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Galaxy: Lead Management & Helpdesk Software


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Highly efficient & feature rich lead management & helpdesk software that manages all your customer interactions. Monitor at each stage of lead or complaint to get happy customers.

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Galaxy: Lead Management & Helpdesk Software

  2. 2. WHAT ARE LEADS? Leads are considered as raw details of company, person or business opportunity. These are unqualified sales opportunities gathered at various situations, viz. websites, trade shows, seminars, advertisements, purchases from external sources and other marketing campaigns for the purpose of sales.
  3. 3. What is Lead Management? Lead management is an important business process that combines tools with techniques to enable effective leads generation, management and tracking of new sales opportunities. Lead management is a powerful solution to automate and enhance the most inconsistent, disorganized and error-prone processes involved in acquiring and tracking leads through their entire life-cycle. Teckinfo’s Lead Management System (Galaxy CRM) can be a powerful business ally and can help at each stage of lead management to do better and profitable business .
  4. 4. The different stages in Lead management process are:  Lead Generation  Lead Qualification  Lead Allocation or Distribution  Lead Conversion
  5. 5. Lead Generation Lead generation refers to the capturing of consumers interest towards products or services, who may be interested in a purchase. These sales leads are captured through various sources, viz., websites, campaigns, exhibitions, referrals, phone calls, branding, etc. Galaxy Lead Management System provides you with different methods to generate leads: Form Filling, Quick Create, Importing, Web Forms and Developer API.
  6. 6. Lead Qualification With the scope for further follow ups, the lead qualification process is essential to lead generation. This stage separates the sales ready leads from the general inquiries that are entered into Galaxy CRM.
  7. 7. Lead Assignment or Distribution Manually assigning new leads to specific individual (owner) can be tedious. Galaxy CRM allows you to create a workflow rule to assign new leads to sales persons based on specific criteria, such as geographic region, activity, source based, skill based, product based etc.
  8. 8. Lead Conversion Once there is scope for business opportunity through further negotiations or follow-ups, a Lead is transformed to Account, Contact and business opportunity. At this point, lead management process is complete.
  9. 9. • Manage a 360 degree view of the leads' life cycle(from creating leads to converting them into business opportunities) • Capture leads online using Web-to-lead form and manage effectively in Galaxy CRM • Import leads from external sources, such as Web downloads, trade shows, seminars, direct mail, and other types of campaigns • Facilitate faster sales Lead Distribution through the lead assignment rules • Convert more leads into actual opportunities • Qualify leads to next stage based on the information captured in lead details • Customize lead management process ( B2B and B2C business scenarios ) as per your organization sales process • Standard reports and dashboards bundled for a fast learning curve • Export leads data to spreadsheet software for further data analysis • Track marketing campaigns across all channels Key Capabilities of Galaxy CRM - Lead Management System
  10. 10. Contact us +91-11-49605588