Optima – HotelGeniusAtWork™ represents a breakthrough in the hotel management concept. The flexibility of Optima solutions make them correspond directly with the core of the organization needs and distinctive procedures. Optima offers superior and unique solutions to the hotels working in the dynamic global tourism environment allowing them to quickly react to any change in the market. One of the highlights of Optima is a real direct integration with GDS/IDS including SynXis, Expedia, Bookings, Agoda and other channels.
Optima is built on the latest development tools and is designed to fully support both individual hotels and hotel chains. Optima products are built for simplicity and ease of use combined with advanced reporting and instant retrieval of statistics and forecast information for quick decision making in the vast changes of the hospitality market. All Optima products are fully integrated using one, single image, open database offering hoteliers the benefits of deep and detailed functionality, together with Windows based user friendly interface that is well above any of the hospitality industry standards.
see www.silverbyte.com
This document summarizes a cloud-based property management system called InnkeyPMS. It offers solutions for hotels, resorts, lodges and hotel apartments. Key features include hosting applications and data on secure servers so no complex hardware is required, users can access the system from any web browser, and the company handles maintenance and upgrades. The system provides operational functionality across reservations, front desk, point of sale, housekeeping, inventory and more. It aims to help businesses improve productivity, cost control and profits.
Presentation on a rather difficult to understand topic initially, that is, cash control and credit control system, as applied in large and busy hotels.
Includes, skipper and paid-in-advance guests.
Using artificial intelligence in travel, tourism and hospitality industryAtalbihari Baddar
Artificial Intelligence (AI) is a buzzword for recent years and it has impacted many business sectors including banking, agriculture, manufacturing and retail, many sectors have benefited by Artificial Intelligence.
AI, Machine Learning and Data Science are already defining the way we travel now and how we will travel in the future.
All depends on us to understand the power of this genie and use it in more innovative ways to give optimum customer experience, efficient service delivery and increased profits and revenues!
A PowerPoint presentation for the students of second semester in Hospitality Management colleges.
The presentation contains lot of images and graphics for ease of understanding; and text has been minimised so as to reduce the sleeping effect, which prolonged reading has on the current generation of learners.
This document is Sunita Patel's project report on Real Time Gross Settlement (RTGS) systems submitted to LN College of Management & Technology in 2007. It includes a declaration by Sunita that the project was completed independently, a certificate from her project guide Prof. Ranjith Krishnan, and acknowledgements. The report then covers various aspects of RTGS systems including membership types, transaction types, communication between participant interfaces and central systems, sending and acknowledging messages, settlement of transactions, and intraday liquidity facilities.
Credit card payment process powerpoint presentation templatesSlideTeam.net
The document describes the credit card payment process between a customer, merchant, merchant's bank, and credit card issuing bank. It involves the following steps:
1. The customer makes a purchase from the merchant using a credit card.
2. The merchant submits the payment to their bank for processing.
3. The merchant's bank sends the payment information to the credit card network.
4. The credit card network sends the payment information to the customer's issuing bank.
5. The issuing bank approves the payment and deposits funds into the merchant's bank account.
6. The issuing bank bills the customer on their monthly statement.
This document summarizes a cloud-based property management system called InnkeyPMS. It offers solutions for hotels, resorts, lodges and hotel apartments. Key features include hosting applications and data on secure servers so no complex hardware is required, users can access the system from any web browser, and the company handles maintenance and upgrades. The system provides operational functionality across reservations, front desk, point of sale, housekeeping, inventory and more. It aims to help businesses improve productivity, cost control and profits.
Presentation on a rather difficult to understand topic initially, that is, cash control and credit control system, as applied in large and busy hotels.
Includes, skipper and paid-in-advance guests.
Using artificial intelligence in travel, tourism and hospitality industryAtalbihari Baddar
Artificial Intelligence (AI) is a buzzword for recent years and it has impacted many business sectors including banking, agriculture, manufacturing and retail, many sectors have benefited by Artificial Intelligence.
AI, Machine Learning and Data Science are already defining the way we travel now and how we will travel in the future.
All depends on us to understand the power of this genie and use it in more innovative ways to give optimum customer experience, efficient service delivery and increased profits and revenues!
A PowerPoint presentation for the students of second semester in Hospitality Management colleges.
The presentation contains lot of images and graphics for ease of understanding; and text has been minimised so as to reduce the sleeping effect, which prolonged reading has on the current generation of learners.
This document is Sunita Patel's project report on Real Time Gross Settlement (RTGS) systems submitted to LN College of Management & Technology in 2007. It includes a declaration by Sunita that the project was completed independently, a certificate from her project guide Prof. Ranjith Krishnan, and acknowledgements. The report then covers various aspects of RTGS systems including membership types, transaction types, communication between participant interfaces and central systems, sending and acknowledging messages, settlement of transactions, and intraday liquidity facilities.
Credit card payment process powerpoint presentation templatesSlideTeam.net
The document describes the credit card payment process between a customer, merchant, merchant's bank, and credit card issuing bank. It involves the following steps:
1. The customer makes a purchase from the merchant using a credit card.
2. The merchant submits the payment to their bank for processing.
3. The merchant's bank sends the payment information to the credit card network.
4. The credit card network sends the payment information to the customer's issuing bank.
5. The issuing bank approves the payment and deposits funds into the merchant's bank account.
6. The issuing bank bills the customer on their monthly statement.
The document provides guidance on training front office staff for a new hotel opening. It includes sample training schedules, lesson plans, and guidance on various front office procedures and standards. The document emphasizes the importance of hospitality, making guests feel important, and addressing any guest complaints with understanding and concern. It provides tips for front office interactions, check-in and check-out procedures, and how to handle different situations like guest complaints. The training materials are meant to be customized for each new hotel opening to ensure front office associates are prepared to deliver excellent guest service.
Hotel industries audit_check_list_room_revenueGajanan Shirke
This document provides guidance on auditing room and hotel revenue. It outlines steps to check that all occupied rooms are properly charged, rates are correct, payments are properly processed, and special cases like complimentary rooms are properly documented. It also provides guidance on auditing food and beverage revenue, banquet contracts and billing, and master data maintenance. The overall goal is to ensure all revenue is captured accurately and that any waivers or discounts are properly approved.
