Twilio lets web developers build advanced, reliable voice communications applications using only basic web development skills, and simple pay-as-you-go pricing.
Build hosted Interactive Voice Response Applications, PBX, emergency notifications, automate phone-based sales and customer service, and more.
In many ways, Twilio is like a box of legos. You get building blocks to create communication workflows that make sense for your business. For this presentation, we've benchmarked what more than 1,000,000 developers are doing with Twilio. With a focus on business-to-customer communications, we'll talk about the common problems being solved and how they are being solved.
The journey from traditional to conversational IVRkore.ai
Key Takeaways:
- Decrease call center costs through seamless integration and improved call resolution and deflection
- Achieve greater efficiency through improved agent utilization.
- Increase customer satisfaction – leading to improved customer loyalty and NPS scores
- Decrease time to serve per customer and serve more customers in less time
- Enable customer self-service and deliver consistent experiences across channels
- Reduce customer churn, improve brand perception, and handle volume spikes with ease
Watch the webinar - https://info.kore.ai/the-journey-from-traditional-ivr-to-conversational-ivr
TM Forum Webinar - Telco API-driven digital marketplace opportunities | Post-...ShubaS4
If you missed the live webinar, you can catch all the details here in this presentation. Expert speakers Karthik TS and Dean Ramsay discussed CSP strategies for a new breed of marketplaces in this on-demand webinar. This slide deck provides a comprehensive overview of the LIVE webinar and is a great resource for CSPs looking for out-of-the-box API-driven digital marketplace solutions.
Global SaaS SMB GTM Workshop - Kovai Edition 1st Dec 2022SaaS Boomi
These are slides used by Suresh Sambandam CEO of Kissflow for the workshop conducted on 1st Dec 2022 at Kovai (Coimbatore) for SMB SaaS Companies that are going after global market. This is a partial reflection of the playbook used by Zoho, Freshworks, Kissflow and ChargeBee. Being shared publicly in alignment with the pay-it-forward value of SaaSBOOMi volunteers.
In many ways, Twilio is like a box of legos. You get building blocks to create communication workflows that make sense for your business. For this presentation, we've benchmarked what more than 1,000,000 developers are doing with Twilio. With a focus on business-to-customer communications, we'll talk about the common problems being solved and how they are being solved.
The journey from traditional to conversational IVRkore.ai
Key Takeaways:
- Decrease call center costs through seamless integration and improved call resolution and deflection
- Achieve greater efficiency through improved agent utilization.
- Increase customer satisfaction – leading to improved customer loyalty and NPS scores
- Decrease time to serve per customer and serve more customers in less time
- Enable customer self-service and deliver consistent experiences across channels
- Reduce customer churn, improve brand perception, and handle volume spikes with ease
Watch the webinar - https://info.kore.ai/the-journey-from-traditional-ivr-to-conversational-ivr
TM Forum Webinar - Telco API-driven digital marketplace opportunities | Post-...ShubaS4
If you missed the live webinar, you can catch all the details here in this presentation. Expert speakers Karthik TS and Dean Ramsay discussed CSP strategies for a new breed of marketplaces in this on-demand webinar. This slide deck provides a comprehensive overview of the LIVE webinar and is a great resource for CSPs looking for out-of-the-box API-driven digital marketplace solutions.
Global SaaS SMB GTM Workshop - Kovai Edition 1st Dec 2022SaaS Boomi
These are slides used by Suresh Sambandam CEO of Kissflow for the workshop conducted on 1st Dec 2022 at Kovai (Coimbatore) for SMB SaaS Companies that are going after global market. This is a partial reflection of the playbook used by Zoho, Freshworks, Kissflow and ChargeBee. Being shared publicly in alignment with the pay-it-forward value of SaaSBOOMi volunteers.
CPaaS has been around for over a decade but in the last three years it emerged as one of the fastest-growing segments within business communications. Service providers have been an integral part of the value chain from the beginning but the market has been largely defined by CPaaS providers. In this webinar we look at the CPaaS competitive landscape and the implications for service providers looking to benefit from this opportunity.
