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COM 295 Final Exam - UOP Commerce Question And Answer - UOP E HelpUOP E Help
Get instant assist from learned professors with many years of enjoy in fixing and offering expertise on commerce and associated issues. It is linked to the largest on-line portal to get assist with all forms of queries and questions associated commerce. So we get offer you different educational route are.
For more classes visit
www.snaptutorial.com
Score 25/30
1 The career summary section of a résumé should provide the candidate's ________.
objective for the job search
memberships, awards, certifications and licensure, and activities
list of personal references
major accomplishments, abilities, and attributes
Presented in June 2015 at the Editors Canada conference.
News, trends and scoops from the international world of plain language/clear communication, including:
- How 3 organization are improving their communications: European Commission, U.S. Federal government, Canadian Life and Health Insurance Association
- 2 document improvement projects: Québec auto insurance and www.canada.ca
- Training programs: IC Clear and a new program coming in 2016 at Simon Fraser University
- New definition of plain language/clear communication
- A look at the PLAIN 2015 conference in Dublin and other events
A hint: It's about a lot more than simple words! I enjoyed looking into the latest developments and sharing them at the conference. I hope you'll learn something fascinating, too!
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COM 295 Final Exam - UOP Commerce Question And Answer - UOP E HelpUOP E Help
Get instant assist from learned professors with many years of enjoy in fixing and offering expertise on commerce and associated issues. It is linked to the largest on-line portal to get assist with all forms of queries and questions associated commerce. So we get offer you different educational route are.
For more classes visit
www.snaptutorial.com
Score 25/30
1 The career summary section of a résumé should provide the candidate's ________.
objective for the job search
memberships, awards, certifications and licensure, and activities
list of personal references
major accomplishments, abilities, and attributes
Presented in June 2015 at the Editors Canada conference.
News, trends and scoops from the international world of plain language/clear communication, including:
- How 3 organization are improving their communications: European Commission, U.S. Federal government, Canadian Life and Health Insurance Association
- 2 document improvement projects: Québec auto insurance and www.canada.ca
- Training programs: IC Clear and a new program coming in 2016 at Simon Fraser University
- New definition of plain language/clear communication
- A look at the PLAIN 2015 conference in Dublin and other events
A hint: It's about a lot more than simple words! I enjoyed looking into the latest developments and sharing them at the conference. I hope you'll learn something fascinating, too!
Besig 2014 Session A3 Let's Talk Basis for Business: Building Speaking Skills...Anne Hodgson
Summary:
The higher their general language level, the more our learners will be expected to handle typical business conversations skilfully and appropriately:
simplify complex information
adjust a pitch to the costumer
give sensitive feedback
manage a conference call
How can we support learners at B2 and C1 to help them become 100% spontaneous in English in these and other situations? This talk will walk participants through the approach taken in the Basis for Business series, and provide them with ideas to apply and spin the model off to suit their learners’ needs.
Additional notes to accompany
Presentation on Irish Successes – Experiences - Tips for applicants given by Eddie Shaw, Carr Communications at Session 2 at EPA H2020 SC5 Info Day 7.10.16 http://www.slideshare.net/EPAIreland/epa-h2020-sc5-info-day-irish-successes-experiences-tips-for-applicants-eddie-shaw-carr-communications
Business English Course in Dubai, Sharja, Abu Dhabi at Zabeel Institute
Being a confident, polished speaker is not only necessary but well-advised in order to communicate such matters effectively and persuasively. Above all, would you like a quick and easy method for composing documents, letters, memos, reports, proposals and performance appraisals in an organized format. Finally, for all the people searching for the best centre in Business English, without any dilemma, choose
Zabeel Institute. Above all, we have marked our own signature in this field as a result of our immense hard work.
Therefore, professionals who can write clearly and correctly are far more valuable to an organization than those whose business writing is filled with errors.
For more information: https://tinyurl.com/yybp5otz
Call : 00971 4 3974905
WhatsApp:- 00971508234427/ 00971506905425
Email: mail@zabeelinstitute.ae
COM 295 Final Exam.Sit back and relax! Help is just a click away to deal with your final exams phobia. Get A+ grades by partnering with our learned team of professors who specialize in commercial applications.
2Wayne State University - Department of CommunicationCom.docxgilbertkpeters11344
2Wayne State University - Department of Communication
Communication 3300: Business and Professional Presentations
OVERVIEW
Unit 4 Managerial Communication Assignments
· Oral Presentation
100 Points
· Visual Aid [PowerPoint]
50 Points
· Final Report Submitted to Safe Assignment
150 Points
Investigate a business topic through a "perspective" of communication. Choose a topic that is interesting to you, informative and contributes to your class members' understanding of one of the perspectives. These include ethical, technological, social & political, legal, global and cross-cultural, socialization for success and skills (See page 2 for details).