Everything you need to know about mobile, internet, social media, and e-commerce use in Malaysia in 2018. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit http://datareportal.com
Factors Affecting Hotel Room Tariff
Establishing The End of the Day
Fixed check-in/chek-out bais-24hrs,night bais
Room rate Designations
MEal plans
Room Tariff card,broucher and its importance
Room tariff fixation-cost based ,Rule of thumb vs Hubbart formula and competiton based ,market based and demand based
Content Marketing Strategies for Travel IndustryPoonam Mathur
Content Marketing on digital platforms ca help any travel business to reach skies. Content marketing can be used on all social media platforms and reach greater audience.
Chapter 03 Managing Front Office Operations HOT 333Syed Qasim Anwar
The document provides an overview of front office operations in the hotel industry, including the guest cycle, front office systems, documents, the front desk, and telecommunications. It discusses the key stages of the guest cycle - pre-arrival, arrival, occupancy, and departure. It then covers front office systems and technology that support the guest cycle and front office functions, including property management systems, reservations software, room management software, and interfaces with back office systems. Finally, it outlines the roles and equipment used at the front desk and for hotel telecommunications.
The document summarizes the impact of the Indian budget proposals for 2011 on the hotel industry. It notes that while foreign tourism decreased in 2010, growth increased due to major events. The budget allows 100% FDI in hotels and aims to boost infrastructure. However, increasing service taxes on air travel and luxury hotel rooms by 5-25% will likely force hotels to pass the burden on to consumers. While the Taj Hotel chain saw a 10.8% revenue increase, profit declined by 4.6% due to higher costs; a new hotel opening helped increase profits by 29%. Overall, the budget had some negative effects but industry growth is expected if infrastructure targets are met.
Hotel's Revenue Management Process #6 Session by Dino LeonandriDINOLEONANDRI
The document provides information about an upcoming revenue meeting at a hotel. It outlines who should attend, including the director of revenue management, general manager, and other executives. It discusses objectives of reviewing historical performance, future forecasts and strategies, competition, group bookings, and high demand periods. The document also lists 5 reports that should be generated by revenue management, including reservations, price analysis, competition, channels, and market segments. Lastly, it provides tips on keeping the revenue management team on track through onboarding, business practices, strategic planning, and revenue support.
The document discusses the importance and process of night audits in hotels. It begins by defining a night audit as a daily financial review conducted at night to reconcile accounts and identify errors. This allows issues to be addressed before significant transactions accumulate. Hotels process a huge volume of daily transactions, so nightly audits are needed to catch mistakes and ensure financial integrity. The document then outlines the specific procedures performed during a night audit, such as posting room rates, reconciling food and beverage charges, and generating key performance reports. Maintaining accounting integrity is critical for night auditors.
Chapter 12 Managing Front Office Operations HOT 333Syed Qasim Anwar
The document provides information on various front office management functions including planning and evaluating operations, establishing room rates, forecasting room availability, budgeting, and planning for disasters. It discusses key front office concepts such as the daily operations report, occupancy ratios, revenue analysis, budget reports, and operating ratios that are used to evaluate front office performance. Planning for potential disasters like power failures, severe weather, fires, and criminal activities is also highlighted as an important front office management responsibility.
Check Out & Settlement in Front Office
Stages of Settlement of accounts
Types of Accounting Systems
Check Out Concerns
Check Out Process
Mode of Payment
Self Check Out
Express Check Out
Digital 2022 Cameroon (February 2022) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Cameroon in 2022. Includes the latest reported numbers for internet users, social media users, and mobile connections in Cameroon, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Front Office Accounting
Basics of Front Office Accounting
Types of Accounts
Types of Folios
Types of Postings
Types of Vouchers
Accounting Terminologies
Accounting System
Credit Monitoring
Floor Limit
Credit Limit
House Limit
Front Office Accounting Cycle
Stages of Settlement
Internal Audit
Handling Cash Float
Types of Transactions
Chapter 04 Managing Front Office Operations HOT 333Syed Qasim Anwar
The document discusses various aspects of hotel reservations including:
- Types of reservations like guaranteed reservations using prepayment, payment cards, advance deposits, vouchers, corporate rates, and non-guaranteed reservations.
- The roles and activities of the reservations, sales, and revenue management departments including creating reservation records, reports, managing room availability, and group reservations.
- Distribution channels for reservations like property, central reservations systems, internet, and global distribution systems.
- Considerations for reservations like legal implications, promotional packages, potential problems, and the increasing role of e-commerce.
This document discusses the hotel registration process. It outlines the 7 steps of registration which include preregistration activities, creating a registration record, assigning a guestroom and rate, establishing payment method, verifying identity, issuing keys, and addressing requests. It describes functions of registration records and cards and factors affecting room assignments. Procedures for establishing various payment methods like cash, checks, cards, direct billing and promotions are also outlined.
A Complete Model of the Payment Service BusinessFrank Steeneken
The document provides a comprehensive framework for modeling the core processes and subsystems of a payment service business. It defines the key entities as merchants, consumers, issuers, and the payment service business itself. It then outlines the core processes that add value by connecting merchants and issuers, such as portfolio definition, package construction, transaction authorization, and clearing. These core processes intersect with subsystems like the payment gateway provider, payment collector, and payment acquirer to define the business functions performed throughout the payment lifecycle.
Regulatory compliance is a very challenging task for bankers. Digital banking adds to the complexity . Banks need to go beyond regulatory compliance to be safe and successful in digital banking , as regulation is always a caching up game. Police cannot outsmart thief.
White-label Neobank. Turnkey solution for Enterprises, Banks, and Startups.
Launch your own comprehensive Neobank under your brand in a short timeframe by utilizing our network, licenses, permissions, certifications, and software.
Learn more - https://optherium.com/digital-banking/
Trawex provides Hotel Property Management System, its a software solution designed specifically for the Hotel Industry. It assists both independent and hotel groups in effectively managing their operations. Hotel property management systems (PMSs) enable you to manage all of your inventories, guest billing, reservation system, check-ins, housekeeping, and bookings in a digital world.
