The game plan
is changing
globally
Annual Review 2013
Contents
01	Introduction
02	Working smarter outside the office
04	 Don’t cloud your opportunities
06	By working together you can achieve
extraordinary things
08	Helping our customers to take their
game to a new level around the world
10	 Chairman’s statement
12 	Chief Executive Officer’s statement
16	Insight
18 	 Where we operate
20	 Business model
22 	 Financial overview
24 	 Corporate responsibility
28 	 Board of Directors
30 	 Financial results
31	 Our subsidiaries
Annual Review 2013 Logicalis 01
The game plan is changing
At Logicalis, we see that the world is shrinking;
becoming more complex, with increasing competition,
a deluge of new technologies and a changing workforce.
The technology game plan is changing – and the
ability to compete in the new marketplace depends
on investment in IT for maximum business advantage.
In this review, Logicalis takes a world view of
game-changing trends and identifies the technology
developments that precede or follow these shifts.
It takes an open mind to embrace these changes and
over the next few pages we hear from our customers 
and leading thinkers on how this technology revolution
is changing the game plan for businesses and
individuals alike.
Watch the video online
when you see an icon
and QR code
The game plan is changing
54%In mature markets, just 54% of
employees believe that constant
connectivity enables them to do
their job better.
79%Employees in high-growth markets
see bring-your-own-device as a
way to get ahead in their careers,
with 79% believing that constant
connectivity to work applications
enables them to do their job better.
02 Logicalis Annual Review 2013
Working smarter
outside
the office
www.youtube.com/watch?v=XWsjcm6lC
Oglist=UUsKItG189Tivv-SNyTxo6Gg
Executives recognise that the mobility experience is
capable of delivering an array of commercial benefits,
including improvements in workforce business efficiency,
productivity, collaboration and innovation.
Annual Review 2013 Logicalis 03
Download advisory paper, BYOD:
an emerging market trend in more
ways than one at
http://tinyurl.com/nfc9qpz
http://www.logicalismobility.com/
The surge in boardroom interest in
mobility reflects more than an enthusiasm
for the latest executive toy. The passion
for mobility stems from the recognition
that enabling the workforce to have
anytime, anywhere access to business
applications and productivity tools via
smart mobile devices makes sound
business sense.
We have seen how this is game changing
for doctors, engineers, sales executives,
students… in fact everyone who has
become used to taking their personal
and social lives with them wherever
they go.
A report by Ovum in 2012 commissioned
by Logicalis: BYOD: an emerging market
trend in more ways than one, highlighted
the difference in levels of bring-your-own-
device (BYOD) uptake between countries
– and specifically between mature
economies and high-growth economies,
and the correlated contrast in attitudes to
work, privacy and mobile device usage.
In recognising these cultural differences
Logicalis adapts its mobility solutions
accordingly and through our Mobility
Experience Framework, we guide
customers through the technical,
security and policy decisions which
need to be considered.
The framework is based on Cisco’s
Smart Solution, for which Logicalis is a
recognised Cisco partner. We are able
to support customers in building out
a tailored BYOD and mobility strategy,
from the implementation roadmap to
specifying the technology and business
requirements and supporting the
workforce for BYOD with cloud and
managed services.
Logicalis is the only partner you need to
deliver mobility – from business strategy
to technical implementation.
Products
• Network implementation – right-size
capacity to ensure a secure, rich
mobile experience
• Supporting the right mix of applications
across a broad range of devices
Services
Logicalis has a clearly defined process
which guides customers through the
technical, security and policy decisions
which need to be considered. Our support
services ensure customers are able to
manage and adapt to new operating
systems, devices and user demands.
Further information
Analyst:	 Adrian Drury
	Practice Leader, Consumer Impact Technology,
Ovum
Location: 	 London
Solution:	 Enterprise Mobility
30 St Mary Axe
Developed by Swiss Re and designed by
architects Foster and Partners, this 40-storey
office building is situated in the heart of the City
of London. The building officially opened in March
2004 and provides some of the most flexible and
environmentally sound office space in London.
The building provides approximately 500,000 sq ft
of office space from a footprint of just under 50
metres in diameter, a great deal smaller than a
rectangular building providing the same
accommodation and which enables the provision
of a landscaped plaza around the building for
residents and the public to enjoy.
Why Logicalis?
04 Logicalis Annual Review 2013
Cloud computing provides a number of attractive
attributes which can offer an organisation more
flexibility and cost savings in its IT operations.
Don’t cloud
your opportunities
www.youtube.com/watch?v=hWS
wZotDYTMfeature=youtu.be
The game plan is changing
Annual Review 2013 Logicalis 05
The Statue of Liberty
The Statue of Liberty is a colossal neoclassical
sculpture on Liberty Island in New York Harbor,
designed by Frédéric Bartholdi and dedicated
on 28th October, 1886. The statue, a gift to the
United States from the people of France, is of
a robed female figure representing Libertas,
the Roman goddess of freedom, who bears
a torch and a tabula ansata upon which is
inscribed the date of the American Declaration
of Independence, July 4, 1776. A broken chain
lies at her feet. The statue is an icon of freedom
and of the United States: a welcoming signal
to arriving immigrants.
Further information
Logicalis can help you determine the best
strategy for utilising cloud computing in your
organisation and our professional services
team can develop and execute a plan to meet
your goals.
Our Enterprise Cloud is an integrated cloud
solution that offers unprecedented flexibility
in capacity, ownership and services.
It provides a highly secure, multi-tenant
environment where we can build solutions
for a single organisation, or for communities
of like-minded organisations. It can remain
relatively exclusive, or scale to hundreds of
customers as the cloud market takes off.
Why Logicalis?
http://www.us.logicalis.com/microsites/
cloud-computing.aspx
Read the case study for Health
Care DataWorks at
http://tinyurl.com/nkzqfbf
Health Care DataWorks (HCD)
It’s hard to avoid the obvious buzz
around cloud computing. Almost every
vendor has applied the term to anything
and everything imaginable. During recent
times there has been some debate over
the level of adoption beyond the startup
scene, specifically within the larger
‘enterprise class’ of companies, but the
majority of US businesses are now using
some form of cloud computing for IT.
Many businesses across all industries
are experiencing the benefits of cloud
adoption, including faster development
cycles, and quicker time-to-market
products resulting in increased sales.
Logicalis is supporting organisations
across many industries in harnessing the
potential benefits of cloud computing,
both from private, and hybrid cloud
environments.
A leading provider of business intelligence
solutions for healthcare organisations,
Health Care DataWorks(HCD) has
partnered with Logicalis to implement
its advanced healthcare analytics
and business intelligence solution
for healthcare systems, hosting their
software as a service (SaaS) on the
Logicalis Enterprise Cloud platform.
This is just one example of Logicalis
partnering with an Independent Software
Vendor (ISV) to jointly develop an
innovative business model that includes
cloud services.
As businesses face the economic
uncertainties of the future whilst
recognising that continued investment
in IT enables business innovation, many
business leaders are looking for new
ways to service their IT needs. They need
to drive efficiency in service delivery and
establish a predictable cost base. Cloud
services respond to these imperatives
by offering an alternative to owning and
operating some or all of an organisation’s
IT services.
Client:	 Mike Ostrander
	 CTO Health Care DataWorks
Location: 	 USA
Solution:	 Business Analytics-as-a-Service
06 Logicalis Annual Review 2013
www.youtube.com/watch?v=
hNBhEv_4ZpUfeature=share
The game plan is changing
Business collaboration tools are changing the way
we think about working together, delivering returns
on investment from operational, productivity, and
strategic perspectives.
By working
together you can achieve
extraordinary things
Annual Review 2013 Logicalis 07
Palacio Salvo
Palacio Salvo is a building in Montevideo, Uruguay,
located at the intersection of 18 de Julio Avenue
and Plaza Independencia. It was designed by the
architect Mario Palanti, an Italian immigrant living
in Buenos Aires, Argentina who used a similar
design for his Palacio Barolo in Buenos Aires.
Palacio Salvo was constructed in 1928 in a mixture
of styles with influences of Italian gothic, and was
for decades the tallest building in South America.
Following its inauguration on 12th October 1928,
it rapidly became a symbol of pride for the people
of Montevideo. To this day it can be found on most
postcards of the city and country and remains a
national icon.
Find out more about Ceibal at
http://www.logicalis.com/our-customers/
case-studies/plan-ceibal.aspx
Find out more about Workspace
Collaboration at
www.us.logicalis.com/solutions-and-
services/unified-communications.aspx
Further information
Communication and collaboration solutions
from Logicalis converge data, voice and video
and integrate your employees, your customers
and your partners in a shared, borderless
IT environment.
Unified Communications: extend consistent
communications to everyone in your
organisation – at corporate headquarters,
at branch offices, working remotely, or via
mobile devices.
Video Conferencing: create a live, face-to-
face communication experience across
your network.
Workspace Collaboration: provide an
instant shared environment for all kinds
of work sessions, training sessions and
sales presentations.
Plan Ceibal
The new generation of collaborative
tools has meant the workplace as we
knew it has evolved considerably and
has empowered people to engage and
innovate – anywhere, on any device.
Collaboration involves many people
– in many different places. It enables
people to work continuously across
multiple platforms and devices with
instant messaging, screen sharing,
web and video conferencing, and
shared workspaces – on premises
or in the cloud.
Video places people at the centre of
the collaboration experience. It enables
them to work together in new ways
to transform business and accelerate
innovation, where everyone, everywhere
can be face-to-face and more effective.
There’s no better example of this than
in Uruguay, which is the first country
to provide each child and teacher
in the public education system, with
a laptop and connectivity to use
in education.
In conjunction with an initiative called Plan
Ceibal (Plan de Conectividad Educativa
de Informática Básica para el Aprendizaje
en Línea), Logicalis has delivered a video
conferencing solution into multimedia
classrooms and teaching points across
the country making distance learning
English language courses available to
all primary children and school teachers.
The results are inspirational and
demonstrate the art of the possible.
Video is as relevant in banking, retail
and healthcare as it is in education and
many other industries. With technology
solutions like this, see how Logicalis can
change the game plan for businesses
and individuals alike.
Client:	 Plan Ceibal
Location: 	 Uruguay
Solution:	 Workspace Collaboration
Why Logicalis?
08 Logicalis Annual Review 2013
Logicalis takes care of everything
for us from start to finish…
the whole enchilada.
Jim Krueger, CIO
Hydrite Chemical
Logicalis US
The game plan is changing
Helping our customers to take
their game to a new level around
the world
Logicalis lets us focus on
what we’re good at, and
they take care of the rest.
Mike Ostrander, CTO
Health Care DataWorks
Logicalis US
www.youtube.com/watch?v=hWS
wZotDYTMfeature=youtu.be
Annual Review 2013 Logicalis 09
The cooperation with Logicalis SMC went
very well. They’re committed professionals
who are clearly conversant with this type
of environment. They’re very well attuned
to the solution and clearly demonstrate
their expertise.
Jeroen van der Meer, CTO
ASP4all – Managed Hosting Services
Logicalis SMC Netherlands
With help from IBM and Logicalis, we have built
a solution that is dramatically more scalable and
adaptable. Our financial analysts are able to build
new cubes and create new processes themselves,
developing solutions in-house. This has completely
transformed our ability to meet the needs of the
business rapidly, and at minimal cost.
Head of Performance Strategy
Large Outsourcing Company
Logicalis UK
Logicalis provided exactly what we were
looking for: an established service provider
capable of providing reliable and prompt
IP telephony support services. In addition,
it has a strong regional presence in the Asia
Pacific market.
Christopher Han, Information System Manager
FARO Technologies
Logicalis Singapore
10 Logicalis Annual Review 2013
“We have delivered
a record set of results,
and are well placed
for the future.
Jens Montanana
Chairman
Chairman’s statement
Annual Review 2013 Logicalis 11
“Our EBITDA
margins rose for the
fourth consecutive year.
I am delighted to report that Logicalis has
delivered a record set of results and is
well placed for the future. Our full year
results show revenues rose a respectable
9% and almost all of it, 8%, was organic.
Our EBITDA margins also rose for the
fourth consecutive year and almost
reached 6%. It was particularly pleasing
to see a significant turnaround in the UK
and the US, which make up the vast
majority of the European and North
America segments respectively. There
were some challenges in the Asia Pacific
region which was dragged down by the
lower contribution from Australia, while
Latin America’s progress was slowed
by weaker local currencies versus the
US dollar. However, overall we are very
pleased with the generally robust
performance in all areas.
Through recent acquisitions we have
extended the footprint of Logicalis in to
new markets and added impetus in some
existing markets. Through the acquisition
of the four European operations of 2e2,
we now have operations in Spain, the
Netherlands, Ireland and the Channel
Islands to complement our existing
presence in the UK and Germany, and
from this year we will be reporting Europe
as a single segment for Logicalis.
Our income statement showed positive
results across all areas. Gross margin
growth outstripped the increase in
operating costs and EBITDA rose 17%
to $79 million. Our EBITDA margin has
increased, as both geographic spread
and our services mix continue to
improve. Even more impressively,
our operating profit rose by 28%.
Our revenue split across regions
has shown no real change over
the last year. Europe last year was
comprised mainly of the UK, with
a small portion of the 24% derived
from Germany. Latin America remains the
largest region continuing to be driven by
further expansion of telecommunications
and network infrastructure.
We are now in 24 markets in total: in
10 countries across Latin America from
Argentina to Mexico, with Brazil still by far
the largest, in six countries in Europe, in
the USA and in seven countries across
Asia Pacific.
Our services business continues to grow
steadily from under 20% to approaching
our longer term target of 30% of total
revenues and we have achieved a
consistent and steady improvement
in our product and services mix. The
largest driver of this has been our
maintenance and managed services
activities which this year will exceed
$250 million and could at some point
be over 20% of our revenues.
Overall, our services grew by 14% and
the improving services mix has been
a major contributor not only to margin
stability but also to the predictability
of the business over the cycle.
