Thoughts on changes in Higher Ed IT and how they are changing the role of the CIO

1. On Becoming the CIO of the Future…
Buckle up and enjoy the ride

2. Does This Sound Familiar?
Four re-orgs in six years

3. Does This Sound Familiar?
Four re-orgs in six years
Four bosses in six years

4. Does This Sound Familiar?
Four re-orgs in six years
Four bosses in six years
A new mission statement

5. Does This Sound Familiar?
Four re-orgs in six years
Four bosses in six years
A new mission statement
A 30% budget cut in 2010

6. Does This Sound Familiar?
A 30% budget cut in 2010
And since 2011:

7. Does This Sound Familiar?
A 30% budget cut in 2010
And since 2011:
• A new access control system
• A retention management system
• A new security camera system
• A parent portal
• A document management system
• A server room refresh
• A new 802.11N WiFi network
• An iPad one-to-one program
• A digital cable upgrade
• New online programs
• New Masters programs
• A new Admissions CRM module
• A campus-wide project management system
• A Google Apps implementation
• Etc. etc. etc.

8. How this makes me feel…

9. Or on a bad day…

10. Coping with New Realities, Faster
Pace

11. Coping with New Realities, Faster
Pace
Recalibrated Mission Statement
Old ITS Mission Statement (c. 2000)
“The mission of Information Technology Services is to provide information technology
resources that support and enhance the mission, activities and strategic priorities Goshen College in a manner that is effective, efficient, service-oriented, ethical and
visionary. ITS assists the campus in incorporating technology changes with minimum
disruption in a manner that identifies and exploits opportunities."
New ITS Mission Statement (2013):
Information Technology Services will partner with key stakeholders, leveraging
technology to deliver the college's academic product and services to a global audience
and facilitate a superior student experience for the entire lifecycle of marketing,
recruiting, matriculation, curricular and co-curricular experiences, transition to
professional life, and ongoing alumni relationships.

12. Coping with New Realities, Faster
Pace
• Recalibrated mission statement
• 3-5 year strategic plan, updated twice annually
• Increased emphasis on team-building internally,
relationship-building externally
• Technology-driven innovation
• Expanding our process-improvement toolkit
• Better data, faster iteration
• Seeking out new partners, new structures, new strategies

13. Closing Thoughts on Rapid
Change…
• It can be messy
• It can be painful
• It can look like over-reach
• It can fail
• And yet…

14. The need for visionary, courageous
IT leaders and great IT in higher
education has never been greater.