For more details, Pls visit our website:
https://www.trawex.com/hotel-property-management-system.php
Computer systems are increasingly important for front office operations in the hotel industry. A Property Management System (PMS) is key, as it supports reservations, guest accounting, room management, and other front and back office functions. PMS connects to other systems like Central Reservation Systems (CRS) and Global Distribution Systems (GDS) to manage reservations from different channels. Selecting a robust PMS requires analyzing hotel needs and choosing software with modules that integrate various departments and allow for growth.
The document provides guidance on training front office staff for a new hotel opening. It includes sample training schedules, lesson plans, and guidance on various front office procedures and standards. The document emphasizes the importance of hospitality, making guests feel important, and addressing any guest complaints with understanding and concern. It provides tips for front office interactions, check-in and check-out procedures, and how to handle different situations like guest complaints. The training materials are meant to be customized for each new hotel opening to ensure front office associates are prepared to deliver excellent guest service.
Hotel industries audit_check_list_room_revenueGajanan Shirke
This document provides guidance on auditing room and hotel revenue. It outlines steps to check that all occupied rooms are properly charged, rates are correct, payments are properly processed, and special cases like complimentary rooms are properly documented. It also provides guidance on auditing food and beverage revenue, banquet contracts and billing, and master data maintenance. The overall goal is to ensure all revenue is captured accurately and that any waivers or discounts are properly approved.
Everything you need to know about mobile, internet, social media, and e-commerce use in Malaysia in 2018. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit http://datareportal.com
Factors Affecting Hotel Room Tariff
Establishing The End of the Day
Fixed check-in/chek-out bais-24hrs,night bais
Room rate Designations
MEal plans
Room Tariff card,broucher and its importance
Room tariff fixation-cost based ,Rule of thumb vs Hubbart formula and competiton based ,market based and demand based
Content Marketing Strategies for Travel IndustryPoonam Mathur
Content Marketing on digital platforms ca help any travel business to reach skies. Content marketing can be used on all social media platforms and reach greater audience.
Chapter 03 Managing Front Office Operations HOT 333Syed Qasim Anwar
The document provides an overview of front office operations in the hotel industry, including the guest cycle, front office systems, documents, the front desk, and telecommunications. It discusses the key stages of the guest cycle - pre-arrival, arrival, occupancy, and departure. It then covers front office systems and technology that support the guest cycle and front office functions, including property management systems, reservations software, room management software, and interfaces with back office systems. Finally, it outlines the roles and equipment used at the front desk and for hotel telecommunications.
The document summarizes the impact of the Indian budget proposals for 2011 on the hotel industry. It notes that while foreign tourism decreased in 2010, growth increased due to major events. The budget allows 100% FDI in hotels and aims to boost infrastructure. However, increasing service taxes on air travel and luxury hotel rooms by 5-25% will likely force hotels to pass the burden on to consumers. While the Taj Hotel chain saw a 10.8% revenue increase, profit declined by 4.6% due to higher costs; a new hotel opening helped increase profits by 29%. Overall, the budget had some negative effects but industry growth is expected if infrastructure targets are met.
Hotel's Revenue Management Process #6 Session by Dino LeonandriDINOLEONANDRI
The document provides information about an upcoming revenue meeting at a hotel. It outlines who should attend, including the director of revenue management, general manager, and other executives. It discusses objectives of reviewing historical performance, future forecasts and strategies, competition, group bookings, and high demand periods. The document also lists 5 reports that should be generated by revenue management, including reservations, price analysis, competition, channels, and market segments. Lastly, it provides tips on keeping the revenue management team on track through onboarding, business practices, strategic planning, and revenue support.
The document discusses the importance and process of night audits in hotels. It begins by defining a night audit as a daily financial review conducted at night to reconcile accounts and identify errors. This allows issues to be addressed before significant transactions accumulate. Hotels process a huge volume of daily transactions, so nightly audits are needed to catch mistakes and ensure financial integrity. The document then outlines the specific procedures performed during a night audit, such as posting room rates, reconciling food and beverage charges, and generating key performance reports. Maintaining accounting integrity is critical for night auditors.
Chapter 12 Managing Front Office Operations HOT 333Syed Qasim Anwar
The document provides information on various front office management functions including planning and evaluating operations, establishing room rates, forecasting room availability, budgeting, and planning for disasters. It discusses key front office concepts such as the daily operations report, occupancy ratios, revenue analysis, budget reports, and operating ratios that are used to evaluate front office performance. Planning for potential disasters like power failures, severe weather, fires, and criminal activities is also highlighted as an important front office management responsibility.
Check Out & Settlement in Front Office
Stages of Settlement of accounts
Types of Accounting Systems
Check Out Concerns
Check Out Process
Mode of Payment
Self Check Out
Express Check Out
Digital 2022 Cameroon (February 2022) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Cameroon in 2022. Includes the latest reported numbers for internet users, social media users, and mobile connections in Cameroon, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Front Office Accounting
Basics of Front Office Accounting
Types of Accounts
Types of Folios
Types of Postings
Types of Vouchers
Accounting Terminologies
Accounting System
Credit Monitoring
Floor Limit
Credit Limit
House Limit
Front Office Accounting Cycle
Stages of Settlement
Internal Audit
Handling Cash Float
Types of Transactions
Chapter 04 Managing Front Office Operations HOT 333Syed Qasim Anwar
The document discusses various aspects of hotel reservations including:
- Types of reservations like guaranteed reservations using prepayment, payment cards, advance deposits, vouchers, corporate rates, and non-guaranteed reservations.
- The roles and activities of the reservations, sales, and revenue management departments including creating reservation records, reports, managing room availability, and group reservations.
- Distribution channels for reservations like property, central reservations systems, internet, and global distribution systems.
- Considerations for reservations like legal implications, promotional packages, potential problems, and the increasing role of e-commerce.
This document discusses the hotel registration process. It outlines the 7 steps of registration which include preregistration activities, creating a registration record, assigning a guestroom and rate, establishing payment method, verifying identity, issuing keys, and addressing requests. It describes functions of registration records and cards and factors affecting room assignments. Procedures for establishing various payment methods like cash, checks, cards, direct billing and promotions are also outlined.
