This document provides instructions and questions for an assessment on principles of providing administrative services. It outlines 9 sections covering topics like using the telephone, handling mail, using office equipment, and minimizing waste. For each learning objective, it lists a corresponding question in the assessment to provide evidence. The assessment is 13 pages long and asks the candidate to describe features of telephone systems, follow procedures for calls, explain mail handling processes, identify office equipment and their uses, and ways to minimize waste in a business environment.
Business and Admin Level 2 Unit 1 assessment answersDeepaliSoni12
This document provides guidance for completing an assessment for a Business and Administration course. It outlines 7 sections that make up the assessment and includes 15 pages of questions to answer. The questions relate to employment rights and responsibilities, health and safety procedures, communication skills, and other topics relevant to working in a business environment. Learners are instructed to save their work regularly, print a copy for their records, and submit their completed assessment online through their study portal for review by their tutor.
Business and Admin Level 2 Unit 4 assessment answersDeepaliSoni12
This document provides guidance for completing an assessment for a business administration course. It outlines three sections that make up the assessment: 1) why change happens in businesses, 2) supporting change, and 3) responding to change. For each section, it lists the relevant learning objectives and provides questions to answer relating to change in the workplace. The document emphasizes the importance of responding positively to change and provides examples of how to do so, such as gaining new skills from training, supporting colleagues, and seeing changes as opportunities. It directs the student to save their work and submit it online to their tutor for marking upon completion.
The document provides guidance for learners on understanding business administration topics related to mail handling, reception services, and diary management. It includes explanations of key criteria for each learning outcome, such as describing how to deal with junk mail, explain a receptionist's role, and prioritizing diary bookings and changes. The guidance notes also reference additional online resources for further information on topics like health and safety implications of visitors, and problems that can occur when managing diaries. Learners are reminded that the unit must be completed within two weeks.
Business Administration Lv 2 - Unit 05 - Jan 2017mwalsh2015
This document provides guidance for a business administration certificate course. It outlines the learning objectives and assessments for Unit 5, which focuses on effective team working and mentoring colleagues. The unit covers understanding principles of teamwork, giving constructive feedback, resolving conflicts, discussing work progress, and warning colleagues of issues. It also examines the role of a "buddy" in mentoring others, including giving positive and constructive feedback and building rapport. The document provides explanation and examples to help students understand the concepts and meet the assessment criteria for this unit.
The document discusses different types of mail handled within a business, including incoming mail, outgoing mail, internal mail, facsimiles, e-mail, and registered or recorded delivery mail. Incoming mail must be opened according to procedures, with urgent mail handled first and private mail left sealed. Outgoing mail is sent from the building by services like postal mail, fax, or email. Internal mail is communication within a company between branches via memos, emails, or documents.
This document provides an overview of simple documents used in accounts offices, including time cards, payslips, currency memorandums, debit and credit notes, statements of account, and checks. Time cards track employee hours and are used to calculate pay rates which may include regular time, time and a half, double time, and triple time for overtime or weekends/holidays. Payslips show gross pay and deductions to calculate net pay. Currency memorandums and change sheets are used to determine cash requirements for paying employees. Debit and credit notes are used to increase or decrease customer invoices for errors or returns. Statements of account summarize monthly transactions between suppliers and customers. Checks provide written payment instructions from a customer to
The document summarizes the key features and procedures for handling mail in an office mail room. It discusses the types of mail as incoming, outgoing, and internal. It outlines the standard equipment used like date stamps and staplers. It also covers the advantages of electronic communications like email and fax machines over traditional mail, as well as some potential disadvantages. Procedures are provided for processing incoming and outgoing mail, email, and faxes.
This document discusses different types of mail handling within a business. It describes incoming mail as mail received through post, fax or email, and outgoing mail as mail sent out of the building through similar means. It provides details on dealing with urgent vs confidential incoming mail and emails. Registered mail and recorded delivery require signature while fax and email allow instant transmission of text and images worldwide. Internal mail refers to communication within a company between branches.
Business and Admin Level 2 Unit 1 assessment answersDeepaliSoni12
This document provides guidance for completing an assessment for a Business and Administration course. It outlines 7 sections that make up the assessment and includes 15 pages of questions to answer. The questions relate to employment rights and responsibilities, health and safety procedures, communication skills, and other topics relevant to working in a business environment. Learners are instructed to save their work regularly, print a copy for their records, and submit their completed assessment online through their study portal for review by their tutor.