If you’re a Terraform user, you may have heard of Cost Estimation and Clustering for Terraform Enterprise (Cost Estimation is also available for Terraform Cloud). We’re excited to provide both of these capabilities to the Terraform community.
A common microservice architecture anti-pattern is more the merrier. It occurs when an organization team builds an excessively fine-grained architecture, e.g. one service-per-developer. In this talk, you will learn about the criteria that you should consider when deciding service granularity. I'll discuss the downsides of a fine-grained microservice architecture. You will learn how sometimes the solution to a design problem is simply a JAR file.
A slideshow of our Integrating Communications into CRM Webinar. In this presentation, you'll read: CRM and "spectrum of communication" overview, an overview of Twilio, architecture for CRM + communications, hear some of our customer use cases and learn about a solution that our partner RingDNA implemented.
Key takeaways:
- Understand what makes up the DNA of Conversational IVR
- Best Practices to enhance customer experience with Conversational IVR
- Use cases to start your Conversational IVR journey for AI enabled contact centers
- How Kore.ai Platform helps enterprises augment AI to build best-in-class Conversational IVR
Watch the Webinar recording here https://info.kore.ai/webinar-how-to-implement-conversational-ivr
Salesforce Template. please refer to any Salesforce language for terms of use. Sharing for other Trailblazers who have asked to use this template for Salesforce-related presentations.
Journey to Cloud - Enabling the Digital Enterprise - AccentureAmazon Web Services
Speed your customer's move to AWS by Leveraging Accenture's Unique combination of agility and Scale. The AAS journey culminates with the advanced use of Digital, Analytics, Mobility, and IOT capabilities enabled by an Integrated cloud platform across
applications, platform and infrastructure
Speaker:
Aman Neil Dokania, Managing Director and APAC Journey to Cloud Lead, Accenture
Combining the Power of AI Chatbot with RPA for addressing challenges in Manuf...Arindam Sen
A case study on the INDIAN MANUFACTURER – DEALER NETWORK AND THE possible opportunity that AI CHATBOTS & RPA can bring to efficiently manage a vast distributed dealer network and handle dealer complaints, enquiries and effectively measure & forecast product demand
Airbnb is a peer-to-peer online marketplace and homestay network enabling people to list or rent short-term lodging in residential properties, with the cost of such accommodation set by the property owner. In the report, Airbnb’s marketing techniques, i.e., social media, content and inbound marketing are shown with their creativity in marketing which helped them in growing and getting and reaching maximum hosts and travelers.
Welcome to the Automation First Era: Your Guide to a Thriving EnterpriseUiPath
We’ve now entered the “automation first” era. Digital transformation is quickly becoming the status quo as businesses migrate their core business processes and workflows to digital and cloud-based platforms. Under this new operational framework, pervasive automation can propel companies to new heights of efficiency and productivity, while reducing the cost of doing business. Companies that embrace an automation first mindset — ie, if something can be automated, it should be automated — will position themselves to thrive in this new era. With that in mind, Robotic Process Automation (RPA) is more than a tool for efficiency — it’s an agent of organizational change and evolution. This presentation breaks down RPA’s growing importance, and provides guidance on how to implement this technology and maximize your return on investment (ROI).
Cloud computing is an emerging technology that
offers opportunities for organisations to hire precisely those ICT
services they need (SaaS/PaaS/IaaS). Small and medium sized
enterprises (SMEs) can benefit a lot from software services that
are managed in a professional way. Cloud computing enables
them to overcome restrictions from low budgets and limited
resources for ICT. However, cloud adoption is challenging and
requires a clear cloud roadmap. Organisations lack knowledge of
cloud computing and are usually challenged by the adoption of
cloud services. In most cases, SMEs do not know what aspects
they have to take into consideration for a sound decision in
favour or against the cloud. A cloud readiness assessment is a
general approach to facilitate this decision-making process.
