This document outlines a process for analyzing trends to inform priority areas for an organization. It provides criteria for analyzing trends, including how well trends meet future demand, strategic fit with customer needs, and technology maturity. It then performs research and analysis of business directions, customer ICT use, technology trends, and strategic roadmaps. Finally, it provides a trends analysis identifying target customer groups and services that certain technologies could engage.

1. Trends Analysis
Analysing trends to inform priority areas
CRITERIA
FOR
ANALYSIS

2. Outcomes
Enable stakeholders to
use analysis to
understand & plan
Provide criteria to
help prioritise what
trends to analyse
Provide framework to
prioritise technology
areas for R&D
Help focus what trends
to investigate & how to
analyse them
Provide analysis to help
understand trends
Analyse

3. Activities
Disseminate trends
analysis to stakeholders
Produce criteria for
analysis
Use trends analysis to
prioritise R&D work
Review business, ICT &
customer research
Analyse trends based on
criteria
Analyse

4. Outputs
Trends Presentation &
Workshop
Criteria for Analysis
R&D Plan
Research Overview
Trends Analysis
Analyse

5. CRITERIA FOR ANALYSIS
Enterprise
trends
Consumer
trends
Capability
required to
deploy
Capacity to meet
future demand
and opportunities
Delivery
capability
Future
demand
Strategic fit with
customer needs
Strategic
roadmap
Customer
needs
Fit with strategic
roadmap
Technology
maturity
Readiness of
technology to be
adopted in KCC

6. RESOURCES
REQUIRED
Directorate business
plans and roadmaps
Understanding of future
direction
Resource assessment
Review of trends
Customer insight
research
Strategic roadmap
requirements
KCC Strategy
Bold Steps for
Kent
Strategic
Architecture

7. Research Overview
EA Roadmap
Technology
Trends
Customer Use
of ICT
Business
Directions
Mapping business directions, customer use of ICT, technology trends & strategic roadmap
2013
2014
2015
2016

8. Technology Maturity
Stage at which technology is likely to be mature to be adopted by KCC
2013
Q1
Q2
Q3
2014
Q4
Q1
Q2
Q3
2015
Q4
Q1
Q2
Q3
2016
Q4
Q1
Q2
Q3
Q4

9. Trends Analysis
Analysis of how well technologies analysed can meet future demand, identifying
target customer groups and services to engage
Technology Area
A
B
C
Type of future
demand
Support
independence for
people with
dementia
Target Customer
Groups
K&M A
Target Services
Enablement Team,
Strategic
Comimissioning