Facility Management is the management of the myriad of services provided jointly for the good of the whole operation of the company, manufacturing, production, performance-based offices, hospitals, sports and others. That Facility Management has lost its way in the horizon of technical specifications and a target of achieving by the KPI (Key Performance Indicator) that is not fit for purpose, and have forgotten the core skills of management, which in the end only served to manage, regulate, control, planning and give. In the good management will provide firmness, direction, guidance, communication and leadership for all aspects, but the ability to manage a wide range of services, managing staff, managing expectations of executives, managing stakeholder expectations, manage customers and clients based on the demands and requirements is the task of Facility Management, to achieve success. The introduction of standardization to concentrate more on the management aspects of the technical, which only obtained on all the industry as a whole, and on this occasion, IS0 41000 was issued, while the other standard as found on the 9001, 18001 and 15.001, serve as the norm when there is competition for show professional capability.

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ISO 41000-2015 FACILITY MANAGEMENT
Background
Facility Management is the management of the myriad of services provided jointly for the good of the
whole operation of the company, manufacturing, production, performance-based offices, hospitals, sports
and others.
That Facility Management has lost its way in the horizon of technical specifications and a target of
achieving by the KPI (Key Performance Indicator) that is not fit for purpose, and have forgotten the core
skills of management, which in the end only served to manage, regulate, control, planning and give.
In the good management will provide firmness, direction, guidance, communication and leadership for all
aspects, but the ability to manage a wide range of services, managing staff, managing expectations of
executives, managing stakeholder expectations, manage customers and clients based on the demands and
requirements is the task of Facility Management, to achieve success.
The introduction of standardization to concentrate more on the management aspects of the technical,
which only obtained on all the industry as a whole, and on this occasion, IS0 41000 was issued, while the
other standard as found on the 9001, 18001 and 15.001, serve as the norm when there is competition for
show professional capability.
ISO 41000-2015 that will be applied internationally by the European Economic Community and the
support of 20 countries, and was followed by more than 20,000 participants as professional practitioners
who support against the existence of a necessity for all countries in the world to follow the international
standards.
Benefits of ISO 41000-2015
1. As a set of guidelines and/or a strategic tool, to provide a structured framework conditions and
processes of the organization, along with the need for competencies and key skills.
2. As a standard to provide proper guidance in the same way on Quality, Occupational Health and Safety
and Environmental Management System Standard.
3. Provide specific harmony between science and specialist technical skills, understanding of the whole
business and general management expertise, so it is recognized as a professional discipline
4. Provide consistency for international profession and to provide a framework to the same standard on
the international scale (worldwide).

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5. Improve business performance on an ongoing basis, especially safety, health, employee performance
that can give satisfaction to all parties, employees, organization, work environment, community,
business, customers and business partners.
Understanding
ISO 41000-2015 is a tool for setting public standards development for the business field; Agriculture &
Food, Business, Commercial & Consumer Goods, Construction, Engineering, Environment, Health &
Safety, Healthcare, ICT, Information Management, Manufacturing, Measurement & Science
ISO 41000-2015, is an international standard that is integrated with other international standards
contained in:
1. ISO 15221-3 Quality in Facilities Management
2. ISO 15221-4 Taxonomy of Facilities Management
3. ISO 15221-5 Facilities Management Processes
4. ISO 15221-6 Facilities Management Space Measurement
5. ISO 15221-7 Facilities Management Guidelines
Objective
1. Guide to plan, create and develop strategy on a set of tools and guidelines, as a standard to establish
the structure and framework and organizational processes.
2. Guide to plan, organize and make the programs needed for the mastery of key skills and competencies
required.
3. Guide in providing proper guidance in the same way as the Quality Standard for Occupational Health,
Safety and Environmental Management System.
4. Guide in increasing involvement in the standard professional discipline, which is a mixture of specialist
technical skills, business understanding intact, and general management skills
5. Guide in providing professional consistency at international level as a framework for world quality
standards
6. Guide to deepen the commitment to carry out the assessment and improvement of sustainable
performance
7. Guidelines in providing global consistency to help align the specification and quality of the
management company.
8. Guidelines in providing economic benefits and social standards to be larger in terms of improving the
standard of facilities on the global services and ensure the achievement of higher levels of efficiency
9. Guidelines in providing an international framework to facilitate the strategic management level up, on
the conditions, resources and development of the contract which will be built with suppliers (vendors)
as a service provider to the customer.
Content ISO 41000-2015
1. Strategic Facilities Management
1.1. Management;
a. Business sustainable
b. Contract management
c. Corporate social responsibility
d. Customers