The presented study focuses on the development of an assessment framework for cloud services (SaaS) in the domain of enterprise content management (ECM) and social software (ecollaboration).
Introducing Amazon Connect-Keynote-Enterprise Connect 2017Amazon Web Services
Introducing Amazon Connect at Enterprise Connect 2017. Amazon Connect is a simple to use, cloud-based contact center service. This new service from Amazon Web Services is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.
Vox CPaaS aims to empower your business by enhancing customer experience. Our cloud-communication platform enables you to stay connected with your customers by integrating secure real-time communication viz. voice, video and SMS APIs into your apps.
Leveraging the Power of Conversational AI for ITSMkore.ai
Key Takeaways:
1. How the global enterprises are leveraging the power of Conversational AI for their ITSM And IT Ops Management
2. Promising use cases (such as Authentication, Outage alerts, Asset/Knowledge Management, or User Self-service) to implement chatbots for quick ROI
3. How to quickly build your own ITSM chatbots using Kore.ai Platform unique capabilities
Watch the recorded webinar here https://info.kore.ai/how-to-leverage-conversational-ai-for-itsm
This slideshare is from the webinar on Setting up the Centre of Excellence for RPA featuring David Thurkle, Executive Program Director at National Australia Bank.
Track calls to discover which campaigns are driving calls to your business.
- Buy Twilio phone number and assign to lead source
- Forward call to your phone number
- Track lead information
CPaaS has been around for over a decade but in the last three years it emerged as one of the fastest-growing segments within business communications. Service providers have been an integral part of the value chain from the beginning but the market has been largely defined by CPaaS providers. In this webinar we look at the CPaaS competitive landscape and the implications for service providers looking to benefit from this opportunity.
If you’re a Terraform user, you may have heard of Cost Estimation and Clustering for Terraform Enterprise (Cost Estimation is also available for Terraform Cloud). We’re excited to provide both of these capabilities to the Terraform community.
A common microservice architecture anti-pattern is more the merrier. It occurs when an organization team builds an excessively fine-grained architecture, e.g. one service-per-developer. In this talk, you will learn about the criteria that you should consider when deciding service granularity. I'll discuss the downsides of a fine-grained microservice architecture. You will learn how sometimes the solution to a design problem is simply a JAR file.
A slideshow of our Integrating Communications into CRM Webinar. In this presentation, you'll read: CRM and "spectrum of communication" overview, an overview of Twilio, architecture for CRM + communications, hear some of our customer use cases and learn about a solution that our partner RingDNA implemented.
Key takeaways:
- Understand what makes up the DNA of Conversational IVR
- Best Practices to enhance customer experience with Conversational IVR
- Use cases to start your Conversational IVR journey for AI enabled contact centers
- How Kore.ai Platform helps enterprises augment AI to build best-in-class Conversational IVR
Watch the Webinar recording here https://info.kore.ai/webinar-how-to-implement-conversational-ivr
Salesforce Template. please refer to any Salesforce language for terms of use. Sharing for other Trailblazers who have asked to use this template for Salesforce-related presentations.
Journey to Cloud - Enabling the Digital Enterprise - AccentureAmazon Web Services
Speed your customer's move to AWS by Leveraging Accenture's Unique combination of agility and Scale. The AAS journey culminates with the advanced use of Digital, Analytics, Mobility, and IOT capabilities enabled by an Integrated cloud platform across
applications, platform and infrastructure
Speaker:
Aman Neil Dokania, Managing Director and APAC Journey to Cloud Lead, Accenture
Combining the Power of AI Chatbot with RPA for addressing challenges in Manuf...Arindam Sen
A case study on the INDIAN MANUFACTURER – DEALER NETWORK AND THE possible opportunity that AI CHATBOTS & RPA can bring to efficiently manage a vast distributed dealer network and handle dealer complaints, enquiries and effectively measure & forecast product demand
Airbnb is a peer-to-peer online marketplace and homestay network enabling people to list or rent short-term lodging in residential properties, with the cost of such accommodation set by the property owner. In the report, Airbnb’s marketing techniques, i.e., social media, content and inbound marketing are shown with their creativity in marketing which helped them in growing and getting and reaching maximum hosts and travelers.
