SlideShare a Scribd company logo
STEP 1: PROVIDE
VISIBILITY
STEP 2: APPLY THE
INTELLIGENCE
ORGANISATIONS WHICH USE
ADVANCED ANALYTICS SEE A
60% HIGHER INCREASE IN
YEAR-ON-YEAR REVENUE THAN
THOSE THAT DON'T.
Based on research, these successful leaders
have two key strategies to ensure they quickly
convert data into actionable intelligence »
The best in class give their entire team
visibility over business intelligence. They are:
The best in class fully utilise their data to
improve business performance. They are:
FIND OUT MORE - download the full research report from
Aberdeen Group: Service Performance Management: Smarter Data, Better Decisions »
more likely to give senior
executives access to
on-demand
performance data
62%
more likely to provide
technicians with access
to personal performance
dashboards
61%
more likely to provide
management with
real-time visibility into
field team performance
21%
more likely to use
data to benchmark
their performance
against peers and
competitors
112%
more likely to align
workforce incentives
with service operation
metrics
83%
more likely to use
customer feedback
to monitor employee
performance
58%
%
60

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Using data to your advantage: Business intelligence strategies from top performers

  • 1. STEP 1: PROVIDE VISIBILITY STEP 2: APPLY THE INTELLIGENCE ORGANISATIONS WHICH USE ADVANCED ANALYTICS SEE A 60% HIGHER INCREASE IN YEAR-ON-YEAR REVENUE THAN THOSE THAT DON'T. Based on research, these successful leaders have two key strategies to ensure they quickly convert data into actionable intelligence » The best in class give their entire team visibility over business intelligence. They are: The best in class fully utilise their data to improve business performance. They are: FIND OUT MORE - download the full research report from Aberdeen Group: Service Performance Management: Smarter Data, Better Decisions » more likely to give senior executives access to on-demand performance data 62% more likely to provide technicians with access to personal performance dashboards 61% more likely to provide management with real-time visibility into field team performance 21% more likely to use data to benchmark their performance against peers and competitors 112% more likely to align workforce incentives with service operation metrics 83% more likely to use customer feedback to monitor employee performance 58% % 60