Cisco remains the dominant vendor
category in our product mix, providing
not just networking equipment but
solutions for data centres (such as
servers and switches), security
and collaborative voice and video
applications. We do, however, expect 
our IBM business to grow this year based
on the acquired businesses in Europe.
Overall we do not expect a radical
change to our product vendor mix
as we remain focused as a system
integrator on enterprise networks
and data centres.
During the financial year, Logicalis
completed two acquisitions to expand
its operations in Australia and South
America. In June 2012, Logicalis Australia
acquired Corpnet, a Brisbane-based
solution provider, from e-Business
Systems Ltd, which provides data centre,
cloud and managed services solutions
to the Queensland mid-sized and
enterprise markets.
In November 2012, Logicalis Latin
America increased its footprint in
the region through the acquisition of
the Colombia and Ecuador operations
of Cibercall.
Just after the end of our financial year,
Logicalis made a major acquisition to
expand its European footprint. In March
2013, Logicalis acquired the four
European subsidiaries of 2e2, to include
the Spanish and Irish systems integration
businesses, operating under the Morse
banner; the Channel Islands business
(Jersey and Guernsey) and 2e2’s
operation in the Netherlands which is a
leading IT service management (ITSM)
consultancy, also providing ITSM-as-a-
Service offerings.
Markets
We are not yet seeing any obvious signs
of recovery. Companies are continuing
to cut costs and improve their balance
sheets and are only investing in IT where
compelling return on investment or
competitive advantage can be achieved.
However, we believe we are in an
environment where the window for
mergers and acquisitions is becoming
attractive in this sector and our relative
performance continues to surpass that of
many of our peers, showing our financial
strength is a significant asset.
Jens Montanana
Chairman
“We are investing in
building solutions and
services based on new
consumption models.
Ian Cook
Chief Executive Officer
Chief Executive Officer’s statement
12 Logicalis Annual Review 2013
Annual Review 2013 Logicalis 13
We see trends such as cloud,
mobility, BYOD, business
analytics and big data creating
new opportunities to further
differentiate Logicalis in the
market and with customers.
“
I am pleased to report a record year
for Logicalis, with increased revenues
and margins in almost every region and
significant growth in the revenues of our
services business of 14%, which has
overall improved our services mix and
margin stability.
In particular, our annuity service revenues
were up 16% and reflected the long-term
strategic focus on growing services. Both
in North America and the UK, markets
saw steady growth in demand for hosted
cloud services, and strong growth for
private cloud infrastructure and services.
All Logicalis regions benefited from the
emerging demand for business mobility
solutions and services.
The launch of our common services
portfolio and delivery framework has,
furthermore, established a solid
services platform to build on.
Again, I would like to thank all of our
employees in all countries for their hard
work and commitment in achieving
these results, and to give a special
thank-you to our customers, partners
and stakeholders, whose support is
greatly valued.
Strategy
The IT trends that we referenced last
year continue to drive the ICT market:
collaboration, personal device
proliferation, user mobility, private and
public cloud computing, big data and
analytics, and new ICT consumption
and operational models for data centre
infrastructure and enterprise software.
These trends gradually make business
units more influential in the IT spend and
decision making process, and this in turn
is placing new demands on IT leadership
to focus a greater part of their resources
on business-outcome led engagements.
As a result, IT solution providers such
as Logicalis are increasingly being
asked to support a wider and more
varied engagement with clients.
As well as providing traditional technology
expertise, Logicalis is investing in building
solutions and services based ever more
on new consumption-based models.
This is creating greater opportunity for
consulting services, managed services
and cloud services.
This year sees the launch of Logicalis’
Optimal Services: a suite of services that
span business productivity services and
technology and operational services.
Business productivity services bring
agility and choice to organisations looking
to exploit the very latest in unified
communications, video and collaboration
tools whether at the desk, in the home or
on a smart mobile device.
Technology, infrastructure and
operational services help IT departments
to deploy, build, operate or consume
core IT systems or services with minimal
risk and maximum operational efficiency,
whether that be data centre capacity in
their own data centre or from the cloud,
or communications networks in the office,
between locations or new mobile business
environments.
Our strategy of building strong customer
intimacy continues to enable us to grow
our relationships and solution and service
engagements with existing clients.
Adding value to vendor partners is also
critical to Logicalis’ strategy. Helping our
clients meet the oncoming opportunity
of bring-your-own-device (BYOD) and
mobility played a large part in our
2012/13 strategy. Working across all
20 (at the time of engagement) Logicalis
countries, and supported by investment
from Cisco, Logicalis launched a
best-in-class industry framework for
mobility – the Logicalis Mobility
Experience Framework. Bringing
expertise from Logicalis and Cisco
together in a single framework not
only demonstrated industry thought
leadership, but also provided significant
value to customers, helping them
accelerate and de-risk their own mobility
strategies from device to business
productivity applications.
14 Logicalis Annual Review 2013
Chief Executive Officer’s statement
continued
Further information
Find out more on pages 16-17 with
our Insight article: The Changing ICT
World and Services Transformation
Our continued commitment to leadership
and technical excellence has been
recognised again by our key vendors for
the year under review:
•	 In 2013, at the Cisco Partner Summit,
Logicalis was presented with14 regional,
theatre and country awards from Cisco
across Latin America and Europe.
•	 Logicalis US was also awarded the IBM
Growth Leadership Award for 2012.
Looking ahead
The operational priority for the coming
year is to continue to demonstrate the
value of ICT to our customers. We will
maintain our focus on investing and
innovating in our main areas of growth –
data centre and unified communications
and collaboration solutions, cloud
services, and managed services. We see
trends such as cloud, mobility, BYOD,
business analytics and big data creating
new opportunities to further differentiate
Logicalis in the market and with its
customers.
The global macroeconomic outlook is still
mixed and some of our markets will be
more difficult than others, however, our
customers are generally well-positioned
to invest. Logicalis’ management is
optimistic about the next financial year
and is planning for both revenue and
operating profit growth. The Group will
continue to seek to make further
acquisitions that extend its scale and
services business in established markets.
Ian Cook
Chief Executive Officer
Business
Productivity
Services
Services that optimise business productivity
Logicalis Optimal Services bring business and technology together to work as one
Services that optimise technology investments and IT operations
Technology,
Infrastructure
 Operational
Services
Business Mobility
Services
Security
IT Service
Management
Applications Communications Data Centre
Workspace
Communications
Workspace
Collaboration
Workspace
Virtualisation
OptimalTM
Annual Review 2013 Logicalis 15
Optimal Services Lifecycle
Logicalis’ management is
optimistic about the next
financial year and is planning
for both revenue and operating
profit growth.
“
Product and Solutions Services
Skills and resources to both accelerate and de-risk
the adoption of new IT enterprise architectures and
business productivity solutions.
Consult
Supply
Design
Build
Managed Services
Enhance internal service delivery
coverage, capacity and capability
with trusted IT service out-tasking.
Manage Change
Life Cycle Services
Assure the availability, performance and
operational integrity of core IT platforms,
networks, systems and applications.
Maintain Monitor
Provisioned Services
Consumption of infrastructure and business
productivity services directly from Logicalis
cloud platforms and from Logicalis XaaS
eco-system partners.
Host Consume
OptimalTM
16 Logicalis Annual Review 2013
Insight
The Changing ICT World
and Services Transformation
Chris Barnard
Associate Vice President
European Telecommunications
and Networking, IDC EMEA
The ICT industry is in the midst of a ‘once
every 20-25 years’ shift to a new technology
platform for growth and innovation – IDC
terms this the Third Platform – built on
mobile devices and apps, cloud services,
mobile broadband networks, big data
analytics, and social technologies. By 2020,
when the ICT industry reaches $5 trillion –
$1.7 trillion larger than it is today – at least
80% of the industry’s growth, and enterprises’
highest-value leverage of IT, will be driven
by these Third Platform technologies, as
well as an explosion of new solutions built
on the new platform and rapidly expanding
consumption of all of the above in emerging
markets.
Today, Third Platform technologies
and the services around them generate
only about 20% of all IT spending,
but they are growing, collectively, at
about 18% per year – six times the
rate of the rest of the IT industry.
This transformation of the overall ICT market
has significant implications. Third Platform
technologies, such as unified communications
and collaboration (UCC), datacenter
virtualization, mobility, and cloud-based
solutions, change the way enterprises interact
with employees, partners, and customers.
A new wave of employees, referred to as
Generation Y or digital natives, has vastly
different requirements from the current
enterprise standards around bring-your-
own-device (BYOD), collaboration, working
from home, the use of social networks, and
security. These developments, in addition to
on-going cost-cutting requirements, mean
that virtualization efforts and data center
consolidation will increase as enterprises
move to cloud computing solutions. Unified
communication and convergence efforts
will gain pace among organizations while
was followed by improving security on the
network (39%). In previous years security
has been the top priority. A key reason for
this was the indication elsewhere in the 2013
survey that the current network is struggling
to cope with the Third Platform demands –
for example over 85% of companies that had
implemented Cloud solutions had to consider
upgrading the network in some form or other.
Services Transformation
The Third Platform is not only reshaping
enterprise infrastructures and the role of
the CIO. It is also changing the market for
network-related services and the role of services
companies, including the way they interact
with enterprises. It demands a shift away from
technology-led point solutions to business-
outcome-led solutions. Players in this space
have to adapt in order to remain competitive
in the future: the Second Platform approach of
box shifting and limited services attach is not
going to be good enough. IDC sees a bright
future for Services companies that embrace
this next-generation services approach.
The total worldwide enterprise
network consulting and integration
services (NCIS) market accounted
for $25.5 billion in revenue for 2012,
growing at 5.4% over 2011, and
is expected to reach $27.4 billion
in 2013.
The network continues to remain core to IT
strategy and network-based initiatives will
grow in importance. This market, which
is intimately tied to enterprise network
infrastructure growth, will grow over the
forecast period to $35.4 billion by 2017,
for a CAGR of 6.8%. These integration
activities include labour-intensive services
such as implementation, migration, security
increasing numbers and types of devices
requesting access to the enterprise network
will proliferate. New devices – including
those related to machine-to-machine
communications – will bring greater
complexity in traffic patterns, more security
threats, and different user requirements,
including compliance. Copious amounts of
data traversing over networks will grow at
staggering rates and the ability to make sense
of the ever-increasing information will become
a growing challenge for enterprise customers.
This transformation will have a dramatic
impact on the CIO: it implies a world out of
the control of the CIO, at least compared to
the strictly regulated worlds of the mainframe
and client-server computing, which made
up the First and Second Platforms of
ICT. Requirements are exploding, ICT
cornerstones such as compute and storage
are commoditizing, connectivity demands
are increasing, and line of business leaders
are chipping away at the hegemony that the
CIO enjoyed around technology decisions.
Thus the CIO’s challenge is to compress,
contract, refine and simplify the ICT on offer,
effectively the opposite of the trends feeding
the Third Platform.
This challenge calls for a network-centric
view, as the network becomes one of the few
areas where the CIO can exert control and
address the new requirements. It is interesting
to note that this approach was demonstrated
in IDC’s annual EMEA Enterprise
Communications Survey for 2013, which
has revealed that for European CIOs updating
network infrastructure is now the most
important priority. Overall in Europe 46% of
respondents indicated that ‘upgrading existing
infrastructure and increasing bandwidth’
was a priority this year – and this was the top
selection. Next most important was improving
data back-up and recovery (41%), and that
Annual Review 2013 Logicalis 17
software, new tools, and processes to increase
efficacy, cost efficiency, and profitability for
services firms while increasing the ability for
self-service and faster times for deployment
for enterprises. IDC believes there will be
more clearly defined articulation of services
offers, leveraging the shift to the Third
Platform, as well as increased investment in
technologies to support this move.
Over time, IDC has observed a
steady evolution of services firms
moving away from being technology
(product)-led resale organizations
that have been vendor-dependent to
consulting-led or solutions-led firms
which thereby define their own brand.
IDC has observed the following trends that
will continue to play a role in transforming
the landscape:
•	 Investment in tools and processes to
simplify, automate, standardize, and
increase flexibility, with the goal of
providing consistent delivery while
reducing operational costs.
•	 Modularization of capabilities for
increased customization for customers.
•	 Articulation of methodologies and best
practices for competitive differentiation.
•	 MA activity and partnering to provide
end-to-end solutions and consumption
models for enterprise customers.
This evolution will be challenging for many
firms, and significant investment in internal
processes and technologies to increase
operational, sales, and consulting efficiencies
will be required.
Conclusion
Enterprises will continue to spend on strategic
networking projects to remain competitive.
As such, these projects are taking on a much
more strategic role within the business, and
services firms that provide best practice to
ensure the success of an advanced networking
deployment while closely aligning these
investments to business outcomes will be
market leaders.
IDC believes that services firms that have
defined and repeatable methodologies
surrounding these types of offers will not only
be successful meeting their clients’ objectives
but create profitable businesses for themselves
in a world that is being reshaped by the ‘once
every 20-25 years’ shift to a new technology
platform: the Third Platform built on
mobility, cloud, big data analytics, and social
technologies.
implementation, test and debug, and system
configuration services. IDC believes moving
through the forecast period that there will be
a shift from many of these manual integration
activities to more strategic consulting-led
services. This migration will be driven by
the use of automation and intelligence
acquired from the devices and networks.
IDC foresees that:
•	 Technology initiatives, such as mobile,
social, cloud, and big data, which IDC
collectively terms the four pillars of
the Third Platform, will begin to drive
transformation of the market.
•	 Network-centric technology initiatives,
such as enterprise mobility, video,
collaboration, datacenter transformation,
and cloud, and understanding how
software-defined networking (SDN) will
impact future network initiatives, present
strong opportunities.
•	 Increased complexity in networking
architectures along with evaluating
various consumption models (on-premise,
managed, hosted, and cloud) will require
enterprises to seek consulting and strategy
engagements from third-party providers to
help align technology requirements with
business objectives.
•	 Services firms will continue to invest
in tools, resources, and talent to meet
customer needs and requirements outlined
above, or risk falling behind competitors.