A Complete Model of the Payment Service BusinessFrank Steeneken
The document provides a comprehensive framework for modeling the core processes and subsystems of a payment service business. It defines the key entities as merchants, consumers, issuers, and the payment service business itself. It then outlines the core processes that add value by connecting merchants and issuers, such as portfolio definition, package construction, transaction authorization, and clearing. These core processes intersect with subsystems like the payment gateway provider, payment collector, and payment acquirer to define the business functions performed throughout the payment lifecycle.
Regulatory compliance is a very challenging task for bankers. Digital banking adds to the complexity . Banks need to go beyond regulatory compliance to be safe and successful in digital banking , as regulation is always a caching up game. Police cannot outsmart thief.
White-label Neobank. Turnkey solution for Enterprises, Banks, and Startups.
Launch your own comprehensive Neobank under your brand in a short timeframe by utilizing our network, licenses, permissions, certifications, and software.
Learn more - https://optherium.com/digital-banking/
Trawex provides Hotel Property Management System, its a software solution designed specifically for the Hotel Industry. It assists both independent and hotel groups in effectively managing their operations. Hotel property management systems (PMSs) enable you to manage all of your inventories, guest billing, reservation system, check-ins, housekeeping, and bookings in a digital world.
For more details, Pls visit our website:
https://www.trawex.com/hotel-property-management-system.php
Computer systems are increasingly important for front office operations in the hotel industry. A Property Management System (PMS) is key, as it supports reservations, guest accounting, room management, and other front and back office functions. PMS connects to other systems like Central Reservation Systems (CRS) and Global Distribution Systems (GDS) to manage reservations from different channels. Selecting a robust PMS requires analyzing hotel needs and choosing software with modules that integrate various departments and allow for growth.
This document discusses technology used in the hotel and restaurant industries. It begins by explaining how property management systems (PMS) emerged to handle core functions for hotels like reservations, front office/back office operations, and management. PMS provides benefits such as improved efficiency, inventory control, and marketing/sales reports. It then discusses how restaurants divide technology between back-of-house systems for inventory, ordering, and labor management, and front-of-house point-of-sale systems.
Groupy provides Hotel CRS, Computer Reservation System, CRS System, Hotel CRS Software, and Hotel Central Reservations System to the global travel industry. For more details, please visit our website: https://www.groupy.travel/hotel-crs-hotel-central-reservation-system.php
A property management system (PMS) is a software application used to manage real estate, equipment, maintenance, personnel and other assets through a single system. It replaces outdated paper-based methods. PMS features include modules for rates, front desk operations, back office interfaces and room management. In hospitality, a PMS automates functions like reservations, point of sale, accounting and more. It can interface with other systems. The document then discusses examples of PMS companies and features like ARIMAX and MICROS. It describes back office operations in hotels including accounting, cashiering, reservations and more.
Trip Master is a travel software that allows travel operators to manage their business from anywhere. It has both desktop and web-based applications. The software handles sales, bookings, invoicing, customer management, and generates reports. It integrates with hotel and vendor systems. Trip Master provides full visibility and control over a travel business.
In today's fast-paced and competitive hotel industry, staying ahead of the curve is essential for success. One of the key factors that can significantly contribute to a hotel's success is the adoption of a robust hotel management platform
Pure Automate is cloud-Based Hotel Management Software of Pure Weblopment Limited, India.It's an Ultramodern Hotel Management System to simplify operations and enrich guest experience.
The document discusses the use of property management systems (PMS) to manage back office operations in the hospitality industry. A PMS is a comprehensive software that automates front and back office functions like reservations, point of sale, accounts, and maintenance. It integrates with other systems and provides features like yield management, billing, reporting, and customizable user access. The back office handles long-term finances, franchise operations, and higher-level management. PMS replaces paper-based methods and modern systems use cloud technology.
The top features of the hotel property management system are an interactive calendar, booking and reservation, channel manager, and reporting. It will ensure the efficiency of all operations, give clients additional booking possibilities, connect with online travel agents, and expand access to the hotel industry. The features and functionality of our hotel management software will allow your business to increase revenue and save time.
Tour Booking System, Tour Operator Reservation Systemaadhiyaeliza
Trawex provides Tour booking system is an essential technology solution mainly designed for tour operators to streamline their process of managing and facilitating tour reservations. It helps the Travel Company to organize tours to manage customer information, back-office activities, tour information, accounting, and reports.
For more details, Pls visit our website:
https://www.trawex.com/tour-booking-system.php
A hotel inventory management system is software that helps hotels keep track of room inventory, manage the price, and facilitate room distribution and sales.
Hotel Inventory Software is the process of controlling the availability, pricing, and distribution of a hotel's products and services to optimize revenue and profitability. The hotel inventory is dynamically linked to travel agencies' and hotels' online travel portals, allowing them to supply their customers with high-quality lodgings at reasonable costs from global providers.
https://www.flightslogic.com/hotel-inventory-software.php
This document describes an enterprise software solution called I-Itinerary provided by Global Innovations for automating business processes in the travel and tourism industry. I-Itinerary is a modular system that allows companies to manage reservations, operations, finances, sales and more. It includes modules for contracting, online booking engines for B2B and B2C customers, reservations, financial accounting, and more. The system aims to fully automate business processes for various travel organizations.
We, at Global Innovations, take pride in being “Holidays’ System Expert”. With the profound knowledge, expertise, skill set and proven record of last 13 years, we leverage not only the state of the art IT services enabling the DMCs and tour operators to enhance their global presence but also consulting services to streamline the internal business process in line with the industry’s best practices.
Global Innovations is a leading Travel Technology & Solutions company based in Dubai that provides software solutions to DMCs (Inbound Operators), Travel Wholesalers (Outbound), Travel Agents and Hajj & Umrah Operators which enable them to fully automate their business processes.
A Tour Booking System is a technology solution designed for tour operators to streamline the process of managing and facilitating tour reservations. It helps travel companies organize tours, manage customer information, back-office activities, accounting, and generate reports. Trawex offers a versatile tour booking software with features like online booking, inventory management, and integration with various APIs and payment gateways, enabling tour operators to boost their revenue and streamline their operations. For more details, please visit our website:
https://www.trawex.com/tour-booking-system.php
Brainserve International Co. provides a wide range of IT services including website design, accounting and point of sale systems, graphics design, software and hardware services, and a hotel reservation system. They use QuickBooks for accounting and point of sale and a program called Magpie for hotel reservations which integrates with QuickBooks. The company is run by experienced professionals with backgrounds in marketing, IT, sales, and operations.
