Cook County is facing a fiscal crisis with expenses exceeding revenues each year. This is driving the need to transform through shared services and open government. The document discusses lessons learned from examples like Zipcar about identifying shared service opportunities both within and outside the organization, leveraging behavioral changes, and letting customers participate through open data and civic apps. This would help modernize Cook County's legacy IT systems and processes to be more efficient, collaborative, and customer-focused.

1. Transforming Cook County
Changing the game with shared services and open government

2. What is driving the need for transformation? (Part 1)
$2,650
Cook County’s fiscal crisis
$2,550
$2,450
$2,350
$2,250
Millions
($210) ($537)
($453) ($659)
$2,150
$2,050
Revenue
$1,950
Expenses
$1,850
$1,750
FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16
Transforming Cook County Page 2

3. What is driving the need for transformation? (Part 2)
Cook Community Cloud
(2015)
County
is here.
Private Cloud (2010)
Virtualized Server
Environment (2005)
Servers (2000)
Midrange (1990)
Mainframe (1980)
Transforming Cook County Page 3

4. What is driving the need for transformation? (Part 3)
• Applications were built in the 1980s
and 1990s
• Mission critical functions run on the
mainframe and midrange
• Staff are not BAs and developers;
they are legacy application managers
• Five financial systems
• Single-threaded, siloed apps, running
on separate platforms
• Little to no data sharing or cross-
boundary services
• Vendor-centric projects
• No project prioritization or
governance, no project management
methodology, no change control, no
service catalog, no SLAs
• No strategy
Transforming Cook County Page 4

5. What can government learn from Zipcar?
Behavior change
car ownership shared car usage
onsite datacenter public/community cloud computing
city hall civic apps
Transforming Cook County Page 5

6. What can government learn from Zipcar?
Back office: Front office:
– Shared services – Cross-boundary processes
– Interoperability of systems and – Partnership with the public
processes – Government as a platform
– Collaborative planning and
governance
Transforming Cook County Page 6

7. Lesson #1: Identify candidates for shared services
Point
Solutions
Point Solutions (business systems)
(federated)
Enterprise Apps
(IT shared service)
Enterprise Apps (email, MS-Office,
Sharepoint, ID mgmt, cybersecurity)
Infrastructure
(IT shared service)
Infrastructure (Telecom, Networks,
Servers, Desktop, Helpdesk)
Transforming Cook County Page 7

8. Lesson #2: Think outside the organization
IT contract consolidation
IT staff consolidation
Metro-area consortium
Network refresh
Justice and property system
Fiber sharing planning
agreements
ERP
Mainframe
outsourcing Big data / GIS
Reorganization Virtualization
City-County Time and attendance
collaboration ERP readiness
City-State fiber Regional portal
project
Civic apps
IT governance
Community cloud
Program
management IT shared services
office Public technology
Performance commission
management Justice and property
Open data systems
ERP
Cook County’s 4-year IT strategic plan
Transforming Cook County Page 8

9. Lesson #3: Leverage a change in behavior
Cook County’s IT
collaborative board model: Property
allocation of scarce Workgroup
resources
Justice IT
Health
Workgroup Investment
Workgroup
Board
Business
Workgroup
Transforming Cook County Page 9

10. Lesson #4: Let the customer do some of the work
• Open government / open data
• Government publishes data
• Ensure accuracy and timeliness
• Privacy and security
• Visualizations, downloads
• Crowdsourcing, social media
• Developer-entrepreneur-friendly
– Open source API
– Apps contests
– Meetups
– Hackathons
• Share economy
• Trust relationship
Transforming Cook County Page 10

11. Thank you!