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Interactive Voice Response (IVR)


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IVR Edge is an independent IVR solution which helps in simplifying the way business handles the large volume of calls from their customers. IVR Edges comes with our award winning Unified Contact center Suite InterDialog UCCS or can be integrated with any third party application.
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Interactive Voice Response (IVR)

  1. 1. Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to right agent. An IVR system (IVR) accepts a combination of inputs in the form of voice or keypad selection and then provides the appropriate responses as per the request for an inquiry, complaint registration, callback etc. Introduction
  2. 2. Features  Simple to use Graphical System Design Interface  Multiple telephone line support both on Analog and Digital  Advanced call screening and call switching options  Can be integrated with any type of database  Playback data retrieved from database  Text to Speech  Call Transfer to other extensions  Multi & regional language support  Multi level IVR  IVR Self Service
  3. 3. • With IVR you can manage large call volumes • Easy to use and implement • Quick response to caller without wait time • Less call load on agents • Routing of calls to right agents • Customer have an option to request for a call back • Calls can be recorded, stored and distributed via emails Benefits
  4. 4. IVR Process 1 2 3 4 1 2 3 1 2 3 1 2 3 1 2 3 Caller Menu 1 Menu 2 Menu 3 Department 1 Department 2 Mailbox Waiting Queue Order Tracking Attendant
  5. 5. Teckinfo’s IVR Edge is an independent ivr solution which helps in simplifying the way business handles calls from their customers. Self-service capabilities enabled by Interactive Voice Response (IVR) technology, allow customers to access information and conduct transactions virtually around the clock. IVR Software automates some or all of your customer interactions to help improve the service you provide to your customers and in turn reap the advantages. Teckinfo’s IVR is a robust and highly scalable Interactive Voice Response System, from 4 port to 128 E1 per server can be handled with ease and efficiency. Presenting …!
  6. 6. Contact us +91-11-49605588