Digital tools have helped automate and streamline many finance processes, reducing time and costs. Robotic process automation was implemented for invoice processing, accounts payable, general ledger, and other tasks, achieving 50-80% time savings. Management dashboards provided real-time analytics. The COVID-19 pandemic initially disrupted operations but the finance shared services team adapted to working remotely within 3-4 months. A hybrid work from home/office model is now seen as more effective. Further digitization efforts aim to eliminate paper from supplier invoices, payments, utility bills and other transactions.
This document discusses the need for boundaryless finance in the new digital era. It outlines three main points:
1) Setting the context for how rapid technological changes are requiring finance to leapfrog to new operating models that can deliver value beyond traditional boundaries.
2) The new realities of real-time data, automation, and the blurring of boundaries between functions require new talent models and a focus on data, digital, and financing technology for business.
3) The way forward involves developing habits like connecting with innovators, focusing on the customer experience, and getting comfortable with uncertainty to help steer change and make boundaryless finance the new normal.
Presentation prepared for the Whangarei digital enablement training event. it summarises the responses from Northland businesses who had completed the digital journey assessment (www.digitaljourney.co.nz). It makes recommendations on the products and services that businesses may wish to consider as part of their digital journey.
Digital tools have helped automate and streamline many finance processes, reducing time and costs. Robotic process automation was implemented for invoice processing, accounts payable, general ledger, and other tasks, achieving 50-80% time savings. Management dashboards provided real-time analytics. The COVID-19 pandemic initially disrupted operations but the finance shared services team adapted to working remotely within 3-4 months. A hybrid work from home/office model is now seen as more effective. Further digitization efforts aim to eliminate paper from supplier invoices, payments, utility bills and other transactions.
This document discusses the need for boundaryless finance in the new digital era. It outlines three main points:
1) Setting the context for how rapid technological changes are requiring finance to leapfrog to new operating models that can deliver value beyond traditional boundaries.
2) The new realities of real-time data, automation, and the blurring of boundaries between functions require new talent models and a focus on data, digital, and financing technology for business.
3) The way forward involves developing habits like connecting with innovators, focusing on the customer experience, and getting comfortable with uncertainty to help steer change and make boundaryless finance the new normal.
Presentation prepared for the Whangarei digital enablement training event. it summarises the responses from Northland businesses who had completed the digital journey assessment (www.digitaljourney.co.nz). It makes recommendations on the products and services that businesses may wish to consider as part of their digital journey.
This document summarizes 3 major procurement trends for 2019:
1) Labor shortages in procurement due to an aging workforce and lack of supply chain education programs, exacerbating a deficit in supply chain professionals. Automation can help address this by performing up to 60% of routine tasks.
2) Growing emphasis on corporate social responsibility and sustainability driven by millennial preferences, with 95% of S&P 500 companies now publishing sustainability reports compared to only 25% in 2011. This is an opportunity for procurement to recruit talent.
3) Increasing geopolitical and supply chain risks from trends like tariffs, Brexit, cyberattacks and natural disasters. Procurement must assess supplier financial health, logistics, and diversity to
Robotic process automation (RPA) is being used by banks and financial institutions to automate transactions and backend processes. RPA bots can work around the clock to complete tasks like data entry, allowing employees to focus on more complex work. The benefits of RPA for banking include low costs since it does not require infrastructure changes, increased accuracy and scale since bots can work continuously without breaks, and the ability to easily configure bots to new processes. RPA is helping modernize banking operations by speeding up processes, improving productivity and accuracy, and reducing costs.
Digital Strategies To Accelerate Your CX Transformation in Financial ServicesExtractable
Many financial institutions want better methods to develop deep, meaningful relationships with customers. They struggle with common challenges to become digital and customer experience driven.
Learn how to turn your organization into a resilient, innovation-driven business. Gain insights for formulating short- and long-term strategies towards transformation into a proactive, digital, customer-focused organization.