Business and Admin Level 2 Unit 4 assessment answersDeepaliSoni12
This document provides guidance for completing an assessment for a business administration course. It outlines three sections that make up the assessment: 1) why change happens in businesses, 2) supporting change, and 3) responding to change. For each section, it lists the relevant learning objectives and provides questions to answer relating to change in the workplace. The document emphasizes the importance of responding positively to change and provides examples of how to do so, such as gaining new skills from training, supporting colleagues, and seeing changes as opportunities. It directs the student to save their work and submit it online to their tutor for marking upon completion.
The document provides guidance for learners on understanding business administration topics related to mail handling, reception services, and diary management. It includes explanations of key criteria for each learning outcome, such as describing how to deal with junk mail, explain a receptionist's role, and prioritizing diary bookings and changes. The guidance notes also reference additional online resources for further information on topics like health and safety implications of visitors, and problems that can occur when managing diaries. Learners are reminded that the unit must be completed within two weeks.
Business Administration Lv 2 - Unit 05 - Jan 2017mwalsh2015
This document provides guidance for a business administration certificate course. It outlines the learning objectives and assessments for Unit 5, which focuses on effective team working and mentoring colleagues. The unit covers understanding principles of teamwork, giving constructive feedback, resolving conflicts, discussing work progress, and warning colleagues of issues. It also examines the role of a "buddy" in mentoring others, including giving positive and constructive feedback and building rapport. The document provides explanation and examples to help students understand the concepts and meet the assessment criteria for this unit.
The document discusses different types of mail handled within a business, including incoming mail, outgoing mail, internal mail, facsimiles, e-mail, and registered or recorded delivery mail. Incoming mail must be opened according to procedures, with urgent mail handled first and private mail left sealed. Outgoing mail is sent from the building by services like postal mail, fax, or email. Internal mail is communication within a company between branches via memos, emails, or documents.
This document provides an overview of simple documents used in accounts offices, including time cards, payslips, currency memorandums, debit and credit notes, statements of account, and checks. Time cards track employee hours and are used to calculate pay rates which may include regular time, time and a half, double time, and triple time for overtime or weekends/holidays. Payslips show gross pay and deductions to calculate net pay. Currency memorandums and change sheets are used to determine cash requirements for paying employees. Debit and credit notes are used to increase or decrease customer invoices for errors or returns. Statements of account summarize monthly transactions between suppliers and customers. Checks provide written payment instructions from a customer to
The document summarizes the key features and procedures for handling mail in an office mail room. It discusses the types of mail as incoming, outgoing, and internal. It outlines the standard equipment used like date stamps and staplers. It also covers the advantages of electronic communications like email and fax machines over traditional mail, as well as some potential disadvantages. Procedures are provided for processing incoming and outgoing mail, email, and faxes.
This document discusses different types of mail handling within a business. It describes incoming mail as mail received through post, fax or email, and outgoing mail as mail sent out of the building through similar means. It provides details on dealing with urgent vs confidential incoming mail and emails. Registered mail and recorded delivery require signature while fax and email allow instant transmission of text and images worldwide. Internal mail refers to communication within a company between branches.
The document provides details of a student's school-based assessment project on workplace attitudes and relationships. It includes an introduction outlining the research topic, acknowledgements, a table of contents listing the criteria covered, and sections addressing the project title and aims, methodology used, findings and limitations. The student investigated how skills, attitudes and attributes of employees impact workplace relationships at the National Land Agency. They distributed questionnaires, conducted interviews and observed interactions. The findings suggested staff could improve politeness towards customers, even when faced with inappropriate attitudes. The student recommended maintaining discipline and courtesy in all workplace interactions.
Functions of the corporate communication clerkgenevaflanders
The Corporate Communication Clerk is responsible for promoting the company's image and interfacing with media and advertising agencies. Some of the clerk's key responsibilities include producing newsletters and magazines, maintaining the company website, planning family day activities, and coordinating events that demonstrate corporate social responsibility. The clerk aims to generate goodwill and loyalty among customers by encouraging activities that create a positive company image.
