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EFQM & ISO 9001:2015
- 1. EFQM Excellence Model With aspecial focus on its relation with ISO 9001:2015
- 2. Questions Need tobe answered ▪ EFQM Excellence Model ▪ What is EFQM? ▪ What is Excellence? ▪ What is EFQM Excellence Model? ▪ ISO & EFQM Excellence Model ▪ How ISO 9001 relates to EFQM? ▪ What features differentiate ISO and EFQM? ▪ Choose or Combine?
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- 4. What is EFQM? ▪European Foundation for Quality Management, a global non-for-profit membership foundation based in Brussels, Belgium ▪ Has over 500 members covering more than 55 countries and 50 industries ▪ Provide a platform for learning, improvement & Sharing Best Practices ▪ Custodian of the EFQM Excellence Model & Award 15 September 1988 ▪ 14 European Business Leaders ▪ "Letter of Intent" ▪ increasing the competitiveness of European businesses. October 1989 ▪ EFQM, was founded ▪ CEO/Presidents of 67 European companies October 1992 ▪ First EFQM Award
- 5. Quality VS Excellence(4 Views) Excellence Quality ExcellenceQuality Quality Excellence Excellence Quality 1 2 3 4 What is Excellence?
- 6. Excellence Excellent organizations meet theirMission and, progress towards their Vision through planning and achieving a balanced set of results that meet both the short and long term needs of their stakeholders and, where relevant, exceed them. EFQM Definition
- 7. EFQM Excellence Model(3 Components) Fundamental Concepts EFQM Excellence Model Criteria RADAR logic
- 8. 1 2 3 4 5 6 7 8 Adding Value forCustomers Creating Sustainable Future Developing Organizational Capability Harnessing Creativity & Innovation Leading with Vision, Inspiration & Integrity Managing with Agility Succeeding through the Talent of People Sustaining Outstanding Results Fundamental Concepts
- 9. Leadership People Strategy Partnership & Resources Processes, Products& Services People Results Customer Results Society Results Business Results ENABLERS RESULTS LEARNING, CREATIVITY & INNOVATION Excellence Model Criteria
- 10. Required RESULTS Plan and Develop APPROACHES DEPLOY Approaches ASSESSAND REFINE Approaches and Deployment RADAR Logic
- 11. ENABLERS APPROACH SOUND INTEGRATED DEPLOYMENT IMPLEMENTED SYSTEMATIC MEASUREMENT LEARNING & CREATIVITY ASSESSMENT& REFINEMENT IMPROVEMENT & INNOVATION AssessingEnablers
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- 15. Best Practices Areas forImprovement Strengths Reporting Final score
- 16. 200 300points 300+ 500+ points 600+ points Recognition
- 17. EFQM & ISO9001
- 18. Have ISO addressedExcellence previously? ISO 9004:2009 Managing for the sustained success of an organization—A quality management approach Revised by ISO/DIS 9004 Quality management -- Quality of an organization -- Guidance to achieve sustained success The organization can achieve sustained success by consistently meeting the needs and expectations of its interested parties, in a balanced way, over the long term. Sustained Success Great things happen when the world agrees – ISO Slogan
- 19. How EFQM andISO 9001 relates? Prior to 2015 Edition ▪ QM Principles VS Fundamental Concepts ▪ Focus on Leadership ▪ Audit (Certification ) VS Assessment (Score) ▪ EFQM users, used to adopt ISO 9001 under the “process, Products & Services” criterion ▪ Interested Parties VS Customer – EFQM Stakeholders ▪ Context of the organization ▪ Strategic direction ▪ Risk Based Thinking ▪ Performance Evaluation ▪ Organizational knowledge management New in ISO 9001:2015
- 20. In EFQM notin ISO 9001 ▪ Focus on Results planning, measurement & Achievement ▪ Extensive assessment & scoring VS somehow subjective auditing ▪ Clear cause-and-effect relation ▪ Explicit mentioning of Financial performance (Not in ISO, even in 2015 edition)
- 21. In ISO 9001not in EFQM Explicitly Covered ▪ Internal Audit Requirements ▪ Extended definitions in ISO 9000 ▪ Control of documented information ▪ Examples of Improvement can include: ▪ Correction & Corrective Action ▪ Continual Improvement ▪ Breakthrough Improvement (Re-Engineering) ▪ Innovation & Re-Organization Special Focus on Operations ▪ Operational planning and control ▪ Requirements for products and services ▪ Design and development of products and services ▪ Control of externally provided processes, products and services ▪ Production and service provision ▪ Release of products and services ▪ Control of nonconforming outputs
- 22. Choose or Combine? Whatabout your organization? Have both EFQM only ISO only don’t have either
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