RPA uses bots to perform repetitive tasks without human intelligence, while AI enables continuous learning to simulate human intelligence. Banks are implementing RPA and AI to automate tasks like loan verification, customer onboarding, and fraud detection. This helps reduce costs, improve efficiency, and ensure compliance. When one major American bank used RPA for credit underwriting, it helped assess retail credit by checking client financial data and detecting fraud faster.
Digital Transformation: How to Deliver Scalable Core Banking SolutionsBizagi
Data Action is a leading software and services provider for the Australian mutual banking industry. The company provides a full suite of banking solutions, from core banking right through to custom digital experiences based on the latest technologies and industry requirements - optimized to align with client needs.
For Data Action, the ability to deliver flexible and scalable operations to 30 banks is a differentiating advantage. How does the company achieve it?
Download the presentation from Alexei Fey, CTO of Data Action, as he discusses:
•What does lending look like from a customer’s experience
•How to focus on retaining existing customers
•How to manage the expectation of digital customers
•How to deliver ROI quickly
About Data Action
Data Action provides Digital Banking and Core Banking Solutions for the mutual market based on the latest technologies and industry requirement.
About Bizagi
Headquartered in the UK and with operations across North America, Europe and Latin America, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age. For more information, please visit www.bizagi.com
Watch the Video here: https://youtu.be/e8evFZJ6Pgw
Digital Transformation: How to Model Human Behavior in DigitizationBizagi
The document discusses how to model human behavior in digitization by breaking through the "cognitive barrier" that prevents full automation of processes. It explains how to digitize human activities like analysis, synthesis and evaluation through a scoring scheme. Kyocera used this approach to automate its special price approval process. By observing, identifying and translating business rules, tacit knowledge, conditions and data sources, human activities can be represented logically. This brings structure to unstructured data and standardizes processes. It removes bias while clarifying what data is needed. When implemented in Bizagi, such digitization significantly improves processes by making exceptions the focus.
Businesses should implement service automation (SA) to effectively process and analyze large amounts of customer data, improve customer experience, and increase customer retention. SA enhances service effectiveness and efficiency by automating routine tasks, integrating customer touchpoints, and routing requests to appropriate agents. It also improves employee work experience and productivity by providing tools and equal workload distribution. Overall, SA strengthens customer relationships through personalized service, feedback, and engagement across multiple digital platforms.
How to Create a Digital Strategy for ProcurementProcurementIQ
This document discusses how to create a digital strategy for procurement. It recommends focusing on two key areas: 1) defining a vision and strategy, including developing a new value proposition for procurement, and 2) exploring and selecting enabling technologies through identifying requirements and partnering with technology providers. Some specific technologies mentioned include automation, decision making through data and analytics, connectivity through ecosystems, and innovation. The document emphasizes that the goal of technology should be business transformation, not just adopting new technologies. It also stresses assessing organizational readiness and focusing on outcomes rather than features when selecting technologies.
RPA - Business Continuity & Automation Success StoriesTangentia
In this slide, we have talked about our 4P delivery model that is People, Projects, Platforms & Partners. Also, we have explained how we can automate manual processes effectively using RPA and Digital Workforce.
Tangentia's automation success stories will give you an idea of how we can effectively automate your business processes and the good impact it will have on your business.
Get in touch with us - https://www.tangentia.com/contact-us/
Rebooting Business Process Strategy to OutcompeteSSFIndia1
This document discusses rebooting business process strategy to outcompete. It highlights that today's excellence will be tomorrow's mediocrity due to a changing world. Differentiators for sustainability include business performance focus, a strategic BPM vision, digital agenda linkage to BPM, making process delivery decisions, and moving up the relationship value chain. A process maturity model is presented that defines six key parameters to assess processes: documentation, risk management, metrics, stability, automation, and management control.
This document discusses the advantages and growth of finance robotics. It notes that robotic process automation can eliminate human errors, improve compliance, provide fast implementation and scalability. Robots can execute rule-based financial processes more cheaply and around the clock. The document also outlines how robotics can support tasks in operational finance, functional finance, and within business units. It provides examples of startup companies applying technologies like artificial intelligence to transform processes like credit risk assessment, customer interactions and account management.
