John Endries is a network professional with certifications in Cisco CCNA, CCNA Voice, and Microsoft MCSA. He has over 15 years of experience working as an independent consultant and contractor on Cisco network equipment and Microsoft servers. His most recent contract positions were with Fiserv as a Network Operations Center analyst and Kohl's Department Store as a Network Configuration Analyst, where he performed tasks like network troubleshooting, VPN configuration, and remote equipment upgrades.

1. JOHN A. ENDRIES
3144 S. 33rd St.
Milwaukee, Wisconsin 53215
Home: (414) 671-6245
E-mail: joplinplayer@yahoo.com
Network Professional - CISCO CCNA & CCNA Voice Network Engineer – Microsoft Server MCSA
What I excel at is a passion for technical learning, project management ability and strategic problem
solving to enhance businesses. I am a boundaryless self-starter, independently troubleshooting and
resolving issues by researching Cisco sites, white papers and pursuing certification. I can administer onsite
and remotely and have a long history of experienced judgement, ability to learn and predicting needs.
 Continuing education toward Cisco CCNP and working contract jobs where I have worked on
 Cisco Router suite of products (4300, 3800, 3600, 2700, 2600.. etc.)
 Cisco Switch suite of products (4900, 4500, 3700, 3500, 2900.. etc.) and Datacenter switches
 WAN technologies: DMVPN, Frame Relay, ATM, T1, T3, MPLS, Fiber Optics, Cable
 Internet and networking technologies such as BGP, DNS, DHCP, SNMP, VoIP, VPN, VLAN,
 VoIP technologies, Call Agents (CUCME & CUCM), Gateway, SIP and SCCP, CUC & CUE
 Investigated new technologies for diverse companies and follow through to implementation
 Identified problems, defined them, and pursued solutions.
 Rolled out numerous technologies (Radio Frequencies, Cellular, PBX, Cisco LAN/WAN, VoIP)
 Department start-up, process improvement, overall management, and design initiatives resulting in
multimillion dollar reductions in operating expenses
PROFESSIONAL DEVELOPMENT
 Cisco CCNA ID: CSCO11083498 Valid through November 03, 2021
My Cisco CCNA certificate can be authenticated at: www.cisco.com/go/verifycertificate
 Enter this CCNA-Routing & Switching: Certificate Verification No: 415395382444ERBF
 Enter this CCNA-Voice (Collaboration): Certificate Verification No: 415395382448JMYH
 Enter this CCNA-Wireless: Certificate Verification No: 423514172289ELBF
To validate an ACTIVE certification status, I can have CISCO publish credentials to your email.
 CCNA-VoIP. I assisted the Author. Special acknowledgement in 2013 Cisco Voice Lab Manual p. vi:
http://ptgmedia.pearsoncmg.com/images/9781587132995/samplepages/1587132990.pdf
Fulfills Cisco requirement for “Express Collaboration Systems Engineer Representative”
 CCNA-Wireless Certified. Accomplished while working on an AP upgrade project at Mayo Clinic.
 Microsoft MCSA Certified Professional ID: 5947487
My Microsoft MCSA certificate can be authenticated at:
https://mcp.microsoft.com/authenticate/validatemcp.aspx
Enter this Transcript ID: 892497
Enter this Access Code: Microsoft
 CompTIA Candidate ID for John Endries: COMP001006293641 No Expiration
Non-CompTIA member organizations:
No access is available. I can request CompTIA publish credentials to your email.
Employer Member CompTIA Verification Access:
CompTIA Security+ 2007 Edition: http://www.comptia.org/careerid
CompTIA Network+ 2007 Edition: http://www.comptia.org/careerid
CompTIA A+ 2009 Edition: http://www.comptia.org/careerid
PROFESSIONAL SUMMARY
INDEPENDENT CONSULTANT – Contract Work on Cisco Network Equipment and MS Servers
(please see tasks and skills learned on last page)
Fiserv – Network Operations Center 02/12/18 – 08/31/18
Kohl’s Department Store – Network Configuration Analyst 05/22/17 – 01/05/18
Mayo Clinic - Network Specialist 06/22/15 – 08/31/16

