com
Let’s say you have a very usable website thanks to responsive design, A/B-testing and performance optimisation. Unfortunately, today customers expect more: they want great experiences.
In his talk at Conversion Day 2016 in Brussels, Belgium, our UX Expert Tommy De Kimpe explained that instead of putting all your efforts in designing and testing screens, you should widen your focus:
- Make your website part of the entire customer journey and optimize each interaction between your customer and your organisation. A service blueprint will help you to visualize all touch points with your customer, so you will deliver the value you promise.
- Validate your assumptions during live usability testing. Discovering your customers’ personal stories is the best way to gain real insight.
- And when despite all your efforts things end up wrong in a bad experience, don't despair but look for ways to set things straight and come out even stronger.
Case study: UX Methodology Design for Public E-services in LithuaniaIdea Code
This is a presentation from UX Riga 2014 user experience design conference. A case study is about the process and results of E-Services UX Methodology development for Lithuanian public sector.
Whether you are an indie practitioner, agency design lead or internal designer at a large company, you have no doubt experienced difficulites selling UX activities or Experience Design as a whole to clients, partners or bosses. Beyond touting the wonderful and magical ROI UX brings to the table, there are concrete strategies you can use to get your point accross and they aren't what you think. Learn how to identify and overcome common barriers to achieving a unified approach to user centered design.
UX 프로젝트를 시작하는 분들을 위해 UX 디자인과 프로젝트방법론에 대한 A부터 Z까지를 간결한 질문들을 중심으로 모두 정리했습니다. (PDF 다운로드 가능)
1. UX 디자인이란?
• UX 디자인은 한 마디로 무엇인가?
• UX 디자인에서 하는 일은?
• UX 디자인이 왜 필요한가?
• UX 디자인의 핵심은?
• UXer들이 알고자 하는 사용자 경험이란 무엇인가?
• UX 디자이너들은 누구인가?
2. UX프로젝트란?
• UX 프로젝트는 무엇이 다른가?
• 왜 UX 프로젝트를 해야 하는가?
• 우리 분야에 대한 경험이 부족한 UXer에게 프로젝트를 맡겨도 되는가?
• UX 프로젝트를 했다가 실패한 경험이 있다. 무엇이 잘못된 건가?
• UX 프로젝트의 일반적인 일정
• UX 프로젝트 계획 시 염두에 두어야 할 5가지
• 컨설팅 업체가 UX 프로젝트를 진행할 때 우리의 역할은 무엇인가?
• 컨설팅 업체가 요구하는 자료가 많은데, 모두 공개해도 되는가?
• 진행중인 UX 프로젝트를 공개하면 어떤 장점이 있는가?
3. 필드리서치
• UXer들은 왜 필드리서치를 하는가?
• 필드리서치와 마케팅 리서치의 차이점은?
• 필드리서치는 누구를, 몇 명이나 대상으로 해야 하나?
• 필드리서치를 할 때, 주의해야 할 사항은?
• 필드리서치 결과를 가지고 바로 디자인하면 안 되는가?
4. UX 모델링
• UX 프로젝트에서 모델링이란 작업을 굳이 해야 하는가?
• 필드리서치 결과를 가지고 가장 빠르게 인사이트를 도출할 수 있는 방법은?
• Persona가 기존의 마케팅 시장세분화와 다른 점은?
• Persona를 통해서 얻을 수 있는 기대효과는?
• 선행연구 프로젝트에 가장 적합한 UX 모델링 방법은?
• Journey Map은 언제나 유효한가?
5. UX 전략
• UX 모델링을 통해서 얻어야 할 최종 결과는?
• UX 프로젝트에서 이야기하는 전략이란?
• UX에서 가치가 중요한 이유는?
• UX 프로젝트에서 얘기하는 가치의 구체적인 구분은?
• UXer들은 새로운 사용자경험을 어떻게 디자인하는가?
• UX 프로젝트에서 사용자 시나리오가 중요한 이유는?
• 사용자 시나리오는 어떻게 활용되는가?