Welcome to the Automation First Era: Your Guide to a Thriving EnterpriseUiPath
We’ve now entered the “automation first” era. Digital transformation is quickly becoming the status quo as businesses migrate their core business processes and workflows to digital and cloud-based platforms. Under this new operational framework, pervasive automation can propel companies to new heights of efficiency and productivity, while reducing the cost of doing business. Companies that embrace an automation first mindset — ie, if something can be automated, it should be automated — will position themselves to thrive in this new era. With that in mind, Robotic Process Automation (RPA) is more than a tool for efficiency — it’s an agent of organizational change and evolution. This presentation breaks down RPA’s growing importance, and provides guidance on how to implement this technology and maximize your return on investment (ROI).
Cloud computing is an emerging technology that
offers opportunities for organisations to hire precisely those ICT
services they need (SaaS/PaaS/IaaS). Small and medium sized
enterprises (SMEs) can benefit a lot from software services that
are managed in a professional way. Cloud computing enables
them to overcome restrictions from low budgets and limited
resources for ICT. However, cloud adoption is challenging and
requires a clear cloud roadmap. Organisations lack knowledge of
cloud computing and are usually challenged by the adoption of
cloud services. In most cases, SMEs do not know what aspects
they have to take into consideration for a sound decision in
favour or against the cloud. A cloud readiness assessment is a
general approach to facilitate this decision-making process.
The presented study focuses on the development of an assessment framework for cloud services (SaaS) in the domain of enterprise content management (ECM) and social software (ecollaboration).
Introducing Amazon Connect-Keynote-Enterprise Connect 2017Amazon Web Services
Introducing Amazon Connect at Enterprise Connect 2017. Amazon Connect is a simple to use, cloud-based contact center service. This new service from Amazon Web Services is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.
Vox CPaaS aims to empower your business by enhancing customer experience. Our cloud-communication platform enables you to stay connected with your customers by integrating secure real-time communication viz. voice, video and SMS APIs into your apps.
Leveraging the Power of Conversational AI for ITSMkore.ai
Key Takeaways:
1. How the global enterprises are leveraging the power of Conversational AI for their ITSM And IT Ops Management
2. Promising use cases (such as Authentication, Outage alerts, Asset/Knowledge Management, or User Self-service) to implement chatbots for quick ROI
3. How to quickly build your own ITSM chatbots using Kore.ai Platform unique capabilities
Watch the recorded webinar here https://info.kore.ai/how-to-leverage-conversational-ai-for-itsm
This slideshare is from the webinar on Setting up the Centre of Excellence for RPA featuring David Thurkle, Executive Program Director at National Australia Bank.
Track calls to discover which campaigns are driving calls to your business.
- Buy Twilio phone number and assign to lead source
- Forward call to your phone number
- Track lead information
7 reasons why mobile messaging has quickly become a powerful way to communicate.
Learn more about how you can reach customers faster with SMS: https://www.twilio.com/learn/commerce-communications/how-to-improve-your-communication-strategy-with-text-messages
Up next: Understand how consumers use messaging: http://www.slideshare.net/twilio/understand-how-consumers-use-messaging
Twilio has grown from idea to an international communications provider supporting production phone, SMS, and browser and mobile VoIP applications built by more then 50,000 developers. In this talk i'll share some of the technological tools, engineering processes, and cultural values we've used to enable that growth and to support massive scalability and rapid deployment of new services.
Cloud services power the apps that are becoming backbone of modern society. The workload of cloud APIs is typically driven by external customers and can fluctuate dramatically minute-by-minute. Rapid spikes in load can result in request failures as load increases beyond backend capacity and the size of web worker pools. This talk explores the use of asynchronous frameworks like python Twisted and gevent to implement services that can dynamically keep socket connections open and increase request latency in order to avoid request failures. We explore how that architectural approach helps Twilio provides high-availability Voice and SMS APIs.