In this new paradigm, processes will, at a
high level and over time, require that the
services delivery models transform rapidly
to meet the needs of the customer. This will
be characterized by taking people-intensive
processes and distance out of the services
model and replacing these elements with
IDC Predictions 2013: Competing on the
3rd Platform, by Frank Gens, November 2012
(IDC # 238044)
Worldwide and U.S. Enterprise Network
Consulting and Integration Services 2013–
2017 Forecast, by Leslie Rosenberg and Curtis
Price, May 2013 (IDC # 241017)
IDC Predictions: EMEA Network Life-Cycle
Services in 2013, by Lionel Lamy, Chris Barnard,
Bruno Teyton, and Andy Hicks, January 2013
(IDC # PM51V)
EMEA Network Consulting and Integration
Services 2011 Market and 2012–2016
Forecast, by Lionel Lamy, Chris Barnard,
Bruno Teyton, and Andy Hicks, December 2012
(IDC # IN03U)
Find out more about IDC’s Network Life-cycle
Services research:
Worldwide program:
www.idc.com/getdoc.jsp?containerId=IDC_P14
Europe, Middle East and Africa program:
www.idc.com/getdoc.jsp?containerId=IDC_P8451
Further information
By 2020 the ICT industry is predicted
to reach $5 trillion
Source: Worldwide and U.S. Enterprise Network Consulting
and Integration Services 2013–2017 Forecast, May 2013
(IDC # 241017)
$5 trillion
Worldwide Network Consulting
and Integration Market ($bn)
2011 2012 2013
25.5 Predicted
27.424.2
18 Logicalis Annual Review 2013
Where we operate
North America
Market position
Operates across more than 20 offices in the USA
Annual
revenues:
$420m
Employees:
700
Latin America
Market position
Present in Brazil, Argentina, Bolivia, Chile, Colombia,
Ecuador, Mexico, Peru, Paraguay and Uruguay.
Annual
revenues:
$480m
Employees:
1,180
Insight by IDC
The Latin American market
Growth opportunities in emerging markets will be
greater than in mature regions such as North America.
Latin America is expected to grow at a CAGR of
7.8% during our forecast period, to a value of $6.1bn
in 2017. This can be attributed to the continued
build-out of enterprise networks in these regions as
well as the desire to take on more advanced capabilities
in the network.
Insight by IDC
The North American market
The market for network consulting and integration
services (NCIS) in the USA will show a compound
annual growth rate of 7% over IDC’s five-year
forecast period, reaching $14.7bn by 2017. In mature
markets, networking-based technology deployments
will become more complex and transformative to the
business, and NCIS services will become that much
more essential to the success of the deployment.
Latin America
Market
$4.5bnvalue of network
consulting and
integration market
in 2012
North America
Market
$10.4bnvalue of network
consulting and
integration market
in 2012
Delivering key services
around the world
Annual Review 2013 Logicalis 19
Europe
Market position
Present in UK, Ireland, Netherlands, Spain,
Channel Islands and Germany
Annual
revenues:
$480m
Employees:
1,055
Insight by IDC
The European market
Mature markets, such as Europe will see slow, but
steady growth over the forecast period given the
subdued economic conditions. The market for Europe,
the Middle-East and Africa (EMEA) will grow at a
CAGR of 6.2% to a value of $9.9bn by 2017. Certain
verticals, such as financial services will return to more
normal IT and network spending than others, such as
government, which will vary by country/region.
Asia Pacific
Market position
Present in Australia, Singapore, Taiwan, Malaysia,
Indonesia, China and Hong Kong
Annual
revenues:
$120m
Employees:
510
Insight by IDC
The Asia Pacific market
This market (our analysis excludes market data for
Japan) is expected to grow over the forecast period
at a CAGR of 7.8% to a value of $4.7bn. Advanced
networking technologies and applications drive the
growth. Opportunities in data centres and cloud will
require services organisations to refine and formalise
their methodologies and go-to-market offers for the
enterprise and also to upgrade their skills.
European
Market
$7.3bnvalue of network
consulting and
integration market
in 2012
Asia Pacific
Market
$7.3bnvalue of network
consulting and
integration market
in 2012
Managed Services
Centres
 North America
Cincinnati (US)
Detroit (US)
 Europe
Slough (UK)
Cologne (Germany)
Rijswijk, (NL)
 Latin America
São Paulo (Brazil)
Buenos Aires
(Argentina)
 Asia Pacific
Shanghai (China)
Cyberjaya (Malaysia)
Data Centres
 North America
Cincinnati (US)
Phoenix (US)
Edison (US)
 Europe
Slough (UK)
Bracknell (UK)
Guernsey
 South America
São Paulo (Brazil)
 Asia Pacific
Shanghai (China)
Cyberjaya (Malaysia)
Sydney (Australia)
20 Logicalis Annual Review 2013
Business model
Our game plan
For our customers
• Improve efficiency of corporate IT
resources and maximise value from
existing investments
• Embrace new technologies
with confidence
• Enable new user experiences
and services
• Exploit new ownership and
consumption models
• Enable secure environments
For our business
• Invest in innovation and infrastructure
for competitive advantage
• Offer our customers choice in
ownership and operational models
• Build a consistent international
footprint
• Leverage our partnerships with the
world’s leading technology vendors
• Attract and retain the best people
Solving problems for our customers is at the heart
of our core business objectives
Our strategic objectives
• Banking and Financial Services
• Education
• Energy and Utilities
• Healthcare
• Government
• Manufacturing and Distribution
• Professional Services
• Retail
• Telecom Service Providers
Our markets
Our investment
Innovation
Infrastructure
People
Our main strength is bringing
value to commercial and
public sector mid-sized
organisations, as well
as large enterprises and
service providers.
Our focus
Large
Enterprise
Global 2000
Large mid-range
Emerging
mid-range
SMB
Annual Review 2013 Logicalis 21
Communications
and Collaboration
• UCaaS
• Video aaS
• Collaboration aaS
• Hosted UC
• VDesk aaS
• Consulting Services
Data Centre
• Data Centre Hosting
• Managed Hosting
• IaaS
• PaaS
• VMaaS
• VDIaaS
• Consulting Services
Security
• Infrastructure Security
• SIEM
• MDM
• Application Firewalls
• AAA
• Consulting Services
Remote Infrastructure
Management and Support
Services
• Communications Networks
• Collaboration
• Computing
• Storage
• Virtualisation
• Maintenance
Infrastructure and
Software Solutions
• Data Centre and Virtualisation
• Communications and
Collaboration
• Communications Networks
• Business Analytics
• Consulting Services
• Professional Services
Our customers tell us that doing business with us internationally also
means consistent engagement processes, culture and infrastructure.
Integration Cloud services Managed services
Our portfolio
Creatingvalue
We mitigate risk for our customers by integrating, 
managing and facilitating their technology consumption.
Our value proposition
We build strong partnerships with the
world’s leading ICT vendors and understand
their latest technology developments to
interpret how new technology platforms
can deliver services and solutions across
our international framework.
Our strong partnerships
Systems Integrator
M
an
agedServices
CloudSer
vices
Business and
technology
working as one
22 Logicalis Annual Review 2013
Financial overview
A strong performance
across all our regions
Creatingvalue
Latin America remains
the largest region
Latin America remains the largest region continuing to be
driven by further expansion of communications and network
infrastructure. Logicalis now operates in 10 countries across
Latin America from Argentina to Mexico but with Brazil
still by far the prime operation.
In FY 2013, Europe comprised mainly the UK with only
a small element of the 24% derived from Germany. In the
next financial year however, Europe will make up a higher
proportion, following the acquisitions in Spain, Ireland, the
Netherlands and the Channel Islands.
Stronger services mix
Logicalis improved its services-to-product revenue mix
with services now approaching our longer term target
of 30% of total revenues.
Revenue from total services grew by 14% and the largest
driver of this has been our managed services activities.
In FY 2014, our annuity revenues are planned to exceed
$250m.
The improving services mix has been a major contributor
not only to margin stability but also to improved predictability
of business in the current challenging economic
environment.
Revenue % geographic split
2012
North America 31%
Latin America 36%
Europe 25%
Asia Pacific 8%
Revenue % segmental split
2012
Product 75%
Professional Services 9%
Maintenance and
Managed Services 16%
Revenue % geographic split
2013
North America 31%
Latin America 36%
Europe 24%
Asia Pacific 9%
Revenue % segmental split
2013
Product 73%
Professional Services 10%
Maintenance and
Managed Services 17%
Annual Review 2013 Logicalis 23
Cisco remains the most
significant product vendor
Cisco remains the most significant vendor partner for
Logicalis, providing not just networking equipment but
solutions for data centres (such as servers and switches),
security and collaborative voice and video applications.
Our IBM revenues are expected to grow in this financial
year based on the acquired 2e2 businesses in Europe, but
overall the vendor product solutions mix remains steady
as we continue to focus as a system integrator on
enterprise networks and IT solutions for data centres.
Improvement in gross margins
Overall the gross margin percentage reached 23% of
revenues and with good margin management showed
a positive upturn in every region except Asia Pacific.
The change in Asia Pacific was attributable to the product
and services mix, as the region has been expanding by
increasing product sales to the enterprise market and
growing the business in Indonesia.
Gross margin %
2013 and 2012
FY 2013
FY 2012
North America
23.4
24.6
Latin America
22.7
22.9
Asia Pacific
30.4
28.4
Total
22.4
22.9
Europe
18.3
19.0
Revenue % by vendor
2013
IBM 19%
Cisco 55%
HP 10%
Others 16%
Revenue % by vendor
2012
IBM 19%
Cisco 56%
HP 11%
Others 14%
24 Logicalis Annual Review 2013
Corporate responsibility
Logicalis’ policy is to actively and
enthusiastically support the welfare
of its people, the environment and
local communities wherever we
have a presence.
Our people
Logicalis aims to be an employer of
choice; attracting, developing and
retaining the best people. We understand
that knowledge is the key to success
and we maintain good communications
with employees through our information
and consultation procedures.
Our personnel practices ensure that
every employee, wherever they work,
and whatever their role, is treated
equally, fairly and respectfully at all
times. Adherence to international
health and safety standards ensures
that our people are properly protected
and cared for, wherever they operate.
Logicalis maintains consistent and
transparent diversity policies across
all our markets. We firmly believe that
career opportunity, recognition and
reward should be determined by a
person’s capabilities and achievement,
not their age, sex, race, religion or
nationality. Wherever we operate,
Logicalis strives to maintain a workforce
that reflects the skills, ethnicity and
demographics of the local population.
Logicalis recognises that it is the ideas,
skills and capabilities of our people that
drive our development and growth. In
return, Logicalis will invest in whatever
training and resources our people need
to ensure that they are able to develop
and grow with us.
Logicalis is committed to rewarding
its shareholders though consistently
producing above-average returns
and growth.
Environment
As a responsible international provider of
ICT solutions, Logicalis seeks to measure
and minimise the way in which any of its
commercial activities may impact the
environment. Logicalis is also committed
to providing practical advice and support
to its customers and suppliers to help
them along the path to ever cleaner and
greener ICT solutions.
As an early adopter of Green ICT ideas
and activities, Logicalis recognises that
a responsible attitude to Green ICT can
lead to significant reductions in energy
consumption and carbon emissions. As
well as reducing greenhouse gases and
operational costs, the technologies it
promotes, such as remote working and
video and teleconferencing, enable more
flexible working, greater productivity and
improved business continuity.
The Logicalis Group’s Slough, UK
office maintains an environmental
management system, compliant with
ISO 14001, which is used to set and
monitor targets for waste reduction and
reductions in power and water usage
and which is audited by an independent
consultant every 12 months. Initiatives
to reduce the business’s environmental
impact have included ‘green’ events for
employees to spread understanding of
good environmental practice throughout
the organisation.
This year, Logicalis’ environmental
objectives are to review the solar
panel technology for our head office
in Slough and also roll out a user
training and adoption programme
on video conferencing which will
reduce fuel consumption.
Logicalis UK’s continued focus on the
efficiency of its data centre operations
leads to incremental increases in the
company’s efficiency as measured by
PUE (power usage effectiveness). The
effects of the increased investment that
Logicalis UK made when building its
data centre assets have resulted in an
improved efficiency rating. In the last year
alone this has saved over 300,000 KWhs
of energy usage.
Logicalis US maintains a national vendor
partnership with Cintas to handle office
paper recycling across all offices. Every
quarter Cintas provides Logicalis US with
a certificate reflecting the number of trees
the division has saved based upon the
gross weight of paper recycled.
Annual Review 2013 Logicalis 25
In addition, Logicalis US maintains a
national partnership to provide water
filtration systems across all offices
which has been shown to reduce the
volume of water consumed compared
to more conventional tap water access.
Logicalis US invests in fuel-efficient
vehicles that are involved with local
customer cabling solutions.
Logicalis US also engages with its
prospective landlords to understand
any green initiatives they comply with,
or are implementing. This can include
anything from LEED (Leadership in
Energy and Environmental Design)
certified buildings, to office lights
which automatically shut off upon
sensing non-activity (as installed in
our corporate HQ), to more efficient
power supply solutions.
In Latin America, for the fourth
consecutive year, Logicalis Southern
Cone carried out paper and plastic
recycling campaigns for the Foundation
of Garrahan Hospital in Argentina,
an institution specialising in complex
treatments for children. The campaigns
involve office collection of disposable
paper and plastic cups, to be donated
to the Foundation for recycling.
Logicalis Latin America is also developing
actions to raise awareness about natural
resource conservation (paper, water and
electricity) through posters in meeting
rooms and across its offices.
In Brazil, PromonLogicalis has set up
minibuses to encourage employees to
use public transportation to reduce CO2
emissions and traffic jams.
In Asia Pacific, Logicalis Singapore
has plans to install water-saving devices
and energy-saving lights in its premises.
In Logicalis Australia, two of the three
Australian offices have moved into new
premises, which feature an activity-based
workplace fitout that reduces power
requirements (through a reduced number
of desks and floorspace) and promotes
effective teleworking.
Community
Logicalis encourages its operating
companies in every territory to create
initiatives that help improve the quality
of life for their local communities. Here
are just a few highlights.