So. Yes. I am aware that this is done not up to my current standards but this was for a business subject I did back in high school. I can't believe almost five years have passed now...I can see growth :)
The document provides details of a student's school-based assessment project on office orientation and procurement and inventory management. It includes sections on the aims of the assessment, functions of the department studied, methodology used including questionnaires and interviews, findings from the research, and the impact of office equipment. The key findings were that the business studied operates primarily in an open-plan office layout and employees reported having a generally good relationship with their coworkers. The research showed the importance of the office orientation and procurement department in improving the business's growth, services, and efficiency.
Operations, Despatch and Transport Servicesoateacher
The document outlines the key functions of despatch and transport offices. The despatch office is responsible for packing, labeling, and completing paperwork for goods before sending them to the transport office. It also maintains courier records and collaborates with sales. The transport office then collects documents from despatch, prepares delivery notes, liaises with customers, and schedules vehicle maintenance to ensure timely delivery of goods to their destinations by the most suitable means. Both offices must adhere to statutory requirements for transporting various types of goods.
The document discusses mail handling procedures in organizations. It describes how mail is dealt with depending on the size of the organization and volume of mail. Large organizations typically have a dedicated mailroom equipped with tools like scales, franking machines, photocopiers and sorting areas. Procedures are outlined for receiving, opening, sorting, and distributing both incoming and outgoing mail as well as special delivery options and communicating information internally and externally.
Operations, Despatch and Transport Servicesoateacher
The operations office coordinates several key production functions:
1. It coordinates production activities to ensure machinery, people, and materials are organized efficiently.
2. It protects workers and the environment by providing safe equipment, training, and adhering to relevant laws and regulations.
3. It maintains factory records related to inspection reports, efficiency, and maintenance to monitor quality control.
This document provides an induction for a Principles of Business Administration course. It outlines learning outcomes, paperwork, group rules, and an introduction to business administration roles and meetings. Key points covered include completing enrollment forms, creating group rules, describing types of meetings and administrative support for meetings, and explaining the steps to organize meetings. Learners are instructed to begin working on an assignment for the first unit.
The document outlines the main duties of a marketing clerk which include:
- Assisting in preparing advertising material such as drafting ads and ensuring accuracy.
- Assisting with promotional activities like organizing events and attending trade shows.
- Maintaining and updating mailing lists and customer records.
- Assisting in preparing press releases to announce new products or services.
Duties of the sales clerk in the Sales officegenevaflanders
The duties of a sales clerk include: preparing sales documents such as orders, invoices, and reports; filing sales records for easy retrieval; maintaining customer lists; taking orders from and securing new customers; processing payments; handling clerical duties like phone calls; merchandising products through displays; and maintaining good relationships with customers.
Operations, Despatch and Transport Servicesoateacher
The document discusses various paper documents used in operations, despatch, and transport offices. It begins with an introduction stating that most office documents are prepared using pre-printed forms for ease of completion and reading. It then provides an overview of 13 common documents including delivery schedules, destination sheets, delivery notes, bills of lading, customs forms, insurance certificates, airway bills, manifests, export licenses, import licenses, advice notes, certificates of freight, and freight notes. For each document, it lists the purpose and key information contained.
This document is a student's school-based assessment (SBA) project on how office equipment impacts workers at the National Commercial Bank in Savanna-la-mar, Jamaica. It includes an introduction, acknowledgements, and outlines the criteria and activities completed as part of the research process. Methodology involved distributing questionnaires to employees, conducting interviews with the manager, and observing workers. Regulations discussed include health and safety practices like a panic alarm, and staff rules prohibiting cell phone use. The document provides details of the research process and findings.
Duties of the marketing clerk in the sales officegenevaflanders
The document outlines the main duties of a marketing clerk which include:
- Assisting in preparing advertising material such as drafting ads and ensuring accuracy.
- Assisting with promotional activities like organizing events and attending trade shows.
- Maintaining and updating mailing lists and customer records.
- Assisting in preparing press releases to announce new products or services.
The human resource management office coordinates manpower supply to help the organization achieve its goals through both strategic and administrative functions. Key functions include recruitment, orientation, deployment, performance appraisal, training, staff welfare, disciplinary procedures, maintaining job descriptions, and liaising with other departments. The overall goal is to ensure a happy, motivated workforce by continuously monitoring employee feedback.