Prepare an informative and persuasive oral presentation (Between five & six minutes, presentations that exceed six and half minutes are subject to point deductions for overtime), incorporating professional visual aids (PowerPoint) and planning for a Q&A session. The presentation should identify a current workplace issue that can be defined through communication with some theoretical underpinning, informed by research and practical business experience and suggest ways of addressing it.
Topic Selection
Frame your topic for the oral presentation and the final written report by focusing on a single issue or problem. A productive approach is to work towards a suitable title while narrowing and focusing upon your subject area.
References and Research
The Presentation and the Final Report requires a minimum of five sources. You must include one each of the following
· Journal Article (That is not the Wall Street one)
· A newspaper or news website
· Book or edited book that relates to the topic (Guffey Text and other business texts do not count towards minimum of five)
This report needs be on a current management communication issue. As more weight will be given to named references, you should be limit your selection of websites that do not provide author(s).
General
http://www.lib.wayne.edu/resources/articles_databases/index.php
Accounting, Taxation, & Business Law http://www.lib.wayne.edu/resources/databases/subject.php?id=6
Communication & Journalism
http://www.lib.wayne.edu/resources/databases/subject.php?id=8
This database is a good link to issues in Marketing and or Advertising and PR management
You may consult business textbooks, including the Guffey text, but a business text will not count toward the minimum five sources. Other limitations will be discussed in class. This will include general website, dictionaries, and Wikipedia.
It is important that you provide credible references. I am looking for reliable and credible sources to support your ideas and thesis. If in doubt discuss with your instructor before you present. Consider using an interview as a primary source.
Sample Topics
Ethical Perspective
Ethical issues in communication situations. This can include how organizations respond to crisis, such as the government or other organizations such .
Outlining a presentation using the assertion evidence designCarmen Proctor
For effective, organized presentations, it is important to first develop an outline before creating your slides. Planning your content first will help guide you as you design the presentation. First, structure the presentation around meaning and the big picture, such as the general idea(s) you wish to present. Then, develop supporting key ideas with details. Organize the ideas and points in a logical sequence, from the most to the least important.
If you've interviewed for a content strategy role recently, you may have been asked for a portfolio. But CS deliverables don't always lend themselves to sharing--who wants to see an inventory spreadsheet? And what do you do when your work is all client-confidential? This event took place at the Seattle Content Strategy Meetup designed to help job seekers or consultants create engaging portfolios, presented by Masa Zokaei Edie.
Besig 2014 Session A3 Let's Talk Basis for Business: Building Speaking Skills...Anne Hodgson
Summary:
The higher their general language level, the more our learners will be expected to handle typical business conversations skilfully and appropriately:
simplify complex information
adjust a pitch to the costumer
give sensitive feedback
manage a conference call
How can we support learners at B2 and C1 to help them become 100% spontaneous in English in these and other situations? This talk will walk participants through the approach taken in the Basis for Business series, and provide them with ideas to apply and spin the model off to suit their learners’ needs.
Additional notes to accompany
Presentation on Irish Successes – Experiences - Tips for applicants given by Eddie Shaw, Carr Communications at Session 2 at EPA H2020 SC5 Info Day 7.10.16 http://www.slideshare.net/EPAIreland/epa-h2020-sc5-info-day-irish-successes-experiences-tips-for-applicants-eddie-shaw-carr-communications
Business English Course in Dubai, Sharja, Abu Dhabi at Zabeel Institute
Being a confident, polished speaker is not only necessary but well-advised in order to communicate such matters effectively and persuasively. Above all, would you like a quick and easy method for composing documents, letters, memos, reports, proposals and performance appraisals in an organized format. Finally, for all the people searching for the best centre in Business English, without any dilemma, choose
Zabeel Institute. Above all, we have marked our own signature in this field as a result of our immense hard work.
Therefore, professionals who can write clearly and correctly are far more valuable to an organization than those whose business writing is filled with errors.
For more information: https://tinyurl.com/yybp5otz
Call : 00971 4 3974905
WhatsApp:- 00971508234427/ 00971506905425
Email: mail@zabeelinstitute.ae
COM 295 Final Exam.Sit back and relax! Help is just a click away to deal with your final exams phobia. Get A+ grades by partnering with our learned team of professors who specialize in commercial applications.
