1. Transformation of E-Government to M- Government
Transformation of E-Government to M- Government :
Challenges and Opportunities
Dr. Usman Zafar
Country Manager – MENA
Usman.zafar@init.ae
Dubai, 11.12.2013

2. Transformation of E-Government to M- Government
]init[ in a Minute
Specializing in IT Solutions for Governments,
Administrations, NGOs, Financial Institutions
and Businesses since its Founding (1995)
Privately Held & Technology Independent
Over 400 Employees in five Departments:
Applications & Platforms
Consulting
Content & Media Services
Creative & Portals
Operations
Business Volume 2011: 50 Million Euro
(thereof over 80% in public sector)
Certified Quality Management (ISO 9001:2000)
and Certified IT Security Operations
Management (ISO 27001)

3. Transformation of E-Government to M- Government
Clients and references
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4. Transformation of E-Government to M- Government
What‘s Going on in E-Government
Full eSociety Integration
Information Systems
eServices & Transactions
„Business Card“
Who we are
Contacts
Electronic
Government
Government
Web Presence
Smart
Government

5. Transformation of E-Government to M- Government
We live in a mobile world:
everything, everywhere, at any time

6. Transformation of E-Government to M- Government
Internet usage worldwide

7. Transformation of E-Government to M- Government
Top 10 countries in Middle East
Internet Penetration
by Country
Smartphone
Penetration by Country

8. Transformation of E-Government to M- Government
It‘s A Long Way To The Top

9. Transformation of E-Government to M- Government
Results for UAE:
Belongs to the countries with the
highest development
2
In the Arabic World
Global Competiveness
Handbook 2013/14
Published by the
International
Institute of Managing
Development in
Switzerland
Comparison of all
nations in 19
different categories
jan-lars.bey@init.de
CeBIT, 7.03.2013
Top 10 rankings:
Economic Performance
Management Practice
GDP per Capita
Government Efficiency

10. Transformation of E-Government to M- Government
United Nations E-Government Survey 2012:
E-Government for the People
„The rapid progress of the United Arab Emirates is a best practice
case highlighting how effective e-government can help support
development. With double the population and three quarters of the
GDP per capita, the United Arab Emirates has achieved around the
same level of online services as those offered in Norway, a global
leader at the 8th position.”
name.surname@init.de
Location, 12/10/2013

11. Transformation of E-Government to M- Government
UN Survey 2012: Selected UAE Scorings
UAE now rank 28 in the E-Government Development
Index
UAE are highlighted as a top performer and rank 8 in
one-stop-government (“whole of government”)
UAE rank 12 in online service sophistication
Among South Korea UAE scores very high (100 %) for
the indicator “e-decision making”
(e.g.Government provides confirmation receipt on
citizen sent communication; Government provide
outcome on feedback received from citizens
concerning the improvement of their services)
Low medium scorings for the indicators e-information
(50%) and e-consultation (54%)

12. Transformation of E-Government to M- Government
Mobile Government

13. Transformation of E-Government to M- Government
Primary drivers of mGovernment
• Better decision-making
• Better service provision
• Better safety / security
• Transparency
• Participation
• Shared governance
Citizen
Value
mGovernment
Economy
• Cost reduction
• Resource / process
efficiency
Source: European Journal of ePractice, Nr 17, 09/2012
Technology
• Voice, SMS, push, data
• Devices and platforms
• Cloud

14. Transformation of E-Government to M- Government
mGovernment service delivery
Informational
Services
Interactive
Services
Transactional
Services
Integrated
Services
• Current
government
information
• Static content
• Regulation
• Emergency
• Register and
report
• Vote
• Engaging
dialogue with
government
• Sharing personal
data
• Social media
tools
• Location based
technologies
• Book
appointments
• Buying bus or
parking tickets
• Mobile signature
• Combine
services / data
from different
departments

15. Transformation of E-Government to M- Government
Benefits

16. Transformation of E-Government to M- Government
Improve administrative efficiency
Simplify complex operations
Focus on core functions and reuse of services
Provide device compliant interactions instead of
static content

17. Transformation of E-Government to M- Government
Enhance participation and transparency
Involve users in decision making process
Extend known feedback channels
Take advantage of the "swarm"

18. Transformation of E-Government to M- Government
Increase closeness to citizens
Provide and receive bidirectional added value
Enable context-dependent approach
Push important content

19. Transformation of E-Government to M- Government
Foster economic development
Provide direct public services and
other core services
Hold competitions to produce
innovative solutions
Establish partnerships between
public and private sector to share
and transfer knowledge

20. Transformation of E-Government to M- Government
International Best Practices

21. Transformation of E-Government to M- Government
Presentation of
statistical data
(USA)
Key economic
measures on
employment,
manufacturing,
international
trade, retail
sales etc.