6. 프로토타이핑
• UX 프로젝트에서의 프로토타이핑은 무엇인가?
• 구현충실도(fidelity)를 꼭 낮은 것에서부터 시작해야 하는가?
• 프로토타입 작업 시 사용성 테스트를 거치는 이유는?
• 테스트는 누구를 대상으로 하는 것이 좋은가?
• 테스트는 몇 명이나 하는 것이 좋은가?
• UX 프로젝트에서 이야기하는 테스트 방법에는 어떤 것들이 있나?
Wessel van Leeuwen presenting User Experience Trends in Banking. Sharing the Top 5 trends in online banking and user experience design as well as the top 5 UX principles.
Measuring What Matters: A UX Approach to Metrics :: UX Days Tokyo [April 2015]Kate Rutter
This hands-on workshop guides participants through the process of defining a key use, identifying an actionable metric to measure and sketching out a plan to capture the data to measure progress over time. 5-hour workshop with handout templates.
This proposal of work contains details and samples of the user centric design process I follow. I have been trying to find a good graph that represents the process, but at the end I have decided to make my own! ;)
A Workshop on how ot teach UX design, based on a one day workshop model. We cover exercise design, how people learn, and how to design the day. Originally Given at General Assemb.ly 12/15/13
Please feel free to reuse with credit.
10 Most Common Misconceptions About User Experience DesignWhitney Hess
Here's the presentation I gave at Pittsburgh Web Design Day (http://www.webdesignday.com) based on my article on Mashable (http://mashable.com/2009/01/09/user-experience-design/)
Slides from a talk I did at Web Directions South in Sydney Oct 2009.
Outline:
Designing for dynamic web applications and mobile devices poses a new set of challenges. Web designers are increasingly being asked to apply their skills to where the page model no longer applies. We need new ways of exploring the user experience and communicating behaviours involving sub-page changes and movement.
Enter rapid prototyping. Widely acclaimed as one of the best ways to create great user experiences, it isn't without it's own pitfalls. This session will discuss the pros and cons of different prototyping techniques, and introduce a new technique called "screenflows" that focuses on visualising the user experience.
Discover how to combine the best of paper prototyping, wireframes and HTML prototyping into one simple and effective prototyping technique. Learn how using this method can dramatically decrease the need for documentation, while increasing the speed and agility of the development process.
Nick will explore the best practices of user experience by reviewing some of the most popular and highly trafficked websites today such as eBay, Amazon, Toyota, Flickr, Twitter, Netflix and more. Nick will identify and explain both good an bad experiences on these sites on the merits of visual design, information architecture, interaction, and ease of use. If there is time we will open the floor for audience submissions and to provide quick feedback and areas of improvement.
This talk was done during softshake 2014.
Can you give me a definition of the “User Experience”? I don’t! And the Internet neither. User Experience is a really broad domain from analytics to psychology to interface design.
Come to this talk and I’ll present you what is User Experience and what it means for your product. I’ll also give you some tips to help you improve the experience of your software.
Pouvez vous me donner une définition de “l’Experience utilisateur” (UX)? Moi je ne peux pas! Et l’internet n’y arrive pas non plus. L’expérience utilisateur est un domaine très large couvrant la psychologie, le design d’interface et les mesures de performance.
Durant ce talk, je vous présenterai ce qu’est l’expérience utilisateur et ce que ça implique pour votre travail. Je vous donnerai aussi quelques conseils pour améliorer l’expérience de vos logiciels.
UX design (or user experience design) is becoming an increasingly important field for business owners around the world. Good UX design can make a website many times more profitable, while poor UX design can put a company out of business in the right situations. It's worth taking a look to determine if YOUR business could be furthered by some great user experience design.