2Wayne State University - Department of CommunicationCom.docxgilbertkpeters11344
2Wayne State University - Department of Communication
Communication 3300: Business and Professional Presentations
OVERVIEW
Unit 4 Managerial Communication Assignments
· Oral Presentation
100 Points
· Visual Aid [PowerPoint]
50 Points
· Final Report Submitted to Safe Assignment
150 Points
Investigate a business topic through a "perspective" of communication. Choose a topic that is interesting to you, informative and contributes to your class members' understanding of one of the perspectives. These include ethical, technological, social & political, legal, global and cross-cultural, socialization for success and skills (See page 2 for details).
Prepare an informative and persuasive oral presentation (Between five & six minutes, presentations that exceed six and half minutes are subject to point deductions for overtime), incorporating professional visual aids (PowerPoint) and planning for a Q&A session. The presentation should identify a current workplace issue that can be defined through communication with some theoretical underpinning, informed by research and practical business experience and suggest ways of addressing it.
Topic Selection
Frame your topic for the oral presentation and the final written report by focusing on a single issue or problem. A productive approach is to work towards a suitable title while narrowing and focusing upon your subject area.
References and Research
The Presentation and the Final Report requires a minimum of five sources. You must include one each of the following
· Journal Article (That is not the Wall Street one)
· A newspaper or news website
· Book or edited book that relates to the topic (Guffey Text and other business texts do not count towards minimum of five)
This report needs be on a current management communication issue. As more weight will be given to named references, you should be limit your selection of websites that do not provide author(s).
General
http://www.lib.wayne.edu/resources/articles_databases/index.php
Accounting, Taxation, & Business Law http://www.lib.wayne.edu/resources/databases/subject.php?id=6
Communication & Journalism
http://www.lib.wayne.edu/resources/databases/subject.php?id=8
This database is a good link to issues in Marketing and or Advertising and PR management
You may consult business textbooks, including the Guffey text, but a business text will not count toward the minimum five sources. Other limitations will be discussed in class. This will include general website, dictionaries, and Wikipedia.
It is important that you provide credible references. I am looking for reliable and credible sources to support your ideas and thesis. If in doubt discuss with your instructor before you present. Consider using an interview as a primary source.
Sample Topics
Ethical Perspective
Ethical issues in communication situations. This can include how organizations respond to crisis, such as the government or other organizations such .
Outlining a presentation using the assertion evidence designCarmen Proctor
For effective, organized presentations, it is important to first develop an outline before creating your slides. Planning your content first will help guide you as you design the presentation. First, structure the presentation around meaning and the big picture, such as the general idea(s) you wish to present. Then, develop supporting key ideas with details. Organize the ideas and points in a logical sequence, from the most to the least important.
If you've interviewed for a content strategy role recently, you may have been asked for a portfolio. But CS deliverables don't always lend themselves to sharing--who wants to see an inventory spreadsheet? And what do you do when your work is all client-confidential? This event took place at the Seattle Content Strategy Meetup designed to help job seekers or consultants create engaging portfolios, presented by Masa Zokaei Edie.
We have all, somehow, needed to present a topic in the past or will have to do so in the future. In the book series of "Smart Business", we try to teach you to look at a subject from different angles, and choose and apply the best method based on your circumstances.
In this book, in simple language, we explain the different aspects of a presentation. What you will learn includes the types of presentations, the steps for preparing a presentation program, the features you can use to improve the presentation, the importance of nonverbal communication in the presentation, and finally, the things you need to know when presenting.
6-2 Discussion Economic IntegrationDiscussion TopicTop of F.docxblondellchancy
6-2 Discussion: Economic Integration
Discussion Topic
Top of Form
Starts Oct 5, 2019 11:59 PM
Bottom of Form
Use this discussion sample as a guide when completing your own analysis.
Economic integration has changed trade in the global market. In an effort to decrease barriers to trade, countries have worked together to establish relationships that award preferential treatment to member countries. In this discussion, you will work on the following critical element of the final project: Trade. Using the World Trade Organization Regional Trade Agreements website, identify the following elements of trade related to your project country:
· Major trading partners
· Major imports/exports
· Regional trade agreements and member countries
Discuss how regional economic integration has influenced the way your country does business with other nations. Does it create more opportunities for trade or just increase the competition? Make some observations about the impact this might have on an organization's decision to invest in the country.
Most Admired Business Person
Strategic Word Choice
The Prompt
For this presentation, imagine you are speaking at Forbes’ annual Under 30 Summit during the kick-off event.
Surrounded by hundreds of your fellow young business leaders, innovators, and game changers, you are tasked
with presenting your nomination for the Most Admired Business Person award. Your goal is to get your
audience to vote for the person you are nominating.
