Your Opinion Matters! Texas Library Association TCAL Sep 2019

•Download as PPTX, PDF•

0 likes•184 views

"Library Know Thyself" Panel Presentation at the Texas Library Association Texas Council of Academic Libraries annual meeting. September 9, 2019

Education

Your opinion matters!
Kimberly Vardeman
User Experience Librarian at Texas Tech Univ.
@kimberlibrarian
1

Presentation outline
How
How can your library
get started?
What
What is User
Experience at TTU
Libraries?
Why
Why is user research
valuable?
2

1.
What is User Experience
at TTU Libraries?
3

Designing a better
library experience
How do you turn
mundane transactions
into experiences?
– Steven Bell
4Photo by Postdlf

Staffing Model
Full TTU Libraries Org. Chart
Dean of Libraries
Associate Dean for Resources
Management and Systems
UX Librarian
Senior Library
Associate
Library Associate
Student Assistant
5

A few UX methods we use
Survey
Asking users about their
preferences, expectations,
and behaviors. What do they
say they want and do?
Observation
Studying users in their
environments. What is the
actual user behavior?
Moderated usability
A user completes tasks while
observed by a moderator. We
ask them to use the “think
aloud” method and answer
questions about their
experience afterward.
6

“Never speak from a position of opinion.
Speak from a position of data.
- Phil Kortum
8

Internal reporting
Data coding allows colleagues to filter data by theme
9

External
reporting
You asked. We delivered.
Infographic connects user
research to improvements
made by departments and
teams around the library
10
Infographic created by Nora Hyman

11
External
reporting
Public webpages
share project
reports and invite
participation in user
research

3.
How to begin?
Easy ways to get started
12

Love Letters to the Library
Creative way to collect comments about the Library
13

UX Café
Students participate
in usability tests in
exchange for coffee
and snacks
14
Photo by Ryan Burns

Other strategies
▷ Campus student services survey
▷ Library Student Advisory Board
▷ Consulting frontline staff
15

““...I've participated in some usability
testing for library services. This has been
really educational for me as a student,
and it has given me the impression that
the library is doing its best to improve its
services for students..."
16

References
▷ Bell, S. (2010, Nov. 15). Fish market 101: Why not a
reference user experience. Library Journal, 135(19),
6-7.
▷ Martin, B. & Hanington, B. (2012). Universal Methods
of Design : 100 Ways to Explore Complex Problems,
Develop Innovative Ideas, and Design Effective
Solutions. Beverly, MA: Rockport Publishers.
▷ Presentation template by SlidesCarnival
17

Thanks!
Any questions?
You can find me at
kimberly.vardeman@ttu.edu
@kimberlibrarian
18

Presentation info: Adapt or die. It's a mantra we hear, but libraries have always been about change. The key now is to be in the driver's seat. Librarians from Carroll University will discuss four ways they have embraced change: 1) a workflows assessment to analyze staff duties, 2) a ʺkindness auditʺ to examine barriers to library services, 3) an enhanced patron count to determine how to best utilize library space, and 4) a survey to report how students use the library. Combined, these initiatives position the library as a change maker. Learn about these practices and take the wheel to share your experiences with change, too!

October 28, 2015 NISO Virtual Conference Interacting with Content: Improving ...

National Information Standards Organization (NISO)

This document summarizes a virtual conference hosted by NISO on October 28, 2015 about improving the user experience of interacting with content. The conference included a keynote on delivering a great content experience and breakout sessions on topics like service design, user behavior metrics, iterative user testing, and the user experience of scholarship. Presenters included librarians and professionals from various academic institutions and organizations. The event was sponsored by NISO and the Institution of Engineering and Technology Publishing.

Workshop: Students co-designing personalised library services

Keren Mills

NCompass Live: Collecting Library User Feedback: Free! high tech and low tech...

Nebraska Library Commission

NCompass Live - April 26, 2017 http://nlc.nebraska.gov/ncompasslive/ In the context of the growing popularity of digital resources, declining reference and circulation transactions, and falling gate counts, collecting feedback about the unique needs and preferences of twenty-first century library users has never been more pertinent and important. But collecting that data can be expensive, especially for small libraries. This is particularly true in times of shrinking budgets. Fortunately, there are plenty of free options when it comes to surveying your service population. Depending on your needs, you may choose a high tech option like Google Forms or a low tech option like a white marker board. Paul Meek Library at the University of Tennessee at Martin conducted user satisfaction surveys using both high tech and low tech options in the spring of 2016, the results of which were surprisingly similar. In this presentation, we will discuss our experience conducting high tech and low tech (but all free!) surveys with an emphasis on the benefits and drawbacks of each to help you decide which option is best for your needs. Presenters: Adam Clemons, Information Literacy Coordinator and Instruction Librarian; Jim Nance, Reference and Research Educator; Karen White, Outreach Librarian, Paul Meek Library, University of Tennessee at Martin.