Best Practice For UX Deliverables - Eventhandler, London, 05 March 2014Anna Dahlström
TAKE THIS WORKSHOP ONLINE & GET 20% OFF WITH CODE 'SLIDESHARE'
https://school.uxfika.co/p/best-practice-for-ux-deliverables/?product_id=325265&coupon_code=SLIDESHARE
---
Slides from my 'Best practice for UX deliverables' workshop that I ran for Eventhandler in London on the 05th of March 2014.
http://www.eventhandler.co.uk/events/uxnightclass-uxdeliverables3
---
Please note that for copyright reasons & client privacy the examples in this presentation are slightly different than from the workshop. The examples included are for reference only in terms of what I talked through in the 'Good examples' section.
-----
ABSTRACT
Whilst the work we do is not meant to be hanged on a wall for people to admire, nor is meant to be put in a drawer and forgotten about. Just as we make the products and services we design easy to use, the UX of UX is about communicating your thinking in a way that ensures that what you've defined is easy to understand for the reader. It's about adapting the work you do to the project in question and finding the right balance of making people want to look through your work whilst not spending unnecessary time on making it pretty.
Who is it for?
This workshop is suitable for anyone starting out in UX, or who's worked with it for a while but is looking to improve the way they present their work.
What you'll learn
In this hands on workshop we'll walk through real life examples of why the UX of UX deliverables matter. We'll cover how who the reader is effects the way we should present our work, both on paper and verbally, and how to ensure that the work you do adds value. Coming out of the workshop you'll have practical examples and hands on experience with:
// How to adapt and sell your UX deliverable to the reader (from clients, your team, in house and outsourced developers)
// Guiding principles for creating good UX deliverables (both low and high fidelity)
// Best practice for presentations, personas, user journeys, flows, sitemaps, wireframes and other documents
// Simple, low effort but big impact tools for improving the visual presentation of your UX deliverables
Fail Fast, Learn Fast, Move Fast: My UX journey to move fasterJeremy Johnson
We've all heard about the Lean Startup, and now Lean UX. This is a intro into how I've been using these methods to speed up the UX process, and work better within product teams.
Lean Business Analysis and UX Runway - Natalie WarnertNatalie Warnert
How to integrate BAs and UX in a Agile/Lean environment to create an MVP to learn while reducing potential waste. Presented at Lviv IT Arena, 2015 in Lviv, Ukraine by Natalie Warnert, October 3, 2015
www.nataliewarnert.com
Let’s say you have a very usable website thanks to responsive design, A/B-testing and performance optimisation. Unfortunately, today customers expect more: they want great experiences.
In his talk at Conversion Day 2016 in Brussels, Belgium, our UX Expert Tommy De Kimpe explained that instead of putting all your efforts in designing and testing screens, you should widen your focus:
- Make your website part of the entire customer journey and optimize each interaction between your customer and your organisation. A service blueprint will help you to visualize all touch points with your customer, so you will deliver the value you promise.
- Validate your assumptions during live usability testing. Discovering your customers’ personal stories is the best way to gain real insight.
- And when despite all your efforts things end up wrong in a bad experience, don't despair but look for ways to set things straight and come out even stronger.
Case study: UX Methodology Design for Public E-services in LithuaniaIdea Code
This is a presentation from UX Riga 2014 user experience design conference. A case study is about the process and results of E-Services UX Methodology development for Lithuanian public sector.
Whether you are an indie practitioner, agency design lead or internal designer at a large company, you have no doubt experienced difficulites selling UX activities or Experience Design as a whole to clients, partners or bosses. Beyond touting the wonderful and magical ROI UX brings to the table, there are concrete strategies you can use to get your point accross and they aren't what you think. Learn how to identify and overcome common barriers to achieving a unified approach to user centered design.
UX 프로젝트를 시작하는 분들을 위해 UX 디자인과 프로젝트방법론에 대한 A부터 Z까지를 간결한 질문들을 중심으로 모두 정리했습니다. (PDF 다운로드 가능)
1. UX 디자인이란?
• UX 디자인은 한 마디로 무엇인가?
• UX 디자인에서 하는 일은?
• UX 디자인이 왜 필요한가?
• UX 디자인의 핵심은?
• UXer들이 알고자 하는 사용자 경험이란 무엇인가?
