Travis Beckman is an experienced IT network administrator seeking a new position. He has over 10 years of experience supporting various technologies including desktops, switches, wireless access points, printers, and mobile devices. Beckman is proficient in areas such as software implementation, troubleshooting, project management, and customer service. He has extensive knowledge of wireless environments and mobile systems. Beckman is looking to leverage his skills and accomplishments to benefit a new employer.

1. Travis Beckman
IT Network Administrator
Council Bluffs, IA
tlbeck201@gmail.com - (712) 307 - 2670
My name is Travis Beckman and my I’ve been an IT Professional with 10+ years of experience supporting desktop
computers, switches, access points, printers, and mobile hand held units within a Local Area Network (LAN), VOIP,
TCPIP, etc. Experienced with managing and maintaining strong vendor relationships, including contract negotiations
for supported hardware and software systems. Strengths in organization, written and oral communication,
technology, project management, critical thinking, troubleshooting, problem analysis and resolution, customer
service, and personnel management and training. I have extensive knowledge of wireless environments (Cisco, Mac,
Android, etc.) and mobile systems products. Career has been heavily focused on IT Software implementation for
local area or large area networks making sure the networks I’ve built or set up is the best fit to meet the client’s
overall needs as to have no additional problems for future troubleshooting.
You will see after reviewing my enclosed resume that I have made multiple contributions to my present and previous
employers that have benefited their overall bottom lines using my knowledge of technical services and technical
implementation. These accomplishments and key talents are derived from my talents in being able to overlook any
networks and mark out any key issues to resolve overall network issues, deriving key future plans that will be
implemented over the entire network to correct any and all issues, as well as exceptional interpersonal
communication skills by dealing with internal and external customers at all levels via telephone, live chat and email,
to ensure successful communication is delivered making sure active listening skills and probing questions are
carried out to ensure the overall solution that I deliver to my Customer meets their needs.
My strong attention to detail with my Problem Solving which I have used in a methodical manner independently and
with internal and external business partners to find appropriate resolutions and efficiencies generating high level of
quality results for my previous employers and their Customers. As well as having an unparalleled work ethic by
being a team leader or player as I enjoy sharing my technical knowledge and encouraging the development of
others to achieve specific team goals. My strong planning and organizational skills have been refined by planning
and organizing those skills to balance that work, team support and responsibilities in a timely and professional
manner. I am enthusiastic about exploring opportunities with your Company, as I believe my many past
accomplishments and key talents will be a good attribute for this position. I look forward to hearing from you about
a possible schedule for an interview.
WORK EXPERIENCE
Nelnet
IT Software Engineer – Integration June 2016 to September 2016
Omaha, NE
Jennifer TerMaat (402) 458 - 2275
Responsible for developing enterprise wide cross-functional software solutions, worked closely with IT Software
Architects and IT Business Analysts technical teams.
● Participated in solution design to satisfy a wide range of business needs.
● Translated business requirements into manageable tasks while providing time based estimates for
completion.
● Performed software development while following team’s best practices.
● Performed unit tests and demonstrate developed module functionality.
● Supported quality assurance testing and defect resolution
● Provided post implementation support including, but not limited to, monitoring application performance
and debugging existing code.
● Adhered to Best Practices and Standards in the areas of technology and security.
● Kept abreast of advancements and changes in technology and develop an understanding of how new
technologies can be leveraged provide business solutions.

2. CSG International
Help Desk Analyst I December 2013 to December 2015
Omaha, NE
Eric T. Wade (Manager Product Support) (402) 707 - 3267
The Infrastructure Support Center (ISC) Help Desk Analyst facilitates the resolution of user’s inquiries or issues by
performing incident management, to include recording, classification and initial support, investigation and diagnosis,
resolution and closure, while maintaining ownership throughout the Users issues
● Problem isolation includes the gathering of appropriate problem descriptions, user information, determining
what component of the product or services are affected, determining severity level, determining business
impacts for the users and/or organizations, and documenting this information into the CSG defect tracking
system.