Trawex provides Hotel Property Management System, Hotel PMS, Hotel Software Systems for the global travel and hospitality industry. We offer the best cloud-based property management systems for hoteliers to manage their properties. Our Property Management System is a one-stop-shop for all of your hotel's needs. For more details, Please visit our website: https://www.trawex.com/hotel-property-management-system.php
Infor EzRMS is a revenue management solution developed for the hospitality industry that:
- Uses advanced algorithms and business process design to optimize product prices and achieve maximum profits.
- Provides automated demand forecasts and recommendations on selling strategies to sell the right product to the right customer.
- Was designed to help hotels maximize revenue opportunities, occupancy rates, and profit margins through professional revenue management techniques.
Similar to Optima Hotel Mgmt Solutions PMS, POS, GOC, all you need! (20)
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...Herman Kienhuis
Presentation by Herman Kienhuis (Curiosity VC) on developments in AI, the venture capital investment landscape and Curiosity VC's approach to investing, at the alumni event of Amsterdam Business School (University of Amsterdam) on June 13, 2024 in Amsterdam.
Garments ERP Software in Bangladesh _ Pridesys IT Ltd.pdfPridesys IT Ltd.
Pridesys Garments ERP is one of the leading ERP solution provider, especially for Garments industries which is integrated with
different modules that cover all the aspects of your Garments Business. This solution supports multi-currency and multi-location
based operations. It aims at keeping track of all the activities including receiving an order from buyer, costing of order, resource
planning, procurement of raw materials, production management, inventory management, import-export process, order
reconciliation process etc. It’s also integrated with other modules of Pridesys ERP including finance, accounts, HR, supply-chain etc.
With this automated solution you can easily track your business activities and entire operations of your garments manufacturing
proces
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
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The Steadfast and Reliable Bull: Taurus Zodiac Signmy Pandit
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
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Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Cover Story - China's Investment Leader - Dr. Alyce SUmsthrill
In World Expo 2010 Shanghai – the most visited Expo in the World History
https://www.britannica.com/event/Expo-Shanghai-2010
China’s official organizer of the Expo, CCPIT (China Council for the Promotion of International Trade https://en.ccpit.org/) has chosen Dr. Alyce Su as the Cover Person with Cover Story, in the Expo’s official magazine distributed throughout the Expo, showcasing China’s New Generation of Leaders to the World.
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How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....Lacey Max
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Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
[To download this presentation, visit:
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This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Optima Hotel Mgmt Solutions PMS, POS, GOC, all you need!
1.
2. • Property Management System
• Customer Relationship Management
• Point of Sale
• Global Connections to GDS/IDS/OTA
• Web Interactive Booking Engine
• Events & Banqueting
• Guest Service Center
• Accounts Receivable (City Ledger)
• Spa
• Central Reservations System
• Sales and Proposals
• Intelligent Reports
• Managers’ Snapshots
• Self Service Kiosk
3. Flexible customized configuration
Optima philosophy is that although all
hotels are the same, each hotel and
hotel chain is managed and operated
differently. Numerous parameters help
the hotel customize the system to fit
its own procedures and needs.
A dedicated support team is available
24 hours a day, 7 days a week to meet
all our client’s requests.
Uniqueness
A brilliant and clear user interface
makes your work with Optima smoother
and smarter. Reports and information
searches are equipped with a unique
drill down concept matched by no
other software. All Optima line
applications are integrated using a
single image open database, allowing
full access to data across all modules
and all hotel departments.
Powerful E-Commerce
In a rapidly growing E-commerce
environment, Optima –
Hotelgeniusatwork provides you the
tools to manage both B2B and B2C
relations. These tools create a dynamic
selling environment on the Web as well
as on-line connection to leading booking
sites, travel agents and tour operators
systems around the world.
Experience and Expertise
Optima – Hotelgeniusatwork is global
leading software for the hotel and
hospitality industry. Designed for
both the midmarket and luxury hotel
sectors, with the target of creating
the best possible software for the
hotel industry, Optima is adjustable to
manage any type of hotel operations.
Technology
State of the art; Windows
based Hotel Management
System that incorporates the latest
in advanced technology. Optima is
designed to provide all the features of
a sophisticated Front Office System
integrated with other computerized
hotel applications on one relational
SQL database in local or cloud
environment.
4. P r o p e r t y M a n a g e m e n t S y s t e m
• Complete reservations module
• Comprehensive guest history and mail merge
• Dynamic rooms availability chart
• Complete folio control
• Unlimited number of folios per guest
• Concierge and information
• Sophisticated user defined packages and plans
• Group reservations with flexible number of room types, rooms,
guests, plans and status’s
• Unlimited number of tariffs and daily rates tables in any currency
• Dynamic revenue management
• Housekeeping and room maintenance
• Automatic or semi-automatic night auditing procedures
• Thousands of reports plus and advanced report generator
• Multi currency payments, charges and invoices
• Full management of VAT and other taxes suitable to any country’s
laws
• Fully interfaced with all leading PABXs, E-Locks and Pay-TV
systems.
«I was very happy to meet a system that is up to date
in all aspects, starting with its famous ease of use, exceptionally
detailed repor ts and information and the ex traordinary
methods of one keystroke revenue management
«Mr. David Bernas
General Manager, Vitkov Hotels, Prague.
5. simple, quick and precise, emphasizing
revenues, budgets and yearly
comparisons in combination with data
of occupancy, segmentation and other
guest information.
Better performance
Optima PMS enhances reservations
management, upgrades guest services,
boosts staff productivity and improves
marketing and sales performance for
all types of hotels. It provides the
hotels with the tools necessary to
run better, more personal and more
efficient revenue management, the
Efficient Management
Optima PMS places all the vital
information needed for optimum
operation at the manager’s fingertips.
All information can be viewed on-line,
printed in a large variety of reports
or shown on graphs. Advanced icons
and color-coding give the managers
an excellent overview of all hotel
operations and allow them to maintain
precise management controls. It
is a profitable marketing tool, as
it captures a wide range of data
needed to make the correct marketing
analysis. Information analysis is
result being an increase
in the average price and
the occupancy of the hotel,
in an environment that is
constantly more demanding
and more competitive.