• UX 디자이너들은 누구인가?
2. UX프로젝트란?
• UX 프로젝트는 무엇이 다른가?
• 왜 UX 프로젝트를 해야 하는가?
• 우리 분야에 대한 경험이 부족한 UXer에게 프로젝트를 맡겨도 되는가?
• UX 프로젝트를 했다가 실패한 경험이 있다. 무엇이 잘못된 건가?
• UX 프로젝트의 일반적인 일정
• UX 프로젝트 계획 시 염두에 두어야 할 5가지
• 컨설팅 업체가 UX 프로젝트를 진행할 때 우리의 역할은 무엇인가?
• 컨설팅 업체가 요구하는 자료가 많은데, 모두 공개해도 되는가?
• 진행중인 UX 프로젝트를 공개하면 어떤 장점이 있는가?
3. 필드리서치
• UXer들은 왜 필드리서치를 하는가?
• 필드리서치와 마케팅 리서치의 차이점은?
• 필드리서치는 누구를, 몇 명이나 대상으로 해야 하나?
• 필드리서치를 할 때, 주의해야 할 사항은?
• 필드리서치 결과를 가지고 바로 디자인하면 안 되는가?
4. UX 모델링
• UX 프로젝트에서 모델링이란 작업을 굳이 해야 하는가?
• 필드리서치 결과를 가지고 가장 빠르게 인사이트를 도출할 수 있는 방법은?
• Persona가 기존의 마케팅 시장세분화와 다른 점은?
• Persona를 통해서 얻을 수 있는 기대효과는?
• 선행연구 프로젝트에 가장 적합한 UX 모델링 방법은?
• Journey Map은 언제나 유효한가?
5. UX 전략
• UX 모델링을 통해서 얻어야 할 최종 결과는?
• UX 프로젝트에서 이야기하는 전략이란?
• UX에서 가치가 중요한 이유는?
• UX 프로젝트에서 얘기하는 가치의 구체적인 구분은?
• UXer들은 새로운 사용자경험을 어떻게 디자인하는가?
• UX 프로젝트에서 사용자 시나리오가 중요한 이유는?
• 사용자 시나리오는 어떻게 활용되는가?
6. 프로토타이핑
• UX 프로젝트에서의 프로토타이핑은 무엇인가?
• 구현충실도(fidelity)를 꼭 낮은 것에서부터 시작해야 하는가?
• 프로토타입 작업 시 사용성 테스트를 거치는 이유는?
• 테스트는 누구를 대상으로 하는 것이 좋은가?
• 테스트는 몇 명이나 하는 것이 좋은가?
• UX 프로젝트에서 이야기하는 테스트 방법에는 어떤 것들이 있나?
Wessel van Leeuwen presenting User Experience Trends in Banking. Sharing the Top 5 trends in online banking and user experience design as well as the top 5 UX principles.
Measuring What Matters: A UX Approach to Metrics :: UX Days Tokyo [April 2015]Kate Rutter
This hands-on workshop guides participants through the process of defining a key use, identifying an actionable metric to measure and sketching out a plan to capture the data to measure progress over time. 5-hour workshop with handout templates.
This proposal of work contains details and samples of the user centric design process I follow. I have been trying to find a good graph that represents the process, but at the end I have decided to make my own! ;)
A Workshop on how ot teach UX design, based on a one day workshop model. We cover exercise design, how people learn, and how to design the day. Originally Given at General Assemb.ly 12/15/13
Please feel free to reuse with credit.
10 Most Common Misconceptions About User Experience DesignWhitney Hess
Here's the presentation I gave at Pittsburgh Web Design Day (http://www.webdesignday.com) based on my article on Mashable (http://mashable.com/2009/01/09/user-experience-design/)
Slides from a talk I did at Web Directions South in Sydney Oct 2009.
Outline:
Designing for dynamic web applications and mobile devices poses a new set of challenges. Web designers are increasingly being asked to apply their skills to where the page model no longer applies. We need new ways of exploring the user experience and communicating behaviours involving sub-page changes and movement.