22. Transformation of E-Government to M- Government
Customs & Travel App (Germany)
Interactive calculator to
determine the quantity and
value of free allowances
jan-lars.bey@init.de
CeBIT, 7.03.2013

23. Transformation of E-Government to M- Government
Annual tax declaration (Sweden)
Swedish citizens are able to
submit their tax returns via
mobile phone

24. Transformation of E-Government to M- Government
Mobile Election (Estonia)
Mobile phone as a secure
electronic ID
The worlds first election via
mobile phones in 2011
jan-lars.bey@init.de
CeBIT, 7.03.2013

25. Transformation of E-Government to M- Government
Wireless Emergency Alerts (USA)
Disseminate emergency alerts
to mobile devices
Alerts involving imminent
threats to safety of life
Alerts issued by the President
jan-lars.bey@init.de
CeBIT, 7.03.2013

26. Transformation of E-Government to M- Government
Tell me@1823
Government of Hong Kong
24/7 one-stop hotline services
Answers public enquiries for
individual government
departments
Cross-departmental complaints

27. Transformation of E-Government to M- Government
6 Propositions for Mobile Communication

28. Transformation of E-Government to M- Government
1
mGovernment establishes itself as THE
innovation engine
The mobile Internet is already an
economic factor
The administration strengthens
innovation and business by using
mobile technologies itself
jan-lars.bey@init.de
CeBIT, 7.03.2013

29. Transformation of E-Government to M- Government
2
“mPowered-Society” –
public services are used via mobile
Majority of citizens use smartphones
and want information on the go
Mobile services have great potential
as existing examples show
jan-lars.bey@init.de
CeBIT, 7.03.2013

30. Transformation of E-Government to M- Government
3
Mobile government spares visits to the
office
mGovernment is the logical
continuation of the service concept in
eGovernment
Mobile services will increase the quality
of administration services

31. Transformation of E-Government to M- Government
4
Content must be rethought
Content needs to be adapted to
mobile usage situation
Quick access to relevant content:
reduce to the max
jan-lars.bey@init.de
Use gamification for edutainment
CeBIT, 7.03.2013
purposes

32. Transformation of E-Government to M- Government
5
“Are you experienced?” –
mGovernment as a user experience
Easy and intuitive to use (usability)
Attractive interface design (user experience)
Low access barriers (accessibility)

33. Transformation of E-Government to M- Government
6
Mobile applications require long-term
strategies
The realization is only the first step
in the life cycle of an app
Legal, technical and organizational
issues need to be considered
jan-lars.bey@init.de
CeBIT, 7.03.2013

34. Transformation of E-Government to M- Government
Whitepaper eGov2Go
Addresses public decision-makers
Compact overview of the topic of
mobile government
Focuses on the processes of change
and organizational rethinking

35. Transformation of E-Government to M- Government
Dubai Smart Government Initiative

36. Transformation of E-Government to M- Government
Roadmap for service
transformation
5
4
3
2
1
Promote results
(on a single platform)
Raise awareness
(organize public surveys and polls,
measure customer satisfaction)
Foster development / innovations
(provide shared services, hold competitions)
Provide organisational / technical assistance
(define standards, distribute guidelines, assess capabilities)
Share vision
(train main stakeholders on federal and local level)

37. Transformation of E-Government to M- Government
Major Challenges

38. Transformation of E-Government to M- Government
Security
Institutional- and citizenrelated security risks
Enable secure authentication
and payment
Protection of sensitive data
Requires uniquely designed
security systems on all levels

39. Transformation of E-Government to M- Government
Public authorities are a well
established source
High user expectations in
service provisioning
User adoption is about trust
Reliability
name.surname@init.de
Location, 12/10/2013

40. Transformation of E-Government to M- Government
Accessibility
User centric design is essential
Usability aspects are crucial
Use more than one mobile channel

41. Transformation of E-Government to M- Government
Service Integration
Evaluating and migrating existing services
Providing shared core services and APIs
Developing new services

42. Transformation of E-Government to M- Government
Main prerequisites for mGovernment are fulfilled:
Citizens are ready
Administration is well prepared
A master plan is being developed
As the challenges show mGovernment is highly complex
With the expertise and strong partners mGovernment
will be a success in UAE
Keepsakes

43. Transformation of E-Government to M- Government
Thank you very much.
Dr Usman Zafar
Country Manager- ]init] ME
Email:usman.zafar@init.ae
Cell: +971556348894
www.init.ae
name.surname@init.de
Location, 12/10/2013