2. CCNA CCNA-VoIP & MS MCSA with Focus on Network Design, LAN, VoIP 12/2004 - present
 Completed W2 contract at Mayo Clinic in Rochester MN, achieving all Mayo medical & security certs.
 Other recent W2 work for contractors include Kohl’s, BMO Harris and City of Beloit
 OnForce.com 1099 contract work on Cisco OS, Router, Switch and Server repair
 Other 1099 Clients include ITC Service Group, Target, Diebold , AT&T, Kohl’s, ACS Computers
 MATC tutor for Cisco Networks, CompTIA and Microsoft Server certificates 09/2006 – 12/2008
WE ENERGIES (formerly WISCONSIN ELECTRIC) Milwaukee WI 53203 12/1989 – 11/2004
WE Information Consultant – Telecommunications Design & Engineering 11/1999 – 11/2004
 Projects managed primarily in telecommunications (voice, WAN/LAN, radio, electrical substation)
 Reduced operating expenses by over $7.5 million by auditing, progressive process improvements,
preventative maintenance, implementing new technologies, backups, and disaster recovery planning
 Managed project, coordinated diverse groups, to upgrade high-voltage protection for telecom circuits in
electrical substations, allowing high speed data communications technology.
 As a member of a $45 million corporate Automatic Meter Reading (AMR) initiative, what I brought to
the table was formal, project management techniques for a bogged-down process for installing the
radio-based data collection hubs, soon leading the deadlines instead of lagging.
 Led project team as technical lead to replacing standalone recording machines with LAN/WAN enabled
digital recording, compliant with corporate PC, security, software, and Cisco standards.
WE Team Leader – Voice/Video Operations 01/1995 – 11/1999
 Leadership and management role for staff and contractors reliably adding, removing, moving and
operating ROLM and Nortel PBX equipment, private and public PBX network interfaces, buying
and selling PBX equipment, and administering an O&M budget of $7 million.
 Evaluated PBX capabilities. Installation of software and hardware to meet or exceed expectations.
 Renegotiated $1 million SBS telecommunications equipment and contractor contracts saving $75K.
 Audited a $6 million public network budget, eventually reducing annual costs by 1.5MM
WE WNG Telecommunications – Wisconsin Natural Gas subsidiary 12/1989 – 01/1995
 Progressively upgraded the network to new technologies for the Gas Operations business unit.
 Audited $450K business unit public network budget, reducing operating expenses by over $75K.
 Evaluated existing and future voice and data services, telemetry, and radio systems for upgrades.
 Shared responsibility for business unit LAN/WAN with Wisconsin Electric business unit.
ADDITIONAL EXPERIENCE
WISCONSIN GAS COMPANY, Milwaukee WI 53202 02/1983 – 12/1989
Telecommunications Planning Supervisor
Responsible for evaluating new technologies and their cost effectiveness, including:
 Microwave, radio, telemetry, voice & data services to meet Gas Operations expectations.
 System analysis and design of new products and technologies to successfully implement upgrades.
 Managed projects between the IS and Gas Operations and coordinated hardware and software
technologies for the Gas Operations Division.
M&I MARSHALL AND ILSLEY BANK CORP, Milwaukee WI 53202 1979 – 1982
Telecommunications Manager
 Supervised 4 people and the Capital and O&M budgets related to telecommunications.
 Designed, implemented, and maintained corporate data and voice systems.
Data Communications On-line Coordinator – SNA, VTAM
 Conducted start-up, monitoring, restart/recovery, and shut-down of IMS NCP datacom network
 Scheduled and executed utilization, performance, response-time, and downtime monitors.
MEMBERSHIP IN PROFESSIONAL ORGANIZATIONS
 Wisconsin Telecommunications Association (WTA)
Public Relations Chairperson, Vice President, Director. I tripled their membership in 2 years
 Nortel Networks User Group

3. Served as Vice President
 Wisconsin ROLM Users Group (WRUG)
Originator, Founding Member and Served as President, Director, and Secretary.
(John Endries, continued)
EDUCATION
 Madison College, Madison, Wisconsin, Cisco CCNP program. Achieved CCNA VoIP cert.
 Milwaukee Area Technical College, Milwaukee, Wisconsin, 2010, summa cum laud
AAS, ITNET - Received Lamplighter Award – Commencement Speaker Candidate
 UW – Milwaukee, Milwaukee, Wisconsin, 1988, magna cum laud
BBA, Management Information Systems
BBA, Finance
Certificate of Letters and Science, Law Studies
 Milwaukee School of Engineering, Milwaukee, Wisconsin,1981, cum laud
AAS, Communications Engineering Technology
AAS, Computer Engineering Technology
REFERENCES
Kyle Button Network Engineer Mayo- Button.Kyle@Mayo.edu 507-315-9532
Shantel Shea Account Manager CTG- Shantel.shea@CTG.com 507-536-4070
Brent Seiling Instructor (Switch & VoIP) BSieling@madisoncollege.edu 608-246-6454
Patrick Feder Microsoft Server Instructor MATC federpmatc@gmail.com 262-271-0876
Lana Kowalczyk Advisor MATC kowalcls@matc.edu 414-297-6282
Dr. Robert Bischke Senior Project Manager rbischke@charter.net 608-345-2034
Jomarie Mercado Recruiter Randstad Technologies 972-704-3710
Ken Vlasek Service Manager-MeterRdg WE Energies 414-221-3299
Mike Maegli Contractor/ Business Owner ACS Computers 414-333-8686
Robert Haywood IT Contractor RobertHaywoodjr@gmail.com 414-419-2357
Mary Cantrell Cisco Instructor MATC 414-456-5309