Building a Great Web API - Evan Cooke - QCON 2011Twilio Inc
This presentation explores how fast signup, a clear value proposition, efficient quick starts, concise documentation, easy authentication and debugability are common attributes of many successful web APIs. The Twilio API is used as an example of how a focus on developer experience helps drive API adoption.
Twilio Messaging: Overview and New Feature Deep DiveTwilio Inc
This is technical overview of Twilio's messaging capabilities and a deep dive into the newly released features at Twiliocon 2013. This talk was given by:
- Patrick Malatack, Director of Product Management @ Twilio
- Gowri Rao, Product Manager, Messaging @ Twilio
Patrick McKenzie (patio11) at TwilioConf 2011. Topic is about taking Twilio "beyond the quickstart guides": making applications which are secure, testable, maintainable, and appropriate for running businesses on top of.
Scaling Company Values - Twilio - TechWeek 2012Twilio Inc
Scaling the culture and values of your business is hard. Jeff shares some tips and thoughts on how Twilio actively worked to keep the culture alive through rapid growth from 5 people to over 100 in the past 2 years.
KrankyGeek 2015 - Mixing Data and Video - IBM Bluemix, Watson, and TwilioJeff Sloyer
My talk at KrankyGeek 2015 about IBM Bluemix, IBM Watson, Twilio, and WebRTC. The talk goes over how IBM Watson and Twilio Video were used in a doctor's office setting to aid in doctor's providing health care to a patient via video chat.
The presentation show some of the code from the IBM Bluemix Node.Js app that was used to drive the app.
Building A Great API - Evan Cooke, Cloudstock, December 2010Twilio Inc
Tips and tricks on how to design, package, and build a great API. We summarize some of the lessons we've learned over the years at Twilio designing and operating Voice and SMS APIs used by more then 20,000 developers.
"Reinventing the Dialplan" slides from Twilio's Astricon 2009 talkTwilio Inc
Call control is being reinvented in several exciting new ways. In this talk, we explore existing models for building voice applications using the Asterisk Dialplan, Asterisk AGI/AMI, and how new in-cloud voice APIs are reinventing the way that build, host, and scale voice applications.
such as in-cloud dialplan API with Twilio. Taking a programmer's perspective, we highlight desirable dialplan properties such as simplicity, automatic scalability, integration with existing databases and servers, and separation of business logic from telephony logic. We also explore the tradeoffs that Twilio has made to simplify the experience of building voice applications, including the concept of encapsulating the state of a voice call in a URL. We conclude with thoughts about how Asterisk could be streamlined for in-cloud dialplan APIs and the services that support them.
The modern growing businesses often face bigger challenges than those faced by the established and large entities.
Presenting, Matrix ETERNITY PE - VOIP system for small businesses designed specifically for small-sized businesses destined to become tomorrow's enterprise. ETERNITY PE is a versatile IP-PBX platform based on universal slots architecture, offering a variety of trunks and extensions.
KEY FEATURES:
- Universal Slot Architecture
- Seamless Integration of Multiple Networks
- The range of Phone Options
- Scalable Systems
- VOIP Telephony
- Advanced Voice Mail
- Easy Installation and Management
Request a demo, https://goo.gl/p4Tcxk
respond_to :voice - the convergence of voice and web interfaces with Rails an...jpalley
Presented at RailsConf 2007, this presentation introduces the Telegraph plugin for briding Asterisk and Rails.
Telegraph brings the beauty of Rails programming to the VoIP world. It reshapes the mess of the Asterisk API into MVC cleanliness allowing the rapid development of Rails based voice and web applications.