Hayley Butler and Spenser Arnold: Agile Service ManagementitSMF UK
As HM Land registry transforms the services they deliver, they transform the way they manage services. Earlier this year they began a trial on increasing the agility of their service management functions. In this presentation they share where they started from, where they are now, and where they think they're headed.
The document provides a procurement technology roadmap that assesses technology investments and organizational changes across three dimensions: adoption timeframe, impact, and depth of commitment. It outlines the processes, capabilities, and changes that organizations of different sizes and levels of commitment could adopt in the next 1-3 years and 3-5 years to upgrade their procurement functions through digital technologies and analytics. Areas of investment range from spend analysis and strategic sourcing to robotic process automation, predictive analytics, and changes to staff roles and structures.
business intelligence in retail sector infovisionrajinfovision
business intelligence in retail sector leveraging an unexpected exposure to the retail industry and helping them in identifying their kpis', infovision
Mobiangle is a technical contracting and recruitment services firm that provides high-quality staffing solutions across various industries and technologies, including information technology, engineering, and mobile development. They utilize a metrics-based and transparent recruitment process along with applicant tracking software to efficiently connect qualified candidates to client opportunities. The company has locations in Johannesburg, New Delhi, and Las Vegas to serve a global base of clients.
iCall is a business process outsourcing company jointly owned by Adani Enterprise and Vora Ventures. It provides knowledge process outsourcing and back office services across various industries. iCall has over 1200 employees located across facilities in India, the UK, and the US. It has a track record of 100% client retention and follows rigorous processes around quality, security, and delivering excellent customer service.
This document summarizes 3 major procurement trends for 2019:
1) Labor shortages in procurement due to an aging workforce and lack of supply chain education programs, exacerbating a deficit in supply chain professionals. Automation can help address this by performing up to 60% of routine tasks.
2) Growing emphasis on corporate social responsibility and sustainability driven by millennial preferences, with 95% of S&P 500 companies now publishing sustainability reports compared to only 25% in 2011. This is an opportunity for procurement to recruit talent.
3) Increasing geopolitical and supply chain risks from trends like tariffs, Brexit, cyberattacks and natural disasters. Procurement must assess supplier financial health, logistics, and diversity to
Robotic process automation (RPA) is being used by banks and financial institutions to automate transactions and backend processes. RPA bots can work around the clock to complete tasks like data entry, allowing employees to focus on more complex work. The benefits of RPA for banking include low costs since it does not require infrastructure changes, increased accuracy and scale since bots can work continuously without breaks, and the ability to easily configure bots to new processes. RPA is helping modernize banking operations by speeding up processes, improving productivity and accuracy, and reducing costs.
Digital Strategies To Accelerate Your CX Transformation in Financial ServicesExtractable
Many financial institutions want better methods to develop deep, meaningful relationships with customers. They struggle with common challenges to become digital and customer experience driven.
Learn how to turn your organization into a resilient, innovation-driven business. Gain insights for formulating short- and long-term strategies towards transformation into a proactive, digital, customer-focused organization.
RPA uses bots to perform repetitive tasks without human intelligence, while AI enables continuous learning to simulate human intelligence. Banks are implementing RPA and AI to automate tasks like loan verification, customer onboarding, and fraud detection. This helps reduce costs, improve efficiency, and ensure compliance. When one major American bank used RPA for credit underwriting, it helped assess retail credit by checking client financial data and detecting fraud faster.
Digital Transformation: How to Deliver Scalable Core Banking SolutionsBizagi
Data Action is a leading software and services provider for the Australian mutual banking industry. The company provides a full suite of banking solutions, from core banking right through to custom digital experiences based on the latest technologies and industry requirements - optimized to align with client needs.
For Data Action, the ability to deliver flexible and scalable operations to 30 banks is a differentiating advantage. How does the company achieve it?
Download the presentation from Alexei Fey, CTO of Data Action, as he discusses:
•What does lending look like from a customer’s experience
•How to focus on retaining existing customers
•How to manage the expectation of digital customers
•How to deliver ROI quickly
About Data Action
Data Action provides Digital Banking and Core Banking Solutions for the mutual market based on the latest technologies and industry requirement.