During the 2012 holiday season, Logicalis
US donated over US$55,000 to 50
charities in communities where its
employees work and live; each charity
was nominated and selected by local
employees in one of 16 geographical
regions, and employees also made the
cheque presentation. Their support made
a big difference to community agencies
ranging from food banks and homeless
shelters to healthcare research. In
addition, Logicalis US encourages all
employees to donate their time in their
local community by providing eight hours
of paid time off annually.
The Logicalis US ‘Catch a Shining Star’
recognition programme allows employees
to nominate their co-workers for going
above and beyond the call of duty; in the
last year, 10 employees were selected to
be a NOVA recipient which is the highest
level of recognition – allowing each of
them to identify a charity to which
Logicalis US donated US$200 in
their name. Donations of US$2,000 were
made in 2012 to a total of ten charities.
In Logicalis UK, employees are given
the opportunity to donate to charities
through the charitable giving option in
their flexible benefits programme. They
have also held a couple of ‘charity bake
days’ where employees bake cakes and
all proceeds are given to local charities.
They have also supported a cancer
hospice, an alzheimer’s hospice and
other children’s charities.
Logicalis Southern Cone made several
donations to regional schools: in
Argentina it donated to two schools in
Entre Rios; in Chile to Maria Ayuda
Foundation of Santiago; in Paraguay,
Logicalis supports Adela Speratti of
Asuncion school; in Peru it donated to
the ANAR Foundation (Aid to Children
and Adolescents at Risk) and in Uruguay
they have supported a school in
Montevideo.
In Brazil, PromonLogicalis supports
the Junior Achievement organisation –
and has started a volunteer programme
which has provided education and
work readiness training to young
adults and vocational education for
adolescents from disadvantaged
communities. PromonLogicalis also
supports ‘Mozarteum Achievement’,
an organisation that aims at bridging
the school-work gap and fostering
entrepreneurship.
PromonLogicalis joined the council of
‘Instituto Razao Social’, an organisation
that focuses on developing learning and
teaching processes and the skills of
public school educators. In 2011,
PromonLogicalis launched the Portal
do Voluntariado (Volunteer Portal) where
its employees can find opportunities to
help disadvantaged communities.
Logicalis Singapore has a Recreation
Club comprising employees who
research potential community projects
for the organisation to be involved in.
Logicalis Singapore has supported
the SingTel Touching Lives Fund (TLF)
by participating in its charity golf
tournament for the past nine years. The
TLF is SingTel’s corporate philanthropy
programme and aims to provide
disadvantaged children and young
persons with special needs or who are
at risk with learning opportunities and
the chance to improve their quality of life.
Logicalis Singapore also helped to raise
funds by participating in the M1 Charity
Golf 2012 tournament and donating the
proceeds to its adopted charities:
Beyond Social Services, Children-At-Risk
Empowerment Association, Children’s
Cancer Foundation, Singapore Children’s
Society and the Spastic Children’s
Association of Singapore. Typically, 1% of
Logicalis Singapore’s profits go towards
such community projects.
In 2012, Logicalis Australia supported
Marathon Cricket, an event raising money
for disabled sports charities – over
$12,000 was raised by Logicalis and its
customers. Logicalis Australia also
supported a number of cancer charities,
with all money raised from auctioning
obsolete equipment and furniture
following their office move being given to
Redkite (an organisation which supports
parents who have children with cancer).
26 Logicalis Annual Review 2013
Corporate responsibility
continued
Annual Review 2013 Logicalis 27
Our core values
Customer-oriented
Honest
Innovative
Empowerment
Quality
Trusted
– we listen to our customers’ needs
and focus on delivering value to
their organisations.
– we have a culture that is based
on integrity and openness.
–
w
e
attractspirited
and creative
em
ployees
w
ho
show
 heartand
conviction
in
all thatthey
do.
–weconsistentlydeliveron
ourpromises.
–wefostera‘can-do’approachwhere
helpingourcustomersandcolleaguesis
centraltoourjobsatisfaction.
– we are professional in all our
business dealings and dedicated
to achieving, and maintaining the
highest standards.
In Logicalis UK, employees are
given the opportunity to donate
to charities through the charitable
giving option in their flexible
benefits programme.
“
23 1 4
28 Logicalis Annual Review 2013
1. Jens Montanana
Chairman
Jens is the founder of and chief architect
behind Datatec, which he established in 1986,
and also Chairman of Logicalis since March
2007. Between 1989 and 1993, Jens served
as Managing Director and Vice-President of
US Robotics (UK), a wholly owned subsidiary
of US Robotics which was acquired by 3Com.
In 1993, he co-founded US start-up Xedia
Corporation in Boston, MA, an early pioneer
of network switching and one of the market
leaders in IP bandwidth management, which
was subsequently sold to Lucent Corporation.
In 1994, Jens became Chairman and
Chief Executive Officer (CEO) of Datatec
which listed on the Johannesburg Stock
Exchange in November 1994 and on the
Alternative Investment Market of the
London Stock Exchange in 2006.
He has previously served on the boards and
subcommittees of various public companies,
and currently serves as chairman of Corero
plc, an AIM-listed software security business.
2. Ian Cook
Chief Executive Officer
Ian Cook is CEO of Logicalis Group. Since he
stepped into the role in March 2007, Logicalis
has become an international brand and a
respected partner of the major technology
vendors. Ian has wide-ranging experience in
the technology industry spanning more than
25 years. He joined Logicalis from Damovo
where he had extensive involvement in its
international operations as Chief Operating
Officer (COO).
Prior to Damovo, in 1990 Ian led the Board
of Cablestream which became Siemens
Network Systems Ltd (SNSL) (now Affiniti),
one of the UK’s leading network integrators.
Over a ten-year period at SNSL he rose to
Group Managing Director responsible for
operations across Europe.
Ian Cook joined Logicalis as CEO, European
Operations in 2003 and became CEO of
Logicalis Group in 2007. Since then Logicalis
has changed from acting as a value-added-
reseller for specific manufacturers to a broad-
based IT solutions provider with data centre
assets on four continents. Managed services
cover all aspects of IT business needs,
from simple remote monitoring to hosting
and innovative cloud services such as
Analytics-as-a-Service.
3. Mark Rogers
Chief Operating Officer
Mark Rogers joined Logicalis in 2003 as
Finance Director for Logicalis UK, and in
2004 he became Chief Financial Officer
(CFO), European Operations. Since March
2007, he has taken on the role of COO for
Logicalis Group.
Mark has extensive experience in the
technology and service sectors both in the
UK and internationally. He spent 20 years at
Racal Electronics/Thales, of which 13 years
were at Finance Director level within divisions
providing Managed Network Services,
Telecoms, and Survey and Positioning
Services. While at Thales he was also
Chairman of Citylink Telecommunications,
a joint venture company which had secured
a £1.2bn, 20-year Private Finance Initiative
contract with London Underground. Also,
he has significant mergers and acquisitions
experience, including the sale of Racal
Telecom to Global Crossing for £1bn
as well as experience in the acquisition
and integration of smaller businesses.
He started his finance career with Revlon
where he qualified as a Chartered
Management Accountant.
Board of Directors
Annual Review 2013 Logicalis 29
4. Nigel Drakeford-Lewis
Chief Financial Officer
Nigel Drakeford-Lewis is a Fellow of the
Institute of Chartered Accountants in England
and Wales and also has an honours degree
in Economics and Accountancy from Exeter
University. Nigel joined Datatec in June 2000,
initially to help build an advisory services
division which was subsequently merged
with Logicalis. He then moved across to
Logicalis Group in November 2000 to focus
on the reshaping of Logicalis Group and help
redefine its strategic direction. Since April
2001, Nigel has been CFO of the Group with
responsibility for the financial management
and control of operations across the Group.
After qualifying as a Chartered Accountant
with Grant Thornton, Nigel held senior
financial positions with Black  Decker,
Grand Metropolitan (now Diageo) and
Dixons Group. Prior to joining Datatec, Nigel
worked for five years as a senior consultant
with Arthur D Little on strategy, corporate
finance and performance improvement
assignments, primarily in the fixed and
mobile telecommunications sector.
Rob Evans
Non-Executive Director
Rob has held a wide range of financial,
operational and MA roles both within Datatec
and other organisations internationally.
Between 1996 and 2000, Rob was Datatec’s
UK Finance Director and then Group MA
Director, during which time he worked on
more than 20 acquisitions around the world.
He rejoined the Group in 2008, initially as an
integration and transformation executive with
oversight of the Group’s emerging markets
operations in Africa, India and the Middle East
(AIME). He then became Chief Operating
Officer of Westcon AIME. Since 2010 he has
been Head of the Consulting Services division,
is on several of the Group’s subsidiary
boards and is Chairman of Analysys Mason.
On 1st May 2012, he became CFO for
Datatec Limited.
Rob has previously held senior positions
with divisions of other listed groups including
Proudfoot and Data Translation. He began his
career qualifying as a Chartered Accountant
with KPMG, where he worked in both London
and Melbourne.
Felipe Lima
Non-Executive Director
Felipe Alceu Amoroso Lima is an Executive
Director and CFO of Promon since June 2010.
In August 2011 he was appointed a Non-
Executive Director of the Logicalis Board.
From 2005 to 2010, Felipe served as CFO and
Board Member for Votorantim Cement North
America (VCNA) – a leading manufacturer
of cement and supplier of building materials
in the United States and Canada, with
responsibility for the finance, legal and IT
departments. VCNA is a subsidiary of the
Brazilian-based Grupo Votorantim, one of
the largest conglomerates in Latin America.
From 1996 to 2005, Felipe was with Citigroup,
as a Vice President for the Latin America
Debt Capital Markets in New York for six
years. Prior to Citigroup he served in various
roles at Unibanco, Promon Engenharia,
Schlumberger, and Caterpillar. Felipe Lima
has a B.S. degree in Mechanical Engineering
from Universidade Estadual de Campinas.
Stephen Davidson
Non-Executive Director
Stephen Davidson is Chairman of Datatec
Limited and Mecom Group plc. He is also
a non-executive director of Inmarsat plc,
EBT Mobile China plc and Weare2020 plc.
30 Logicalis Annual Review 2013
Financial results
Income statement – unaudited
2013
US$m
2012
US$m
Revenue 1,352.4 1,236.5
Cost of sales (1,042.1) (959.1)
Gross profit 310.3 277.4
Administrative expenses (231.7) (210.0)
EBITDA 78.6 67.4
Depreciation of property, plant and equipment (14.3) (13.3)
Amortisation of intangible fixed assets (9.6) (11.5)
Operating profit 54.7 42.6
Net finance costs (9.5) (4.5)
Datatec management fees (4.8) (4.9)
Revaluation of non-controlling interest buy-out liability 1.1
Release of excess acquisition consideration 1.6
Goodwill adjustments 0.4
Profit before tax 40.4 36.3
Tax on profit on ordinary activities (16.5) (14.8)
Profit for the year 23.9 21.5
Balance sheet – unaudited
2013
US$m
2012
US$m
Goodwill and other intangible assets 178.1 191.9
Property, plant and equipment 40.5 41.5
Deferred tax asset 18.5 18.1
Total non-current assets 237.1 251.5
Inventories 49.6 90.6
Trade and other receivables 376.0 368.8
Foreign corporation tax recoverable 7.5 5.3
Cash and cash equivalents 94.7 77.5
Total current assets 527.8 542.2
Total assets 764.9 793.7
Trade and other payables) (426.7) (431.0)
Bank overdrafts and loans (26.7) (44.6)
Current tax liabilities (3.5) (1.1)
Obligations under finance leases (3.2) (5.3)
Deferred consideration on acquisition of subsidiaries (3.9) (10.4)
Liability for share-based payments (2.7) (4.1)
Total current liabilities (466.7) (496.5)
Net current assets 61.1 45.7
Amounts owed to holding company and fellow subsidiaries (32.9) (38.0)
Obligations under finance leases (3.4) (6.3)
Deferred consideration on acquisition of subsidiaries 0.0 (3.3)
Liability for share-based payments (6.4) (3.7)
Deferred tax liabilities (23.8) (21.1)
Other long term liabilities (5.0) (6.0)
Total non-current liabilities (71.5) (78.4)
Total liabilities (538.2) (574.9)
Net assets 226.7 (218.8)
Share capital and share premium 130.2 130.2
Foreign currency exchange and other non-distributable reserves (37.0) (26.1)
Retained earnings 89.9 72.1
Attributable to equity holders of the parent 183.1 176.2
Non-controlling interest 43.6 42.6
Total equity 226.7 218.8
Annual Review 2013 Logicalis 31
Our subsidiaries
Percentage held
Statutory name Country of incorporation 2013 2012
Holding Company
Logicalis Group Limited England and Wales 100% 100%
Subsidiaries of Logicalis Group Limited
Logicalis Group Services Limited England and Wales 100% 100%
Logicalis UK Limited England and Wales 100% 100%
Satelcom Limited England and Wales 100% 100%
Logicalis Computing Solutions Limited England and Wales 100% 100%
Hawke Systems Limited England and Wales 100% 100%
T.B.C. Group Limited England and Wales 100% 100%
TBC Limited * England and Wales 100% 100%
Promon-Logicalis Latin America Limited England and Wales 60% 60%
Logicalis Computing Solutions Finance Limited * England and Wales 100% 100%
Direct Visual Group Limited * England and Wales 100% 100%
Direct Visual Limited * England and Wales 100% 100%
Direct Visual Services Limited * England and Wales N/A 100%
Next Generation Internet Limited * England and Wales N/A 100%
Inca Software Limited * England and Wales 100% 100%
Logicalis Limited (dormant) England and Wales 100% 100%
Logical Group Limited (dormant) England and Wales 100% 100%
Logicalis (Ireland) Limited Ireland 100% 100%
Logicalis Deutschland GmbH Germany 100% 100%
Logicalis Networks GmbH * Germany 100% 100%
Logicalis GmbH * Germany 100% 100%
Logicalis US Holdings, Inc. USA USA 100% 100%
Logicalis, Inc. * USA 100% 100%
Network Infrastructure Corporation * USA 100% 100%
Logicalis South America Inc * USA 60% 60%
Logicalis Argentina S.A. * Argentina 60% 60%
Logicalis Brasil Servicos de Assessoria Tecnica Limitada * Brazil 60% 60%
PromonLogicalis Tecnologia e Participações Limitada * Brazil 60% 60%
PTLS Serviços de Tecnologia e Assessoria Técnica Limitada * Brazil 60% 60%
PLLAL International LLC * USA 60% 60%
Logicalis Andina Bolivia LAB. Ltda. * Bolivia 60% 60%
Logicalis Chile S.A. * Chile 60% 60%
Logicalis Colombia S.A.S. * Colombia 60% 60%
Logicalis Ecuador S.A. * Ecuador 60% 60%
Logicalis Paraguay S.A. * Paraguay 60% 60%
Logicalis Andina S.A.C * Peru 60% 60%
Logicalis Uruguay S.A. * Uruguay 60% 60%
Logicalis Inc. S.A. * Uruguay 60% 60%
NetStar Group Holding Limited British Virgin Islands 100% 100%
Logicalis Australia Pty Limited * Australia 100% 100%
Corpnet (Australia) Pty Limited* Australia 100% 0%
Logicalis Shanghai Limited * China 100% 100%
Logicalis Pte Limited (Xiamen) * Hong Kong 100% 100%
Logicalis Hong Kong Limited * Malaysia 100% 100%
Logicalis Malaysia Sdn Bhd * Malaysia 100% 100%
Logicalis Asia Pacific MSC Sdn Bhd* Malaysia 100% 100%
Logicalis Singapore Pte Limited * Singapore 100% 100%
PT. Logicalis Metrodata Indonesia Indonesia 51% 51%
* Indicates a subsidiary which is owned indirectly via an intermediate holding company.