● This information is then analyzed, prioritized and next steps are evaluated. In addition to fielding calls, the
● Help Desk Analyst will be responsible for mentoring Analyst I's and Analyst II's; assisting Analyst I's and
Analyst II's with resolving more difficult issues/problems, using their increased knowledge and experience
to resolve any critical more pressing issues.
● Resolved issues includes, determining what the issue is by analyzing the information or performing
research, determining a fix and performing the functions necessary or required to fix those issues, when
possible.
● The Help Desk Analyst is relied upon to use their own judgment to determine that the issue needs to be
escalated within CSG
Required to successfully complete the Infrastructure Support Center training and be proficient in most skills
for which we field tickets through the Remedy BMC software.
● Expected to take the lead on any additional specialized functions such as managing deployments,
performing testing of projects, as needed.
● Was a Subject Matter Expert regarding our internal applications and services. Including our internal
Sharepoint site for internal users throughout the company.
ALR Systems and Software (staffing agency)
Technical Service Analyst August 2014 to December 2014
ALR Systems and Software
Omaha, NE
Todd Andrews (402) 891 – 1500 (x206)
ALR is a Staffing agency hired me as a Technical Service Analyst for their client Creighton Medical Center.
● Serves Clinics by installing and servicing systems and products, upgrading equipment and software,
upgrading users at clinics throughout the Omaha area.
● Serves existing and upcoming clinics by analyzing current and future work orders, planning daily travel
schedule, investigating IT issues, concluding tests, and resolving problems
● Establishes service by studying system requirements, gathering needed parts, completing installations, and
performing acceptance tests
● Establishes, maintains, and builds rapport with the clinicians by examining issues with identifying solutions,
suggesting improved methods and techniques and recommending system solutions.
● Keeps clinic equipment operating by following operating instructions, troubleshooting breakdowns,
maintaining supplies, performing preventative maintenance, and performing necessary repairs.
● Maintains confidence by keeping service information confidential
● Accomplishes operations and organization missions by completing all related tasks as needed.
● Monitor those Customer Service Administrator calls in an un-objective quality assurance format
● Accountable for having my Administrators meet certain goals and deadlines for my team numbers daily
including average call time, bill to pay, transfers, attendance, etc.

3. Payflex
Call Center Supervisor December 2012 to May 2013
Omaha, NE
Brian Doue (402) 345 – 5000
● Directly hired on as a Supervisor and Manage 20-25 Customer Service Administrators in real time taking
inbound calls for various clients who have questions regarding their employers FSA’s/HSA’s/HRA’s, etc
● Monitor those Customer Service Administrator calls in an un-objective quality assurance format
● Accountable for having my Administrators meet certain goals and deadlines for my team numbers on a
daily basis including average call time, bill to pay, transfers, attendance, etc.
● Format information and input my teams and sometime other Manager’s Teams weekly numbers in formula
format using Microsoft Excel and CMS for weekly reporting to the Site Director and the Client to meet
specific Client expectations
● Enforce and document all corrective actions on any Administrator who violates company policies and or
procedures following Human Resource Guidelines (enforcing with final approval from HR)
Accomplishments​
● Because of my hard work and determination working for Brian Doue at another Call Center he saw fit to
hire me on a temporary basis
Aureus Group (staffing agency)
IT Network Administrator July 2012 to August 2012
Omaha, NE
Shawna Hawn (402) 895 – 1966 (x1069)
Aureus Group is a Staffing agency hired me for a temporary position with their client TalentPlus.
● Active Directory: Built the active directory on the exchange server using Windows Server 2008
● Experience with Exchange Servers: 2003/2007/ 2010
● Lead the configuration of Windows Server Platforms, Mac IOS Platforms, Ubuntu Servers, ect,
● Expert with most if not all trouble shooting and recovery data [if others not familiar had the
● unique ability to teach new and upgraded troubleshooting for most if not all systems]. Trouble
● shoots all office printers and PC connections
● Trouble Shooting and utilizing remote access: RDP, TRACERT, Ping, LogmeIn, VNC, etc.
● I was responsible for creating multiple platforms while maintaining the best possible performing
● network on a large accessible scale
Rural Media Group, Inc.