This document provides a training manual for a call center training academy. It includes 7 sections that outline the introduction, training programs, basic and advanced customer service training, telesales training, US and UK accent training, call center projects, and annexures. The training programs are held in Karachi and cover modules like customer service, telesales, and English accent training to prepare aspiring call center agents and career shifters for employment in call centers.
This document summarizes a student's research project on the records and information management, sales, and customer service functions of PC Clinic Company. The student conducted interviews and distributed questionnaires to employees in the marketing, sales, and customer service departments. The main findings were that the marketing department's core functions are promotional activities, budgeting, and advertising. The customer service department focuses on addressing customer complaints and ensuring satisfaction. The sales department maintains sales records and monitors stock. Some challenges encountered were employees fearing victimization and some information being withheld due to confidentiality.
The document provides an induction and learning objectives for a session on business communication, organizational structures, and understanding the organizational environment. It includes:
- An overview of the course, tutor contact information, expectations for attendance and participation.
- Learning objectives for the session covering different communication methods, audiences, and importance of grammar; organizational structures in private, public and voluntary sectors; and internal/external influences and models for understanding the environment like SWOT and PESTLE.
- Guidance on the learning objectives with examples of communication methods, audiences, organizational structures, legal structures, influences and analysis models.
7 characterisitics of effective business correspondenceErvin Ramos
This document discusses business correspondence and its importance in the workplace. It defines business correspondence as communication through letters, memos, faxes and emails. Effective business correspondence is clear, concise, correct, coherent, complete, concrete and courteous. It informs, persuades and promotes goodwill internally with coworkers and externally with customers. Correspondence ensures the clear flow of information both vertically up and down the management chain, and horizontally across departments.
The document discusses important customer service skills. It defines a customer and explains why customer service is important for businesses. The main customer service skills that every employee needs are then outlined, including patience, attentiveness, clear communication, product knowledge, using positive language, time management, ability to read customers, having a calming presence, handling surprises, tenacity, closing interactions well, and a willingness to learn.
UF_2 GESTIÓN AUXILIAR DE LA CORRESPONDENCIA Y PAQUETERÍA EN LA EMPRESATAREIXA TRIGO
Segunda unidad formativa del módulo I" Técnicas administrativas básicas de oficina" del curso "Operaciones Auxiliares de Servicios Administrativos y Generales"
The document provides guidance on improving telephone skills. It discusses receiving and making calls effectively by asking the right questions. There are three types of questions: open questions to get more information; closed questions to get specific answers; and factual questions to confirm details. Asking the appropriate type of question can reduce call time, focus on the problem, and convey that the caller's issue is being taken seriously.
This document provides an overview of topics related to human resources and customer service best practices. It discusses recruiting and hiring processes, administering compensation and benefits, ensuring workplace safety, managing employee status changes, training and developing employees, and emphasizing customer retention through a focus on service quality and advocacy. The key aspects of handling customer service tickets are also outlined, including verifying customer information, understanding the problem, developing a solution and plan of action, and closing the ticket by resolving the issue on the first call whenever possible.
The document provides details of a student's school-based assessment project on workplace attitudes and relationships. It includes an introduction outlining the research topic, acknowledgements, a table of contents listing the criteria covered, and sections addressing the project title and aims, methodology used, findings and limitations. The student investigated how skills, attitudes and attributes of employees impact workplace relationships at the National Land Agency. They distributed questionnaires, conducted interviews and observed interactions. The findings suggested staff could improve politeness towards customers, even when faced with inappropriate attitudes. The student recommended maintaining discipline and courtesy in all workplace interactions.
Functions of the corporate communication clerkgenevaflanders
The Corporate Communication Clerk is responsible for promoting the company's image and interfacing with media and advertising agencies. Some of the clerk's key responsibilities include producing newsletters and magazines, maintaining the company website, planning family day activities, and coordinating events that demonstrate corporate social responsibility. The clerk aims to generate goodwill and loyalty among customers by encouraging activities that create a positive company image.
So. Yes. I am aware that this is done not up to my current standards but this was for a business subject I did back in high school. I can't believe almost five years have passed now...I can see growth :)
The document provides details of a student's school-based assessment project on office orientation and procurement and inventory management. It includes sections on the aims of the assessment, functions of the department studied, methodology used including questionnaires and interviews, findings from the research, and the impact of office equipment. The key findings were that the business studied operates primarily in an open-plan office layout and employees reported having a generally good relationship with their coworkers. The research showed the importance of the office orientation and procurement department in improving the business's growth, services, and efficiency.