Enter rapid prototyping. Widely acclaimed as one of the best ways to create great user experiences, it isn't without it's own pitfalls. This session will discuss the pros and cons of different prototyping techniques, and introduce a new technique called "screenflows" that focuses on visualising the user experience.
Discover how to combine the best of paper prototyping, wireframes and HTML prototyping into one simple and effective prototyping technique. Learn how using this method can dramatically decrease the need for documentation, while increasing the speed and agility of the development process.
Nick will explore the best practices of user experience by reviewing some of the most popular and highly trafficked websites today such as eBay, Amazon, Toyota, Flickr, Twitter, Netflix and more. Nick will identify and explain both good an bad experiences on these sites on the merits of visual design, information architecture, interaction, and ease of use. If there is time we will open the floor for audience submissions and to provide quick feedback and areas of improvement.
This talk was done during softshake 2014.
Can you give me a definition of the “User Experience”? I don’t! And the Internet neither. User Experience is a really broad domain from analytics to psychology to interface design.
Come to this talk and I’ll present you what is User Experience and what it means for your product. I’ll also give you some tips to help you improve the experience of your software.
Pouvez vous me donner une définition de “l’Experience utilisateur” (UX)? Moi je ne peux pas! Et l’internet n’y arrive pas non plus. L’expérience utilisateur est un domaine très large couvrant la psychologie, le design d’interface et les mesures de performance.
Durant ce talk, je vous présenterai ce qu’est l’expérience utilisateur et ce que ça implique pour votre travail. Je vous donnerai aussi quelques conseils pour améliorer l’expérience de vos logiciels.
UX design (or user experience design) is becoming an increasingly important field for business owners around the world. Good UX design can make a website many times more profitable, while poor UX design can put a company out of business in the right situations. It's worth taking a look to determine if YOUR business could be furthered by some great user experience design.
Best Practice For UX Deliverables - Eventhandler, London, 05 March 2014Anna Dahlström
TAKE THIS WORKSHOP ONLINE & GET 20% OFF WITH CODE 'SLIDESHARE'
https://school.uxfika.co/p/best-practice-for-ux-deliverables/?product_id=325265&coupon_code=SLIDESHARE
---
Slides from my 'Best practice for UX deliverables' workshop that I ran for Eventhandler in London on the 05th of March 2014.
http://www.eventhandler.co.uk/events/uxnightclass-uxdeliverables3
---
Please note that for copyright reasons & client privacy the examples in this presentation are slightly different than from the workshop. The examples included are for reference only in terms of what I talked through in the 'Good examples' section.
-----
ABSTRACT
Whilst the work we do is not meant to be hanged on a wall for people to admire, nor is meant to be put in a drawer and forgotten about. Just as we make the products and services we design easy to use, the UX of UX is about communicating your thinking in a way that ensures that what you've defined is easy to understand for the reader. It's about adapting the work you do to the project in question and finding the right balance of making people want to look through your work whilst not spending unnecessary time on making it pretty.
Who is it for?
This workshop is suitable for anyone starting out in UX, or who's worked with it for a while but is looking to improve the way they present their work.
What you'll learn
In this hands on workshop we'll walk through real life examples of why the UX of UX deliverables matter. We'll cover how who the reader is effects the way we should present our work, both on paper and verbally, and how to ensure that the work you do adds value. Coming out of the workshop you'll have practical examples and hands on experience with:
// How to adapt and sell your UX deliverable to the reader (from clients, your team, in house and outsourced developers)
// Guiding principles for creating good UX deliverables (both low and high fidelity)
// Best practice for presentations, personas, user journeys, flows, sitemaps, wireframes and other documents
// Simple, low effort but big impact tools for improving the visual presentation of your UX deliverables
Fail Fast, Learn Fast, Move Fast: My UX journey to move fasterJeremy Johnson
We've all heard about the Lean Startup, and now Lean UX. This is a intro into how I've been using these methods to speed up the UX process, and work better within product teams.