Embracing open access publishing for academic staff and student research

northerncollaboration

Defining the Libraries' Role in Research: A Needs Assessment Case Study

Kathryn Crowe

This document summarizes the results of a needs assessment survey conducted at UNC Greensboro to understand faculty research data management needs. Key findings include: the most common data formats are text, PDFs, and spreadsheets; most faculty back up data themselves but do not follow best practices; the top priorities for support are storage/backup, meeting sharing requirements, and assistance with data management plans. Barriers to sharing include large data sizes and lack of knowledge about requirements and options. The survey informed new research data services from the libraries and other campus units, including data storage, curation, and consultation on data management plans and sharing requirements.

Do faculty and librarians see information literacy in the same way - Chin & W...

IL Group (CILIP Information Literacy Group)

This document summarizes the key findings of a study that examined how faculty and librarians perceive information literacy. The study found that while faculty and librarians generally agreed on the importance of information literacy, they sometimes differed in their views. Faculty saw librarians as experts and valued collaboration, while librarians perceived some misalignment or narrower understandings of information literacy among faculty. Both groups saw value in information literacy programs but librarians were less optimistic about shared concepts between the two groups. The study highlights opportunities for increasing awareness of programs and designing curriculum to improve alignment between faculty and librarians on information literacy.

1) A study found that school libraries and librarians have a positive impact on student academic achievement, with test scores being higher at schools with more library resources and collaboration between librarians and teachers. 2) The study controlled for other factors like socioeconomic status, funding, class sizes, and found that library programs still explained up to 20% of variation in test scores. 3) The presenter recommends that schools staff libraries well, fund them to support curriculum, and utilize librarian expertise to benefit student learning.

Assessing the Digital Media Commons: Evaluating New Library Spaces and Servic...

Kathryn Crowe

The document summarizes an assessment of the Digital Media Commons (DMC) at the University of North Carolina Greensboro (UNCG) libraries. The DMC was established in 2012 to provide multimedia assistance to students across campus. Various assessment methods were used from February to May 2013, including surveys, desk statistics, a focus group, usage studies, and polls. The results showed the DMC was well-used by undergraduate students for relaxing study and multimedia projects like presentations. However, assessments could be improved by continuing longer term and involving more staff and students. Recommendations included assessing the DMC's impact on student learning.

Mission Impossible? Transforming library induction into learning - Eveson

IL Group (CILIP Information Literacy Group)

This document discusses using a library induction game called LibQuest to help first-year undergraduate students at Teesside University learn about library resources in a more engaging way. LibQuest uses augmented reality and tasks students to complete around the library. An evaluation found students enjoyed the social and exploratory aspects of LibQuest and it increased their awareness of available resources. Statistics show participation and borrowing increased in the years after LibQuest for students in the Schools of Computing and Health. Future development could include tailoring LibQuest to different subject areas and improving the app experience.

VAASL 2015 - Is My High School Senior Ready to Be Your College Freshman?

SassyLibrarian

The document summarizes the results of a survey conducted by a high school librarian of college and university librarians regarding the information literacy skills and tools their institutions recommend for incoming freshmen. Some of the key findings include: citation managers like Zotero are preferred at more selective schools, web-scale discovery services are widely used across institution types, databases like Academic Search Complete and JSTOR are most recommended, and research paper, oral presentation, and digital writing skills are generally emphasized. Plagiarism detection tool use varies by selectivity, and comments emphasized skills like searching, using the library catalog, and understanding the expectation to contribute to a "community of scholarship." The high school librarian plans changes based on this data.

Killing it with Kindness

librarianjessica

Slide show from "Killing It with Kindness: Incorporating Sustainable Assessment through Kindness Audits," a Virtual Conference Webcast given by Jessica Olin and Joe Hardenbrook on March 26, 2015 as part of the Association of College and Research Libraries Conference, Portland, Oregon. Session Description: "Learn how to design and conduct a kindness audit, a low-cost and high-reward assessment method that helps librarians examine barriers to library services and spaces through a user experience lens. Varying methods for kindness audits, lessons learned, and suggestions for identifying and implementing low-cost improvements for library spaces and services, will all be discussed." URLs for the narrative will be available soon.

