Jemarie Endico Gonzaga is seeking a position to enhance her skills and contribute to a company's growth. She has over 2 years of experience in customer service and sales roles for Convergys Philippines. Her duties included assisting customers, providing order updates, carrying out supervisor instructions, and providing sales strategies to new agents. She also served as a site ambassador, assisting with event planning and ensuring agent participation. Gonzaga has a Bachelor's degree in Nursing from the University of the Visayas in Cebu, Philippines.

1. Jemarie Endico Gonzaga
Apartment 102 Bldg. 224 Street #10 Discovery Gardens Dubai UAE
Mobile Number : +971 55 687 9730
jemarie.gonzaga@gmail.com
CAREER OBJECTIVE
To be a part of an organization where I can enhance my skills and gain knowledge. To be
productive and use the best of my ability to grow and contribute to the growth of the company.
WORKING EXPERIENCE
March 2013 – July2015 CONVERGYSPhilippines Incorporated
2nd
FloorJCentre Mandaue CityCebuPhilippines
CustomerService and SalesProfessional
Dutiesand Responsibilities :
 Assistcustomersinprocessingordersonline
 Provide detailsonthe statusof theirorders
 Provide instructionsinprocessingorders
 Up sell itemswhileprocessingorders
 Provide informationregardingthe productstheyare purchasing
 Carry out concernsand commentstothe supervisor
 Give out informationregardingpromosanddiscountstheycangetwiththeir
purchase
 Providingcustomerservice throughoutthe orderprocess
 Buildrapportto customersto have a successful process
 If necessary,provide supervisorcalls
 Handle agentsthroughoutthe shiftif TeamManagersare not available
 Evaluate callsof the agentsif necessary
 Teach newagentswiththe process
 Provide salesstrategiestonewlyhiredagents

2. March 2014 - December2014 CONVERGYSPhilippinesIncorporated
2nd
FloorJCentre Mandaue CityCebuPhilippines
Site Ambassador
Dutiesand Responsibilities:
 AssistSite Officerinplanningforevents
 Carry out instructionsfromSite Officertoindividual accounts
 InformTeamManagers on the currentand upcomingeventsof the company
 Provide manpowertospecificevents
 Arrange schedulesof agentsforthe saidevents
 Planactivitiesforthe accounteverymonth
 Ensure agentsparticipationsonevents
 Create visual designsandproductionsforthe account
 Carry out informationfromthe company
 Handle eventsandproduction
 Assistinorganizingeventsforthe company
 Provide informationtothe Site Officeronthe developmentof eachaccount
regardingthe events
EDUCATIONAL BACKGROUND
June 2007 – October 2011 TERTIARY
University of the Visayas
Bachelor of Science in Nursing
Banilad Mandaue City Cebu Philippines
PERSONAL BACKGROUND
 Date of Birth : July26, 1991
 Sex: Female
 Age : 24
 Height: 4’11’’
 Weight: 105 lbs.
 Marital Status: Single
 Nationality: Filipino
 Language Known: English
 VisaStatus: VisitVisa
 VisaExpiration: Feb15, 2016
 PassportNo.: EC4163658

3. PERSONAL SKILLS
 Organize EventsandHandle Production
 ExcellentCommunicationandPresentationSkills
 Goal OrientedandTaskOriented
 Good TeamMemberand can easilyadjust
 Time Bounded,GoodInterpersonalskillsandNegotiationSkills
PROFESSIONAL SKILLS
 In depthknowledge onMSApplications( MSWord , MS Powerpoint,Email andInternet)
 Able tohandle irate customersandsolve stressful situations
 Good multitaskingskillsandcanhandle pressure
 Well organize andresponsible
_______________________________
JEMARIEE. GONZAGA