Operations, Despatch and Transport Servicesoateacher
The document outlines the key functions of despatch and transport offices. The despatch office is responsible for packing, labeling, and completing paperwork for goods before sending them to the transport office. It also maintains courier records and collaborates with sales. The transport office then collects documents from despatch, prepares delivery notes, liaises with customers, and schedules vehicle maintenance to ensure timely delivery of goods to their destinations by the most suitable means. Both offices must adhere to statutory requirements for transporting various types of goods.
The document discusses mail handling procedures in organizations. It describes how mail is dealt with depending on the size of the organization and volume of mail. Large organizations typically have a dedicated mailroom equipped with tools like scales, franking machines, photocopiers and sorting areas. Procedures are outlined for receiving, opening, sorting, and distributing both incoming and outgoing mail as well as special delivery options and communicating information internally and externally.
Operations, Despatch and Transport Servicesoateacher
The operations office coordinates several key production functions:
1. It coordinates production activities to ensure machinery, people, and materials are organized efficiently.
2. It protects workers and the environment by providing safe equipment, training, and adhering to relevant laws and regulations.
3. It maintains factory records related to inspection reports, efficiency, and maintenance to monitor quality control.
This document provides an induction for a Principles of Business Administration course. It outlines learning outcomes, paperwork, group rules, and an introduction to business administration roles and meetings. Key points covered include completing enrollment forms, creating group rules, describing types of meetings and administrative support for meetings, and explaining the steps to organize meetings. Learners are instructed to begin working on an assignment for the first unit.
The document outlines the main duties of a marketing clerk which include:
- Assisting in preparing advertising material such as drafting ads and ensuring accuracy.
- Assisting with promotional activities like organizing events and attending trade shows.
- Maintaining and updating mailing lists and customer records.
- Assisting in preparing press releases to announce new products or services.
Duties of the sales clerk in the Sales officegenevaflanders
The duties of a sales clerk include: preparing sales documents such as orders, invoices, and reports; filing sales records for easy retrieval; maintaining customer lists; taking orders from and securing new customers; processing payments; handling clerical duties like phone calls; merchandising products through displays; and maintaining good relationships with customers.
Operations, Despatch and Transport Servicesoateacher
The document discusses various paper documents used in operations, despatch, and transport offices. It begins with an introduction stating that most office documents are prepared using pre-printed forms for ease of completion and reading. It then provides an overview of 13 common documents including delivery schedules, destination sheets, delivery notes, bills of lading, customs forms, insurance certificates, airway bills, manifests, export licenses, import licenses, advice notes, certificates of freight, and freight notes. For each document, it lists the purpose and key information contained.
This document is a student's school-based assessment (SBA) project on how office equipment impacts workers at the National Commercial Bank in Savanna-la-mar, Jamaica. It includes an introduction, acknowledgements, and outlines the criteria and activities completed as part of the research process. Methodology involved distributing questionnaires to employees, conducting interviews with the manager, and observing workers. Regulations discussed include health and safety practices like a panic alarm, and staff rules prohibiting cell phone use. The document provides details of the research process and findings.
Duties of the marketing clerk in the sales officegenevaflanders
The document outlines the main duties of a marketing clerk which include:
- Assisting in preparing advertising material such as drafting ads and ensuring accuracy.
- Assisting with promotional activities like organizing events and attending trade shows.
- Maintaining and updating mailing lists and customer records.
- Assisting in preparing press releases to announce new products or services.
The human resource management office coordinates manpower supply to help the organization achieve its goals through both strategic and administrative functions. Key functions include recruitment, orientation, deployment, performance appraisal, training, staff welfare, disciplinary procedures, maintaining job descriptions, and liaising with other departments. The overall goal is to ensure a happy, motivated workforce by continuously monitoring employee feedback.
This document provides a training manual for a call center training academy. It includes 7 sections that outline the introduction, training programs, basic and advanced customer service training, telesales training, US and UK accent training, call center projects, and annexures. The training programs are held in Karachi and cover modules like customer service, telesales, and English accent training to prepare aspiring call center agents and career shifters for employment in call centers.