Students as positive disruptors: co-developing an Information and Digital Lit...

IL Group (CILIP Information Literacy Group)

This document discusses a participatory action research project where students partnered with library staff to co-develop workshops and a digital literacy festival using an appreciative inquiry approach. It provides an overview of participatory action research and its benefits, and describes how students took on leadership roles to plan and deliver workshops. Reflections found both challenges and rewards from collaborating in an ambiguous process that pushed boundaries, but created a trusting environment where students could positively disrupt traditional practices. Implications are that listening to student experiences and being open to change are important for participatory approaches to improve teaching and learning.

Open journals and undergraduates: how an open journal system can encourage in...

IL Group (CILIP Information Literacy Group)

The document discusses creating an open journal system to encourage information literacy, research skills, and academic writing for undergraduates. Some key benefits identified include giving students experience publishing peer-reviewed work, connecting theory to practice, and making CVs stand out. Feedback from students was very positive, noting it was empowering to have their work published and discussed beyond coursework. Creating a sustainable journal over time would further strategic goals around teaching excellence, research culture, and developing graduate attributes. Future plans discussed hosting more journals across subjects and engaging vocational courses to foster evidence-based learning.

Communicating Library Impact Beyond Library Walls: A Collaborative Effort

OCLC

Communicating Library Impact Beyond Library Walls: A Collaborative Effort

Lynn Connaway

Communicating Library Impact Beyond Library Walls: A Collaborative Effort

Lynn Connaway

Communicating Library Impact Beyond Library Walls: A Collaborative Effort

OCLC

Where are We Going and What Do We Do Next? Demonstrating the Value of Academi...

OCLC

Where are We Going and What Do We Do Next? Demonstrating the Value of Academi...

Lynn Connaway

#ADBU 2016 User Experience Research : Just do it ! par Andy Priestner

ADBU

The document advocates for libraries to conduct user experience (UX) research to better understand user needs and behaviors. It notes that traditional surveys are limited and don't capture real user experiences. The author details several UX research projects they conducted at Cambridge University Library that identified unmet user needs and led to new services. The document argues that UX research provides richer insights than surveys, helps create services that users want, and that libraries should "just do it" to learn directly from users.

Demonstrating the Value of Academic Libraries in Times of Uncertainty: A Rese...

OCLC

Demonstrating the Value of Academic Libraries in Times of Uncertainty: A Rese...

Lynn Connaway

The document summarizes key findings from a research study examining how academic libraries can demonstrate their value, especially in times of uncertainty. The study utilized focus groups, interviews with provosts, and a literature review to develop a research agenda. Key recommendations include identifying learning and success outcomes, bolstering collaboration, communicating the library's role in institutional missions, and conducting learning analytics and assessment of diverse student populations. The research agenda prioritizes communication, collaboration, mission alignment, teaching and learning, and student success.

The Value & Economic Measures of Libraries

Joe Matthews

Reviewing the role of teaching librarians in supporting student's digital cap...

IL Group (CILIP Information Literacy Group)

The document summarizes a study that investigated how librarians can support students' digital capabilities. It conducted interviews with stakeholders at a health faculty to understand their perceptions of digital literacy and the role of librarians. The study found that stakeholders mainly see librarians as teaching digital information literacy. However, there is potential for librarians to support other elements of digital literacy frameworks by collaborating in multidisciplinary teams and directly working with students. The qualitative research aimed to understand current practice and make recommendations for improving support of students' diverse digital needs.

Creating a Digital Media Space for Today's Teens: Part 1 (Jan. 2019)

ALATechSource

The document discusses creating a digital media space for teens at the library. It outlines the background and theory behind developing a mentor-driven program like The Labs at the Carnegie Library of Pittsburgh. The program is based on 3 levels of engagement - hanging out, messing around, and geek out. The document emphasizes that mentorship should be at the heart of the program and focuses on building relationships and community. It also discusses how the program can help address equity issues in the city by providing caring non-parental adults and spaces for informal learning to explore interests.

LAUNC-CH CONFERENCE MARCH 2010

Diane Harvey

The document summarizes the goals and activities of the Duke Libraries User Studies Initiative. The initiative aims to build skills in user studies among library staff and encourage collaboration through workshops and training events. As part of the initiative, two user studies were launched: a cultural anthropology study to better understand challenges and improve services, and an honors researchers study to understand student research processes and publicize existing services. The benefits of conducting user studies include improved understanding of user needs and publicity of library services. Success will be achieved by developing a cohort of library staff confident in conducting their own user studies.