Building Blocks for Next Generation Contact CentersTwilio Inc
Upgrade your customer experience without upgrading your hardware. Twilio APIs let you treat your contact center like software. Twilio Product Director Al Cook talks about four ways to augment your contact center. Watch his full webinar here:
https://www.twilio.com/learn/contact-center/building-blocks-for-next-generation-contact-centers
Create an IVR that Keeps Up with Your CustomersTwilio Inc
When customers call your contact center, almost a third of their time is spent in your IVR system. Al Cook, Twilio Product Director, explains how to make the experience a good one. Watch the full webinar here: https://www.twilio.com/learn/contact-center/create-an-ivr-built-for-customer-experience
Salesforce’s Andy Kung on the Power of CRM IntegrationsTwilio Inc
What happens when you combine the world’s most popular CRM solution with the power of Twilio APIs? Something electric called Lightning Dialer. Andy Kung, Director of Product Management for Sales Cloud at Salesforce, joined Twilio at SIGNAL 2017 to share all about this new VoIP product in Salesforce. Watch his full talk here: https://www.twilio.com/learn/contact-center/salesforce-s-andy-kung-on-the-power-of-crm-integrations
All Web Leads’ Lorena Lauv on How to Scale a Virtual Call CenterTwilio Inc
Growing your business and need to make sure your contact center scales with it? Lorena Lauv, All Web Lead's Director of Software Services, joined Twilio at SIGNAL 2017, to share her best practices. Watch her full talk here: https://www.twilio.com/learn/contact-center/all-web-leads-lorena-lauv-on-how-to-scale-a-virtual-call-center
We found that 9 out of 10 consumers globally want to message with brands. But is your business ready to start texting? We ran a survey along with Vanson Bourne to understand how consumers use messaging to talk to businesses.
Twilio Signal 2016 Taking Your SMS App GlobalTwilio Inc
How to use Twilio to reach a global audience via SMS
The most common issues when sending SMS globally
The cause of these issues
How we can detect these issues
What Twilio does to correct these issues
What you can do to ensure your messages get through
Learn more about best practices for building an SMS app here: https://www.twilio.com/learn/messaging/checklist-for-mobile-messaging-framework
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
2. Empower Web Developers
To build Voice Communication Apps that Make or
Receive Phone Calls, using only Basic Web
Development skills
Simple API
Only Five Building Blocks.
Powerful API
Build Advanced, Useful Applications
Pay-As-You-Go Pricing
No upfront, no commitment. Pay only for what you use.
3. Voice Communications
(we use every day)
Sales Automation
Order Inquiry
Customer Relations Management
Intelligent Call Distribution
Emergency Notification
Appointment Reminders
Voicemail
Costly and Difficult to Build
4. Costly to Build
Telecom
Engineers
(thousands)
Tiny Workforce
Specialized Skill Set
Only Thousands of Qualified People
Voice Applications (Cisco Certified, etc.)
2
$20B Market 1 Complex Open Source Options
Steep Learning Curve
SIP, IAX2, uLaw, GSM, skinny, STUN, SDP, RTP, H.
323, PSTN, DTMF, H.238, DID, E.164, ENUM
NAPTR, DUNDi, Speex, T.38, SDP, G.711, G.729,
QOS...
Realtime Requirements
1 http://www.marketresearch.com/product/display.asp?productid=1778408&g=1
http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=43477
Reliability Challenges
http://www.marketwire.com/press-release/Dmg-Consulting-Llc-914082.html
2 http://www.narte.org/h/aboutnarte.asp
5. Commoditize the Skills
Telecom
Engineers
(thousands)
Voice
Communications Web Developers
Largest engineering workforce!
$20B Market
Millions of Skilled Workers
Processes
Agile Development
Commodity Hosting
Existing Infrastructure Investment
Twilio
6. Telecom Goo HTTP
XML
MP3, wav, etc.
Twilio
HARD EASY!
7. Simple API
<Say>
<Play>
<Say>Thank you for calling XYZ Corp.</Say>
<Play>http://mycompany.com/greeting.mp3</Play>
<Record>
<Record action=’http://mycompany.com/handler.php’/>
<Gather>
<Gather numDigits=’1’ action=’http://mycompany.com/handler.php’ />
<Dial>
<Dial>415-867-5309</Dial>
Just 5 Building Blocks