Accounting and billing
module
Optima handles all
aspects of multi-currency
transactions and all types
of VAT and other taxes and
charges. Invoicing for non-
room folios and unlimited
number of sub-folios per
guest. Automatic cash flow
calculation and control for
each front desk agent at
any time.
Report module with an extensive
report generator
Hundreds of versatile reports logically
sorted for all levels of operations and
management. Statistical, occupancy
and work assignment forecasting
reports. Optima allows drilling down
from the reports down to the very last
details that build it.
Electronic Fax Module (EFM)
Paperless Reservations office! Allow
PMS supervisor to sort, move and re-
arrange faxes by different categories
and files. (EFM) Simply attach faxes
emails and other documents to
reservations for anyone to view at any
time, anywhere.
Interfaces to third party systems
Numerous sophisticated interfaces to
PABX, Electronic Key Card Systems,
Interactive and Pay-TV Systems,
Electronic Mini Bar Systems and other
peripheral systems.
6. O p t i m a C R M
• Complete account management of hotel guests, travel agents and
companies.
• Fully integrated with all Optima products.
• Calculations of Guest Value and display across all Optima products
(PMS, POS, Spa, Oscar etc.)
• Management of multiple Loyalty Programs and Clubs.
• Sales Force Automation.
• Dynamic user defined dashboards.
• Management of tasks per user or account.
• Call centre module connected online to Optima PMS.
• Match and Merge process to keep clean guest data across all
hotels in the group.
• Management of Campaigns and Mailing Lists.
• Quick conversion of opportunities into actual Optima reservations.
• Advanced reports combining actual statistics and forecast data
taken from Optima.
• Smartphone capabilities to use Optima CRM on the go, wherever
you go.
«Optima has managed to answer every need and idea that
we come up with and allows us to operate at technological levels
that most of our competitors cannot even dream of
«Daniel Roger
General Manager, Leonardo Hotels.
7. are integrated together with the
quest picture in Optima PMS, POS
and Spa windows for the optimal
implementation of CRM concept
throughout the hotel departments.
Sales Force Automation - SFA
Optima CRM manages sales
representatives, sales leads and
sales opportunities, tasks including
target dates with tasks tracking and
performance. Sales leads are easily
converted to active accounts while
opportunities are instantly converted
into actual Optima bookings when
materialized. Budgets and targets may
be set for all sales reps on customer
levels and cumulative level with actual
performance taken from the PMS.
Call Center
Optima CRM reviles new approach to
CRO management when, like in other
industries, the booking process starts
with the identification of the customer
giving specific sales instruction as per
pre defined parameters such as guest
value, segment, preferences and others.
Professional Guest Management
Optima CRM gathers and manages
information on hotel guests, travel
agents and companies, market
segments, groups and sources of
business.
The CRM database collects information
about the guests including demographic
information (Email, phone numbers,
dates of birth, anniversaries, etc.),
hotel preferences personal preferences
and culinary preferences, details
of their reservations at the hotel,
statistics on revenues and the guests’
interests, drawing an overall picture
about the guest’s behaviors and
preferences.
Optima CRM is used by hotels to
support sales and marketing efforts,
increase guest service levels and make
the relationship with the hotel and its
customers more efficient.
CRM Built for Hotels
Optima CRM works transparently
with all Optima Line products using
the same single image database. It
calculates guest value by user defined
factors and classifies hotel guests
according to different parameters
and types of guests’ data and
allows different actions based on
this information. The guest value is
translated into clear icons, which
Multiple Loyalty Programs
Optima Loyalty Programs are
integrated into Optima PMS based
on centralized guest profiles. This
powerful loyalty program management
tool allows hotels to implement multiple
loyalty programs with different gain and
redeem schemes.
Campaigns Mailing Lists
Optima CRM allows creation of mailing
lists to guests and customers based
on information gathered about guests
and groups of guest’s behaviors and
preferences. Mailing lists can also be
set according to specific events which
are pre- defined such as email after
check out and email before check in.
8. • Table Service Outlet for restaurants and other table management
outlets.
• Quick Service Outlet for fast food counters and shops management.
• Remote kitchen printers.
• Acceptance of cash, cheques, credit cards, foreign currencies and
other methods of payment.
• Unlimited number of items with unlimited number of prices.
• Happy Hour defined to each POS separately.
• Cashiers control - Sales, returns, reductions, credits, X reading
including cash drawer log.
• POS control - Cashiers list, sales, returns, reductions, credits, X
reading and trial balance.
• Business control - POS reports to each station separately as profit
centers.
• Enterprise control - Business reports, cash flows and cashiers for
any level.
• Enterprise Z reading done from Optima PMS during night process.
Optima Point Of Sale
«After been in the industry for over 10 year and having worked on
many Front Office systems, it has been a definite breath of fresh air having made
the revolutionize change to a complete product such as Optima
«Ms. Mandy Stein
General Manager, Don Johannesburg International.
9. viewed from the PMS folios.
Items are grouped into menu groups and
main groups for easy daily operations by
waiters and cashiers. Quick one button
cash payment process speeds up activity
in busy outlets.
Options for additional connections:
Cash drawer, touch screen, magnetic
cards reader, connection to credit
cards center, multi stations, interface
to financial and inventory back office,
export of information to Microsoft work
tools.
Optima POS is an advanced computerized
system for restaurants, coffee shops,
fast food counters, pubs, shops and other
hotel outlets. Optima POS produces a
solution for all managerial needs such as
cash register management, printing job
orders to the different food preparation
sites (kitchens), price management and
price equivalents. Optima POS is fully
integrated with Optima PMS and Optima
Events using one single image database
with no interfaces and no breakpoint.
Room charges are done directly to the
guests’ folios and charge details can be
10. Optima Global Connection
Interface to the GDS
Interface to IDS
Optima Interface to the GDS allows you to update rates, inventory and restrictions
across multiple third-party sites from a single platform. You can manage all the GDS
and third party web sites with the same effort required to manage them in your
own PMS. Optima PMS combines the expertise in channel management connection
technology with extensive knowledge of hotel business processes that provide the
leading on line distribution solution that fits your hotel needs.