4. Notes About My Most RecentExperience:
 Genuent contractor with Fiserv, Brookfield WI (02/05/2018 to 08/05/2018)
Marcus Whitehead at Genuent, 404-990-3213 was my contract supervisor. MWhitefhead@Genuent.net
At Fiserv, Dale Cummings, Dale.Cummings@Fiserv.com 262-879-7061 served as NOC Supervisor
As a network analyst, I provided network support for troubleshooting and resolving WAN network related
incidents. The position required a thorough understanding of LAN/WAN technology and protocols
including BGP, EIGRP, HTTP, FTP, TCP, and Spanning Tree. This was a customer-facing position using
support tools such as Spectrum, Service Now, and Orion. I gained a great deal of exposure to VPNs and
also the open standard VRRP in contrast to Cisco HSRP.
 Experis contractor with Kohl’s Department Store, Menomonee Falls WI (05/26/17 to 01/04/18)
Missy Gonzales at Experis, 414-231-1104, was my contract supervisor. Missy.Gonzales @ Experis.com
At Kohl’s, Michael LaPlant, 262-704-5138, served as the project leader. Jeff Commack was project lead
for Cisco UCS E-Series Server configuration updates.
As a Network Configuration Analyst, our team upgraded about 1000 stores remotely with DMVPN
circuits, configuring Cisco model 4331 and 852 routers. Third parties installed fiber or provisioned existing
copper, such as ATT, Centurylink, Frontier, Windstream, Granite, etc., to provide 10Mb, Bonded T1s, and
similar Layer 2 WAN access. We guided the local contractor, CrossCom, to find the LEC NID (Ciena,
RAD, Overture, Cisco ASR, etc.) and the Cisco 4331, and to troubleshoot copper, fiber, media converter
and LEC issues. Once establishing Layer 2, we would then troubleshoot circuit, MPLS and VLAN issues
with AT&T, and often NHLR, VRF, NAT, and tunnel configuration issues with Kohl’s 4300 Series routers.
When completed, we updated SolarWinds with their new tunnel speeds. Many of the 4331 routers also
required configurations along with Cisco 3750 switches to accommodate replacement of Motorola APs and
their controller with Cisco 3700 APs.
 CTG contractor with Mayo Clinic, Rochester MN (06/24/2015 to 08/31/2016)
Shantel Shea at CTG (Computer Support & Services), 507-536-4070, was my contract supervisor.
Shantel.Shea@ctg.com. At Mayo Clinic, Kyle Button, 507-315-9532, was the shift Team Leader, Neil
Wimmer was the Network Division Manager. David Rahman assigned project tasks.
As a Network Specialist I updated and validated the tools database (StatSeeker, Cisco Prime, InfoBlox) as
over 10,000 network equipment and APs were replaced. I was required to troubleshoot the Cisco network
environment, and communicate between various areas such as the NOC, the Project Command Center and
the Helpdesk. Other tasks included support for the NAC (Network Access Security) program and a
Datacenter Nexus upgrade. I expanded my responsibilities by independently installing, mapping and
troubleshooting Cisco wireless APs. I developed a level of expertise with Cisco APs and Cisco
PrimeWireless in 4 months that allowed me to obtain a Cisco Wireless CCNA.
Cisco LAN Switches: 3650, 3850, 4500 SUP 7E & 8E, 6500E SUP2T, 6800
Cisco Routers: 1900, 2800, 2900, 3800, 3850, 3900, 4300, 4400, ASR 1xxx, ASR 90xx, ASR99xx, 891
Cisco DataCenter Switches: Nexus 5500, Nexus 5600, Nexus 7000
Cisco Wireless: WiSM2 Module, 5508 Controller, 7510 Controller, 3602 AP, 3702 AP, 1142 AP
Network Operation Center tools:
Cisco Prime Wireless
Cisco Prime Wired

5. StatSeeker
DotNet
InfoBloc (IPAM)
NetBrain
F5 Networks and Cisco ASA
Network Access Control (NAC)
SolarWinds
Wireshark
PuTTY and KFS
Mayo Clinic vetting requirements was conducted by RightSourcing, a proxy contractor administrator.
 Extensive employment, background, and credit check
 Background searches included social security trace, county/federal searches, NSO, GWL, OIG,
SAM, OFAC, FDA, Malpractice Coverage/Claims History, MVR verification, E-Verify)
Mayo Clinic hospital environment training included:
 Building Access to Radioactive Material Areas
 Enterprise Computing Facilities Access
 Animal Allergies and Infectious Control Methods
 IACUC: Care and Use of Animals in Research at Mayo Clinic
 Color vision results, and mask fit testing
 TST and/or chest x-ray results and TB questionnaire
 Vaccination/Immunity documentation for MMR, Varicella (Titer test), TDAP (preferred but not
required), Hep B and Flu vaccination
 Drug screen results
 Licensure and certifications as related to position
 Confidentiality Policy
 Computer, Internet, and Electronic Communications Policy
 Email Signatures Policy
 Media Contacts Policy
 Risk Management Program Policy
 Workplace Violence Policy
 Mutual Respect Policy
 Sexual and Other Harassment Policy
 Dress and Decorum Policy
 Smoking/Tobacco Products Policy
 HIPAA
 Environmental Safety
 Emergency Preparedness
 Infection Control/Blood borne Pathogens
 Age Specific
 Patient Rights
 Hazardous Chemicals
 Advanced Directives
 Workplace Violence
 Abuse
 Sexual Harassment
 Cultural Diversity
 Abbreviations ‐ “Do Not Use” List for Hospital Environment
 Drugs in the Workplace
 National Patient Safety
 Fire Safety