This document summarizes a student's research project on the records and information management, sales, and customer service functions of PC Clinic Company. The student conducted interviews and distributed questionnaires to employees in the marketing, sales, and customer service departments. The main findings were that the marketing department's core functions are promotional activities, budgeting, and advertising. The customer service department focuses on addressing customer complaints and ensuring satisfaction. The sales department maintains sales records and monitors stock. Some challenges encountered were employees fearing victimization and some information being withheld due to confidentiality.
The document provides an induction and learning objectives for a session on business communication, organizational structures, and understanding the organizational environment. It includes:
- An overview of the course, tutor contact information, expectations for attendance and participation.
- Learning objectives for the session covering different communication methods, audiences, and importance of grammar; organizational structures in private, public and voluntary sectors; and internal/external influences and models for understanding the environment like SWOT and PESTLE.
- Guidance on the learning objectives with examples of communication methods, audiences, organizational structures, legal structures, influences and analysis models.
7 characterisitics of effective business correspondenceErvin Ramos
This document discusses business correspondence and its importance in the workplace. It defines business correspondence as communication through letters, memos, faxes and emails. Effective business correspondence is clear, concise, correct, coherent, complete, concrete and courteous. It informs, persuades and promotes goodwill internally with coworkers and externally with customers. Correspondence ensures the clear flow of information both vertically up and down the management chain, and horizontally across departments.
The document discusses important customer service skills. It defines a customer and explains why customer service is important for businesses. The main customer service skills that every employee needs are then outlined, including patience, attentiveness, clear communication, product knowledge, using positive language, time management, ability to read customers, having a calming presence, handling surprises, tenacity, closing interactions well, and a willingness to learn.
UF_2 GESTIÓN AUXILIAR DE LA CORRESPONDENCIA Y PAQUETERÍA EN LA EMPRESATAREIXA TRIGO
Segunda unidad formativa del módulo I" Técnicas administrativas básicas de oficina" del curso "Operaciones Auxiliares de Servicios Administrativos y Generales"
The document provides guidance on improving telephone skills. It discusses receiving and making calls effectively by asking the right questions. There are three types of questions: open questions to get more information; closed questions to get specific answers; and factual questions to confirm details. Asking the appropriate type of question can reduce call time, focus on the problem, and convey that the caller's issue is being taken seriously.
This document provides an overview of topics related to human resources and customer service best practices. It discusses recruiting and hiring processes, administering compensation and benefits, ensuring workplace safety, managing employee status changes, training and developing employees, and emphasizing customer retention through a focus on service quality and advocacy. The key aspects of handling customer service tickets are also outlined, including verifying customer information, understanding the problem, developing a solution and plan of action, and closing the ticket by resolving the issue on the first call whenever possible.
Hany Mohamed Abd El Monem is seeking a job utilizing his background and experience in a reputable company. He has over 10 years of experience in IT technical support and customer service roles. His most recent role is as IT Manager at Masa For External Trading since August 2014. He has strong computer, English language, and customer service skills.
Jagvir Gill is seeking an IT role where he can utilize his skills in customer service, administration, problem solving, and business development. He has over 5 years of experience in roles such as desktop support engineer, service desk analyst, and systems administrator. He is proficient in Microsoft Office, networking and operating systems, and has experience supporting various software applications. In his spare time, he engages in volunteer work, fitness activities, and self-study to expand his technical knowledge.
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This document discusses telephone interviews, including what they are used for and tips for succeeding in them. Telephone interviews are used as an initial screening process to efficiently filter a large number of applicants. They assess whether candidates have the required skills and qualifications for a role based on the job description. The document provides 10 tips for passing telephone interviews, such as preparing thoroughly, having relevant documents handy, communicating clearly, listening actively, and showing enthusiasm. Understanding the job requirements and practicing examples of one's relevant experience are emphasized as crucial for demonstrating fit for the position.
Mery L. Chahu is seeking a position where she can utilize her office and customer service experience. She has over 15 years of experience in roles such as customer service representative, accounts payable clerk, and office clerk. Her skills include Microsoft Office, accounts payable, data entry, and excellent communication and customer service abilities. She is looking for a team-oriented role where she can help achieve corporate goals through hard work and a commitment to serving customers.
BHEBS P. SABLAON has over 10 years of experience in service delivery and customer support roles in the insurance and healthcare industries. He is currently an Assistant Manager at EXL Service Philippines, Inc., where he leads a team, implements process improvements, and ensures quality and productivity standards are met. Previously, he has held roles as a Subject Matter Expert and Customer Experience Specialist. BHEBS P. SABLAON has a Bachelor's degree in Electronics and Communications Engineering and has attended various trainings in areas such as communication, coaching, and Lean principles.
