Predictive dialer software is the type of outbound dialer or you can say auto dialer software that automatically dials a list of telephone numbers. Visit: https://bit.ly/2sHeb4Q

1. +91-11-49605588

2. a) Predictive Dialer is an outbound dialer, designed to handle the
large number of calls in a short time period. Predictive dialer
software is an auto dialer software that automatically dials the
numbers from the list.
b) In this dialer, after automatic dialing, if someone responds only
then the call is transferred to the appropriate agent. If no one
responds to the call, it automatically calls on another number
so that the agent’s time is not wasted.
c) Predictive Dialer Software uses advance algorithms to improve
agent productivity by reducing the waiting time, number of
dropped calls & idle time of agents.
+91-11-49605588

3. a) This software increases the 90% efficiency of agents in
comparison to manual dialing because using this dialer, agent
time is not wasted by listening to the dial tones of unanswered
calls, invalid numbers, busy tones or not reachable etc.
b) Predictive dialer helps you to handle blended calls that deals
with both inbound or outbound calls. It also helps to keep
database always updated.
c) In predictive dialer, If agent is not able to handle the call
properly then senior can take the call to convert the
conversation into leads.
d) It also helps the managers to monitor the performance of the
agents or representatives through the call recording and
monitoring interface.
+91-11-49605588

4. a) Reducing the number of dropped calls & idle time of agents
b) Independent decision making capabilities to make system more
efficient
c) Allowing the process to continue across multiple time zones
d) Calling multiple list or groups parallels.
e) Historical CRM reports helps to handle customers
f) Adheres to the guidelines of DND or Do Not Disturb
g) View dynamic reports & analytics
h) Increase Return on Investment (ROI) to reach more contacts in
the same time
+91-11-49605588

5. a) Centralized Lead Uploader for Multi-Location Dialer
b) Voice & Screen Recording
c) Advance Dialing Rules
d) Advance System Alerts via SMS or Email
e) Call Transfer & Conference
f) Click-to-call Dialing
g) Call Report & Analytics
h) Agents Status Alerts
i) Dynamic CLI Options
+91-11-49605588

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+91-11-49605588
+91-11-49605588