IT Network Administrator February 2012 to June 2012
Rural Media Group, Inc
Omaha, NE

4. Steve Campione (402) 289 - 2085
● Active Directory: Built the active directory on the exchange server using Windows Server 2008
Experience with Exchange Servers: 2003/2007/ 2010
● Lead the configuration of Windows Server Platforms, Mac IOS Platforms, Ubuntu Servers, ect, used for
RFDTV’s broadcast and digital environment
● Expert with most if not all trouble shooting and recovery data [if others not familiar had the unique ability to
teach new and upgraded troubleshooting for most if not all systems].
● Trouble shoots all office printers and PC connections
● Trouble Shooting and utilizing remote access: RDP, TRACERT, Ping, LogmeIn, VNC, etc.
● I was responsible for creating multiple platforms while maintaining the best possible performing network on
a large accessible scale
● I was responsible for maintaining and documenting server storage and bandwidth allocation, installation,
and security of all platforms. Specified all necessary reconfigurations of hardware, servers, and platform
processes on the network
● Ticketing System used was designed and used through Drupal
● Developed monitoring tools and documentation that proactively identified all problems within the system
and with their applications and networks, resolving all issues within that network
● Aggressively took it upon myself to lead all problems to their proper resolution
● Lead Windows Servers and Workstations (both Mac OS and Windows) administration policies and
procedures
● Created and executed all necessary updates for all standard Windows and Mac OS PCs and Servers and
non-Standard Linux and Ubuntu operating system PCs
● Was required to have programming experience to update website through special programs such as;
PHPMYADMIN and self-developed ODBC Access Databases, etc.
● I was required to know VoIP systems and to have a clear and concise ability to communicate issues in a
less than technical knowledge based environment
● Consistently demonstrated the ability to proactively solve problems using my excellent trouble-shooting,
communication, and technical skills using my customer service knowledge and past experience
EMS Inc.
Level 3 Technical Support August 2011 to February 2012
Omaha, NE
Phyllis Fleharty (402) 496 – 2223 (x22)
● Tier “3” Technical Support
● Taking inbound technical calls for one client based calls and emails for EMS Inc
● Open technical resolution tickets with both internal employees and external resolution tickets with cliental
customers
● Troubleshoot all E-Readers network connectivity issues for both internal and external Clients using my
developed ticketing system
● Implemented my Comprehensive Needs and Assessment Strategy Mechanism (that I developed) for each
call and email to ensure that the solution I delivered for that Customer was the best overall solution to fit
their needs.
Modis (staffing agency)
Level 3 Technical Support May 2011 to August 2011
Omaha, NE
Shane Parsons (402) 333 - 1700
Modis is a Staffing agency hired me for a temporary position with their client CoSentry.

5. ● Tier “3” Technical Support
● Ticketing System Chats, Emails, and over the Phone Support for a single based client
● Opened-ticketing system to resolve both Internal (employees) and External (cliental customers) issues
● Regularly used Active Directory and Exchange 2007/2010 on Windows Server 2008
● Trouble Shoot both PC’s and Printers for both internal Employees and External Cliental Customers
TPG Telemanagement
Senior Behavior Analyst September 2009 to February 2011
Omaha, NE
Eva Bell (402) 933 - 0213
● Monitored and measured the behaviors of Fortune 500 Company’s Customer Service Agents to improve
both their quality and productivity
● When American Express decided to launch Live Chat throughout their call centers it was up to me to
develop its compendium, using our rules and regulations as a guideline for their Agents to follow for chat
flow set up
Accomplishments
● Was Promoted from Level 1 Analyst to a Level 3 Senior Behavior Analyst in less than a years’ time of my
hire date and was TPGs Employee of the Month in under a years’ time of my hire date (employment of the
month in August of 2010)
● Did 60 percent of the work for their largest client (American Express)
● When American Express decided to launch Live Chat throughout their call centers it was up to me to
develop its compendium, using our rules and regulations as a guideline for their Agents to follow for chat
flow set up
Sitel
Call Center Manager / IT Network Administrator May 2008 to March 2009
Sitel
Omaha, NE
Brian Doue (402) 963 - 7238
● Managed 18-30 Customer Service Representatives in Real Time who took inbound calls for cliental:
DirecTV
● Monitored those Customer Service Representatives calls in an un-objective quality assurance format
● Accountable for having all agents meet goals and deadlines for the team numbers on a weekly basis
including average call time, bill to pay, transfers, attendance, etc.
