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Eudata Multichannel Solution for Customer Care and Expert Advisor

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Eudata provides the most complete customer engagement platform available in the market.
- Real time communication via chat, multi chat, Audio and Video Chat, Collaboration
- Email and asynchronous chat
- Customer Care or Expert Advisor are supported
- External CTI Connectors to reuse your infrastructure
- Extrernal PBX/Presence Server Connectors
- SDL Libraries to integrate in web portals, mobile APP, Kiosk
- IOT Devices integration
- Video Customer Onboarding
- Proactive Engagement

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Eudata Multichannel Solution for Customer Care and Expert Advisor

  1. 1. We see the Digital Channels as the primary way to address B2C customer interactions by 2020 VISION
  2. 2. Eudata helps Enterprises to realize the business transformation process from offline to online customer interactions MISSION
  3. 3. OUR TARGET Bring together all Digital Channels providing to the customer a single access point and managing in our platform all the complexity of the different flows
  4. 4. Market Space
  5. 5. Are your Customers Happy? Customer Service makes the difference between happy and unhappy customers
  6. 6. Digital channels in Customer Service will overtake voice in two years
  7. 7. 0 7500 15000 22500 30000 37500 Bank 1 Bank 2 Bank 3 Bank 4 MonthlySessionswithCustomers NCREASE FROM 2013 TO 2015 IN ITALIAN BANKS CONFIRM THE ESTIMATION
  8. 8. The Solution
  9. 9. Can your company Act as One while dealing with Digital Customers?
  10. 10. SOCIALBRANCH/SHOP/KI OSK MOBILEWEB CONTACT CENTER ASSISTED SELF BRANCH EMPLOYEES EXPERT Act As One IOT Customers
  11. 11. Video Chat for Customer Service “We consider our inclusion in the Cool Vendor report by Gartner a great confirmation of our mission to enable our customers in providing the greatest digital experience while engaging their clients using web or mobile devices,” said Sandro
  12. 12. BIG Market Applauses 100.000/month session 5000/day Session 3000/day concurrent agents 20 Large Enterprise Companies More than: References: Business Case: http://www.eudata.biz/case-studies/
  13. 13. - EUDATA WCS OR UNYCO RESERV ED
  14. 14. 13 Financial Institutes 1 Insurance 2 Banking Outsourcer 3 of Largest European Institutes Largest Italian Online Bank Do you need more to trust in us? Financial Sector
  15. 15. Web and mobile customer service Static or Proactive Click To Action Email, Fax, sms, Chat, VideoChat, WebCall Back, Web Form e Lead Profile Mobile Ready Sharing Capabilities (Desktop, Documents, Application, Web Page) Automatic Follow Up CRM e CTI Integration
  16. 16. My personal banker Real Time Presence status or based on Appointment Chat, VideoChat, Async Chat Mobile Ready Sharing Capabilities (Desktop, Documents, Single Application)
  17. 17. remote branch Video Service, Sharing Printer, Scanner, ATM, Document identifier) Electronic signature Double monitor fully customizable Centralized service Pesonal Consulting Extended Service Hours
  18. 18. Customer Online First Authentication Best User Experience Maximum Conversion Rate Cutting Edge technology State of the art WW solution
  19. 19. Eudata collaboration Suite Desktop sharing: Desktop or Area Sharing: permits to share the entire desktop or a specific portion of it. It works both from agent/expert to customer and viceversa Application Sharing: Enable agent/expert or customer to share in real time a specific application (Word, pdf, Excel, …) Mobile ReadySDK: using our SDK, also the Collaboration Suite is customizable based on UX/functional requirements, in order to fit your customer’s needs Send web link or document from agent/expert to the customer or viceversa. The document or link will be automatically managed inside the browser
  20. 20. Eudata IOT Solution for Customer Care IOT Devices can be part of the Customer Service Process in order to enhance and simplify the customer experience Real time interaction with IOT Devices in home or on cars permits to be in contact with your customer when he has the problem, without access to IVRs in these critical moments Create assisted services for your customers based on their activity and needs
  21. 21. eudata Via Melchiorre Gioia 55/C 20124 Milano tel.: +39 02 45495098 fax : +39 02 45495099

Eudata provides the most complete customer engagement platform available in the market. - Real time communication via chat, multi chat, Audio and Video Chat, Collaboration - Email and asynchronous chat - Customer Care or Expert Advisor are supported - External CTI Connectors to reuse your infrastructure - Extrernal PBX/Presence Server Connectors - SDL Libraries to integrate in web portals, mobile APP, Kiosk - IOT Devices integration - Video Customer Onboarding - Proactive Engagement

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