Know Thy User: Duke Libraries User Studies Initiative

Emily Daly

What's hot

To the LMS and Beyond: Library Instruction in Online Classrooms

Diana Matthews

Powering Achievement 2007

Keith Lance

Assessing the Digital Media Commons: Evaluating New Library Spaces and Servic...

Kathryn Crowe

Mission Impossible? Transforming library induction into learning - Eveson

IL Group (CILIP Information Literacy Group)

VAASL 2015 - Is My High School Senior Ready to Be Your College Freshman?

SassyLibrarian

Killing it with Kindness

librarianjessica

Students as positive disruptors: co-developing an Information and Digital Lit...

IL Group (CILIP Information Literacy Group)

Open journals and undergraduates: how an open journal system can encourage in...

IL Group (CILIP Information Literacy Group)

What's hot (8)

To the LMS and Beyond: Library Instruction in Online Classrooms

Powering Achievement 2007

Assessing the Digital Media Commons: Evaluating New Library Spaces and Servic...

Mission Impossible? Transforming library induction into learning - Eveson

VAASL 2015 - Is My High School Senior Ready to Be Your College Freshman?

Killing it with Kindness

Students as positive disruptors: co-developing an Information and Digital Lit...

Open journals and undergraduates: how an open journal system can encourage in...

Similar to Your Opinion Matters! Texas Library Association TCAL Sep 2019

Communicating Library Impact Beyond Library Walls: A Collaborative Effort

OCLC

Communicating Library Impact Beyond Library Walls: A Collaborative Effort

Lynn Connaway

Communicating Library Impact Beyond Library Walls: A Collaborative Effort

Lynn Connaway

Communicating Library Impact Beyond Library Walls: A Collaborative Effort

OCLC

Where are We Going and What Do We Do Next? Demonstrating the Value of Academi...

OCLC

Where are We Going and What Do We Do Next? Demonstrating the Value of Academi...

Lynn Connaway

#ADBU 2016 User Experience Research : Just do it ! par Andy Priestner

ADBU

Demonstrating the Value of Academic Libraries in Times of Uncertainty: A Rese...

OCLC

Demonstrating the Value of Academic Libraries in Times of Uncertainty: A Rese...

Lynn Connaway

The Value & Economic Measures of Libraries

Joe Matthews

Reviewing the role of teaching librarians in supporting student's digital cap...

IL Group (CILIP Information Literacy Group)

Creating a Digital Media Space for Today's Teens: Part 1 (Jan. 2019)

ALATechSource

LAUNC-CH CONFERENCE MARCH 2010

Diane Harvey

Know Thy User: Duke Libraries User Studies Initiative

Emily Daly

Know Thy User: Duke Libraries User Studies Initiative

Emily Daly

The document summarizes the goals and activities of the Duke Libraries User Studies Initiative. The initiative aims to build research skills among librarians, provide a forum for discussion, and encourage collaboration on user studies. As part of the initiative, two user studies were launched - one on cultural anthropology faculty and graduate students, and another on honors researchers. Both studies involved interviews to better understand challenges and improve library services. The benefits of the studies included publicizing existing services and gaining a deeper understanding of user needs. The initiative also created an online toolkit and hopes to establish a cohort of library staff confident in conducting user studies.

Know Thy User: Duke Libraries User Studies Initiative

Emily Daly

Know Thy User: Duke Libraries User Studies Initiative

Emily Daly

The document summarizes the goals and activities of the Duke Libraries User Studies Initiative. The initiative aims to build research skills among librarians, provide a forum for discussion, and encourage collaboration on user studies. As part of the initiative, two user studies were launched - one on cultural anthropology faculty and graduate students, and another on honors researchers. Both studies involved interviews to better understand challenges and improve library services. The benefits of the studies included publicizing existing services and gaining a deeper understanding of user needs. The initiative also created an online toolkit and aims to have librarians feel confident conducting their own user studies.

Know Thy User: Duke Libraries User Studies Initiative

Emily Daly

Global internships for digital libraries masters students

Oregon State University Libraries and Press

Creating a Digital Media Space for Today's Teens: Part 1 (August 2017)

ALATechSource

The document discusses creating a digital media space for teens at the Carnegie Library of Pittsburgh. It provides background on the library's shift to a model based on relationships and community building through mentorship programs like The Labs. This involves embracing the library's role in supporting multiple literacies and informal learning. The Labs program was inspired by the successful YOUmedia model at the Chicago Public Library, which utilizes mentors to encourage exploration of interests. The document emphasizes designing programming and spaces to foster diversity and mentoring relationships in order to better serve all members of the community.