When planning this presentation, consider what we have discussed in class about appealing to your audience
and motivating them to action - you should explicitly ask for votes. While the Summit is a large, global event,
your MABP may be someone you know personally, a local business person, or one you admire from afar, living
or deceased.
Rationale
Consider this presentation a cumulative midterm exam and your opportunity to individually demonstrate
everything you have learned this semester about effective presentations. Essential to this presentation is
demonstrating your ability to appeal to your audience in a way that persuades them to vote for your Most
Admired Business Person (MABP). Yes, the class will actually vote after the last presentation.
Learning Objectives
Use specific word choice and rhetorical techniques tailored to your audience.
Organize and content into a story that motivates and appeals to and motivates your audience.
Manage delivery and demonstrate command and control on stage.
Presentation Requirements
Dress: Business Professional
Time: 4-5 minutes, individual
Research: Orally cite 4-6 sources.
o At least one source must be from the databases discussed on the C104 Library Guide.
Organization: Choose a clear theme/storyline to organize the presentation and avoid chronological
order. See additional thoughts below.
Deliverables Packet: Due in Canvas before class starts on your presentation day.
o Outline: Submit a o ...
Study Guide
Business Communications
Chapter 7
1. What are some downsides and complaints about the use of email in the workplace? What cautions should be considered when using email at work?
2. Can you write and/or recognize a suitable subject line in a business communication? Do you know the relative value of the subject line compared to the rest of the message? How do you get someone to notice your email using your subject line?
3. What are some strategies for controlling your inbox?
a. Scheduled email checking
b. Two-minute rule
4. What is down-editing? When and how should it be used?
5. In what format should emails and interoffice memos usually be written?
6. Do you understand the liability potential from both emails and on-the-job texting?
7. What are some tips for using social media in the workplace?
8. Can employees be terminated or disciplined for their private (off-the-job) social media postings? If so, under what circumstances?
Chapter 8
9. In what format do you generally write positive business messages?
10. What channels are appropriate for routine, positive messages in the workplace?
11. When are letters still the preferred method for communication?
12. What is the imperative mood and when is it appropriate to use?
13. What are some guidelines for writing messages that give instructions?
14. What is an adjustment message?
a. What are three goals when composing adjustment messages?
b. What are four sensitive language rules for an adjustment letter?
c. Should you apologize in an adjustment letter?
d. What are “apology laws” and how common are they?
Chapter 9
15. When should you use the direct strategy in delivering bad news messages?
16. When should you use the indirect strategy in delivering bad news messages?
17. What is a buffer and what is its purpose?
a. Do all business communication authors agree that you should use buffers?
b. What are six types of buffers?
18. What are the 5Rs of apologizing effectively?
19. What is empathy and can you give examples of how to show it in a bad news message?
20. When presenting reasons for the bad news you are delivering:
a. Where do you position the bad news?
b. When should you give a clear and specific explanation of the reasons?
c. Should you use company policy as a reason and if so, how?
d. Can you use reader benefit when delivering bad news?
21. What are some options for closing a bad news communication?
22. What are four goals for letters in which you are refusing credit to a customer?
23. When should you consider delivering bad news in person and what are six tips for handling such a face-to-face meeting?
24. When writing a rejection letter to a job applicant, what should employers do to avoid charges of discrimination or other wrongful action?
Chapter 10
25. What are the six basic principles of human behavior that explain how individuals make decisions?
26. What are five ways that persuasion has changed in the digital age?
27. Wha.
A broad review of CEO communications, with the aim of building front-of-mind thought leadership.
This audit reviews:
> Current communications: Where you’re starting from today
(from page 4)
> How the market thinks about you and your business
(from page 6)
> The key fundamentals of thought leadership
(from page 10)
> Your current narrative as communicated to market
(from page 16)
> Prioritisation of key audiences, themes and topics
(from page 19)
> Coherence of content style, language and tone
(from page 25)
This course is an outstanding platform for students and experts to experience the key elements of communication and to foster their career in business communication.
Chapter12PresentationsGoals· Understand audience and forma.docxchristinemaritza
Chapter12
Presentations
Goals
· Understand audience and formality
· Plan for audience, topic, graphic aids, location, time, and stage fright
· Determine how to organize and compose presentations
· Prepare outline, notes, and appearance
· Rehearse for a presentation
· Present with confidence
· Organize a group presentation
Terms
· adrenaline, p. 287
· anecdote, p. 288
· auditory, p. 294
· direct approach, p. 287
· external audiences, p. 281
· feedback, p. 294
· formal presentations, p. 281
· indirect approach, p. 288
· informal presentations, p. 281
· internal audiences, p. 281
· rhetorical question, p. 288
WRITE TO LEARN
Recall speakers whose performances you have enjoyed. For instance, you may have had an instructor who held your attention from the moment you entered the classroom. Perhaps you appreciated a speaker at a club meeting or special event. What made these speakers effective communicators? List the qualities and actions that helped these speakers to be effective. For instance, consider these questions: What did the speaker do to get your attention at the beginning? What did the speaker provide as visual support so you could better understand the message?
