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Leadership
• What makes someone a leader?
• What do leaders do or accomplish?
• How do leaders do it?
One sentence answers only, fit on a post it 
My definition of leadership is:
“ Intentional Influence”
FOSBURY FLOPP
https://www.youtube.com/watch?v=Z_sIwv6SAxc
Richard Douglas "Dick" Fosbury (born March 6, 
1947) is one of the most influential athletes in the 
history of track and field. He revolutionized the 
high jump event, inventing a unique "back‐first" 
technique, now known as the Fosbury Flopp, 
adopted by almost all high jumpers today
Prepare a list of five of the greatest leaders, 
“Intentional Influencers” of all time.  Exclude 
leaders of religions like Mohammed, Jesus 
etc.  Write the names on the large post it 
notes.
Make a list of the five most common attributes 
of these leaders that made them great.  What 
made them, or makes them successful at 
influencing the behavior of others? Write them 
on the large post it notes.
What has been your experience with        
change initiatives in your 
organization?
We have a crisis of Leadership in 
most organizations. Between 70 and 
92% of all corporate change efforts are 
considered a failure two years after they 
commence.
Why?
List of top three causes
CEO
Vice Presidents
Middle Managers
Supervisors
Employees (Associates)
Customer
Customer
Employees (Associates)
Supervisors
Middle Managers
Vice Presidents
CEO
“A seagull manager is one who periodically 
flies into the area, makes a lot of noise, 
dumps on people, maybe eats their lunch, 
and flies away.”
http://www.youtube.com/watch?v=4o4vYMdE5gU
MOTIVATION ABILITY
Personal
1 2
Social
3 4
Structural
5 6
Am I 
motivated?
Can I  do it?
Do others 
motivate 
me?
Do others enable 
or hinder or 
prevent me from 
performing?
Does my 
environment 
motivate me?
Does my 
environment 
enable or hinder 
my performance?
MOTIVATION ABILITY
Personal
1 2
Social
3 4
Structural
5 6
Free 
samples of 
favorite 
candy
No training on 
budgeting and 
tracking 
spending
Surrounded 
by peer 
pressure
Credit 
account v 
cash
Marketing 
posters etc.
MOTIVATION ABILITY
Personal
1 2
Social
3 4
Structural
5 6
Make the 
Undesirable 
Desirable
Over Invest in 
Skill Building
Harness 
Peer 
Pressure
Design 
Rewards
Change the 
environment
Find 
Strength In 
Numbers
• Gold standard is personal experience
• Just try it
• Use stories vs. verbal persuasion
• Connect to values
• Fundamental attribution error
• Deliberate practice
MOTIVATION ABILITY
Personal
1 2
Social
3 4
Structural
5 6
Movies about 
Jews, superiority 
of Arians, 
connected this to 
religious values
Put stars on the 
clothing to identify 
Jews, Practiced 
persecutions at Hitler 
Youth group meetings
Organized the SS 
and other social 
groups to make 
tolerance socially 
unacceptable
Incentives and 
rewards for 
persecutions. 
Placed in camps so 
no one could see 
atrocities. 
Camps made it 
convenient and 
easy.
Those who helped or 
sympathized were 
limited on food rations 
etc.  Incentives to turn 
in Jews
If you could change anything about you or 
your work what would it be?  List at least 
three of these items in your workbook. Try 
to find at least one you could share with a 
partner you will be working with during 
this session.
Three Things I Would Change
1.
2.
3.
Select one item from your list, preferably 
one you are comfortable sharing and 
review it with your table partner.  
Brainstorm on how you could apply the six 
source model to that problem and fill out 
the black worksheet in your folder.
MOTIVATION ABILITY
PersonalSocialStructural
?
Become the scientist and the subject 
of your change plan.
https://www.youtube.com/watch?v=osUwukXSd0k
During this workshop as you are 
introduced to new skills and information 
try to incorporate them into your personal 
change program so you are able to 
accomplish the change you hope to have 
in your organization.

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Understanding influence