32 Logicalis Annual Review 2013
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Logicalis annual review 2013

  • 1.
    The game plan ischanging globally Annual Review 2013
  • 2.
    Contents 01 Introduction 02 Working smarter outsidethe office 04 Don’t cloud your opportunities 06 By working together you can achieve extraordinary things 08 Helping our customers to take their game to a new level around the world 10 Chairman’s statement 12 Chief Executive Officer’s statement 16 Insight 18 Where we operate 20 Business model 22 Financial overview 24 Corporate responsibility 28 Board of Directors 30 Financial results 31 Our subsidiaries
  • 3.
    Annual Review 2013Logicalis 01 The game plan is changing At Logicalis, we see that the world is shrinking; becoming more complex, with increasing competition, a deluge of new technologies and a changing workforce. The technology game plan is changing – and the ability to compete in the new marketplace depends on investment in IT for maximum business advantage. In this review, Logicalis takes a world view of game-changing trends and identifies the technology developments that precede or follow these shifts. It takes an open mind to embrace these changes and over the next few pages we hear from our customers  and leading thinkers on how this technology revolution is changing the game plan for businesses and individuals alike. Watch the video online when you see an icon and QR code
  • 4.
    The game planis changing 54%In mature markets, just 54% of employees believe that constant connectivity enables them to do their job better. 79%Employees in high-growth markets see bring-your-own-device as a way to get ahead in their careers, with 79% believing that constant connectivity to work applications enables them to do their job better. 02 Logicalis Annual Review 2013 Working smarter outside the office www.youtube.com/watch?v=XWsjcm6lC Oglist=UUsKItG189Tivv-SNyTxo6Gg Executives recognise that the mobility experience is capable of delivering an array of commercial benefits, including improvements in workforce business efficiency, productivity, collaboration and innovation.
  • 5.
    Annual Review 2013Logicalis 03 Download advisory paper, BYOD: an emerging market trend in more ways than one at http://tinyurl.com/nfc9qpz http://www.logicalismobility.com/ The surge in boardroom interest in mobility reflects more than an enthusiasm for the latest executive toy. The passion for mobility stems from the recognition that enabling the workforce to have anytime, anywhere access to business applications and productivity tools via smart mobile devices makes sound business sense. We have seen how this is game changing for doctors, engineers, sales executives, students… in fact everyone who has become used to taking their personal and social lives with them wherever they go. A report by Ovum in 2012 commissioned by Logicalis: BYOD: an emerging market trend in more ways than one, highlighted the difference in levels of bring-your-own- device (BYOD) uptake between countries – and specifically between mature economies and high-growth economies, and the correlated contrast in attitudes to work, privacy and mobile device usage. In recognising these cultural differences Logicalis adapts its mobility solutions accordingly and through our Mobility Experience Framework, we guide customers through the technical, security and policy decisions which need to be considered. The framework is based on Cisco’s Smart Solution, for which Logicalis is a recognised Cisco partner. We are able to support customers in building out a tailored BYOD and mobility strategy, from the implementation roadmap to specifying the technology and business requirements and supporting the workforce for BYOD with cloud and managed services. Logicalis is the only partner you need to deliver mobility – from business strategy to technical implementation. Products • Network implementation – right-size capacity to ensure a secure, rich mobile experience • Supporting the right mix of applications across a broad range of devices Services Logicalis has a clearly defined process which guides customers through the technical, security and policy decisions which need to be considered. Our support services ensure customers are able to manage and adapt to new operating systems, devices and user demands. Further information Analyst: Adrian Drury Practice Leader, Consumer Impact Technology, Ovum Location: London Solution: Enterprise Mobility 30 St Mary Axe Developed by Swiss Re and designed by architects Foster and Partners, this 40-storey office building is situated in the heart of the City of London. The building officially opened in March 2004 and provides some of the most flexible and environmentally sound office space in London. The building provides approximately 500,000 sq ft of office space from a footprint of just under 50 metres in diameter, a great deal smaller than a rectangular building providing the same accommodation and which enables the provision of a landscaped plaza around the building for residents and the public to enjoy. Why Logicalis?
  • 6.
    04 Logicalis AnnualReview 2013 Cloud computing provides a number of attractive attributes which can offer an organisation more flexibility and cost savings in its IT operations. Don’t cloud your opportunities www.youtube.com/watch?v=hWS wZotDYTMfeature=youtu.be The game plan is changing
  • 7.
    Annual Review 2013Logicalis 05 The Statue of Liberty The Statue of Liberty is a colossal neoclassical sculpture on Liberty Island in New York Harbor, designed by Frédéric Bartholdi and dedicated on 28th October, 1886. The statue, a gift to the United States from the people of France, is of a robed female figure representing Libertas, the Roman goddess of freedom, who bears a torch and a tabula ansata upon which is inscribed the date of the American Declaration of Independence, July 4, 1776. A broken chain lies at her feet. The statue is an icon of freedom and of the United States: a welcoming signal to arriving immigrants. Further information Logicalis can help you determine the best strategy for utilising cloud computing in your organisation and our professional services team can develop and execute a plan to meet your goals. Our Enterprise Cloud is an integrated cloud solution that offers unprecedented flexibility in capacity, ownership and services. It provides a highly secure, multi-tenant environment where we can build solutions for a single organisation, or for communities of like-minded organisations. It can remain relatively exclusive, or scale to hundreds of customers as the cloud market takes off. Why Logicalis? http://www.us.logicalis.com/microsites/ cloud-computing.aspx Read the case study for Health Care DataWorks at http://tinyurl.com/nkzqfbf Health Care DataWorks (HCD) It’s hard to avoid the obvious buzz around cloud computing. Almost every vendor has applied the term to anything and everything imaginable. During recent times there has been some debate over the level of adoption beyond the startup scene, specifically within the larger ‘enterprise class’ of companies, but the majority of US businesses are now using some form of cloud computing for IT. Many businesses across all industries are experiencing the benefits of cloud adoption, including faster development cycles, and quicker time-to-market products resulting in increased sales. Logicalis is supporting organisations across many industries in harnessing the potential benefits of cloud computing, both from private, and hybrid cloud environments. A leading provider of business intelligence solutions for healthcare organisations, Health Care DataWorks(HCD) has partnered with Logicalis to implement its advanced healthcare analytics and business intelligence solution for healthcare systems, hosting their software as a service (SaaS) on the Logicalis Enterprise Cloud platform. This is just one example of Logicalis partnering with an Independent Software Vendor (ISV) to jointly develop an innovative business model that includes cloud services. As businesses face the economic uncertainties of the future whilst recognising that continued investment in IT enables business innovation, many business leaders are looking for new ways to service their IT needs. They need to drive efficiency in service delivery and establish a predictable cost base. Cloud services respond to these imperatives by offering an alternative to owning and operating some or all of an organisation’s IT services. Client: Mike Ostrander CTO Health Care DataWorks Location: USA Solution: Business Analytics-as-a-Service
  • 8.
    06 Logicalis AnnualReview 2013 www.youtube.com/watch?v= hNBhEv_4ZpUfeature=share The game plan is changing Business collaboration tools are changing the way we think about working together, delivering returns on investment from operational, productivity, and strategic perspectives. By working together you can achieve extraordinary things
  • 9.
    Annual Review 2013Logicalis 07 Palacio Salvo Palacio Salvo is a building in Montevideo, Uruguay, located at the intersection of 18 de Julio Avenue and Plaza Independencia. It was designed by the architect Mario Palanti, an Italian immigrant living in Buenos Aires, Argentina who used a similar design for his Palacio Barolo in Buenos Aires. Palacio Salvo was constructed in 1928 in a mixture of styles with influences of Italian gothic, and was for decades the tallest building in South America. Following its inauguration on 12th October 1928, it rapidly became a symbol of pride for the people of Montevideo. To this day it can be found on most postcards of the city and country and remains a national icon. Find out more about Ceibal at http://www.logicalis.com/our-customers/ case-studies/plan-ceibal.aspx Find out more about Workspace Collaboration at www.us.logicalis.com/solutions-and- services/unified-communications.aspx Further information Communication and collaboration solutions from Logicalis converge data, voice and video and integrate your employees, your customers and your partners in a shared, borderless IT environment. Unified Communications: extend consistent communications to everyone in your organisation – at corporate headquarters, at branch offices, working remotely, or via mobile devices. Video Conferencing: create a live, face-to- face communication experience across your network. Workspace Collaboration: provide an instant shared environment for all kinds of work sessions, training sessions and sales presentations. Plan Ceibal The new generation of collaborative tools has meant the workplace as we knew it has evolved considerably and has empowered people to engage and innovate – anywhere, on any device. Collaboration involves many people – in many different places. It enables people to work continuously across multiple platforms and devices with instant messaging, screen sharing, web and video conferencing, and shared workspaces – on premises or in the cloud. Video places people at the centre of the collaboration experience. It enables them to work together in new ways to transform business and accelerate innovation, where everyone, everywhere can be face-to-face and more effective. There’s no better example of this than in Uruguay, which is the first country to provide each child and teacher in the public education system, with a laptop and connectivity to use in education. In conjunction with an initiative called Plan Ceibal (Plan de Conectividad Educativa de Informática Básica para el Aprendizaje en Línea), Logicalis has delivered a video conferencing solution into multimedia classrooms and teaching points across the country making distance learning English language courses available to all primary children and school teachers. The results are inspirational and demonstrate the art of the possible. Video is as relevant in banking, retail and healthcare as it is in education and many other industries. With technology solutions like this, see how Logicalis can change the game plan for businesses and individuals alike. Client: Plan Ceibal Location: Uruguay Solution: Workspace Collaboration Why Logicalis?
  • 10.
    08 Logicalis AnnualReview 2013 Logicalis takes care of everything for us from start to finish… the whole enchilada. Jim Krueger, CIO Hydrite Chemical Logicalis US The game plan is changing Helping our customers to take their game to a new level around the world Logicalis lets us focus on what we’re good at, and they take care of the rest. Mike Ostrander, CTO Health Care DataWorks Logicalis US www.youtube.com/watch?v=hWS wZotDYTMfeature=youtu.be
  • 11.
    Annual Review 2013Logicalis 09 The cooperation with Logicalis SMC went very well. They’re committed professionals who are clearly conversant with this type of environment. They’re very well attuned to the solution and clearly demonstrate their expertise. Jeroen van der Meer, CTO ASP4all – Managed Hosting Services Logicalis SMC Netherlands With help from IBM and Logicalis, we have built a solution that is dramatically more scalable and adaptable. Our financial analysts are able to build new cubes and create new processes themselves, developing solutions in-house. This has completely transformed our ability to meet the needs of the business rapidly, and at minimal cost. Head of Performance Strategy Large Outsourcing Company Logicalis UK Logicalis provided exactly what we were looking for: an established service provider capable of providing reliable and prompt IP telephony support services. In addition, it has a strong regional presence in the Asia Pacific market. Christopher Han, Information System Manager FARO Technologies Logicalis Singapore
  • 12.
    10 Logicalis AnnualReview 2013 “We have delivered a record set of results, and are well placed for the future. Jens Montanana Chairman Chairman’s statement
  • 13.
