A predictive dialer is an outbound calling software that automatically dials phone numbers from an uploaded list, distinguishing between answering machines and humans. It dials multiple numbers simultaneously and adjusts the pacing based on available agents, with the goal of connecting humans to increase call center efficiency. Key features include answering machine detection, call distribution, real-time reporting, and improving agent productivity through higher call connectivity and lower idle time.

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Predictive
Dialer
Software

2. +91-11-49605588
A predictive dialer is an outbound calling software that automatically dials from a list of
uploaded phone numbers. Like other types of autodialers, predictive dialer calls
numbers automatically but has a capability of differentiating between answering
machine & human voice.
Another recognizing highlight of predictive dialer is that it dials various numbers in the
meantime which is auto adjusted with respect to available agents. The objective of
predictive dialer is to connect with calls responded by humans, thus increasing the
connect & the efficiency of the call center.
What is Predictive Dialer?

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• Answering Machine Detection
• Advance Dialling Logic
• Automatic Call Distribution (ACD)
• Do-Not-Call List Compliance
• Consultative Transfers
• Scheduled Callbacks
Key features of Predictive Dialer Software
• Auto Adjust Pacing Ratio
• Web Integration APIs
• Call Monitoring and Recording
• Real-Time Reporting
• Graphical Reports

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• Intelligently assign calls to available agents
• Improve agent productivity
• High call connectivity
• Lower idle time
• Easy to monitor
• Reduction in operational cost
Advantages of Predictive Dialer Software…

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