5 maladii ale magazinelor de comert electronic - Valentin Radu Gpec 2019Valentin Radu
Ca si oamenii, companiile sufera.
Cateodata, in tacere, fara sa le vada nici chiar creatorii lor.
Dupa 13 ani de comert electronic, am identificat cateva dintre aceste boli.
Simptomele nu sunt tot una cu cauzele, iar preventia e mai buna decat vindecarea.
The deck from the first CRO meetup in Bucharest - funnel optimization
Prezentarea de la primul Conversion Rate Optimization Meetup Bucharest - 18 august 2015
Cum sa valorifici Top 10 Trends in ecommerce - TeCOMM 30 Oct 2014Radu Vilceanu
Rezumat pentru 10 trenduri majore identificate in comertul electronic Romanesc, de catre Radu Vilceanu, CEO ContentSpeed, pe baza experientei obtinute prin implementarea magazinelor online precum: QuickMobile, DRESSBOX, ZorileStore, IL Passo, Chicco, Panasonic, Hotpoint sau Austral.
5 maladii ale magazinelor de comert electronic - Valentin Radu Gpec 2019Valentin Radu
Ca si oamenii, companiile sufera.
Cateodata, in tacere, fara sa le vada nici chiar creatorii lor.
Dupa 13 ani de comert electronic, am identificat cateva dintre aceste boli.
Simptomele nu sunt tot una cu cauzele, iar preventia e mai buna decat vindecarea.
The deck from the first CRO meetup in Bucharest - funnel optimization
Prezentarea de la primul Conversion Rate Optimization Meetup Bucharest - 18 august 2015
Cum sa valorifici Top 10 Trends in ecommerce - TeCOMM 30 Oct 2014Radu Vilceanu
Rezumat pentru 10 trenduri majore identificate in comertul electronic Romanesc, de catre Radu Vilceanu, CEO ContentSpeed, pe baza experientei obtinute prin implementarea magazinelor online precum: QuickMobile, DRESSBOX, ZorileStore, IL Passo, Chicco, Panasonic, Hotpoint sau Austral.
Growth for SaaS using conversion optimizationValentin Radu
Why and How to increase conversion rate for Software as a service companies - presentation made by Valentin Radu.
Webinar by GrowthMarketingConference, Business2Community & Omniconvert
RFM Segmentation is the easiest and most frequently used form of database segmentation. It is based on three key metrics: Recency, Frequency and Monetary Value of customer activity. RFM is often used with transactional history in e-commerce, but can also work for Social Media interactions, online gaming or discussion boards. Based on calculated segments a marketer can prepare cross-sell, up-sell, retention and reactivation capampaigns. This deck provides a simple introduction to the RFM Segmentation methodology.
TEDx Manchester: AI & The Future of WorkVolker Hirsch
TEDx Manchester talk on artificial intelligence (AI) and how the ascent of AI and robotics impacts our future work environments.
The video of the talk is now also available here: https://youtu.be/dRw4d2Si8LA
INTRODUCERE ÎN MARKETINGUL AFILIAT DE TOP2Performant
Prezentare susținută de Dorin Boerescu, CEO 2Performant, în cadrul webinar-ului INTRODUCERE ÎN MARKETINGUL AFILIAT DE TOP, 23 iulie 2019
2Performant este prima rețea de afiliere din România, lansată în urmă cu 10 ani, prin care brandurile online colaborează simplu și transparent cu talentele digitale (afiliați, instagrammeri, vloggeri, bloggeri etc.).
2Performant a intermediat plăți de peste 10 milioane de euro de la clienții săi către profesioniști independenți în marketing (afiliați), pentru cele peste 4 milioane de tranzacții generate de aceștia în 10 ani pentru magazine online, în special din România. În prezent compania are peste 700 de clienți activi.
Ana Bucuroiu - Fidelizare audienta in online prin PPC (2014.08.28, Impact Hub...Lumea SEO PPC
Pe 28 august 2014 la Impact Hub Bucharest - Strada Halelor, nr. 5, etaj 2 (foarte aproape de metrou Piata Unirii, vezi harta) a avut loc ediția cu numărul 102 Lumea SEO PPC. Intervalul orar al întâlnirii - de la ora 19 la 21.