Focus on Presentations
Read the sample presentation slide on the next page and answer these questions:
· Who is the intended audience?
· What does the title contribute to the slide?
· Why is the information in the notes not covered in the slide?
· Does the slide need animation? Why or why not?
What If?
· The writer had intended to deliver the presentation only online?
· Readers were unfamiliar with America’s economic situation?
· All audience members were experts in accounting?
Sample Presentation Graphics
From The American Recovery and Reinvestment Act: Saving and Creating Jobs and Reforming Education, United States. Dept. of Education. Web. 3 Apr. 2009.
[email protected]
Elizabeth K. Tripodi is an attorney in Washington, D.C. She represents primarily shareholders of publicly traded companies in lawsuits against the company when there has been fraud.
Courtesy of Elizabeth Tripodi
For Elizabeth, a successful presentation is multifaceted: “A good presentation immediately provides an overview of where the presentation is going. It involves some sort of visual aid as well so that a listener is engaged both aurally and visually. Finally, I think anecdotes always make a presentation more interesting.”
When preparing a presentation, Elizabeth meticulously researches and outlines her material. “Research is such a key element, especially when preparing for a hearing before a judge. You need to be prepared to address any and all of the judge’s concerns. After researching, I outline my presentation. Following an outline ensures that I’m clear, concise, and that my audience can follow my reasoning.”
“After outlining, it’s practice, practice, practice,” says Elizabeth. “I like to start rehearsing in a room by myself, getting comfortable with the material and my arguments. It also helps me ...
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Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
1. UOP COM 295 Final Guide (2 Sets)
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SET 1
1. A colleague asks you for advice on how to understand the
audience of his persuasive message. Which of the following
pieces of advice will you offer?
o Consider the psychological principles that impact
people’s decisions. (Page 241)
o Ask as few questions as possible to avoid annoying
them.
o Wait until the message is perfected before choosing
the right audience.
o Focus on their values and not their needs.
2. Javier is an editorial manager at a publishing company. He
wants to give one of his supervisors an “Employee of the Year”
2. award. Which of the following supervisors should he choose if
he is looking for an employee with a strong sense of caring?
o Paul, who is the best copy editor and proofreader
in the department
o Ayesha, who always takes on extra work to help the
department meet its deadlines
o Jon, who sets short- and long-term deadlines for
every project and meets them promptly
o Jenny, who helps her employees develop the skills
that will allow them to advance. (Page 199)
3. Bao is conducting a study that compares the cost of
keeping print messages on file versus storing digital messages
in the cloud. What aspect of communications relates to the
storage of messages?
o coordination
o planning
o permanence (Page 36)
o constraint
4. Which of the following is true of documenting secondary
research sources?
o Statements that are paraphrased do not require
documentation.
3. o Ideas that are summarized do not require
documentation.
o The only thing that has to be documented is a
direct quotation.
o Writers can use a variety of documentation
systems, including MLA and APA styles. (Page 382)
5. Rick is trying to schedule a video teleconference with
colleagues at several locations. To do so, he needs to coordinate
their schedules and also check to see if the company needs to
invest in any additional resources to make it happen. By
addressing coordination and resource issues, he is dealing
with:
o richness
o immediacy
o constraint (Page 36)
o control
6. Lori is using secondary research to develop a business
report. How can she write her report in a way that
demonstrates originality in thought?
o Cite all her research sources
o Adopt a methodical approach to decision making
4. o Generate her own conclusions and
recommendations (Page 382)
o Use the most current documentation guidelines
7. In the context of developing persuasive messages,
which of the following is most likely to help you
demonstrate a voice of competence?
o using only emotional appeals in your persuasive
messages
o adopting the tone of mass advertising such as over-
the-top appeals
o focusing only on logical appeals
o developing strong ideas in the interest of your
audience (Page 243)
8. Which of the following should contain all your research
sources and should be provided at the end of your report?
o The executive summary
o Table of contents
o Citations
o The reference list (Page 382)
9. Which of the following is an example of psychological
noise?