About Bizagi
Headquartered in the UK and with operations across North America, Europe and Latin America, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age. For more information, please visit www.bizagi.com
Watch the Video here: https://youtu.be/e8evFZJ6Pgw
Digital Transformation: How to Model Human Behavior in DigitizationBizagi
The document discusses how to model human behavior in digitization by breaking through the "cognitive barrier" that prevents full automation of processes. It explains how to digitize human activities like analysis, synthesis and evaluation through a scoring scheme. Kyocera used this approach to automate its special price approval process. By observing, identifying and translating business rules, tacit knowledge, conditions and data sources, human activities can be represented logically. This brings structure to unstructured data and standardizes processes. It removes bias while clarifying what data is needed. When implemented in Bizagi, such digitization significantly improves processes by making exceptions the focus.
Businesses should implement service automation (SA) to effectively process and analyze large amounts of customer data, improve customer experience, and increase customer retention. SA enhances service effectiveness and efficiency by automating routine tasks, integrating customer touchpoints, and routing requests to appropriate agents. It also improves employee work experience and productivity by providing tools and equal workload distribution. Overall, SA strengthens customer relationships through personalized service, feedback, and engagement across multiple digital platforms.
How to Create a Digital Strategy for ProcurementProcurementIQ
This document discusses how to create a digital strategy for procurement. It recommends focusing on two key areas: 1) defining a vision and strategy, including developing a new value proposition for procurement, and 2) exploring and selecting enabling technologies through identifying requirements and partnering with technology providers. Some specific technologies mentioned include automation, decision making through data and analytics, connectivity through ecosystems, and innovation. The document emphasizes that the goal of technology should be business transformation, not just adopting new technologies. It also stresses assessing organizational readiness and focusing on outcomes rather than features when selecting technologies.
RPA - Business Continuity & Automation Success StoriesTangentia
In this slide, we have talked about our 4P delivery model that is People, Projects, Platforms & Partners. Also, we have explained how we can automate manual processes effectively using RPA and Digital Workforce.
Tangentia's automation success stories will give you an idea of how we can effectively automate your business processes and the good impact it will have on your business.
Get in touch with us - https://www.tangentia.com/contact-us/
Rebooting Business Process Strategy to OutcompeteSSFIndia1
This document discusses rebooting business process strategy to outcompete. It highlights that today's excellence will be tomorrow's mediocrity due to a changing world. Differentiators for sustainability include business performance focus, a strategic BPM vision, digital agenda linkage to BPM, making process delivery decisions, and moving up the relationship value chain. A process maturity model is presented that defines six key parameters to assess processes: documentation, risk management, metrics, stability, automation, and management control.
This document discusses the advantages and growth of finance robotics. It notes that robotic process automation can eliminate human errors, improve compliance, provide fast implementation and scalability. Robots can execute rule-based financial processes more cheaply and around the clock. The document also outlines how robotics can support tasks in operational finance, functional finance, and within business units. It provides examples of startup companies applying technologies like artificial intelligence to transform processes like credit risk assessment, customer interactions and account management.
Hayley Butler and Spenser Arnold: Agile Service ManagementitSMF UK
As HM Land registry transforms the services they deliver, they transform the way they manage services. Earlier this year they began a trial on increasing the agility of their service management functions. In this presentation they share where they started from, where they are now, and where they think they're headed.
The document provides a procurement technology roadmap that assesses technology investments and organizational changes across three dimensions: adoption timeframe, impact, and depth of commitment. It outlines the processes, capabilities, and changes that organizations of different sizes and levels of commitment could adopt in the next 1-3 years and 3-5 years to upgrade their procurement functions through digital technologies and analytics. Areas of investment range from spend analysis and strategic sourcing to robotic process automation, predictive analytics, and changes to staff roles and structures.
