The document discusses using social media to build relationships and facilitate face-to-face meetings for commercial realtors. It outlines three key concepts for using social media: 1) building a network of customers, contacts and finding potential customers; 2) getting your brand found on platforms like Facebook, Twitter, LinkedIn; and 3) leveraging new opportunities social media provides like reaching a wider audience. The document provides tips for using different social media platforms like Facebook, Twitter and LinkedIn to engage customers, share expertise, and extend real-world networking to virtual spaces.