SlideShare a Scribd company logo
Today’s marketing and experience data
is incomplete and insufficient.
The Problem
1. Measuring & proving ROI based on
accurate attribution
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
62%
59%
53%
40%
40%
2. Understanding customer interactions across all
touchpoints spanning all channels
3. Personalizing offers, content, and experiences
based on behavior at scale
4. Managing, collecting, and unifying
data from a variety of sources
5. Delivering a consistent experience across
channels and interaction points
35%
6. Insufficient or inadequate technology to
unify data and deliver dynamic experiences
Top Digital Challenges
1. Insufficient and incomplete
data across channels
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
60%
60%
50%
33%
30%
2. Insufficient staff and / or budget to create content
3. Insufficient ways to define and unify customer
touchpoints across all platforms and systems
4. Insufficient journey and content analytics
5. Inconsistent data across advertising and
marketing platforms
30%
6. Insufficient technology to dynamically assemble
content across systems and platforms in real time
Preventing Omnichannel Personalization
Inconsistent tracking
across channels
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
62%
62%
58%
55%
44%
Insufficient staff / talent to aggregate
and manage data
Siloed data across
multiple channels
Incomplete data spanning
multiple channels
Inconsistent data standards
spanning multiple channels
41%Insufficient attribution models
Preventing Trust in ROI & Attribution
Fragmented Ecosystem
The new approach to data
that we need to adopt
The Solution
“Bake your tagging structure into all of
your systems and process…
Metadata has to happen at inception.
The Solution
The Solution
Collect Data Combine Data Action Data1. Missing Step
Define & Plan
Touchpoints
Unified Ecosystem
Pre-defined Tracking & Metadata Repository
Strala Playbook
Strala Data Experience Platform™
Foundation for ROI & Attribution
Strala Offer
Complimentary access
• 6 Months
• Limited - 20 Accounts
Register Now
strala.com/utahdmc
80% Data Wrangling 20% Use & Action
Use & ActionCombinePlan Collect
80% Use & Action
20% Data
Wrangling
Flip 80/20 to 20/80 & Data Value
Empowering uniquely data-first
customer experience & insight.
Our Vision
Strala Offer
Complimentary access
6 Months
Limited - 20 Accounts
Register Now
strala.com/utahdmc
Strala Offer
Complimentary access
• 6 Months
• Limited - 20 Accounts
Register Now
strala.com/utahdmc

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Trends, Issues and New Approaches to Digital Marketing & Experience Data: Mikel X. Chertudi #UtahDMC 2018

  • 1.
  • 2.
  • 3.
  • 4. Today’s marketing and experience data is incomplete and insufficient. The Problem
  • 5. 1. Measuring & proving ROI based on accurate attribution 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 62% 59% 53% 40% 40% 2. Understanding customer interactions across all touchpoints spanning all channels 3. Personalizing offers, content, and experiences based on behavior at scale 4. Managing, collecting, and unifying data from a variety of sources 5. Delivering a consistent experience across channels and interaction points 35% 6. Insufficient or inadequate technology to unify data and deliver dynamic experiences Top Digital Challenges
  • 6. 1. Insufficient and incomplete data across channels 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 60% 60% 50% 33% 30% 2. Insufficient staff and / or budget to create content 3. Insufficient ways to define and unify customer touchpoints across all platforms and systems 4. Insufficient journey and content analytics 5. Inconsistent data across advertising and marketing platforms 30% 6. Insufficient technology to dynamically assemble content across systems and platforms in real time Preventing Omnichannel Personalization
  • 7. Inconsistent tracking across channels 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 62% 62% 58% 55% 44% Insufficient staff / talent to aggregate and manage data Siloed data across multiple channels Incomplete data spanning multiple channels Inconsistent data standards spanning multiple channels 41%Insufficient attribution models Preventing Trust in ROI & Attribution
  • 9. The new approach to data that we need to adopt The Solution
  • 10. “Bake your tagging structure into all of your systems and process… Metadata has to happen at inception. The Solution
  • 11. The Solution Collect Data Combine Data Action Data1. Missing Step Define & Plan Touchpoints
  • 12.
  • 13. Unified Ecosystem Pre-defined Tracking & Metadata Repository
  • 15. Strala Data Experience Platform™
  • 16. Foundation for ROI & Attribution
  • 17. Strala Offer Complimentary access • 6 Months • Limited - 20 Accounts Register Now strala.com/utahdmc
  • 18. 80% Data Wrangling 20% Use & Action Use & ActionCombinePlan Collect 80% Use & Action 20% Data Wrangling Flip 80/20 to 20/80 & Data Value
  • 19.
  • 20. Empowering uniquely data-first customer experience & insight. Our Vision
  • 21. Strala Offer Complimentary access 6 Months Limited - 20 Accounts Register Now strala.com/utahdmc
  • 22.
  • 23. Strala Offer Complimentary access • 6 Months • Limited - 20 Accounts Register Now strala.com/utahdmc