    Annual Review 2013Logicalis 11 “Our EBITDA margins rose for the fourth consecutive year. I am delighted to report that Logicalis has delivered a record set of results and is well placed for the future. Our full year results show revenues rose a respectable 9% and almost all of it, 8%, was organic. Our EBITDA margins also rose for the fourth consecutive year and almost reached 6%. It was particularly pleasing to see a significant turnaround in the UK and the US, which make up the vast majority of the European and North America segments respectively. There were some challenges in the Asia Pacific region which was dragged down by the lower contribution from Australia, while Latin America’s progress was slowed by weaker local currencies versus the US dollar. However, overall we are very pleased with the generally robust performance in all areas. Through recent acquisitions we have extended the footprint of Logicalis in to new markets and added impetus in some existing markets. Through the acquisition of the four European operations of 2e2, we now have operations in Spain, the Netherlands, Ireland and the Channel Islands to complement our existing presence in the UK and Germany, and from this year we will be reporting Europe as a single segment for Logicalis. Our income statement showed positive results across all areas. Gross margin growth outstripped the increase in operating costs and EBITDA rose 17% to $79 million. Our EBITDA margin has increased, as both geographic spread and our services mix continue to improve. Even more impressively, our operating profit rose by 28%. Our revenue split across regions has shown no real change over the last year. Europe last year was comprised mainly of the UK, with a small portion of the 24% derived from Germany. Latin America remains the largest region continuing to be driven by further expansion of telecommunications and network infrastructure. We are now in 24 markets in total: in 10 countries across Latin America from Argentina to Mexico, with Brazil still by far the largest, in six countries in Europe, in the USA and in seven countries across Asia Pacific. Our services business continues to grow steadily from under 20% to approaching our longer term target of 30% of total revenues and we have achieved a consistent and steady improvement in our product and services mix. The largest driver of this has been our maintenance and managed services activities which this year will exceed $250 million and could at some point be over 20% of our revenues. Overall, our services grew by 14% and the improving services mix has been a major contributor not only to margin stability but also to the predictability of the business over the cycle. Cisco remains the dominant vendor category in our product mix, providing not just networking equipment but solutions for data centres (such as servers and switches), security and collaborative voice and video applications. We do, however, expect  our IBM business to grow this year based on the acquired businesses in Europe. Overall we do not expect a radical change to our product vendor mix as we remain focused as a system integrator on enterprise networks and data centres. During the financial year, Logicalis completed two acquisitions to expand its operations in Australia and South America. In June 2012, Logicalis Australia acquired Corpnet, a Brisbane-based solution provider, from e-Business Systems Ltd, which provides data centre, cloud and managed services solutions to the Queensland mid-sized and enterprise markets. In November 2012, Logicalis Latin America increased its footprint in the region through the acquisition of the Colombia and Ecuador operations of Cibercall. Just after the end of our financial year, Logicalis made a major acquisition to expand its European footprint. In March 2013, Logicalis acquired the four European subsidiaries of 2e2, to include the Spanish and Irish systems integration businesses, operating under the Morse banner; the Channel Islands business (Jersey and Guernsey) and 2e2’s operation in the Netherlands which is a leading IT service management (ITSM) consultancy, also providing ITSM-as-a- Service offerings. Markets We are not yet seeing any obvious signs of recovery. Companies are continuing to cut costs and improve their balance sheets and are only investing in IT where compelling return on investment or competitive advantage can be achieved. However, we believe we are in an environment where the window for mergers and acquisitions is becoming attractive in this sector and our relative performance continues to surpass that of many of our peers, showing our financial strength is a significant asset. Jens Montanana Chairman
  • 14.
    “We are investingin building solutions and services based on new consumption models. Ian Cook Chief Executive Officer Chief Executive Officer’s statement 12 Logicalis Annual Review 2013
  • 15.
    Annual Review 2013Logicalis 13 We see trends such as cloud, mobility, BYOD, business analytics and big data creating new opportunities to further differentiate Logicalis in the market and with customers. “ I am pleased to report a record year for Logicalis, with increased revenues and margins in almost every region and significant growth in the revenues of our services business of 14%, which has overall improved our services mix and margin stability. In particular, our annuity service revenues were up 16% and reflected the long-term strategic focus on growing services. Both in North America and the UK, markets saw steady growth in demand for hosted cloud services, and strong growth for private cloud infrastructure and services. All Logicalis regions benefited from the emerging demand for business mobility solutions and services. The launch of our common services portfolio and delivery framework has, furthermore, established a solid services platform to build on. Again, I would like to thank all of our employees in all countries for their hard work and commitment in achieving these results, and to give a special thank-you to our customers, partners and stakeholders, whose support is greatly valued. Strategy The IT trends that we referenced last year continue to drive the ICT market: collaboration, personal device proliferation, user mobility, private and public cloud computing, big data and analytics, and new ICT consumption and operational models for data centre infrastructure and enterprise software. These trends gradually make business units more influential in the IT spend and decision making process, and this in turn is placing new demands on IT leadership to focus a greater part of their resources on business-outcome led engagements. As a result, IT solution providers such as Logicalis are increasingly being asked to support a wider and more varied engagement with clients. As well as providing traditional technology expertise, Logicalis is investing in building solutions and services based ever more on new consumption-based models. This is creating greater opportunity for consulting services, managed services and cloud services. This year sees the launch of Logicalis’ Optimal Services: a suite of services that span business productivity services and technology and operational services. Business productivity services bring agility and choice to organisations looking to exploit the very latest in unified communications, video and collaboration tools whether at the desk, in the home or on a smart mobile device. Technology, infrastructure and operational services help IT departments to deploy, build, operate or consume core IT systems or services with minimal risk and maximum operational efficiency, whether that be data centre capacity in their own data centre or from the cloud, or communications networks in the office, between locations or new mobile business environments. Our strategy of building strong customer intimacy continues to enable us to grow our relationships and solution and service engagements with existing clients. Adding value to vendor partners is also critical to Logicalis’ strategy. Helping our clients meet the oncoming opportunity of bring-your-own-device (BYOD) and mobility played a large part in our 2012/13 strategy. Working across all 20 (at the time of engagement) Logicalis countries, and supported by investment from Cisco, Logicalis launched a best-in-class industry framework for mobility – the Logicalis Mobility Experience Framework. Bringing expertise from Logicalis and Cisco together in a single framework not only demonstrated industry thought leadership, but also provided significant value to customers, helping them accelerate and de-risk their own mobility strategies from device to business productivity applications.
  • 16.
    14 Logicalis AnnualReview 2013 Chief Executive Officer’s statement continued Further information Find out more on pages 16-17 with our Insight article: The Changing ICT World and Services Transformation Our continued commitment to leadership and technical excellence has been recognised again by our key vendors for the year under review: • In 2013, at the Cisco Partner Summit, Logicalis was presented with14 regional, theatre and country awards from Cisco across Latin America and Europe. • Logicalis US was also awarded the IBM Growth Leadership Award for 2012. Looking ahead The operational priority for the coming year is to continue to demonstrate the value of ICT to our customers. We will maintain our focus on investing and innovating in our main areas of growth – data centre and unified communications and collaboration solutions, cloud services, and managed services. We see trends such as cloud, mobility, BYOD, business analytics and big data creating new opportunities to further differentiate Logicalis in the market and with its customers. The global macroeconomic outlook is still mixed and some of our markets will be more difficult than others, however, our customers are generally well-positioned to invest. Logicalis’ management is optimistic about the next financial year and is planning for both revenue and operating profit growth. The Group will continue to seek to make further acquisitions that extend its scale and services business in established markets. Ian Cook Chief Executive Officer Business Productivity Services Services that optimise business productivity Logicalis Optimal Services bring business and technology together to work as one Services that optimise technology investments and IT operations Technology, Infrastructure Operational Services Business Mobility Services Security IT Service Management Applications Communications Data Centre Workspace Communications Workspace Collaboration Workspace Virtualisation OptimalTM
  • 17.
    Annual Review 2013Logicalis 15 Optimal Services Lifecycle Logicalis’ management is optimistic about the next financial year and is planning for both revenue and operating profit growth. “ Product and Solutions Services Skills and resources to both accelerate and de-risk the adoption of new IT enterprise architectures and business productivity solutions. Consult Supply Design Build Managed Services Enhance internal service delivery coverage, capacity and capability with trusted IT service out-tasking. Manage Change Life Cycle Services Assure the availability, performance and operational integrity of core IT platforms, networks, systems and applications. Maintain Monitor Provisioned Services Consumption of infrastructure and business productivity services directly from Logicalis cloud platforms and from Logicalis XaaS eco-system partners. Host Consume OptimalTM
  • 18.
    16 Logicalis AnnualReview 2013 Insight The Changing ICT World and Services Transformation Chris Barnard Associate Vice President European Telecommunications and Networking, IDC EMEA The ICT industry is in the midst of a ‘once every 20-25 years’ shift to a new technology platform for growth and innovation – IDC terms this the Third Platform – built on mobile devices and apps, cloud services, mobile broadband networks, big data analytics, and social technologies. By 2020, when the ICT industry reaches $5 trillion – $1.7 trillion larger than it is today – at least 80% of the industry’s growth, and enterprises’ highest-value leverage of IT, will be driven by these Third Platform technologies, as well as an explosion of new solutions built on the new platform and rapidly expanding consumption of all of the above in emerging markets. Today, Third Platform technologies and the services around them generate only about 20% of all IT spending, but they are growing, collectively, at about 18% per year – six times the rate of the rest of the IT industry. This transformation of the overall ICT market has significant implications. Third Platform technologies, such as unified communications and collaboration (UCC), datacenter virtualization, mobility, and cloud-based solutions, change the way enterprises interact with employees, partners, and customers. A new wave of employees, referred to as Generation Y or digital natives, has vastly different requirements from the current enterprise standards around bring-your- own-device (BYOD), collaboration, working from home, the use of social networks, and security. These developments, in addition to on-going cost-cutting requirements, mean that virtualization efforts and data center consolidation will increase as enterprises move to cloud computing solutions. Unified communication and convergence efforts will gain pace among organizations while was followed by improving security on the network (39%). In previous years security has been the top priority. A key reason for this was the indication elsewhere in the 2013 survey that the current network is struggling to cope with the Third Platform demands – for example over 85% of companies that had implemented Cloud solutions had to consider upgrading the network in some form or other. Services Transformation The Third Platform is not only reshaping enterprise infrastructures and the role of the CIO. It is also changing the market for network-related services and the role of services companies, including the way they interact with enterprises. It demands a shift away from technology-led point solutions to business- outcome-led solutions. Players in this space have to adapt in order to remain competitive in the future: the Second Platform approach of box shifting and limited services attach is not going to be good enough. IDC sees a bright future for Services companies that embrace this next-generation services approach. The total worldwide enterprise network consulting and integration services (NCIS) market accounted for $25.5 billion in revenue for 2012, growing at 5.4% over 2011, and is expected to reach $27.4 billion in 2013. The network continues to remain core to IT strategy and network-based initiatives will grow in importance. This market, which is intimately tied to enterprise network infrastructure growth, will grow over the forecast period to $35.4 billion by 2017, for a CAGR of 6.8%. These integration activities include labour-intensive services such as implementation, migration, security increasing numbers and types of devices requesting access to the enterprise network will proliferate. New devices – including those related to machine-to-machine communications – will bring greater complexity in traffic patterns, more security threats, and different user requirements, including compliance. Copious amounts of data traversing over networks will grow at staggering rates and the ability to make sense of the ever-increasing information will become a growing challenge for enterprise customers. This transformation will have a dramatic impact on the CIO: it implies a world out of the control of the CIO, at least compared to the strictly regulated worlds of the mainframe and client-server computing, which made up the First and Second Platforms of ICT. Requirements are exploding, ICT cornerstones such as compute and storage are commoditizing, connectivity demands are increasing, and line of business leaders are chipping away at the hegemony that the CIO enjoyed around technology decisions. Thus the CIO’s challenge is to compress, contract, refine and simplify the ICT on offer, effectively the opposite of the trends feeding the Third Platform. This challenge calls for a network-centric view, as the network becomes one of the few areas where the CIO can exert control and address the new requirements. It is interesting to note that this approach was demonstrated in IDC’s annual EMEA Enterprise Communications Survey for 2013, which has revealed that for European CIOs updating network infrastructure is now the most important priority. Overall in Europe 46% of respondents indicated that ‘upgrading existing infrastructure and increasing bandwidth’ was a priority this year – and this was the top selection. Next most important was improving data back-up and recovery (41%), and that
  • 19.
    Annual Review 2013Logicalis 17 software, new tools, and processes to increase efficacy, cost efficiency, and profitability for services firms while increasing the ability for self-service and faster times for deployment for enterprises. IDC believes there will be more clearly defined articulation of services offers, leveraging the shift to the Third Platform, as well as increased investment in technologies to support this move. Over time, IDC has observed a steady evolution of services firms moving away from being technology (product)-led resale organizations that have been vendor-dependent to consulting-led or solutions-led firms which thereby define their own brand. IDC has observed the following trends that will continue to play a role in transforming the landscape: • Investment in tools and processes to simplify, automate, standardize, and increase flexibility, with the goal of providing consistent delivery while reducing operational costs. • Modularization of capabilities for increased customization for customers. • Articulation of methodologies and best practices for competitive differentiation. • MA activity and partnering to provide end-to-end solutions and consumption models for enterprise customers. This evolution will be challenging for many firms, and significant investment in internal processes and technologies to increase operational, sales, and consulting efficiencies will be required. Conclusion Enterprises will continue to spend on strategic networking projects to remain competitive. As such, these projects are taking on a much more strategic role within the business, and services firms that provide best practice to ensure the success of an advanced networking deployment while closely aligning these investments to business outcomes will be market leaders. IDC believes that services firms that have defined and repeatable methodologies surrounding these types of offers will not only be successful meeting their clients’ objectives but create profitable businesses for themselves in a world that is being reshaped by the ‘once every 20-25 years’ shift to a new technology platform: the Third Platform built on mobility, cloud, big data analytics, and social technologies. implementation, test and debug, and system configuration services. IDC believes moving through the forecast period that there will be a shift from many of these manual integration activities to more strategic consulting-led services. This migration will be driven by the use of automation and intelligence acquired from the devices and networks. IDC foresees that: • Technology initiatives, such as mobile, social, cloud, and big data, which IDC collectively terms the four pillars of the Third Platform, will begin to drive transformation of the market. • Network-centric technology initiatives, such as enterprise mobility, video, collaboration, datacenter transformation, and cloud, and understanding how software-defined networking (SDN) will impact future network initiatives, present strong opportunities. • Increased complexity in networking architectures along with evaluating various consumption models (on-premise, managed, hosted, and cloud) will require enterprises to seek consulting and strategy engagements from third-party providers to help align technology requirements with business objectives. • Services firms will continue to invest in tools, resources, and talent to meet customer needs and requirements outlined above, or risk falling behind competitors. In this new paradigm, processes will, at a high level and over time, require that the services delivery models transform rapidly to meet the needs of the customer. This will be characterized by taking people-intensive processes and distance out of the services model and replacing these elements with IDC Predictions 2013: Competing on the 3rd Platform, by Frank Gens, November 2012 (IDC # 238044) Worldwide and U.S. Enterprise Network Consulting and Integration Services 2013– 2017 Forecast, by Leslie Rosenberg and Curtis Price, May 2013 (IDC # 241017) IDC Predictions: EMEA Network Life-Cycle Services in 2013, by Lionel Lamy, Chris Barnard, Bruno Teyton, and Andy Hicks, January 2013 (IDC # PM51V) EMEA Network Consulting and Integration Services 2011 Market and 2012–2016 Forecast, by Lionel Lamy, Chris Barnard, Bruno Teyton, and Andy Hicks, December 2012 (IDC # IN03U) Find out more about IDC’s Network Life-cycle Services research: Worldwide program: www.idc.com/getdoc.jsp?containerId=IDC_P14 Europe, Middle East and Africa program: www.idc.com/getdoc.jsp?containerId=IDC_P8451 Further information By 2020 the ICT industry is predicted to reach $5 trillion Source: Worldwide and U.S. Enterprise Network Consulting and Integration Services 2013–2017 Forecast, May 2013 (IDC # 241017) $5 trillion Worldwide Network Consulting and Integration Market ($bn) 2011 2012 2013 25.5 Predicted 27.424.2
  • 20.