Am discutat despre metodele prin care se poate fideliza audienței, despre cum aduci pe site vizitatori care te știu deja, atât prin metode de SEO cât și de PPC.
Mai jos, fotografii de la eveniment, prezentările și înregistrarea video.
Detalii:
http://lumeaseoppc.ro/followup-102-fidelizare/
Alinierea Marketingului cu Vanzarile sau SmarketingBeans United
Prezentarea sustinuta in cadrul seminarului de inbound marketing (SIM) dedicat alinierii marketingului cu vanzarile, din 28 aprilie 2015, la Metropolis center
10 Lucruri esentiale despre performance marketing pe care nu ti le-a spus ni...Bogdan Aron
1. Performance marketingul capteaza cererea
2. Google AdWords nu mai e atat de simplu
3. Inceteaza sa tot inveti tool-uri
4. Invata programare
5. Marketingul afiliat nu e un canal de promovare
6. Gestionat corect, un program de afiliere iti va aduce intre 5 si 30% vanzari suplimentare
7. Probabil ca anul acesta va fi un afiliat care va obtine peste 100.000 de EUR din afiliere intr-o singura luna.
8. TV-ul e mai ieftin decat Youtube-ul.
9. Model attribution e util. E complicat insa de implementat si e utilizat de multe ori gresit.
10. E dificil sa masori online.
Growth for SaaS using conversion optimizationValentin Radu
Why and How to increase conversion rate for Software as a service companies - presentation made by Valentin Radu.
Webinar by GrowthMarketingConference, Business2Community & Omniconvert
RFM Segmentation is the easiest and most frequently used form of database segmentation. It is based on three key metrics: Recency, Frequency and Monetary Value of customer activity. RFM is often used with transactional history in e-commerce, but can also work for Social Media interactions, online gaming or discussion boards. Based on calculated segments a marketer can prepare cross-sell, up-sell, retention and reactivation capampaigns. This deck provides a simple introduction to the RFM Segmentation methodology.
TEDx Manchester: AI & The Future of WorkVolker Hirsch
TEDx Manchester talk on artificial intelligence (AI) and how the ascent of AI and robotics impacts our future work environments.
The video of the talk is now also available here: https://youtu.be/dRw4d2Si8LA
INTRODUCERE ÎN MARKETINGUL AFILIAT DE TOP2Performant
Prezentare susținută de Dorin Boerescu, CEO 2Performant, în cadrul webinar-ului INTRODUCERE ÎN MARKETINGUL AFILIAT DE TOP, 23 iulie 2019
2Performant este prima rețea de afiliere din România, lansată în urmă cu 10 ani, prin care brandurile online colaborează simplu și transparent cu talentele digitale (afiliați, instagrammeri, vloggeri, bloggeri etc.).
2Performant a intermediat plăți de peste 10 milioane de euro de la clienții săi către profesioniști independenți în marketing (afiliați), pentru cele peste 4 milioane de tranzacții generate de aceștia în 10 ani pentru magazine online, în special din România. În prezent compania are peste 700 de clienți activi.
Ana Bucuroiu - Fidelizare audienta in online prin PPC (2014.08.28, Impact Hub...Lumea SEO PPC
Pe 28 august 2014 la Impact Hub Bucharest - Strada Halelor, nr. 5, etaj 2 (foarte aproape de metrou Piata Unirii, vezi harta) a avut loc ediția cu numărul 102 Lumea SEO PPC. Intervalul orar al întâlnirii - de la ora 19 la 21.
Am discutat despre metodele prin care se poate fideliza audienței, despre cum aduci pe site vizitatori care te știu deja, atât prin metode de SEO cât și de PPC.
Mai jos, fotografii de la eveniment, prezentările și înregistrarea video.