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e. Finance
f. Information Communication and Technology
g. Performance Management
h. Procurement
i. Risk Management
j. Strategy
k. Change Management
1.2. Real Estate, Property, Building Management
a. Assets Strategy and Management
b. Business Agility
c. Leasehold Management
d. Operating Cost Management
2. Facility Management – Professionalizing the Profession
2.1. Building information Modeling
2.2. National Health Service
2.3. Employee Wellbeing
2.4. Customer First
2.5. Transforming the delivery services
3. Standard in the build environment
3.1. Starting point
3.2. Guidance
3.3. Lifecycle costing
3.4. NRM (National Resistance Movement)
3.5. International standard
3.6. BSI (British Standard Institution)
4. International Standard
4.1. Facilitate trade
4.2. Provide a framework for achieving economies, efficiencies and interoperability
4.3. Enhance consumer protection and confidence
4.4. Demonstrate market leadership
4.5. Create competitive advantage
4.6. Develop and maintain best practice
Reference to Build ISO 41000-2015
1. Mudrak, T., Wagenberg, A.V. and Wubben, E. (2004), “Assessing the innovative ability of FM teams:
a review”, Facilities, Vol. 22 Nos 11/12, pp. 290–5.
2. David Cotts; Kathy Roper; Richard Payant (2010). The Facility Management Handbook - Organizing
the Department. New York: AMACOM. p. Chapter 2.
3. Brian Atkins; Adrian Brooks (2009). Total Facilities Management (3rd ed.). Chichester UK: Wiley
Blackwell. p. 119 to 130.
4. Gorden, Robert (2008). Start and Run a Successful Cleaning Business. Oxford: How to Books. p. 74.
ISBN 9781845282844.
5. Booty, Frank (2010). Facilities Management. Amsterdam: Elsevier. p. 295.
6. New, Paul. "Head in the Cloud: Lease Management in the Modern Era". FM Innovations. Retrieved
21 July 2015.

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7. Alexi Marmot, Joanna Eley; “Office space planning: designing for tomorrow's workplace” McGraw
Hill P91
8. Technical Committee ISO/TC 154, Processes, data elements and documents in commerce, industry
and administration. (2004-12-01). "ISO 8601:2004(E)". ISO. Retrieved 2006-11-15. "Annex A …
Identification of a particular date by means of ordinal dates (ISO 2711) and by means of the week
numbering system (ISO 2015) were alternative methods that the basic concept of this International
Standard could also encompass; thus, ISO 2015 and ISO 2711 have now been superseded."
9. ISO 8601:2004 (E), ISO, 2004-12-01, "Annex A ... From that concept representations of all other
date and time values were logically derived; thus, ISO 2014, ISO 3307 and ISO 4031 have been
superseded.... Identification of a particular date by means of ordinal dates (ISO 2711) and by means of
the week numbering system (ISO 2015) were alternative methods that the basic concept of this
International Standard could also encompass; thus, ISO 2015 and ISO 2711 have now been
superseded."
10. TC 154 Processes, data elements and documents in commerce, industry and administration, Technical
committees – ISO
11. Doggett, L. E. (1992). "Calendars". In P. K. Seidelmann. Explanatory Supplement to the
Astronomical Almanac. Sausalito, California: University Science Books. p. 580. ISBN 0-935702-68-7.
"The Gregorian calendar today serves as an international standard for civil use."
12. "NIST TechBeat 2006-11-22". NIST. 2006-11-22. Retrieved 2012-05-06. "Decimals Score a Point
on International Standards ... It soon may be possible to write international standards documents with
decimal points in them."
13. Nilsson, M. (2000-11-01). "ID3 tag version 2.4.0 - Main Structure". id3.org. pp. §4. Retrieved
2009-09-27.