Khethiwe Khumalo has over 20 years of experience in customer service roles in the healthcare and lottery industries. She currently works as a walk-in center consultant for Liberty Health, where she assists customers with claims, memberships, contributions, benefits, authorizations, and information access. Her CV details her education and qualifications, previous roles at Liberty Health and Uthingo Management, responsibilities in each role, achievements, and additional skills and courses.
The document discusses conducting a market research survey to determine how many people and how much they would be willing to pay for a telephone answering service operating between 8am-6pm Monday through Saturday; the survey found that most private organizations and individuals needing emergency assistance would utilize and pay for such a service, though government establishments and many self-employed individuals likely would not.
10 Things Federal Customers Want from an IT Support ExperienceBMDS3416
In today’s competitive market, customer satisfaction is key. What factors make the IT support experience better for Federal customers? Consider these 10 things.
As one of the top 3-5 global experts on this topic, find out why Xerox, IBM, Royal Bank of Scotland Group, Irish Life, Ralston Purina and a host of other well known organisations around the globe have chosen to us this 'best practise' approach to complaints and enquiry management
The document discusses the Additional Services tool on JustAnswer that allows professionals to offer additional paid services to customers, such as phone calls, video chats, or remote assistance. It provides guidance on how to use the tool, including highlighting the complexity of problems to customers, explaining the offer, and making the offer both informally and then formally through the tool. Tips are provided around pricing offers, ensuring trust and safety, and tools that can be used for off-site work.
The document provides information about recording client support requests at the appropriate level according to organizational standards. It outlines two main learning outcomes: [1] logging client support requests and requirements, and [2] prioritizing support requests with appropriate personnel. Several key terms are defined, such as client, log, escalate, priority, and service level agreement. The responsibilities of level-one and level-two technicians in handling client requests are also described.
Building an efficient law practice means digging deep and figuring out what works and what doesn’t. Stacey Burke has audited law firms of varying practice areas across the country. In this webinar she will give her top tips for running an efficient law practice by using appropriate technology and other best practices.
The document describes the role of a customer service executive. Key responsibilities include answering customer calls to provide information, take orders, and handle complaints; keeping records of customer interactions; and following up to ensure customer requests are addressed. Effective customer service executives have strong communication, listening, and problem-solving skills to resolve customer issues. Assessments of applicants evaluate skills like English proficiency, cognitive abilities, and personality traits that correlate to successful performance in the customer service role.
This document is an internship report submitted by Leemar H. Windo to fulfill the requirements for a Bachelor of Science in Information Technology degree. It provides information about Windo's internship at SITEL, an international business process outsourcing company. The report summarizes Windo's duties as a customer service representative assisting customers with orders and issues. It also outlines technical and soft skills learned, such as communication, problem solving, and computer skills. Recommendations are made to provide interns with networking opportunities. Advice is given to future interns to research the company beforehand to ease their transition.
This document provides tips for effective business communication. It discusses asking the right questions to understand client needs, communicating professionally, scheduling and preparing thoroughly for meetings, listening well during conversations, following up in writing, asking for feedback, addressing problems, trying different communication formats, communicating confidently, preparing an elevator pitch, being responsive, writing well, and more. The overall tips are for understanding clients, preparing for interactions, engaging in two-way communication, following up, addressing issues, and marketing a business effectively through various communication channels and skills.
Atef Nabil Attia Kasem is seeking a position in a well-structured multinational organization that can utilize his skills and experience. He has over 10 years of experience in customer service and sales roles for telecommunications companies in Egypt and the UAE. Currently he is a Team Leader at Emirates Integrated Telecommunication Company, where he manages customer accounts and meets sales targets.
Similar to Business and Admin Level 2 Unit 2 assessment answers (20)
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
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Buy Verified Payoneer Account: Quick and Secure Way to Receive Payments
Buy Verified Payoneer Account With 100% secure documents, [ USA, UK, CA ]. Are you looking for a reliable and safe way to receive payments online? Then you need buy verified Payoneer account ! Payoneer is a global payment platform that allows businesses and individuals to send and receive money in over 200 countries.
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Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
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Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.