Detalii:
http://lumeaseoppc.ro/followup-102-fidelizare/
Alinierea Marketingului cu Vanzarile sau SmarketingBeans United
Prezentarea sustinuta in cadrul seminarului de inbound marketing (SIM) dedicat alinierii marketingului cu vanzarile, din 28 aprilie 2015, la Metropolis center
10 Lucruri esentiale despre performance marketing pe care nu ti le-a spus ni...Bogdan Aron
1. Performance marketingul capteaza cererea
2. Google AdWords nu mai e atat de simplu
3. Inceteaza sa tot inveti tool-uri
4. Invata programare
5. Marketingul afiliat nu e un canal de promovare
6. Gestionat corect, un program de afiliere iti va aduce intre 5 si 30% vanzari suplimentare
7. Probabil ca anul acesta va fi un afiliat care va obtine peste 100.000 de EUR din afiliere intr-o singura luna.
8. TV-ul e mai ieftin decat Youtube-ul.
9. Model attribution e util. E complicat insa de implementat si e utilizat de multe ori gresit.
10. E dificil sa masori online.
Studiu - Cum se colecteaza feedback-ul de la clienti in Romania?Neomar Consulting
Cercetarea analizeaza modul in care companiile ajung sa beneficieze de sugestiile si opiniile clientilor in vederea imbunatatirii propriei activitati. Va oferim resursele pentru planificarea unui studui ce customer satisfaction adecvat companiei Dvs.
How to increase CLV & decrease CAC - Valentin Radu Valentin Radu
No doubt about it: CLV is the north star metric of any retailer.
However, it is also one of the most misunderstood, neglected, and ignored KPI.
As we're collectively saying RIP to cookies, there are 3 jobs to be done by eCommerce leaders:
1. Nail acquisition:
Acquire the right customers at a decent CAC
2. Nail conversion:
Ethically convert customers by matching them with the right products, using the right narrative
3. Nail retention:
Onboard and nurture the right customers so that you make them come back and promote you
All of these 3 activities fall into a broader methodology, called Customer Value Optimization
Customer Experience in eCommerce: Net Promoter ScoreValentin Radu
There is one metric that gives you a lot of hints about how was your customers' experience with your store and that is NPS.
Learn more about Customer Experience and how to apply the NPS in any eCommerce store by signing up our Customer Value Optimization course https://academy.omniconvert.com/courses/cvo-course
Some of your products affect your business more than you think. Find out how to optimize your product assortment.
Learn more about product optimization and how to apply it in any eCommerce store by signing up to our Customer Value Optimization course https://academy.omniconvert.com/courses/cvo-course
Why Customer Lifetime Value matters in eCommerceValentin Radu
Where is eCommerce heading right now? It seems like the old formula of e-commerce growth is broken. Discover what are the metrics that already make a difference in eCommerce and will count in the future.
Expand your eCommerce horizons by joining our Customer Value Optimization course https://academy.omniconvert.com/courses/cvo-course
Do you want to segment customers by their purchase history and relevancy? Then, RFM segmentation is for you.
If you want to learn even more about the RFM segmentation, sign up for the Customer Value Optimization course https://academy.omniconvert.com/courses/cvo-course
E commerce strategy during covid 19 downturn - B2C Growth Summit by GMCValentin Radu
As the whole world is affected by uncertainty, there are still some learnings from the previous downturns.
What are these learnings and how we can apply them to craft a dynamic strategy that takes into account the psychographic segmentation and behavior insights?
How To Web Valentin Radu - Lessons Learned in Getting Our Ideal Customers & K...Valentin Radu
Ignaz Semmelweis & the germs theory: how we decreased our churn by 89% by focusing on what matters in a SaaS company.
From all targets, all markets to our ICP, this is our 3-years journey and 5 of the lessons learned along the way.
The king is dead! Long live the... God? Customer-centricity is becoming a must!Valentin Radu
He knows more about your products than you do. He connects instantly with all the other customers. If he’s not pleased, he can pretty much do anything to send a company into oblivion.
RIP, Thomas Cook.
Omnipotent, omniscient, omnipresent. The customer is not the king anymore. He is more like a God.
In this incredibly demanding, competitive and connected market, we need to understand our customers better than ever.
In this session, I am offering you the means to understand and please the eCommerce God.
You don’t need offerings.
You just need the right offers.
How customer experience will look in an ai driven era - innowaveValentin Radu
They have all the data. But companies keep on ignoring their customers. The companies that will be able to use AI to unify the data and adapt the treatment they offer to each individual, on all the channels, according to the customer expectation, will be the ones thriving and surviving.
RIP Thomas Cook.
Cognitive biases & machine learning in eCommerce OptimizationValentin Radu
The human brain has around 103 cognitive biases.