Optima Interface to the GDS allows you to:
Reduce time spent managing extranets with the efficiency of one interface
Automatically load inventory into channels to sell excess inventory
Construct and update parity groups to easily accommodate dynamic pricing decisions
Access a display of current inventory, prices and restrictions across multiple sites in
real-time
Provides you with flexibility when choosing which sites to update and allows you to
easily execute pricing changes.
Optima Global Connection is a revolutionary interface between Optima PMS to the
GDS and IDS channels allowing seamless integration between Optima PMS and
the various global booking channels. This integration
enhances the control on distributed prices and
availability while receiving all reservations
from these channels directly to the
hotels’ database.
Optima automates the exchange of booking information with various global booking
web sites.
Optima exchanges rates, restrictions and inventory information on line, retrieves
bookings and booking updates and inserts them automatically into the PMS.
This automatic process saves the costly resource required to maintain rates in
several systems and manually input reservations received via fax or email and saves
the charges of a intermediate third party between the PMS and the booking site.
11. Optima Interactive Booking Engine is a real time two way interface between Optima
PMS and the hotel’s Web booking site.
The Optima Booking Engine is a .NET based, on-line Internet booking system allowing
direct (though limited) Internet access to the hotel’s Information System and
database, with no need for external interfaces, for optimal usage of real time data
obtained directly from the core of the information system.
Optima Interactive Booking Engine allows direct individual bookings, company
individual bookings based on company’s negotiated rates and agreement,
direct cancellations of bookings and dynamic prices and special offers
information.
Optima Interactive Booking Engine is created as a Web face to
Optima PMS aimed at customers on the Internet. It allows
the customer, whether an individual or a company, limited
access to hotel information with the possibility of creating,
modifying or canceling reservations. Availability and prices
are taken directly from the real hotel database, using a
pre-defined factor, so that it is always accurate. Prices are
dynamic and are taken from the flexible price codes defined
in Optima. Any change in occupancy or price policy will
influence the Internet users immediately, the same way they
affect the reservation clerks in the hotel.
Optima Interactive
Booking Engine
Optima Mobile
Booking EngineOptima mobile booking engine offers complete freedom to make
your reservations directly on your mobile device no matter
where you are or what time of day it is. The Mobile booking
engine supports any Smartphone including iPhone, Blackberry,
Nokia, Android, Samsung and others and is adjusted to meet the
needs of businessmen as well as city travelers allowing fast and
mobile-phone friendly booking process.
Customized
Professional Hotel
WebsiteOptima web site content management system (HWS/CMS), is a
web based application administrating the hotel home site on the
Internet. It is part of a complete web site management solution.
HWS/CMS manages all the information of the hotel, published
on the hotel web site, including general information, rooms’
description, restaurants and bars, attractions in the hotel and
other services given by the hotel. Each information page includes
designed text and pictures and may include videos, virtual tours
and search engine optimization information. All the information
can be written in different languages.
HWS/CMS is a robust, interactive, editable engine that gives
the hotel team the ability to create content, update information,
and post information and pictures to the hotel’s website from
everywhere without any technical knowledge.
12. • Combination of hotel rooms and conference rooms under one
main reservation
• Management of one folio per congress that includes all
components (hotel rooms, conference rooms, banqueting halls,
meals, accessories)
• The use of joint dining rooms allows calculation and limitations of
the number of covers in each dining room at any given hour
• One meal forecast for the hotel includes all meals of hotel guests
and events participants
• Book quickly conferences based on pre defined packages.
• Various operational booking status (option, tentative, reserved,
paid, canceled, waiting)
• Follow up and cutoff dates
• Complex halls and hall arrangement
• Accessories from predefined list of accessories, depending on
accessory availability
• Standard dining room meals, standard menus and special menus
for family events
• Multi lingual agreement forms
O p t i m a E v e n t s a n d C a t e r i n g
«It is the start of a new generation of hotel software. No
software is as easy to handle as Optima. It combines the cutting
edge solutions of a host of other programs and offers solutions for
all day-to-day problems. It is a pleasure to work with optima in our
hotel as it presents a good future investment for any hotel.
«Sebastian Horn
Front Office Manager, Mercure Airport Hotel Hamburg
13. Optima Events issues quotation forms,
events contracts, confirmation letters,
fact sheets and special menu items
lists for the use of all the hotel’s
departments.
in one congress booking.
Optima Events places all the vital
information needed for the optimum
operation of events and banqueting
in the hotel. All information can be
viewed on-line or printed in a large
variety of reports. Advanced icons and
color-coding charts give the banqueting
managers an excellent overview of all
hotel operations.
Optima Events works under open
architecture and is built both as a
standalone system and as a module
inside the Optima PMS. The module
handles the processes of catering,
banqueting, events and conferences
integrated with all the functions of the
Optima Property Management System.
The exceptionality of this module is the
integration between room reservations,
meals and conference rooms included
14. • Better guest service satisfaction
• Higher motivation, competitiveness and challenge to hotel employees
• Locating persisting problems, problematic rooms and areas
• Analyzing average response times in different periods
• Track team performance and analyze quality levels with Inspector
• Predicting future problems, based on past statistics
• Avoiding calls that could be handled by preventive maintenance
• Reducing human resources expenses
• Utilizing department performance, schedule and order of actions
• Implement a focused, paperless preventive maintenance program
• Simple calls are handled by the service operator
• Oscar on the Go on smartphones for hotel employees
O p t i m a S e r v i c e
15. Centralizes all guests’ requests and
complaints and guarantees full follow up
on every request.
Optima Service Center – Oscar, is a
conceptual breakthrough in management
approach to guests’ requests and
complaints. By continually monitoring of
guest service, Oscar enables the hotel
to improve guest service, work elegantly
and efficiently and to improve internal
organizational service procedures. Oscar
provides the hotel’s management with
tools and statistics to constantly measure
the quality of service delivered.
Oscar is integrated with Optima PMS
using one single image database with no
interfaces and no breakpoint.
If anything goes wrong during the stay,
Oscar helps you stay on top of the
incident until it is resolved to the guest’s
satisfaction. The guest receives one
telephone number to call for any problem
- minor or major. The operator of the
Service Center records the message into
Oscar, classified to one of many optional
event types. Simultaneously, the operator
directs the department responsible
for handling the event by telephone
call or an automatic SMS messaging.
