Transform vs Disrupt By L G Moorthy Senior Vice President & Global Head - GBS Olam International Limited

1. Number 23 in
Fortune ‘Change the World’
The Unilever Global
Development Award
Singapore Apex Corporate
Sustainability Awards
Asean Business
Awards
Olam Group
1
70K
Full-time, Seasonal
and Temporary
Employees
27
Years
70
Countries
47
Products
Edible Nuts, Spices and Vegetable Ingredients
Confectionery and Beverage Ingredients
Food Staples and Packaged Foods
Industrial Raw Materials
Commodity Financial Services
5segments:
$20B
Revenue
4.3m
Farmers
23K
Customers
#1
Global
Dehydrated garlic supplier
Dehydrated onion supplier
Cashew supplier
Almond grower
Originator of cocoa beans
Focused supplier of cocoa beans and products
Largest FSC® certified tropical forestry concessions
#2
Global
Coffee supplier
Cotton merchant
Largest wheat miller in Nigeria and Ghana
Rice merchant
Largest independent peanut blancher in USA
Top 2 manufacturer of tomato paste, MSG seasonings, biscuits,
candies and drinking yoghurt in Nigeria
Amongst the top 5 grain exporters out of Russia
Developing 1 of the largest sustainable palm businesses in Africa

2. Olam Global Business Services
2
Work time aligned
with Business
6
Platforms
27
Countries
Finance
Supply Chain
People services
Risk & Market Compliance
B.I (BW, BO,Dashboards)
Big Data Analytics
600+
Member team
42% Graduates
41%Post Graduates
17%Cost & Chartered
accountants
24X5
Operations
(with season support)
Uses ECM
platform
(Paperless Environment)
~$5B
Spend managed
Per annum for
0.5 Mn
Invoices processed
~1 Mn
Supply Chain
Transactions
Processed
Per annum
12 +
Applications
supported
450 +
Profit Centers
supported
> $10B
Receipts applied
Per annum for
26 K
Payroll
Transactions
processed
Per annum
12 K
Reports
Generated
Per annum

3. Transform Vs Disrupt
3
Cost Process Efficiency Compliance Control Business Goals
Model New ways (digital)
Inhouse
Outsource
Hybrid
Tech
BPM
ECM
OCR
VBA
Practices
6 Ϭ
Lean
STD
Functionalization
Cloud
Self-service
(Mobile or vendor portal)
EDA / e-invoicing
RPA
A.I
Analytics ?
Scope
Cost
Outcome
Org view
Culture
Activities
Discrete
FTE based
SLA
Service provider
Operational
(Narrow process)
Simple
__________________
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End 2 End
Transaction
Business Goals
One Team
Business Knowledge
Value add ?
Location
Far shore
Near shore
Hub-spoke

4. Case Study : iPATS - Digitization
4
Complete visibilityof the
workflow at any point of time
Digitized inbuilt
Approvals
Auto reminder
sent every 2 days
payment tracking part of
workflow
iPATS -
DigitizationPATS iPATS
End to End tracking of work items through an easy
and seamless workflow solution
Multiple modes of receipt of Invoices - Hard copy, Email Invoices are scanned and initiated in iPATS
Involves manual intervention for raising
query and tracking of reminders
Approvals triggered through system
Manual tracking of each transaction led to
missing information or wrong payment
Unique ref # for identification & Traceability
of transactions
Duplication notification to Initiator sent manually Duplicate notification triggered and mandatory
confirmation sought through system from the Initiator
End to End tracking of work items is not feasible
INVOICE
Approvals obtained through mails
Query triggered through system
< = 2 day
Turnaround time
> 500 Million
US$
4
FTE’s
< $ 1.8
per invoice

5. Case Study : Nigeria - Payroll Transformation
5
Head Count
Expat
>100
Staff
>3000
Workers
>4000
Total
>8000
OUTCOME
PAYROLL
TRANSFORMATION
Data Confidentiality & weak reporting capabilities
Multiple Payroll System including Excel
Multiple Pay Frequencies/
Pay Runs
Over Payment Issues & Payments made
outside Payroll system. (Control lapses)
Non compliance of statutory regulations
New Payroll system “Endeavour – Pay Master” implemented
Implemented standard template to capture Payroll
Inputs across all entities
Process defined to capture all payments & dedns within
Payroll to ensure robust controls & 100% stat adherence
Redesigned the Payroll Calendar to streamline
the different pay frequencies and pay runs
Enabled Pay Master to provide all Statutory / Payroll reports
1 System
Process
Location