    18 Logicalis AnnualReview 2013 Where we operate North America Market position Operates across more than 20 offices in the USA Annual revenues: $420m Employees: 700 Latin America Market position Present in Brazil, Argentina, Bolivia, Chile, Colombia, Ecuador, Mexico, Peru, Paraguay and Uruguay. Annual revenues: $480m Employees: 1,180 Insight by IDC The Latin American market Growth opportunities in emerging markets will be greater than in mature regions such as North America. Latin America is expected to grow at a CAGR of 7.8% during our forecast period, to a value of $6.1bn in 2017. This can be attributed to the continued build-out of enterprise networks in these regions as well as the desire to take on more advanced capabilities in the network. Insight by IDC The North American market The market for network consulting and integration services (NCIS) in the USA will show a compound annual growth rate of 7% over IDC’s five-year forecast period, reaching $14.7bn by 2017. In mature markets, networking-based technology deployments will become more complex and transformative to the business, and NCIS services will become that much more essential to the success of the deployment. Latin America Market $4.5bnvalue of network consulting and integration market in 2012 North America Market $10.4bnvalue of network consulting and integration market in 2012 Delivering key services around the world
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    Annual Review 2013Logicalis 19 Europe Market position Present in UK, Ireland, Netherlands, Spain, Channel Islands and Germany Annual revenues: $480m Employees: 1,055 Insight by IDC The European market Mature markets, such as Europe will see slow, but steady growth over the forecast period given the subdued economic conditions. The market for Europe, the Middle-East and Africa (EMEA) will grow at a CAGR of 6.2% to a value of $9.9bn by 2017. Certain verticals, such as financial services will return to more normal IT and network spending than others, such as government, which will vary by country/region. Asia Pacific Market position Present in Australia, Singapore, Taiwan, Malaysia, Indonesia, China and Hong Kong Annual revenues: $120m Employees: 510 Insight by IDC The Asia Pacific market This market (our analysis excludes market data for Japan) is expected to grow over the forecast period at a CAGR of 7.8% to a value of $4.7bn. Advanced networking technologies and applications drive the growth. Opportunities in data centres and cloud will require services organisations to refine and formalise their methodologies and go-to-market offers for the enterprise and also to upgrade their skills. European Market $7.3bnvalue of network consulting and integration market in 2012 Asia Pacific Market $7.3bnvalue of network consulting and integration market in 2012 Managed Services Centres  North America Cincinnati (US) Detroit (US)  Europe Slough (UK) Cologne (Germany) Rijswijk, (NL)  Latin America São Paulo (Brazil) Buenos Aires (Argentina)  Asia Pacific Shanghai (China) Cyberjaya (Malaysia) Data Centres  North America Cincinnati (US) Phoenix (US) Edison (US)  Europe Slough (UK) Bracknell (UK) Guernsey  South America São Paulo (Brazil)  Asia Pacific Shanghai (China) Cyberjaya (Malaysia) Sydney (Australia)
  • 22.
    20 Logicalis AnnualReview 2013 Business model Our game plan For our customers • Improve efficiency of corporate IT resources and maximise value from existing investments • Embrace new technologies with confidence • Enable new user experiences and services • Exploit new ownership and consumption models • Enable secure environments For our business • Invest in innovation and infrastructure for competitive advantage • Offer our customers choice in ownership and operational models • Build a consistent international footprint • Leverage our partnerships with the world’s leading technology vendors • Attract and retain the best people Solving problems for our customers is at the heart of our core business objectives Our strategic objectives • Banking and Financial Services • Education • Energy and Utilities • Healthcare • Government • Manufacturing and Distribution • Professional Services • Retail • Telecom Service Providers Our markets Our investment Innovation Infrastructure People Our main strength is bringing value to commercial and public sector mid-sized organisations, as well as large enterprises and service providers. Our focus Large Enterprise Global 2000 Large mid-range Emerging mid-range SMB
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    Annual Review 2013Logicalis 21 Communications and Collaboration • UCaaS • Video aaS • Collaboration aaS • Hosted UC • VDesk aaS • Consulting Services Data Centre • Data Centre Hosting • Managed Hosting • IaaS • PaaS • VMaaS • VDIaaS • Consulting Services Security • Infrastructure Security • SIEM • MDM • Application Firewalls • AAA • Consulting Services Remote Infrastructure Management and Support Services • Communications Networks • Collaboration • Computing • Storage • Virtualisation • Maintenance Infrastructure and Software Solutions • Data Centre and Virtualisation • Communications and Collaboration • Communications Networks • Business Analytics • Consulting Services • Professional Services Our customers tell us that doing business with us internationally also means consistent engagement processes, culture and infrastructure. Integration Cloud services Managed services Our portfolio Creatingvalue We mitigate risk for our customers by integrating,  managing and facilitating their technology consumption. Our value proposition We build strong partnerships with the world’s leading ICT vendors and understand their latest technology developments to interpret how new technology platforms can deliver services and solutions across our international framework. Our strong partnerships Systems Integrator M an agedServices CloudSer vices Business and technology working as one
  • 24.
    22 Logicalis AnnualReview 2013 Financial overview A strong performance across all our regions Creatingvalue Latin America remains the largest region Latin America remains the largest region continuing to be driven by further expansion of communications and network infrastructure. Logicalis now operates in 10 countries across Latin America from Argentina to Mexico but with Brazil still by far the prime operation. In FY 2013, Europe comprised mainly the UK with only a small element of the 24% derived from Germany. In the next financial year however, Europe will make up a higher proportion, following the acquisitions in Spain, Ireland, the Netherlands and the Channel Islands. Stronger services mix Logicalis improved its services-to-product revenue mix with services now approaching our longer term target of 30% of total revenues. Revenue from total services grew by 14% and the largest driver of this has been our managed services activities. In FY 2014, our annuity revenues are planned to exceed $250m. The improving services mix has been a major contributor not only to margin stability but also to improved predictability of business in the current challenging economic environment. Revenue % geographic split 2012 North America 31% Latin America 36% Europe 25% Asia Pacific 8% Revenue % segmental split 2012 Product 75% Professional Services 9% Maintenance and Managed Services 16% Revenue % geographic split 2013 North America 31% Latin America 36% Europe 24% Asia Pacific 9% Revenue % segmental split 2013 Product 73% Professional Services 10% Maintenance and Managed Services 17%
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    Annual Review 2013Logicalis 23 Cisco remains the most significant product vendor Cisco remains the most significant vendor partner for Logicalis, providing not just networking equipment but solutions for data centres (such as servers and switches), security and collaborative voice and video applications. Our IBM revenues are expected to grow in this financial year based on the acquired 2e2 businesses in Europe, but overall the vendor product solutions mix remains steady as we continue to focus as a system integrator on enterprise networks and IT solutions for data centres. Improvement in gross margins Overall the gross margin percentage reached 23% of revenues and with good margin management showed a positive upturn in every region except Asia Pacific. The change in Asia Pacific was attributable to the product and services mix, as the region has been expanding by increasing product sales to the enterprise market and growing the business in Indonesia. Gross margin % 2013 and 2012 FY 2013 FY 2012 North America 23.4 24.6 Latin America 22.7 22.9 Asia Pacific 30.4 28.4 Total 22.4 22.9 Europe 18.3 19.0 Revenue % by vendor 2013 IBM 19% Cisco 55% HP 10% Others 16% Revenue % by vendor 2012 IBM 19% Cisco 56% HP 11% Others 14%
  • 26.
    24 Logicalis AnnualReview 2013 Corporate responsibility Logicalis’ policy is to actively and enthusiastically support the welfare of its people, the environment and local communities wherever we have a presence. Our people Logicalis aims to be an employer of choice; attracting, developing and retaining the best people. We understand that knowledge is the key to success and we maintain good communications with employees through our information and consultation procedures. Our personnel practices ensure that every employee, wherever they work, and whatever their role, is treated equally, fairly and respectfully at all times. Adherence to international health and safety standards ensures that our people are properly protected and cared for, wherever they operate. Logicalis maintains consistent and transparent diversity policies across all our markets. We firmly believe that career opportunity, recognition and reward should be determined by a person’s capabilities and achievement, not their age, sex, race, religion or nationality. Wherever we operate, Logicalis strives to maintain a workforce that reflects the skills, ethnicity and demographics of the local population. Logicalis recognises that it is the ideas, skills and capabilities of our people that drive our development and growth. In return, Logicalis will invest in whatever training and resources our people need to ensure that they are able to develop and grow with us. Logicalis is committed to rewarding its shareholders though consistently producing above-average returns and growth. Environment As a responsible international provider of ICT solutions, Logicalis seeks to measure and minimise the way in which any of its commercial activities may impact the environment. Logicalis is also committed to providing practical advice and support to its customers and suppliers to help them along the path to ever cleaner and greener ICT solutions. As an early adopter of Green ICT ideas and activities, Logicalis recognises that a responsible attitude to Green ICT can lead to significant reductions in energy consumption and carbon emissions. As well as reducing greenhouse gases and operational costs, the technologies it promotes, such as remote working and video and teleconferencing, enable more flexible working, greater productivity and improved business continuity. The Logicalis Group’s Slough, UK office maintains an environmental management system, compliant with ISO 14001, which is used to set and monitor targets for waste reduction and reductions in power and water usage and which is audited by an independent consultant every 12 months. Initiatives to reduce the business’s environmental impact have included ‘green’ events for employees to spread understanding of good environmental practice throughout the organisation. This year, Logicalis’ environmental objectives are to review the solar panel technology for our head office in Slough and also roll out a user training and adoption programme on video conferencing which will reduce fuel consumption. Logicalis UK’s continued focus on the efficiency of its data centre operations leads to incremental increases in the company’s efficiency as measured by PUE (power usage effectiveness). The effects of the increased investment that Logicalis UK made when building its data centre assets have resulted in an improved efficiency rating. In the last year alone this has saved over 300,000 KWhs of energy usage. Logicalis US maintains a national vendor partnership with Cintas to handle office paper recycling across all offices. Every quarter Cintas provides Logicalis US with a certificate reflecting the number of trees the division has saved based upon the gross weight of paper recycled.
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    Annual Review 2013Logicalis 25 In addition, Logicalis US maintains a national partnership to provide water filtration systems across all offices which has been shown to reduce the volume of water consumed compared to more conventional tap water access. Logicalis US invests in fuel-efficient vehicles that are involved with local customer cabling solutions. Logicalis US also engages with its prospective landlords to understand any green initiatives they comply with, or are implementing. This can include anything from LEED (Leadership in Energy and Environmental Design) certified buildings, to office lights which automatically shut off upon sensing non-activity (as installed in our corporate HQ), to more efficient power supply solutions. In Latin America, for the fourth consecutive year, Logicalis Southern Cone carried out paper and plastic recycling campaigns for the Foundation of Garrahan Hospital in Argentina, an institution specialising in complex treatments for children. The campaigns involve office collection of disposable paper and plastic cups, to be donated to the Foundation for recycling. Logicalis Latin America is also developing actions to raise awareness about natural resource conservation (paper, water and electricity) through posters in meeting rooms and across its offices. In Brazil, PromonLogicalis has set up minibuses to encourage employees to use public transportation to reduce CO2 emissions and traffic jams. In Asia Pacific, Logicalis Singapore has plans to install water-saving devices and energy-saving lights in its premises. In Logicalis Australia, two of the three Australian offices have moved into new premises, which feature an activity-based workplace fitout that reduces power requirements (through a reduced number of desks and floorspace) and promotes effective teleworking. Community Logicalis encourages its operating companies in every territory to create initiatives that help improve the quality of life for their local communities. Here are just a few highlights. During the 2012 holiday season, Logicalis US donated over US$55,000 to 50 charities in communities where its employees work and live; each charity was nominated and selected by local employees in one of 16 geographical regions, and employees also made the cheque presentation. Their support made a big difference to community agencies ranging from food banks and homeless shelters to healthcare research. In addition, Logicalis US encourages all employees to donate their time in their local community by providing eight hours of paid time off annually. The Logicalis US ‘Catch a Shining Star’ recognition programme allows employees to nominate their co-workers for going above and beyond the call of duty; in the last year, 10 employees were selected to be a NOVA recipient which is the highest level of recognition – allowing each of them to identify a charity to which Logicalis US donated US$200 in their name. Donations of US$2,000 were made in 2012 to a total of ten charities.
  • 28.
