This document is a student's school-based assessment (SBA) project on how office equipment impacts workers at the National Commercial Bank in Savanna-la-mar, Jamaica. It includes an introduction, acknowledgements, and outlines the criteria and activities completed as part of the research process. Methodology involved distributing questionnaires to employees, conducting interviews with the manager, and observing workers. Regulations discussed include health and safety practices like a panic alarm, and staff rules prohibiting cell phone use. The document provides details of the research process and findings.

1. Candidate Name: AntoniaCoach
Candidate #
Centre #: 100037
Tertiary:Frome Technical HighSchool
Teacher:Miss Lewis
Year: 2014-2015
Topic:office Orientation
Title:Howdoesoffice equipmentimpactthe workersof the finance departmentof the National
Commercial BankinSavanna-la-mar?

2. Pages
Chapter
Introduction
Acknowledgement
CRITERIA 1-PREPARATION
Topic
Title
Aims
Functionsof the Department
Correspondence
CRITERIA2-GATHENGDATA
Methodology
InterviewQuestions
Schedule of Activity
RegulationsandPolicesinthe workplace
CRITERIA3-PRESENTATION
WrittenReport
EquipmentUsed
Bibliography

4. It ismy great desire tothankthose whomade itpossible forthe completionof thisassignment.Firstand
foremostletme thankthe workersof the National Commercial Bankfortheirmassive supportand
cooperation,alsoforfindingtime toanswerthe questionnaire given.
Membersof my familyhave beenaconstantsupportof encouragementandsupport. Iwould like to
thankmy dear friend,Gavarese Brown,whohasfoundprecioustimetogive herassistance.Iwouldalso
like tothankmy Office Administrationteacher,MrsLewis,forgivingabasisoutline inwhatistobe
done.Finally,Igive thankstoGodfor givingme strengthandcourage to presson, keepingme through
the late nightsand findingthatdeterminationwithinme throughthisexercise.

6. Office Orientation

7. How doesoffice equipmentimpactthe workersof the AccountingDepartmentof the National
Commercial Bank (NCB) inSavanna-la-mar?

8. At the endof thisresearchIhope to findout:
1. How well doesthe National CommercialBankusesoffice equipmenttoassistthe workersin
carryingout theirduties.
2. How office equipmentaffectthe productivityandaccuracyof the workersatthe National
Commercial Bank.

10. White Hall District
Negril P.O.
Westmoreland
September12,2014
The General Manager
National Commercial Bank
8 Great GeorgesStreet
Savanna-la-mar
Dear Sirs:
My name isAntoniaCoach,a studentof the Frome Technical HighSchool where Iam currentlyingrade
elevenpreparingforthe 2015 CSEC examination.Iamwritingregardingmy‘School Base Assessment’
(SBA) InOffice Administrationforthe year2015.

11. As a part of the requirementforthe examination,Imustcomplete aresearch.The topicof myresearch
isHow doesOffice Equipmentimpactthe workersof the AccountingDepartmentof the National
Commercial Bank(NCB) Savanna-la-mar.
I am requestinganinterview atyourorganizationtolearnmore aboutthe impactof Office Equipment
on the workers.Iwouldalsolike tohand out questionnairestomembersof yourstaff andto observe
the workersonthe jobfor myOffice OrientationSchool Base Assessment.
I am lookingforwardtoyourearlyand favourable reply.
Thank you.
Sincerely
AntoniaCoach

12. In completingthisresearchinformationwasgatheredbysendingoutapplicationletterstothe
organization requestinganinterviewinordertointeractwiththe membersof staff byquestioningthem.
The followingmethodswere used:
Questionnaires-Thismethodwasusedbecause the questionsaskedwere answeredbythe personina
friendlyandaccurate way.This was the bestwayto receive enoughinformationIneeded.Twenty
questionnaireswerepreparedforthe employees.
Interviews- Thismethodwaschosenbecauseitallowsthe personwhoisbeinginterviewedtoanswer
the questionsinacomplete andunderstandingwaydue topersonal contact whichtookplace in the
CustomerService office.The managerwasthe personbeinginterviewedatthe moment.Five questions
were askedof himinorder to gainvaluable informationforthisresearch.

13. Observation –I chose this methodbecause itshowshow the organizationperforms.Italsoallow the
researchertoobserve the actionsof the staff on a dailybasis.
1. How can computertechnologyenhance the qualityof workinthe office?
2. What are the rolesand responsibilitiesof the office clerk?
3. What are some of the legislationthatgovernthe workplace?
4. What are some of the strategiesimplementedtogetworkdone on a dailybasis?
5. How doesoffice equipmentenhancethe company’sefficiencyandproductivity?

14. Date 2014 Activities Comments
September9 Selectionof topic. Topicwas submittedtothe
teacher’sapproval.
September10 Correspondence wasdraftedfor
teacher’sapproval.
Correspondence wasreturned
withcorrections.
September16 Correctionswere made and
correspondence wastyped.
Teachercheckedthe letterto
see if itwas correctedand
properlyformatted.
September17 Deliveredthe lettertothe
businessandanappointment
made to see manager.
Letterwas received bythe
receptionist.The managerwas
understandingandhelpful.
September19 Questionnaireswereprintedan
issuedtoemployeeswith
permissionfromthe managerto
be completedandhandedin.
Employeesreceived
questionnairescardiallyand
completedthem.
September22 Collectedall the questionnaires Collectedquestionnaireswhich

15. that were issuedtoemployees. were completedadhadthe
relevantinformation.
September23 Visitedthe organizationto
observe the differentactivities.
Receivedandobserved
importantinformationusedby
office workers.
September24 Visitedbusinessandwasbeing
investigatedtogive sincere
gratitude.
He meetingwentwell andwas
keptina cleanenvironment.
September27 Prepareda draftof SBA. Typingwentwell andall was
completed.
September30 Submittedfirstdraftof SBA to
teacher.
The teachercheckedthe draft
for correction.
Regulations
Health & Safety Practices
A panicalarm buttonwasbeendisplayedinall departmentswhichinstructedthe use of itin case of
emergency.
Staff Rules

16. One of the majorrule that i wasbeingcompel withbythe researcherwasthe use of cellularphones.
The use of cell phone wasprohibitedwithinthe organization.