A director's brief for my Hyperlinked Library course (LIBR 287) . This brief explains digital content curation via services like Scoop.it and advocates for its implementation in a public library. Digital curation is a natural service in the Library 2.0 world.
In front of our very eyes the value of UX research methodsAndy Priestner
A presentation I gave on the value of applying User Experience research methods in libraries at the LIASA conference in Johannesburg, South Africa in October 2017.
How evolving access needs for research is redefining the library role - Jisc ...Jisc
Eduserv has conducted worldwide research into the challenges faced by librarians around management of access to online resources.
The survey carried out with over 500 research librarians covers the academic, healthcare, government and corporate sectors worldwide with the majority of responses being from Europe and North America.
This session set out the findings of the research, showing the challenges and opportunities faced by research librarians around access management.
A compact thesis on a new service designed for Helsinki Public Library system. This includes extensive field research and analysis of the service which was designed as part of the course at Aalto University.
This is a presentation (slides & notes) that I gave to the NZ Tertiary Education Libraries Special Interest Group (TELSIG) or LIANZA in November 2013. It looks a little like earlier presentations that I’ve given on the same subject, but this version includes some new influences from 2013 as they have influenced our concepts. The basic elements remain, but a visit to the Hunt Library (NCSU) and some things that I heard at Educause 2013 have really helped us to focus on the technologies in side our future library and why they are so critical for us to embrace.
BIOSIS Previews for the Biological SciencesRose Petralia
BIOSIS Previews, from Web of Knowledge, provides bibliographic records in the life sciences from journals, meetings, patents, and books from 1979 to the present.
SciFinder lets you search for information related to biology, biochemistry, chemistry, chemical engineering, marine biology, oceanography, and physics.
One of the main ideas of research is to study what others have published and form your own opinions. When you quote people -- or even when you summarize or paraphrase information found in books, articles, or Web pages -- you must acknowledge the original author.
Florida Tech was appointed as a depository in 1963 and has received documents almost daily since then, housing over 200,000 on the third floor of the library.
The Evans Library catalog is your access point to library materials. Use the catalog to find information on books, periodical titles, government documents, and multimedia material located in the library.
Every search system offers a variety of features and special search techniques, and rarely are any two systems searched exactly the same way. There are, however, some common search strategies that you can use for databases and other systems.
An important step in successful research is identifying the preferred format (citations, abstracts, full text) of the search results. The information you need will determine which resources you will use to find it.
In the first workshop of a two-part series, you will learn about logging in and navigating your Florida Tech RefWorks account; importing from databases, text files, and Google Scholar; organizing your references; and creating bibliographies.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
User-Centered Public Services: UX and Academic Libraries
1. User-Centered Public Services: User
experience and Academic Libraries. Presented by
Rose Petralia at Colorado Mesa University,
Tomlinson Library, January 20, 2016.
2. We all know that, even in academia, libraries are no longer the first place that people access to solve a
problem – the internet does a great job of answering most questions without the help of a reference
librarian.
That is reality at this moment – in ten years it might be something else. BUT there is something that has
always been at the core of a library, and that is service. We help users to discover what they want; we curate
the tools to expand knowledge in sometimes surprising ways; and we provide the space to come together to
experience knowledge and to create new understanding of the world and our place in it together.
And a truly brilliant library will keep its core while evolving with the world.
3. Which is why library professionals have to continually evaluate the moment we are in, and keep our users’ experience
as our guiding motivation for improving public service.
4. And already the library is not just a building where the books are – it’s an experience.
Are our users delighted? Are we delighted?
5. Poncho is an information service that has found a way to make
weather delightful by connecting cultural silliness – like this clip from
American Psycho that pokes fun at Huey Lewis – with useful
information. “I don’t know the lyrics to this weather, but it sure is
catchy.”
Poncho
6. This interaction brought me delight – at the end of the confirmation
email from my first transaction with Eat24, a food ordering service, I’m
told that every time I tell a friend about Eat24, a unicorn high fives a t-
rex in outer space.