    In Logicalis UK,employees are given the opportunity to donate to charities through the charitable giving option in their flexible benefits programme. They have also held a couple of ‘charity bake days’ where employees bake cakes and all proceeds are given to local charities. They have also supported a cancer hospice, an alzheimer’s hospice and other children’s charities. Logicalis Southern Cone made several donations to regional schools: in Argentina it donated to two schools in Entre Rios; in Chile to Maria Ayuda Foundation of Santiago; in Paraguay, Logicalis supports Adela Speratti of Asuncion school; in Peru it donated to the ANAR Foundation (Aid to Children and Adolescents at Risk) and in Uruguay they have supported a school in Montevideo. In Brazil, PromonLogicalis supports the Junior Achievement organisation – and has started a volunteer programme which has provided education and work readiness training to young adults and vocational education for adolescents from disadvantaged communities. PromonLogicalis also supports ‘Mozarteum Achievement’, an organisation that aims at bridging the school-work gap and fostering entrepreneurship. PromonLogicalis joined the council of ‘Instituto Razao Social’, an organisation that focuses on developing learning and teaching processes and the skills of public school educators. In 2011, PromonLogicalis launched the Portal do Voluntariado (Volunteer Portal) where its employees can find opportunities to help disadvantaged communities. Logicalis Singapore has a Recreation Club comprising employees who research potential community projects for the organisation to be involved in. Logicalis Singapore has supported the SingTel Touching Lives Fund (TLF) by participating in its charity golf tournament for the past nine years. The TLF is SingTel’s corporate philanthropy programme and aims to provide disadvantaged children and young persons with special needs or who are at risk with learning opportunities and the chance to improve their quality of life. Logicalis Singapore also helped to raise funds by participating in the M1 Charity Golf 2012 tournament and donating the proceeds to its adopted charities: Beyond Social Services, Children-At-Risk Empowerment Association, Children’s Cancer Foundation, Singapore Children’s Society and the Spastic Children’s Association of Singapore. Typically, 1% of Logicalis Singapore’s profits go towards such community projects. In 2012, Logicalis Australia supported Marathon Cricket, an event raising money for disabled sports charities – over $12,000 was raised by Logicalis and its customers. Logicalis Australia also supported a number of cancer charities, with all money raised from auctioning obsolete equipment and furniture following their office move being given to Redkite (an organisation which supports parents who have children with cancer). 26 Logicalis Annual Review 2013 Corporate responsibility continued
  • 29.
    Annual Review 2013Logicalis 27 Our core values Customer-oriented Honest Innovative Empowerment Quality Trusted – we listen to our customers’ needs and focus on delivering value to their organisations. – we have a culture that is based on integrity and openness. – w e attractspirited and creative em ployees w ho show  heartand conviction in all thatthey do. –weconsistentlydeliveron ourpromises. –wefostera‘can-do’approachwhere helpingourcustomersandcolleaguesis centraltoourjobsatisfaction. – we are professional in all our business dealings and dedicated to achieving, and maintaining the highest standards. In Logicalis UK, employees are given the opportunity to donate to charities through the charitable giving option in their flexible benefits programme. “
  • 30.
    23 1 4 28Logicalis Annual Review 2013 1. Jens Montanana Chairman Jens is the founder of and chief architect behind Datatec, which he established in 1986, and also Chairman of Logicalis since March 2007. Between 1989 and 1993, Jens served as Managing Director and Vice-President of US Robotics (UK), a wholly owned subsidiary of US Robotics which was acquired by 3Com. In 1993, he co-founded US start-up Xedia Corporation in Boston, MA, an early pioneer of network switching and one of the market leaders in IP bandwidth management, which was subsequently sold to Lucent Corporation. In 1994, Jens became Chairman and Chief Executive Officer (CEO) of Datatec which listed on the Johannesburg Stock Exchange in November 1994 and on the Alternative Investment Market of the London Stock Exchange in 2006. He has previously served on the boards and subcommittees of various public companies, and currently serves as chairman of Corero plc, an AIM-listed software security business. 2. Ian Cook Chief Executive Officer Ian Cook is CEO of Logicalis Group. Since he stepped into the role in March 2007, Logicalis has become an international brand and a respected partner of the major technology vendors. Ian has wide-ranging experience in the technology industry spanning more than 25 years. He joined Logicalis from Damovo where he had extensive involvement in its international operations as Chief Operating Officer (COO). Prior to Damovo, in 1990 Ian led the Board of Cablestream which became Siemens Network Systems Ltd (SNSL) (now Affiniti), one of the UK’s leading network integrators. Over a ten-year period at SNSL he rose to Group Managing Director responsible for operations across Europe. Ian Cook joined Logicalis as CEO, European Operations in 2003 and became CEO of Logicalis Group in 2007. Since then Logicalis has changed from acting as a value-added- reseller for specific manufacturers to a broad- based IT solutions provider with data centre assets on four continents. Managed services cover all aspects of IT business needs, from simple remote monitoring to hosting and innovative cloud services such as Analytics-as-a-Service. 3. Mark Rogers Chief Operating Officer Mark Rogers joined Logicalis in 2003 as Finance Director for Logicalis UK, and in 2004 he became Chief Financial Officer (CFO), European Operations. Since March 2007, he has taken on the role of COO for Logicalis Group. Mark has extensive experience in the technology and service sectors both in the UK and internationally. He spent 20 years at Racal Electronics/Thales, of which 13 years were at Finance Director level within divisions providing Managed Network Services, Telecoms, and Survey and Positioning Services. While at Thales he was also Chairman of Citylink Telecommunications, a joint venture company which had secured a £1.2bn, 20-year Private Finance Initiative contract with London Underground. Also, he has significant mergers and acquisitions experience, including the sale of Racal Telecom to Global Crossing for £1bn as well as experience in the acquisition and integration of smaller businesses. He started his finance career with Revlon where he qualified as a Chartered Management Accountant. Board of Directors
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    Annual Review 2013Logicalis 29 4. Nigel Drakeford-Lewis Chief Financial Officer Nigel Drakeford-Lewis is a Fellow of the Institute of Chartered Accountants in England and Wales and also has an honours degree in Economics and Accountancy from Exeter University. Nigel joined Datatec in June 2000, initially to help build an advisory services division which was subsequently merged with Logicalis. He then moved across to Logicalis Group in November 2000 to focus on the reshaping of Logicalis Group and help redefine its strategic direction. Since April 2001, Nigel has been CFO of the Group with responsibility for the financial management and control of operations across the Group. After qualifying as a Chartered Accountant with Grant Thornton, Nigel held senior financial positions with Black Decker, Grand Metropolitan (now Diageo) and Dixons Group. Prior to joining Datatec, Nigel worked for five years as a senior consultant with Arthur D Little on strategy, corporate finance and performance improvement assignments, primarily in the fixed and mobile telecommunications sector. Rob Evans Non-Executive Director Rob has held a wide range of financial, operational and MA roles both within Datatec and other organisations internationally. Between 1996 and 2000, Rob was Datatec’s UK Finance Director and then Group MA Director, during which time he worked on more than 20 acquisitions around the world. He rejoined the Group in 2008, initially as an integration and transformation executive with oversight of the Group’s emerging markets operations in Africa, India and the Middle East (AIME). He then became Chief Operating Officer of Westcon AIME. Since 2010 he has been Head of the Consulting Services division, is on several of the Group’s subsidiary boards and is Chairman of Analysys Mason. On 1st May 2012, he became CFO for Datatec Limited. Rob has previously held senior positions with divisions of other listed groups including Proudfoot and Data Translation. He began his career qualifying as a Chartered Accountant with KPMG, where he worked in both London and Melbourne. Felipe Lima Non-Executive Director Felipe Alceu Amoroso Lima is an Executive Director and CFO of Promon since June 2010. In August 2011 he was appointed a Non- Executive Director of the Logicalis Board. From 2005 to 2010, Felipe served as CFO and Board Member for Votorantim Cement North America (VCNA) – a leading manufacturer of cement and supplier of building materials in the United States and Canada, with responsibility for the finance, legal and IT departments. VCNA is a subsidiary of the Brazilian-based Grupo Votorantim, one of the largest conglomerates in Latin America. From 1996 to 2005, Felipe was with Citigroup, as a Vice President for the Latin America Debt Capital Markets in New York for six years. Prior to Citigroup he served in various roles at Unibanco, Promon Engenharia, Schlumberger, and Caterpillar. Felipe Lima has a B.S. degree in Mechanical Engineering from Universidade Estadual de Campinas. Stephen Davidson Non-Executive Director Stephen Davidson is Chairman of Datatec Limited and Mecom Group plc. He is also a non-executive director of Inmarsat plc, EBT Mobile China plc and Weare2020 plc.
  • 32.
    30 Logicalis AnnualReview 2013 Financial results Income statement – unaudited 2013 US$m 2012 US$m Revenue 1,352.4 1,236.5 Cost of sales (1,042.1) (959.1) Gross profit 310.3 277.4 Administrative expenses (231.7) (210.0) EBITDA 78.6 67.4 Depreciation of property, plant and equipment (14.3) (13.3) Amortisation of intangible fixed assets (9.6) (11.5) Operating profit 54.7 42.6 Net finance costs (9.5) (4.5) Datatec management fees (4.8) (4.9) Revaluation of non-controlling interest buy-out liability 1.1 Release of excess acquisition consideration 1.6 Goodwill adjustments 0.4 Profit before tax 40.4 36.3 Tax on profit on ordinary activities (16.5) (14.8) Profit for the year 23.9 21.5 Balance sheet – unaudited 2013 US$m 2012 US$m Goodwill and other intangible assets 178.1 191.9 Property, plant and equipment 40.5 41.5 Deferred tax asset 18.5 18.1 Total non-current assets 237.1 251.5 Inventories 49.6 90.6 Trade and other receivables 376.0 368.8 Foreign corporation tax recoverable 7.5 5.3 Cash and cash equivalents 94.7 77.5 Total current assets 527.8 542.2 Total assets 764.9 793.7 Trade and other payables) (426.7) (431.0) Bank overdrafts and loans (26.7) (44.6) Current tax liabilities (3.5) (1.1) Obligations under finance leases (3.2) (5.3) Deferred consideration on acquisition of subsidiaries (3.9) (10.4) Liability for share-based payments (2.7) (4.1) Total current liabilities (466.7) (496.5) Net current assets 61.1 45.7 Amounts owed to holding company and fellow subsidiaries (32.9) (38.0) Obligations under finance leases (3.4) (6.3) Deferred consideration on acquisition of subsidiaries 0.0 (3.3) Liability for share-based payments (6.4) (3.7) Deferred tax liabilities (23.8) (21.1) Other long term liabilities (5.0) (6.0) Total non-current liabilities (71.5) (78.4) Total liabilities (538.2) (574.9) Net assets 226.7 (218.8) Share capital and share premium 130.2 130.2 Foreign currency exchange and other non-distributable reserves (37.0) (26.1) Retained earnings 89.9 72.1 Attributable to equity holders of the parent 183.1 176.2 Non-controlling interest 43.6 42.6 Total equity 226.7 218.8
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    Annual Review 2013Logicalis 31 Our subsidiaries Percentage held Statutory name Country of incorporation 2013 2012 Holding Company Logicalis Group Limited England and Wales 100% 100% Subsidiaries of Logicalis Group Limited Logicalis Group Services Limited England and Wales 100% 100% Logicalis UK Limited England and Wales 100% 100% Satelcom Limited England and Wales 100% 100% Logicalis Computing Solutions Limited England and Wales 100% 100% Hawke Systems Limited England and Wales 100% 100% T.B.C. Group Limited England and Wales 100% 100% TBC Limited * England and Wales 100% 100% Promon-Logicalis Latin America Limited England and Wales 60% 60% Logicalis Computing Solutions Finance Limited * England and Wales 100% 100% Direct Visual Group Limited * England and Wales 100% 100% Direct Visual Limited * England and Wales 100% 100% Direct Visual Services Limited * England and Wales N/A 100% Next Generation Internet Limited * England and Wales N/A 100% Inca Software Limited * England and Wales 100% 100% Logicalis Limited (dormant) England and Wales 100% 100% Logical Group Limited (dormant) England and Wales 100% 100% Logicalis (Ireland) Limited Ireland 100% 100% Logicalis Deutschland GmbH Germany 100% 100% Logicalis Networks GmbH * Germany 100% 100% Logicalis GmbH * Germany 100% 100% Logicalis US Holdings, Inc. USA USA 100% 100% Logicalis, Inc. * USA 100% 100% Network Infrastructure Corporation * USA 100% 100% Logicalis South America Inc * USA 60% 60% Logicalis Argentina S.A. * Argentina 60% 60% Logicalis Brasil Servicos de Assessoria Tecnica Limitada * Brazil 60% 60% PromonLogicalis Tecnologia e Participações Limitada * Brazil 60% 60% PTLS Serviços de Tecnologia e Assessoria Técnica Limitada * Brazil 60% 60% PLLAL International LLC * USA 60% 60% Logicalis Andina Bolivia LAB. Ltda. * Bolivia 60% 60% Logicalis Chile S.A. * Chile 60% 60% Logicalis Colombia S.A.S. * Colombia 60% 60% Logicalis Ecuador S.A. * Ecuador 60% 60% Logicalis Paraguay S.A. * Paraguay 60% 60% Logicalis Andina S.A.C * Peru 60% 60% Logicalis Uruguay S.A. * Uruguay 60% 60% Logicalis Inc. S.A. * Uruguay 60% 60% NetStar Group Holding Limited British Virgin Islands 100% 100% Logicalis Australia Pty Limited * Australia 100% 100% Corpnet (Australia) Pty Limited* Australia 100% 0% Logicalis Shanghai Limited * China 100% 100% Logicalis Pte Limited (Xiamen) * Hong Kong 100% 100% Logicalis Hong Kong Limited * Malaysia 100% 100% Logicalis Malaysia Sdn Bhd * Malaysia 100% 100% Logicalis Asia Pacific MSC Sdn Bhd* Malaysia 100% 100% Logicalis Singapore Pte Limited * Singapore 100% 100% PT. Logicalis Metrodata Indonesia Indonesia 51% 51% * Indicates a subsidiary which is owned indirectly via an intermediate holding company.
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    32 Logicalis AnnualReview 2013 Follow us on: www.logicalis.com Business and technology working as one
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    Address Logicalis Group 110 BuckinghamAvenue Slough Berkshire SL1 4PF Visit www.logicalis.com Call +44 (0)1753 777200