1. Jeffery M. Johnson
2604 Lake Land Dr.
Nashville, TN. 37214
615 498 1146
Jeffery2236@att.net
Summary
Over2 yearsof experienceinNetworking/Helpdeskadministration.Demonstratedtechnical
knowledge andproficiencyinthe followingareas/disciplines:NetworkCabling,RackandFraming,
ConduitWork,Single Line Instruments,ModemLinesandIP Cameras. Demonstratedexpertise in
Terminal Services,Firewall VPN Client,802.11N,G WirelessNetworking,Cabling,DataRooms,
identifyingPowerandHVACRequirements,2yearsHelpdeskAdministrationlevel Idemonstrating
critical thinking,decisionmakingandleadershipabilities.
Education
ITT Technical Institute- Nashville,TN
Associatesof AppliedScience- NetworkSystemsAdministration
Graduated:June 2016
Skills
 DNS,TCP/IPand Networking
Fundamentals
 Desktop/laptopcomponentbuilding
 VMware
 Windows7
 Router
 STP
 OSI,HTTP, IEE 802.11
 IPv4,IpV6
 LAN/WAN
 NFPA
 Bus,Ring,FDDI, Star, NEC,CSMA/CA,
FCA
 WirelessEthernet
 Switch,DHCP,Cat6, NFS,RDN
Work Experience
VanderbiltStallworthRehabilitationHospital (HealthSouth) March 2002 – November2013
Nashville,TN
RehabilitationNurse Technician
Responsibilitiesincludedcollectingselecteddataelementsforpatientassessment,performingselected
proceduresandtreatmentsaccordingtostandardsand protocolswithawarenessof patient
needs. Reportinggeneral observationandchangesinpatientconditiontothe headnurse.Initiatingand
participatinginbasiccardiacand AED life supportaccordingtohospital standardsof care andprotocols.
Maintainingaprofessional demeanorwithpatients,physicians,therapists,familymembers,co-workers.

2. Jeffery M. Johnson
2604 Lake Land Dr.
Nashville, TN. 37214
615 498 1146
Jeffery2236@att.net
Dell ComputerCorp. June 2000 – March 2002
Nashville,TN.
Helpdesk/MaterialsSeniorAssociate
Responsibilitiesincludedperforming,planning,schedulingfunctionsinvolvedwithcoordinatingproducts
and materialsthroughaproductionarea.Reviewingschedulestodetermine materialsandparts
requirementstoensure materials were available accordingtoschedules. Appliedjobskillsandcompany
policiesandprocedurestocompletetasks, worked onassignmentsthatwere routineinnature where
the abilitytorecognize deviationfrom acceptedpractice wasrequired. BuiltDell InspironH2O,Inspiron
Starship,InspironBronco,andInspironAtlas. WorkedRAMcabinetand Gate Keeper.
 Updated,created,deleted,andmaintainedaccountsonthe domainserverusingActive
Directory
 Modified,created,anddeletedclientsoftware
 Identified,isolated,andcorrectedsubstandardresponsesand/orservicefailures
 Maintainedrecords,customercallsenteringstatusandresolutiondataintoproblemmanaged
data bases
 Monitoredsystemsconsolesforproblems
 MaintainedSoftware andHardware AssetandLifecycle management
 Managed systemsavailability,productionschedulingandcontrol,reportdistribution,service
level support, administrationandcontrols,equipmentoperationprocedural documentation
 Setup PrintQueuesandbasicserveradministrationlikeresettingdesktopsandsettingupand
deletingusersinActiveDirectory
 Workingknowledgeof VMware,NASApplications,Proxy,Firewalls,DNS,TCP/IPandNetworking
Fundamentals
 Workingknowledgeof applicable methodologies,tools,standardsandprocedures
 Assistedwithinvestigatingandresolvingroutineproblems,andrecognizedwhentoescalate
customerissues
 Processed,rebooted serverhardware, monitoredinterfaces,jobs,andoperational tasksto
successful completion,monitoreddatacenterenvironment(cooling/power)
 Assistedwithincominginquiriesand/orrequests regardingdatacenterservices
 Assistedwithinvestigatingandresolvingroutineproblems,and recognized whentoescalate
customerissues