Similar to Your Opinion Matters! Texas Library Association TCAL Sep 2019 (20)

Communicating Library Impact Beyond Library Walls: A Collaborative Effort

Where are We Going and What Do We Do Next? Demonstrating the Value of Academi...

#ADBU 2016 User Experience Research : Just do it ! par Andy Priestner

Demonstrating the Value of Academic Libraries in Times of Uncertainty: A Rese...

The Value & Economic Measures of Libraries

Reviewing the role of teaching librarians in supporting student's digital cap...

Creating a Digital Media Space for Today's Teens: Part 1 (Jan. 2019)

LAUNC-CH CONFERENCE MARCH 2010

Know Thy User: Duke Libraries User Studies Initiative

Global internships for digital libraries masters students

Creating a Digital Media Space for Today's Teens: Part 1 (August 2017)

Recently uploaded

BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...

Nguyen Thanh Tu Collection

C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx

mulvey2

Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx

EduSkills OECD

How to Create a More Engaging and Human Online Learning Experience

Wahiba Chair Training & Consulting

Pengantar Penggunaan Flutter - Dart programming language1.pptx

Fajar Baskoro

LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP

RAHUL

This Dissertation explores the particular circumstances of Mirzapur, a region located in the core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal environment for investigating the changes in vegetation cover dynamics. Our study utilizes advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to analyze the transformations that have taken place over the course of a decade. The complex relationship between human activities and the environment has been the focus of extensive research and worry. As the global community grapples with swift urbanization, population expansion, and economic progress, the effects on natural ecosystems are becoming more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for these activities. As the most crucial natural resource, its utilization by humans results in different 'Land uses,' which are determined by both human activities and the physical characteristics of the land. The utilization of land is impacted by human needs and environmental factors. In countries like India, rapid population growth and the emphasis on extensive resource exploitation can lead to significant land degradation, adversely affecting the region's land cover. Therefore, human intervention has significantly influenced land use patterns over many centuries, evolving its structure over time and space. In the present era, these changes have accelerated due to factors such as agriculture and urbanization. Information regarding land use and cover is essential for various planning and management tasks related to the Earth's surface, providing crucial environmental data for scientific, resource management, policy purposes, and diverse human activities. Accurate understanding of land use and cover is imperative for the development planning of any area. Consequently, a wide range of professionals, including earth system scientists, land and water managers, and urban planners, are interested in obtaining data on land use and cover changes, conversion trends, and other related patterns. The spatial dimensions of land use and cover support policymakers and scientists in making well-informed decisions, as alterations in these patterns indicate shifts in economic and social conditions. Monitoring such changes with the help of Advanced technologies like Remote Sensing and Geographic Information Systems is crucial for coordinated efforts across different administrative levels. Advanced technologies like Remote Sensing and Geographic Information Systems 9 Changes in vegetation cover refer to variations in the distribution, composition, and overall structure of plant communities across different temporal and spatial scales. These changes can occur natural.

How to Setup Warehouse & Location in Odoo 17 Inventory

Celine George

How to Make a Field Mandatory in Odoo 17

Celine George

BBR 2024 Summer Sessions Interview Training

Katrina Pritchard

Bed Making ( Introduction, Purpose, Types, Articles, Scientific principles, N...

Leena Ghag-Sakpal

Main Java[All of the Base Concepts}.docx

adhitya5119

ZK on Polkadot zero knowledge proofs - sub0.pptx

dot55audits

Mule event processing models | MuleSoft Mysore Meetup #47

MysoreMuleSoftMeetup

Mule event processing models | MuleSoft Mysore Meetup #47 Event Link:- https://meetups.mulesoft.com/events/details/mulesoft-mysore-presents-mule-event-processing-models/ Agenda ● What is event processing in MuleSoft? ● Types of event processing models in Mule 4 ● Distinction between the reactive, parallel, blocking & non-blocking processing For Upcoming Meetups Join Mysore Meetup Group - https://meetups.mulesoft.com/mysore/YouTube:- youtube.com/@mulesoftmysore Mysore WhatsApp group:- https://chat.whatsapp.com/EhqtHtCC75vCAX7gaO842N Speaker:- Shivani Yasaswi - https://www.linkedin.com/in/shivaniyasaswi/ Organizers:- Shubham Chaurasia - https://www.linkedin.com/in/shubhamchaurasia1/ Giridhar Meka - https://www.linkedin.com/in/giridharmeka Priya Shaw - https://www.linkedin.com/in/priya-shaw

The basics of sentences session 6pptx.pptx

heathfieldcps1

Constructing Your Course Container for Effective Communication

Chevonnese Chevers Whyte, MBA, B.Sc.