● Formatted information and imputed my teams and sometime other Manager’s Teams weekly numbers in
formula format using Microsoft Excel for weekly reporting to the Site Director and the Client
● Wrote all additional KRONOS Time Keeping Management software when the initial KRONOS software
would ‘crash,’ so that myself and other managers could keep track of attendance and so the attendance
for the Call Center would not go into the ‘Red'
● Enforced and documented all corrective actions on any agent who violated company policies and or
procedures following Human Resources Guidelines (enforcing with final approval from HR)
● When we had our hiring ramp (looking to hire up to 350 new Agents), I was pulled away from the
● Management role and worked with our Technical Department to build new cubicles, program computers to
install the systems that we were using at the time (Seibel 7 or 8, KRONOS etc.). Build, wire and program all
the new 4200 series Avaya Phones to the newly built computers and cubicles to make sure the Agents
could take those incoming calls
● Was asked to do all network development, as I was the only Manager with Avaya Phone/Server experience
and computer programming experience. I was asked to assist the Technical Department, and later
reassigned to the role/title Call Center Floor Coordinator
● Enforced and documented all corrective actions on any agent who violated company policies and or
procedures following Human Resources Guidelines (enforcing with final approval from HR)
Accomplishments
● Was hired on originally as a Customer Service Representative to take inbound calls for their client, but w/ in

6. 3 months I showed an aptitude and drive that I was promoted to a Call Center Floor Manager.
● We contracted our avaya phone services out to a local company, and this was causing us about 30
thousand dollars. I told my boss that I had Avaya phone service experience and assisted the Avaya phone
techs in building a better more efficient phone system so our calls would no longer be dropped.
● Our Kronos - time keeping system would always crash especially on days where the agents needed to
submit their time cards for payroll so I took out the Powershell function, installed this different version of
Kronos on all Users Profiles and told them that if they ever run into any issues w/ submitting their timecard
to use that program I had 'created.' This program worked just like Kronos, it sent out alerts, or reports of
who did or did not submit their timecards and it allowed for a more efficient way for Payroll to complete
their tasks those Monday Mornings.
Skills Used
● Using Powershell I wrote all additional KRONOS Time Keeping Management software when the initial
KRONOS software would ‘crash,’ so that myself and other managers could keep track of attendance and
so the attendance for the Call Center would not go into the ‘Red.'
● When we had our hiring ramp (looking to hire up to 350 new Agents), I was pulled away from the
Management role and worked with our Technical Department to build new cubicles, program computers to
install the systems that we were using at the time (Seibel 7 or 8, KRONOS etc.). Build, wire and program all
the new 4200 series Avaya Phones to the newly built computers and cubicles to make sure the Agents
could take those incoming calls.
● Was asked to do all network development, as I was the only Manager with Avaya Phone/Server experience
and computer programming experience. I was asked to assist the Technical Department, and was later
reassigned to the role/title IT Network Administrator.
Office Manager Skills and List of Skills:
● Superb organization skills
● Good communicator
● Excellent at multitasking and can handle many assignments at once
● Ability to prioritize independently
● Excellent decision Maker
● Excellent Project Management abilities
● Good Judgment and decision making skills
● Accuracy and punctuality
● Willing to stretch extra hours to complete any assigned work
● I am an experienced team leader Influencing leading, and delegating abilities
● Critical thinking, decision making, and problem solving skills
IT Network Admin Skills and list of skills:
● Planning and organizing with expert organizational abilities
● Result oriented with the ability to achieve the target within any given time
● Excellence Communication skills with experienced negotiating skills and conflict resolution.
● Adaptability to be efficient under pressure, always meeting deadlines
● Ability to learn new and updated software at a moments notice
● Quickly developing and maintaining either small or large networks for large or small networks
● Quickly developing and maintaining relationships with my clients