This curriculum vitae provides information about Tenywa Jacob Wagabaza, a Ugandan national seeking employment. It outlines his educational and professional background, including a bachelor's degree in business studies from Makerere University Business School and over 5 years of experience in sales, business development, and customer service for Nakumart Supermarkets and Mukova Investments Limited in Kampala, Uganda. His career objective and strengths include energetic work attitude, customer service expertise, sales performance, and team leadership.

1. CURRICULUMVITAE
Names : Tenywa Jacob Wagabaza
Nationality : Ugandan
Address : NaifRoad Deira Plot 23
Frij Murar, Dubai
LinkedInLink : https://ug.linkedin.com/in/tenywa-
jacob
Sex : Male
Marital status : Married
Email : jacobt224@yahoo.com
Mobile Telephone : 9713406085
Visa Status : VisitVisa
CAREER PROFILE.
An astute and result oriented professional with five years of exhaustive field experience
in business development, sales and customer service, product promotions and team
management.
CORE STRENGTHS
 Energetic work attitude.
 Customer service expert.
 A dedicated team player who is able to liaise with company employees to
support and implement growth strategies.
 Perfect communicator.
 Research skills.
 Project management skills.
 Professionalism.
 Top sales performer.
 Flexibility and adaptation to working environments.
 Excellent team working skills.
 Exceptional convincing abilities.
ACCOMPLISHMENTS.
Customer assistance.
Able to use my exceptional problem solving acumen and inborn skills to uphold the
company’s image before the customers.
Quality communication.

2.  Skills in developing relationships with key decision-makers in target
organizations for revenue.
Sales.
 Proven skills in breaking new avenues and driving revenue growth and
proactively conducting opportunity analysis by keeping abreast of the market
trends.
Market research.
 Interviewed clients via market surveys to identify product issues and customer
needs.
CAREER MISSION:
To set the business operation and manage resources and achieve the company goals
NAKUMART SUPERMARKETS,EAST AFRICA,UGANDA,KAMPALA.
SALES ASSOCIATE FROM FEB 2010 TO DEC 2012
 Welcoming customers as they arrive in the store with a smile.
 Asking customers how they could be helped .
 Explain product features and warranty agreements.
 Providing customers on updates on daily deals and discounts.
 Assist customers in finding their choice of items.
 Guided customers throughout the shopping process.
 Stocked the shelves according to the company policy and informing supervisors
of any out of stock items.
 Answer customer queries regarding products and deliveries.
 Demonstrate supermarket items for sell.
MUKOVA INVESTMENTS LIMITED, KAMPALA, CENTRAL,
HEAD OF BUSINESS DEVELOPMENT. FROM JAN 2012 TO DEC 2015
Achievements:
 Maintained update knowledge of products.
 Created new processes and systems for increasing customer service satisfaction.
 Developed highly emphatic client relationships and earned reputation for exceeding
sales goals.
 Booked meetings with prospective customers and presented business.

3.  Successfully managed the activities of 15 sales teammembers in multiple locations.
 Recruited, managed and mentored an average of 18 new customer representatives.
 Developed implemented and monitored programs to maximize customer satisfaction
and managed onsite customer service representatives.
 Provided monthly departmental reports and updates to senior management.
 I led the business sales strategy for the business team.
 Provided a high level of products and leadership support to representatives and clients.
 Effectively communicated with team members to maintain clearly defined expectations.
 Collected, monitored and evaluated customer requirements to achieve desired goals
EDUCATION BACKGROUND.
2001-2004:
UGANDA CERTIFICATE OFEDUCATION-BUKOYOSECONDARYSCHOOL.
2005-2006 :
UGANDA ADVANCEDCERTIFICATEOFEDUCATION-BUKOYOSECONDARYSCHOOL.
2007-2010 :
BACHELOR OF BUSINESS STUDIES (ACCOUNTING)-MAKEREREUNIVERSITYBUSINESSSCHOOL.
PROFESSIONALACHIEVEMENTS.
1. CourseworkinMarketing,Business managementand communication.
2. Customerservice certificate.
3. CompletedCustomerservice managementtraining.
REFEREES.
Available onrequest.