Another PowerPoint file that has been updated after revising from the book of Michael kasavana and Richard Brooks. Many important additions will make this file useful to students during study at home. Feedback and suggestions from students and Hospitality trainers are most welcome!
a presentation to explain the term room tariff, the basis of charging tariff, factors that make the rate go up or down. Also, the importance of tariff in success of a hotel in financial terms. Revenue management introduction.
PPT for students of 2nd semester of hotel management, it gives a brief but adequate understanding of the concepts related to Guest Cycle in modern hotels.
Another PowerPoint file that has been updated after revising from the book of Michael kasavana and Richard Brooks. Many important additions will make this file useful to students during study at home. Feedback and suggestions from students and Hospitality trainers are most welcome!
a presentation to explain the term room tariff, the basis of charging tariff, factors that make the rate go up or down. Also, the importance of tariff in success of a hotel in financial terms. Revenue management introduction.
PPT for students of 2nd semester of hotel management, it gives a brief but adequate understanding of the concepts related to Guest Cycle in modern hotels.
A PowerPoint presentation for the students of second semester in Hospitality Management colleges.
The presentation contains lot of images and graphics for ease of understanding; and text has been minimised so as to reduce the sleeping effect, which prolonged reading has on the current generation of learners.
A PowerPoint presentation for the students of second semester in Hospitality Management colleges.
The presentation contains lot of images and graphics for ease of understanding; and text has been minimised so as to reduce the sleeping effect, which prolonged reading has on the current generation of learners.
A detailed presentation to help the learner of the hotel management institute about the work of Bell Desk, Bell Boy, Bell Captain and Concierge. Also includes the various forms and formats used by the Bell Desk.
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
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Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
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Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
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Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
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A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
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Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
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3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
2. Courtesy Card Holders & VIP1
Guests
Contents: Regency Club
letter, spa letter, welcome
letter, map and amenity card
A Front Desk manager or the
Assistant Director of Rooms will
escort the guest to their room
when possible. If not, a
housekeeping manager will try
to greet them at the room.
3. Who are VIP 1’s?
VIP 1’s are the highest level of VIP we have at the hotel
They might be:
• Courtesy Card Holders
• Very Important Site Inspections (reserved for special Sites)
• Visiting Dignitaries
• Designated Meeting Planners (in special situations)
• Designated Site Inspections (in special situations)
• Hyatt Corporation Senior Staff (in special situations)
4. Who are VIP 2’s?
VIP 2’s are the second highest level of VIP we have at the hotel
They might be:
• Top convention officers and convention coordinators
• Meeting planners
• Site Inspections
• CEO’s and CFO’s
• Journalists
• *Someone in the group that the meeting planner feels deserves
this designation
5. Who are VIP 3’s?
VIP 3’s are the third highest level of VIP we have at the hotel
They might be:
• Convention VIP’s
• Goldpassport Diamond Members
• Goldpassport Platinum Memebers
• Goldpassport Redemptions (GPRE)
• Employees from other hotels
6. Who are VIP 8’s?
VIP 8’s are guests that require special attention based on prior stays.
They might be:
• Guests who have problems with a previous stay or with their
current stay
• Guest who was relocated the previous evening and is returning
to the hotel
• Guests who traditionally have had high expectations during their
stay and will more than likely require special attention to detail
7. Courtesy Card Holder/VIP 1
• Amenities and Services Included:
• GM Welcome note will accompany amenity
• Welcome call on behalf the Executive Office
• Upgraded key packet and welcome presentation
• Escort to room or greeted coming off the elevator
• Upgraded towels and robe (brown) and also amenities in bathroom such as
tissue box cover, soap dispenser, mirror, tooth-brush holder, trash can, and cup
(1728 has upgraded white/gray towels and amenities to go with the decor)
• Add terry bath mat
• Complimentary turndown with brown slippers
• Upgraded magazines
• IPODE and Bose docking station in the premium suites
• Full service with linen change daily in premium suites
8. Courtesy Card Holder/VIP 1
• Front Desk & Housekeeping Procedures:
• Pre-register (key packet)
• Pre-check room keys
• Manager Welcome (ask what time guest would like housekeeping
service/turndown)
• Contact Sales Manager or Catering Manager to greet if Meeting Planner
• Notify Exec. Housekeeper if any changes
• Housekeeping will have pre-inspected room
• Complimentary Regency Club access, parking and internet
• Daily inspections by housekeeping manager or inspector for service and turndown
• Management Follow up call during stay
9. VIP 2 (Diamond or Platinum)
Welcome Packet
Includes: Welcome letter, hotel
map, spa letter, regency club letter (if
Diamond member), Welcome note
from GM with amenity (per request)
and update about Gold Passport
status & points
Turndown upon request (unless in a
suite then it comes automatically)
10. VIP 2
• Front Desk & Housekeeping Procedures:
• Pre-register (key packet)
• Pre-check room keys
• Manager Welcome
• Verify guest history information
• Housekeeping will have pre-inspected room
• Meeting planners – complimentary internet
• Daily Inspections by housekeeping manager or inspector
• Management Follow up call during stay
11. All VIP 1 & 2 Guests get a robe, terry bath
mat and a vanity kit which contains:
• Cotton balls
• Make up removers
• Q-tips
• Mending kit
• Lint Mitt
• White carpet
• Shower cap
12. Additional Upgraded Bathroom Amenities (VIP 1 & VIP 2)
• Face and Pillow Mist
• Pulse Point Oil
• After Sun Gel
• Lip Balm
• Power Wash
14. VIP 3
• Front Desk & Housekeeping Procedures:
• Verify reservation matches resume
• Verify guest history information
• Day of arrival inspection by supervisor
15. VIP 8
• Front Desk & Housekeeping Procedures:
• Verify guest history information
• Ensure room block meets all requests possible
• Advise staff of arrival time any issues during previous stays
• FOM/MOD to greet at desk upon check-in
• Inquire what time guest would like housekeeping services
• Inspector or manager will walk/inspect room prior to arrival