5. o Jenna’s boss does not take her complaint seriously
because construction noise prevented him from
hearing it.
o Jenna’s boss does not take her complaint seriously
because he thinks teenagers always exaggerate (Page
28)
o Jenna’s boss does not understand what she tells
him because his hearing aid battery dies.
o Jenna’s boss does not understand that when she
says a product is ‘bad’ she means she likes it.
10. One of the first tasks to accomplish when developing a
presentation is to:
o Use headings to create a storyboard
o Develop effective slides
o Gather content for an effective review
o Understand the needs of your audience (Page 420)
11. Which of the following is an example of projected cognitive
similarity?
o Rico assumes that all cultures are inferior to his culture.
o Bill assumes that the cultural stereotypes shown in the
popular media are true.
6. o Elana assumes that no two cultures are alike in terms of
values and norms.
o Deirdre assumes that other cultural groups have the same
values as hers. (Page 92)
12. Your coworker LaRita has asked you to review her slide
presentation. You notice that it is difficult to recognize and
process the most important ideas and information. To help her
fix this, what will you recommend that she change?
o She should choose dark backgrounds and text colors.
o She should use bold or italics to highlight key ideas (Page 429
& Page 439)
o She should include a compelling image every few slides.
o She should limit her text to five words per line and three to
four lines per slide.
13. In order to focus your presentation on people, you should:
o Avoid using presentation software or other technology
o Include as many photographs as possible on your slides
o Use a lot of “I” statements
o Make individuals and groups the subject of your sentences
(Page 448)
7. 14. A mistake that many job applicants make while creating
resumes is:
o Trying to display everything they do well (Page 470)
o Neglecting to include areas they need to improve on
o Highlighting only a few of their abilities and attributes
o Forgetting to include their hobbies and other interests
15. By doing audience analysis, Radika discovers that the
people she will be giving her sales presentation to know very
little about her product. Because of this, she is likely to decide
to:
o Use only emotional appeals in her presentation
o Spend more presentation time informing the audience
o Involve them in her presentation
o Eliminate bulleted and numbered lists from her slides
16. Which of the following is typically included in the drafting
stage of writing an effective business message?
o Setting a positive and other-oriented tone (Page 119)
o Ensuring that the communication is fair
o Finding the needs of the audience
8. o Identifying the primary message and key points
17. In order to design your slides to facilitate ease of
processing, you should:
o Limit your text to ten words per line (Page 429)
o Provide as much information as possible on every slide
o Use at least one compelling image on every slide
o Use complex charts for complex information
18. __________ is the process of converting meaning into messages
composed of words and nonverbal signals.
o Filtering
o Translating
o Decoding
o Encoding (Page 26)
19. Vanessa has been assigned the task of creating an effective
business message aimed at improving the productivity of the
employees in her company. In the process of creating the
business message, she studies the background of the
employees, their needs, and priorities. To which step of the
planning process for developing influential messages does
Vanessa’s action typically belong?
9. o Message review
o Message structuring
o Idea development
o Audience analysis (Page 120)
20. In the context of persuasive messages, validating your
readers means that you are:
o Recognizing and appreciating others’ needs and preferences
as legitimate (Page 245)
o Providing solid reasons why your product, service, or idea
benefits readers
o Demonstrating a business need – a gap between what is and
what could be
o Overcoming objections by providing counterpoints
21. Which of the following is typically included in the
reviewing state of writing an effective business message?
o Ensuring the communication is fair (Page 119)
o Identifying the primary message and key points
o Setting a positive and other-oriented tone
o Finding the needs of the audience
10. 22. ________ noise occurs when communicators apply different
meanings to the same words or phrases.
o Physical
o Semantic (Page 28)
o Cognitive
o Psychological
23. Performing at the highest standards, not just for oneself,
but for the team, for the supervisor, for the consumer, and for
the company’s shareholders, indicates a sense of _________.
o Accountability (Page 8)
o Individuality
o Future-orientation
o Opportunity
24. Your resume should tell a story of:
o Everything you have learned and one in your previous job
o Your educational accomplishments
o How you plan to improve your areas of weakness
o The value you can provide to a company (Page 470)
11. 25. Which of the following is useful advice on conducting
business across cultures with those who have limited English
ability?
o Use slang and jargon instead of literal language as
much as possible
o Determine a person’s level of communication
proficiency within the first few moments of your
interactions with them.
o Allow those with limited English ability enough time to
process their thoughts into English. (Page 94)
o Speak at your normal, regular pace instead of
speaking slowly as this may be viewed as disrespectful.