After a deep analysis of 41k A/B testing experiments made in the last 6 years, we have identified the most impactful 12 cognitive biases in eCommerce and we have built a product to address them through machine learning.
Meet Automated by Omniconvert:
https://www.omniconvert.com
Drive growth for SaaS through LinkedIn HTW 2018Valentin Radu
SaaS is not an easy game, as companies spend $1.18 to generate $1 in revenue.
In this presentation, I address the acquisition problem by comparing Linkedin Organic with Linkedin Outreach against other channels and disclosing the method to use this to generate growth for SaaS
Customer Journey Optimization - GpEC Summit 2018 PresentationValentin Radu
We're close to live in the experience economy.
But people are still forgetting that we buy emotions, not goods.
In this presentation, I've come up with great customer experience stories, the difference between a standard customer journey and a well-staged customer journey + a bonus regarding how to identify the true loving customers and how to deliver them a great customer journey.
What's being hidden in your Magento - MeetMagento Cluj 2018Valentin Radu
Time and time again, we discover that eCommerce growth is a question of retention, not of acquisition.
But still, 90% of the marketing efforts are towards acquisition, while new customers generate less than 10% of the total margin.
In this presentation that I've held at Meet Magento, I've focused my attention on the untapped opportunity of retention rate optimization, by using the RFM segmentation.
That helps eCommerce managers in 5 different ways:
1. Know your ideal customer profile
Why?
Because you segment them with RFM, you can understand the true lovers: survey them and ask their demographics, barriers and reasons to buy from your website
2. Better advertising costs
Why?
Because you understand who’s your ideal customer ans focus on acquiring more relevant customers with more relevant messages and products for them
3. Higher retention rate & customer lifetime value
Why?
Because you understand who to focus at, offer special prices & experiences to who matters and acquire more customers you actually want
4. More relevant products
Why?
Because you find the brands, products and categories that make your customers churn
5. Better customer service
Why?
Because you can understand who matters and provide priority support, better response rates or tailor-made return programmes
Humans are so irrational.
Yes we are.
But how irrational and how can we determine and use the cognitive biases as eCommerce marketers?
See in this presentation:
How to deliver sustainable growth for e commerce websites Digital OlympusValentin Radu
How to deliver sustainable growth for eCommerce websites:
1. Measure the right KPIs
2. Set strategic Objectives
3. Brainstorm and generate strategic initiatives
4. Prioritization
5. Experimentation
How & Why to Make Your Magento eCommerce Customer Centric Valentin Radu
In this talk held at Meet Magento, Valentin Radu, CEO at Omniconvert points out to the hidden leverage of eCommerce growth: retention rate & lifetime value optimization + how to become customer-centric by using RFM segmentation.
More on https://www.omniconvert.com
Best Practices in E-Commerce App SelectionValentin Radu
Choosing your E-Commerce platform and planning for your online business requires research and an in depth understanding of what is needed and how to manage the platform when over time. Your digital store needs to be future proof and convert on launch day.
10. Concluzii primare?
1. Focusul trebuie sa fie pe crearea de relatii autentice
cu clientii inca de la inceput.
2. Trebuie sa fie cineva responsabil de retentie
3. Diferentierea nu se poate face prin pret, ci prin over-
delivery, constant pe tot value-chain-ul
13. Aici obiectivul este ca
vizitatorii sa ...
intre pe pagina de produs
se aboneze la newsletter
adauge produse in cos
nu abandoneze cosul
revina si sa cumpere
spuna tuturor despre noi
14. Aici masuram
CTR catre search, categorie,
produs
Subscription rate
Add to cart rate
Abandonment rate
LTV, RPR, DBT
NPS
23. Recency - Cat de recent a cumparat clientul?
Frequency - Cu ce frecventa?
Monetary Value - Care este valoarea achizitiilor?
24. Clientii cu recenta cea mai mare sunt cei mai deschisi sa mai cumpere
fata de cei care nu au mai cumparat de multa vreme.
Clientii care cumpara cel mai frecvent sunt mult mai deschisi sa
cumpere din nou fata de cei care cumpara din an in Paste
Clientii care cumpara de valori mari sunt mult mai deschisi sa
cumpere decat cei care cheltuiesc putin