Kelly Reyes has over 7 years of experience in banking and currently works as a Teller II at Public Service Credit Union. In her current role, she ensures compliance, discovers customer needs, conducts monthly branch audits, and maintains customer accounts. Previously, she was a Sales Service Manager at US Bank and Lead Teller at Chase where she sold banking services, managed vaults and ATMs, and ensured compliance. She has strong skills in banking compliance, operations, coaching, customer service, and problem solving.

1. Kelly Reyes |303-819-8568
WORK EXPERIENCE
Teller II
Public Service Credit Union - Arvada, CO - July 2015 to Present
Responsibilities & Duties
 Ensuring thatboth the CU and myselfare in proper compliance.
 Discovering Members needs and matching them with the appropriate solution
 Monthly Branch Audits
 Phone contact with Members for promotions and accountmaintenance
 Dedication to accuracy, discretion,and productivity.
Skills & Proficiencies
 I prioritize communication with mycoworkers and managers.
 Solid foundational knowledge ofSymitar and the various programs used within PSCU.
 Advanced in Microsoft Office
 At ease working in a fast paced, varied environmentwith the ability to switch tasks and priorities depending
on the needs ofBranch Management.
 I work to have great interactions with Members where they feel their issues are addressed in a competent
and timely manner.
Since joining the PSCU family, I have been impressed bythe positive environmentand the willingness ofeach of the
varying levels of managementto pitch in and help.I myselfhave taken the lead in Arvada of bringing our newest
Tellers up to speed:teaching them aboutthe systems,policies,and products.Our Branch managementfound that
they could rely on me to assistwith any new directives or promotions. To further my value to my Branch and our
Members,I made it a personal goal to sitwith each of the Branch FSC’s to better understand the lending process and
get a fuller comprehension ofour products and how they work for our Members.
Sales Service Manager
US Bank - February 2014 to Present
Assisted in establishing sales and service goals for a large store.
Create, train and coach successful sales,service and referral teams.
Complywith all State and Federal bank regulations
Creating sales plans and customer service plans everymonth in order to meetsales goals and provide the
bestcustomer service.
In charge of keeping up with all operations including butnotlimited too reg cc holds,western unions,
cash audits,cash exposures,compliance,cash advance,new accounts ,wire transfers,overdraft accounts,
safe deposit,prooferrors.
Researching teller cash differences.
Lead Teller
Chase - December 2012 to February 2014
Sell retail banking and services to customers and prospects.
Have a sense ofurgency and ownership with customer needs.
Team oriented,always willing to help coach and train new team members.
In charge of the vault and ATM; ordering and shipping outmoney& balancing on a regular basis.
Ensure compliance with auditand operational regulations and guidelines.
EDUCATION
High School Diploma
Fort Lupton High School
ADDITIONAL INFORMATION
Key Skill
 Banking Compliance
 Banking Operations
 Manager Coaching and Motivating Skills
 Office Management
 Customer Service
 Team Building Skills
 Excellent Problem Solving
 7 years cash handling experience
 73WPM Typing & 8000KPH 10Key