26. Which of the following facilitates a one-stop work space
containing project and meeting information, shared files, and
communication platforms?
o Written messages
o Social networking (Page 38)
o Webinar
o Texting
27. Which of the following is true of competence?
o It increases when individuals focus on connecting with
others.
12. o It is innate and cannot be gained through experience.
o It is often evaluated by one’s track record of
achievements. (Page 274)
o It has grown less important in the post-trust era.
28. Gregor, who works at a textbook company, has put together
a presentation proposing that the company save money by
getting its images from less expensive stock, photo sites.
Gregor needs to present his idea to the executive committee.
Considering the content of his presentation, which of the
following people on the committee should he most try to
influence?
o The design director
o The production editor
o The marketing director (Page 358)
o The editorial director
29. Which of the following is a trait of individualists?
o They communicate directly to efficiently deal with
work tasks and outcomes. (Page 95)
o They tend to stay in contact with and work through
extended networks.
o They stay in relationships even when they are no
longer mutually satisfying.
13. o They tend to follow the perceived dreams and goals of
the group as a matter of duty.
30. The career summary section of a resume should provide
the candidate’s ________.
o Objective for the job search
o Major accomplishments, abilities, and attributes.
(Page 470)
o Memberships, awards, certifications and licensure,
and activities
o List of personal references.
SET 2
Vanessa has been assigned the task of creating an effective
business message aimed at improving the productivity of the
employees in her company. In the process of creating the
business message, she studies the background of the
employees, their needs, and priorities. To which step of the
planning process for developing influential messages does
Vanessa's action typically belong?
14. Idea development
Message review
Message structuring
Audience analysis
-----------------------------------------------------------
Gregor, who works at a textbook company, has put together a
presentation proposing that the company save money by
getting its images from less expensive stock photo sites. Gregor
needs to present his idea to the executive committee.
Considering the content of his presentation, which of the
following people on the committee should he most try to
influence?
• The design director
•The marketing director
•The production editor
•The editorial director
----------------------
15. Which of the following facilitates a one-stop work space
containing project and meeting information, shared files, and
communication platforms?
•texting
•written messages
•social networking
•Webinar
----------------------------------------------
Rick is trying to schedule a video teleconference with
colleagues at several locations. To do so, he needs to coordinate
their schedules and also check to see if the company needs to
invest in any additional resources to make it happen. By
addressing coordination and resource issues, he is dealing
with:
•constraint
•immediacy
•richness
•Control
------------------------
The career summary section of a résumé should provide the
candidate's
•major accomplishments, abilities, and attributes
•objective for the job search
16. •memberships, awards, certifications and licensure, and
activities
•list of personal references
-------------------------------
Your coworker LaRita has asked you to review her slide
presentation. You notice that it is difficult to recognize and
process the most important ideas and information. To help her
fix this, what will you recommend that she change?
•She should choose dark backgrounds and text colors.
•She should include a compelling image every few slides.
•She should limit her text to five words per line and three to
four lines per slide.
•She should use bold or italics to highlight key ideas.
_________________
Which of the following is a trait of individualists?
•They tend to follow the perceived dreams and goals of the
group as a matter of duty.
•They communicate directly to efficiently deal with work tasks
and outcomes.
•They stay in relationships even when they are no longer
mutually satisfying.
17. •They tend to stay in contact with and work through extended
networks.
-_-----------------------------
Lori is using secondary research to develop a business report.
How can she write her report in a way that demonstrates
originality in thought?
•Use the most current documentation guidelines
•Cite all her research sources
•Generate her own conclusions and recommendations
•Adopt a methodical approach to decision making
----------------------------------
A mistake that many job applicants make while creating
résumés is:
•neglecting to include areas they need to improve on
•highlighting only a few of their abilities and attributes
•forgetting to include their hobbies and other interests
•trying to display everything they do well
----------------------
18. In order to design your slides to facilitate ease of processing,
you should:
•use complex charts for complex information
•use at least one compelling image on every slide
•limit your text to ten words per line
•provide as much information as possible on every slide
--------------------------
_____ is the process of converting meaning into messages
composed of words and nonverbal signals.
•Encoding
•Translating
•Filtering
•Decoding
--------------------------------
In the context of developing persuasive messages, which of the
following is most likely to help you demonstrate a voice of
competence?
•focusing only on logical appeals
•developing strong ideas in the interest of your audience
•using only emotional appeals in your persuasive messages
19. •adopting the tone of mass advertising such as over-the-top
appeals
---------------------------------------
A colleague asks you for advice on how to understand the
audience of his persuasive message. Which of the following
pieces of advice will you offer?
•Ask as few questions as possible to avoid annoying them.