A FAQ is included with the email, and I’m told that yes, my order
is on its way, and definitely not lost in cyberspace.
Now, assuming that everything is right with my order, I already
really like these people. I want to do business with them. I am
delighted.
Eat24
7. It is our challenge to provide our users with a seamless user experience. And
libraries have an incredible opportunity to renew their focus on the user by
following some principles of UX design.
8. There are lots of definitions and applications for user experience design, but these five from Brave UX represent
to me the essence, and I think they work well in the context of designing library experiences.
10. Unless we’ve shared our user’s experience, it’s difficult to truly
empathize. Can we forget what we know and put ourselves in our
user’s place?
11. Are our assessments valid, accurate, and useful? Are we assessing the right things?
12. Federal agencies, including the TSA, are now collecting feedback from
customers by asking one simple question, “Were you satisfied?” Up to
two additional questions may be asked to understand the reasons
behind users’ answers.
These feedback stations are super fast, and placed within the service
area – they require extremely minimal effort from the user and
provide rapid assessment.
13. Are we making our users learn new ways to do tasks, or are we providing experiences that are
consistent with previous experiences?
14. Overdrive lets users check out library books from their devices and
read them wherever they usually read books. Now the experience of
checking out public library books is consistent with the experiences of
purchasing and reading Kindle books, or downloading PDFs from
websites.
16. Gov.uk won the Design Museum Design award of 2013 for “making the
user experience simpler, clearer, and faster.” Rather than stick as much
content as possible on the website, the user is directed to the most
important collections of information, with the option to search for
more.
17. Are our services ultimately providing the best experience for our users?
18. The Allegheny Ukulele Kollective’s Lending Library Program is an
excellent example of UNITY in UX, because since libraries that
participate in the program are required to send at least one librarian
for training in how to play the instrument, library users who check out
a ukulele are in immediate contact with an “expert” who can show
them how to get started.
19. How do we make sure that we are making the right kinds of changes – that we are evolving while retaining our core
dedication to service?
20. Lean UX is one way. Lean is a way of thinking that changes an organization’s focus from separate units or products
to the holistic process of providing perfect value to the customer with zero waste. (The Colorado Department of
Regulatory Agencies uses lean UX.)
21. Really at the core of lean thinking are three questions: What is our purpose, what is our process, and who are
our people?
22. Before we can improve experiences, we first need to know what problems exist.
23. Do our internal processes flow toward a valuable end? Are we taking the most direct route
to our goals? Are we making our users jump through hoops when they don’t need to?
24. Are staff in the right roles? Does everyone have ownership of PROJECTS instead of tasks? Is
everyone engaged and working toward a unified goal?
Are projects supported and assessed? Are rewards and consequences matched to the work? Is the working
environment open and accessible?
25. Ultimately, do we add value to our users’ lives? Perfect user experience doesn’t happen
overnight. We have to make the right changes after assessing what is or isn’t possible with
the right people in the right roles.
And the library can become more than just highly functional, or a place that’s open
late at night. It can be a place of delight – for our students, faculty, and staff – and for
us.
28. Find me in the usual places – I’m happy to have a conversation.
29. https://boagworld.com/usability/empathy | http://fight-for-
ux.myshopify.com | http://publiclibrariesonline.org |
http://uxmag.com | http://eat24.com |
http://eventsgloucester.com.au |
https://www.gov.uk/government/news |
http://www.lean.org/WhatsLean | http://sr.ithaka.org |
http://poncho.is | http://www.ukulelemag.com |
http://csreports.aspeninstitute.org |
https://feedback.usa.gov | Walton, G. (2015). What user
experience (UX) means for academic libraries. New Review
of Academic Librarianship.
Editor's Notes
-
-
We all know that, even in academia, libraries are no longer the first place that people access to solve a problem – the internet does a great job of answering most questions without the help of a reference librarian.
That is reality at this moment – in ten years it might be something else. BUT there is something that has always been at the core of a library, and that is service. We help users to discover what they want; we curate the tools to expand knowledge in sometimes surprising ways; and we provide the space to come together to experience knowledge and to create new understanding of the world and our place in it together.