An internal stopwatch is activated to
monitor the event, while for every kind of
event maximum reaction time has been
programmed. A short time before dead
C e n t e r
line, Oscar alerts the operator of the
possibility of failing to handle the event on
time.
The department responsible informs the
guest service center upon completion of
handling the event or the request. The
center operator contacts the guest as
soon as he receives a sign of completion of
the event in order to verify his satisfaction
and in doing so designates process
conclusion.
Reduce Guest complaints.
Oscar helps the hotel track all of the guest
incidents and bring to light those areas that
need most attention. Systematically, the
hotel can then correct the recurring issues
one by one until it has no guest issues.
16. Optima Go Green allows hotels using Optima Hotel Genius at Work to
go the extra mile and reduce the total amount of printed paper, meet
the valuable targets of helping the environment and save costs of
operations.
The Optima Go Green solution includes:
Optima Green Check In – advance check
in that can be done on the Internet
or Smart-phones up to 24 hours
before arrival, avoids the need to print
registration cards and speeds up the
checkin process at the hotel.
Optima Green Check Out – display of
guest folio on an external monitor, iPad,
or similar device, instead of printing
folio statement and an option to send
invoices to guests or companies
directly by email.
Optima Fax and file attachments
– attachment of faxes and other
documents to the reservations
and access them directly from the
reservation window at any given time.
The files attached to the reservations
and folios can be viewed even years
after the guest has checked out.
This solution is ideal for hotel groups
and ends the days of paper based
communication between head office,
CRS and hotels.
Optima passports and IDs scanning
– smart scanning of various IDs,
passports, driver licenses and business
cards. The ID scanner extracts the
data directly into the Guest Profile
information in Optima database. Hotels
using Optima CRM may also import the
picture from the scanned document.
Paperless night process –the entire
statistics and financial information
is stored in a data warehouse within
Optima database and can be accessed
at any time and issued as reports,
on-screen display, PDF files or Excel
sheets. Green hotels using Optima
Hotel Genius at Work do not print a
single paper during night process.
17. O p t i m a S e l f - S e r v i c e
Optima Self-Service is a self service counter that combines a touch-
screen with keyboard, signature pad and card encoder, allowing
guests to perform checkin and checkout on their own without waiting
in line for the reception.
Optima Self-Service is designed for simple, quick and yet fully
functional processes that allows guests to easily practice the
complete essential procedures of checkin and checkout.
Optima Express Checkin process allows
guests to complete their registration
form, upgrade their room type with full
or special price, select room features
such as non smoking or king size bed,
purchase additional services such as
parking or newspaper and complete
the checkin process by receiving their
encoded keycard.
Optima Express Checkout allows guests
to view their folios, post mini-bar
charges and confirm payment with a
credit card. The invoice is sent by email
to the guests’ email address or any
other address given upon checkout.
Optima Self Service technology is fully
integrated with Optima PMS without a
need for an interface. It is multilingual
and allows the hotel to decide which
languages will be available and add
languages that were not originally
defined by a simple, built in process
of translation.
18. O p t i m a a d d i t i o n a l f e a t u r e s
• Accounts Receivable (City Ledger)
• Intelligent Reports
• Manager’s Snapshots
• Spa
• Central Reservations System
• Sales and Proposals
19. Accounts Receivable (City Ledger)
When an invoice is closed in the Optima
Front Office system for later payment,
a record is automatically created in
the Account Receivable – Optima A/R
module for the particular agent with
all relevant details such as amount,
guest name, due date etc. Payments by
agents are against specific open invoices
allowing full tracking of open amounts.
Optima A/R allows printing of
Summaries of invoices, payment against
summary or individual invoices, part
payment of invoices, adjustments to
invoices and summary and detailed
aging reports with breakdown to
current,30,60,90 days.
Intelligent Reports
The Optima Intelligent Report program
is an advanced reporting tool based on
a data warehouse created daily for this
purpose. It contains over a thousand
decision supporting reports and graphs
based on actual activities and forecasts.
The program allows viewing KPI Key
Performance Indicators (room income,
number of reservation etc.) in different
perspectives (market segments sources,
group/individuals etc.) in different time
frames (day, month, quarter etc.) The
system supports decision making in
various issues. All the reports can be
transformed into graphs using standard
Microsoft Excel tools.
Optima Snapshots
Optima Snapshots are powerful tools
for hotel managers and owner to follow
up on hotel operations by receiving
daily income and forecast Snapshots
automatically by email. The Snapshots
are sent daily to selective managers
of the hotel or group reporting on
the hotel’s on-the-books performance
compared to last year, forecasts and
budgets.
Spa
Optima Spa is an effective scheduling
and management tool to help you provide
your guest the best service your spa
has to offer. Optima spa is a reliable
and professional management system
that organizes vital information for day
to day work, helps maintain a high level
of service for increasingly demanding
guests and assists you in making crucial
decisions that affect the total success of
your spa and hotel business.
Optima Spa is fully integrated with
Optima PMS using one single image
database with no interfaces and no
breakpoint
Optima CRS
Optima offers two type of central
reservations. The Multi PMS, ideal for
centrally managed hotel groups and the
CRS, ideal for a group of hotels that are
not centrally managed or are running
on local servers in the individual hotels.
Seamless integration between the CRS
and the PMS allows the CRS to compete
on the last room and assist the hotels in
filling up at the current effective price.
Optima Sales Proposals
Optima SP manages and follows up
quotations given to customers for
groups, congresses and seminars. It is
built to prevent mistakes and internal
competition between sales reps, allows
multiple quotations for one group in
different hotels and dates and calculates
prices by setting basic price per group.
Optima SP is integrated with Optima
PMS (single hotel or hotel group)
and may block tentatively rooms
when a quotation is waiting for final
confirmation. Once a quotation is
confirmed and finalized the group
reservation is automatically created in
Optima database.
20. «
«
w w w . h o t e l g e n i u s a t w o r k . c o m
Everything should be made as simple as possible, but not one bit simpler
Albert Einstein 1879 - 1955
GraphicDesign:RobiHartmann