•Consider the psychological principles that impact people's
decisions.
•Focus on their values and not their needs.
•Wait until the message is perfected before choosing the right
audience.
--------------------------
Performing at the highest standards, not just for oneself, but for
the team, for the supervisor, for the consumer, and for the
company's shareholders, indicates a sense of _________.
•individuality
•future-orientation
•opportunity
•Accountability
------------------------------------------
Your résumé should tell a story of:
20. •everything you have learned and done in your previous job
•the value can provide to a company
•how you plan to improve your areas of weakness
•your educational accomplishments
------------------------------
Which of the following is true of documenting secondary
research sources?
•Ideas that are summarized do not require documentation.
•Statements that are paraphrased do not require
documentation.
•Writers can use a variety of documentation systems, including
MLA and APA styles.
•The only thing that has to be documented is a direct quotation.
-------------------------------------
In the context of persuasive messages, validating your readers
means that you are:
•demonstrating a business need—a gap between what is and
what could be
•providing solid reasons why your product, service, or idea
benefits readers
•recognizing and appreciating others' needs and preferences as
legitimate
21. •overcoming objections by providing counterpoints
-----------------------------
By doing audience analysis, Radika discovers that the people
she will be giving her sales presentation to know very little
about her product. Because of this, she is likely to decide to:
•use only emotional appeals in her presentation
•spend more presentation time informing the audience
•involve them in her presentation
•eliminate bulleted and numbered lists from her slides
Which of the following is typically included in the drafting stage
of writing an effective business message?
•ensuring that the communication is fair
•identifying the primary message and key points
•finding the needs of the audience
•setting a positive and other-oriented tone
------------------------------
One of the first tasks to accomplish when developing a
presentation is to:
•gather content for an effective review
22. •understand the needs of your audience
•develop effective slides
•use headings to create a storyboard
__________________
Which of the following is useful advice on conducting business
across cultures with those who have limited English ability?
•Determine a person's level of communication proficiency
within the first few moments of your interactions with them.
•Allow those with limited English ability enough time to
process their thoughts into English.
•Use slang and jargon instead of literal language as much as
possible.
•Speak at your normal, regular pace instead of speaking slowly
as this may be viewed as disrespectful.
-------------------------------------
Javier is an editorial manager at a publishing company. He
wants to give one of his supervisors an "Employee of the Year"
award. Which of the following supervisors should he choose if
he is looking for an employee with a strong sense of caring?
•Paul, who is the best copy editor and proofreader in the
department
23. •Jenny, who helps her employees develop the skills that will
allow them to advance
•Ayesha, who always takes on extra work to help the
department meet its deadlines
•Jon, who sets short- and long-term deadlines for every project
and meets them promptly
-----------------------------
In order to focus your presentation on people, you should:
•use a lot of "I" statements
•avoid using presentation software or other technology
•make individuals and groups the subject of your sentences
•include as many photographs as possible in your slides
_________________________________
Which of the following is an example of projected cognitive
similarity?
•Rico assumes that all cultures are inferior to his culture.
•Elana assumes that no two cultures are alike in terms of values
and norms.
•Bill assumes that the cultural stereotypes shown in the
popular media are true.
24. •Deirdre assumes that other cultural groups have the same
values as her
-----------------------
Which of the following is an example of psychological noise?
•Jenna's boss does not take her complaint seriously because
construction noise prevented him from hearing it.
•Jenna's boss does not understand what she tells him because
his hearing aid battery dies.
•Jenna's boss does not take her complaint seriously because he
thinks teenagers always exaggerate.
•Jenna's boss does not understand that when she says a product
is "bad," she means she likes it.
--------------------------------
Which of the following is typically included in the reviewing
stage of writing an effective business message?
•ensuring the communication is fair
•identifying the primary message and key points
•finding the needs of the audience
•setting a positive and other-oriented tone
------------------------------
Which of the following should contain all your research sources
and should be provided at the end of your report?
25. •table of contents
•citations
•the reference list
•the executive summary
---------------------------------
_____ noise occurs when communicators apply different
meanings to the same words or phrases.
•Semantic
•Physical
•Cognitive
•Psychological
-----------------------------------------
Which of the following is true of competence?
•It has grown less important in the post-trust era.
•It is innate and cannot be gained through experience.
•It increases when individuals focus on connecting with others.
•It is often evaluated by one's track record of achievements.
-----------------------------------
26. Bao is conducting a study that compares the cost of keeping
print messages on file versus storing digital messages in the
cloud. What aspect of communications relates to the storage of
messages?
•planning
•coordination
•constraint
•permanence