And a truly brilliant library will keep its core while evolving with the world.
-
Which is why library professionals have to continually evaluate the moment we are in, and keep our users’ experience as our guiding motivation for improving public service.
-
And already the library is not just a building where the books are – it’s an experience.
Are our users delighted? Are we delighted?
-
Poncho is an information service that has found a way to make weather delightful by connecting cultural silliness – like this clip from American Psycho that pokes fun at Huey Lewis – with useful information.
“I don’t know the lyrics to this weather, but it sure is catchy.”
-
This interaction brought me delight – at the end of the confirmation email from my first transaction with Eat24, a food ordering service, I’m told that every time I tell a friend about Eat24, a unicorn high fives a t-rex in outer space.
A FAQ is included with the email, and I’m told that yes, my order is on its way, and definitely not lost in cyberspace.
Now, assuming that everything is right with my order, I already really like these people. I want to do business with them. I am delighted.
-
It is our challenge to provide our users with a seamless user experience. And libraries have an incredible opportunity to renew their focus on the user by following some principles of UX design.
-
There are lots of definitions and applications for user experience design, but these five from Brave UX represent to me the essence, and I think they work well in the context of designing library experiences.
-
Do we understand our users?
-
Unless we’ve shared our user’s experience, it’s difficult to truly empathize. Can we forget what we know and put ourselves in our user’s place?
-
Are our assessments valid, accurate, and useful? Are we assessing the right things?
-
Federal agencies, including the TSA, are now collecting feedback from customers by asking one simple question, “Were you satisfied?” Up to two additional questions may be asked to understand the reasons behind users’ answers.
These feedback stations are super fast, and placed within the service area – they require extremely minimal effort from the user and provide rapid assessment.
-
Are we making our users learn new ways to do tasks, or are we providing experiences that are consistent with previous experiences?
-
Overdrive lets users check out library books from their devices and read them wherever they usually read books. Now the experience of checking out public library books is consistent with the experiences of purchasing and reading Kindle books, or downloading PDFs from websites.
-
How do we prioritize our user’s needs?
-
Gov.uk won the Design Museum Design award of 2013 for “making the user experience simpler, clearer, and faster.” Rather than stick as much content as possible on the website, the user is directed to the most important collections of information, with the option to search for more.
-
Are our services ultimately providing the best experience for our users?
-
The Allegheny Ukulele Kollective’s Lending Library Program is an excellent example of UNITY in UX, because since libraries that participate in the program are required to send at least one librarian for training in how to play the instrument, library users who check out a ukulele are in immediate contact with an “expert” who can show them how to get started.
-
How do we make sure that we are making the right kinds of changes – that we are evolving while retaining our core dedication to service?
-
Lean UX is one way. Lean is a way of thinking that changes an organization’s focus from separate units or products to the holistic process of providing perfect value to the customer with zero waste. (The Colorado Department of Regulatory Agencies uses lean UX.)
-
Really at the core of lean thinking are three questions: What is our purpose, what is our process, and who are our people?
-
Before we can improve experiences, we first need to know what problems exist.
-
Do our internal processes flow toward a valuable end? Are we taking the most direct route to our goals? Are we making our users jump through hoops when they don’t need to?
-
Are staff in the right roles? Does everyone have ownership of PROJECTS instead of tasks? Is everyone engaged and working toward a unified goal?
Are projects supported and assessed? Are rewards and consequences matched to the work? Is the working environment open and accessible?
-
Ultimately, do we add value to our users’ lives? Perfect user experience doesn’t happen overnight. We have to make the right changes after assessing what is or isn’t possible with the right people in the right roles.
And the library can become more than just highly functional, or a place that’s open late at night. It can be a place of delight – for our students, faculty, and staff – and for us.
-
This is why we’re here in the first place.
-
Without an amazing staff, there is no amazing UX.
-
Find me in the usual places – I’m happy to have a conversation.