The History of Stoke Newington Street Names

History of Stoke Newington

Film vocab for eal 3 students: Australia the movie

Nicholas Montgomery

বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf

eBook.com.bd (প্রয়োজনীয় বাংলা বই)

বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত .. আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ... তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...। বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...

writing about opinions about Australia the movie

Nicholas Montgomery

Advanced Java[Extra Concepts, Not Difficult].docx

adhitya5119

Recently uploaded (20)

BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...

C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx

Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx

How to Create a More Engaging and Human Online Learning Experience

Pengantar Penggunaan Flutter - Dart programming language1.pptx

LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP

How to Setup Warehouse & Location in Odoo 17 Inventory

How to Make a Field Mandatory in Odoo 17

BBR 2024 Summer Sessions Interview Training

Bed Making ( Introduction, Purpose, Types, Articles, Scientific principles, N...

Main Java[All of the Base Concepts}.docx

ZK on Polkadot zero knowledge proofs - sub0.pptx

Mule event processing models | MuleSoft Mysore Meetup #47

The basics of sentences session 6pptx.pptx

Constructing Your Course Container for Effective Communication

The History of Stoke Newington Street Names

Film vocab for eal 3 students: Australia the movie

বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf

writing about opinions about Australia the movie

Advanced Java[Extra Concepts, Not Difficult].docx

Your Opinion Matters! Texas Library Association TCAL Sep 2019

1. Your opinion matters! Kimberly Vardeman User Experience Librarian at Texas Tech Univ. @kimberlibrarian 1

2. Presentation outline How How can your library get started? What What is User Experience at TTU Libraries? Why Why is user research valuable? 2

3. 1. What is User Experience at TTU Libraries? 3

4. Designing a better library experience How do you turn mundane transactions into experiences? – Steven Bell 4Photo by Postdlf

5. Staffing Model Full TTU Libraries Org. Chart Dean of Libraries Associate Dean for Resources Management and Systems UX Librarian Senior Library Associate Library Associate Student Assistant 5

6. A few UX methods we use Survey Asking users about their preferences, expectations, and behaviors. What do they say they want and do? Observation Studying users in their environments. What is the actual user behavior? Moderated usability A user completes tasks while observed by a moderator. We ask them to use the “think aloud” method and answer questions about their experience afterward. 6

7. 2. Why is user research valuable? 7

8. “Never speak from a position of opinion. Speak from a position of data. - Phil Kortum 8

9. Internal reporting Data coding allows colleagues to filter data by theme 9

10. External reporting You asked. We delivered. Infographic connects user research to improvements made by departments and teams around the library 10 Infographic created by Nora Hyman

11. 11 External reporting Public webpages share project reports and invite participation in user research

12. 3. How to begin? Easy ways to get started 12

13. Love Letters to the Library Creative way to collect comments about the Library 13

14. UX Café Students participate in usability tests in exchange for coffee and snacks 14 Photo by Ryan Burns

15. Other strategies ▷ Campus student services survey ▷ Library Student Advisory Board ▷ Consulting frontline staff 15

16. ““...I've participated in some usability testing for library services. This has been really educational for me as a student, and it has given me the impression that the library is doing its best to improve its services for students..." 16

17. References ▷ Bell, S. (2010, Nov. 15). Fish market 101: Why not a reference user experience. Library Journal, 135(19), 6-7. ▷ Martin, B. & Hanington, B. (2012). Universal Methods of Design : 100 Ways to Explore Complex Problems, Develop Innovative Ideas, and Design Effective Solutions. Beverly, MA: Rockport Publishers. ▷ Presentation template by SlidesCarnival 17

18. Thanks! Any questions? You can find me at kimberly.vardeman@ttu.edu @kimberlibrarian 18

Your Opinion Matters! Texas Library Association TCAL Sep 2019

Recommended

Recommended

More Related Content

What's hot

What's hot (8)

Similar to Your Opinion Matters! Texas Library Association TCAL Sep 2019

Similar to Your Opinion Matters! Texas Library Association TCAL Sep 2019 (20)

Recently uploaded

Recently uploaded (20)

Your Opinion Matters! Texas Library Association TCAL Sep 2019