business intelligence in retail sector infovisionrajinfovision
business intelligence in retail sector leveraging an unexpected exposure to the retail industry and helping them in identifying their kpis', infovision
Mobiangle is a technical contracting and recruitment services firm that provides high-quality staffing solutions across various industries and technologies, including information technology, engineering, and mobile development. They utilize a metrics-based and transparent recruitment process along with applicant tracking software to efficiently connect qualified candidates to client opportunities. The company has locations in Johannesburg, New Delhi, and Las Vegas to serve a global base of clients.
iCall is a business process outsourcing company jointly owned by Adani Enterprise and Vora Ventures. It provides knowledge process outsourcing and back office services across various industries. iCall has over 1200 employees located across facilities in India, the UK, and the US. It has a track record of 100% client retention and follows rigorous processes around quality, security, and delivering excellent customer service.
iCall provides business process outsourcing and knowledge process outsourcing services. It has over 1200 employees located across facilities in India, the UK, and the US. iCall offers a range of services including customer care, finance and accounting, mortgage and title processing, back office support, and more. It prides itself on high-quality processes, robust infrastructure, and a talented workforce.
The document provides an overview of Tata Group, one of India's largest conglomerates. It notes that Tata Group has over 100 operating companies across 7 sectors and 6 continents, with over $100 billion in annual revenue and 600,000+ employees worldwide. The document then summarizes some of Tata Group's business segments and offerings related to information and communications technology, including telecommunications infrastructure, software services, and enterprise mobility and connectivity solutions.
A presentation meant to sway the perception of outsourcing for our prospective client regarding the building of a new product line. In Person Presentation Support
This document summarizes the IT services offered by Gray Matrix, including outsourcing, offshore development, business consulting, and 360-degree partnership covering the entire project lifecycle. They provide digital transformation, enterprise solutions, business analytics, ecommerce and retail solutions, and have completed over 250 projects for 170+ satisfied customers across 12+ countries. Their services include application development, digital and branding services, enterprise mobility solutions, and business solutions.
Adsum Advisory Services is a Hyderabad-based consulting firm established in 2008 that offers a range of professional services including customer point verification, credit verification, risk control verification, background verification, data entry, loan processing, investigations, and delivery services using mobile applications and a technology-enabled workforce. They aim to reduce turnaround times, ensure accurate and reliable reports, and achieve complete client satisfaction through standardized processes, internal audits, automated workflows, trained professionals, and own infrastructure including office space, voice and dialing technology, and backup systems.
Digital Enterprise, Mastering digital transformation Mahmoud Dasser
my Presentation at CommunicAsia2017 Summit!
Digital Enterprise, Mastering Digital Transformation
Key Topics include:
- Leapfrogging into the Digital Business – Crafting Services that Matters to the New Age Connected Use
- Every business is searching for value from Digital
Transformation
- Five imperatives to drive Value from Digital Transformation
Experience, Cost, Platform, Enablers and Agility
- To Unlock Business Value
We have to do Thinks differently in Collaboration/Co-creation with our customers
- Designing DIGITAL WORKPLACE Use Case
- Design Thinking Workshops, Creating End User Persona for Digital Workplace ( Smart Building)
- 2nd Generation Digital Market Place use case
http://www.xirlynx.com/edm/ses/2017/cmma/vp/08/edm.html
The advent of modern technologies like IoT, mobility and analytics has fundamentally changed the way enterprises work
Zinnov explores some unique examples that capture this paradigm shift.
How Santander UK Accelerates Digital Initiatives by Mastering Customer DataTamrMarketing
Jonathan Holman, Head of Digital Transformation at Santander, discusses the initiatives he’s leading in partnership with his award-winning team to accelerate digital transformation at Santander.
https://www.tamr.com/santander
Telecom Advisory Services Ltd is an experienced telecommunications consulting firm that provides various services to clients across the telecom industry. They have over 20 years of experience working in telecom across four continents. Their services include strategy development, market research, revenue assurance, fraud management, training, and more. They aim to help clients discover unexploited revenues, maximize current revenues, manage risks, and satisfy customers. They also offer outsourcing and managed services, providing experienced professionals to clients as needed.
Oix local government mydex platform overview 2nd july 2013Mydex CIC
This document discusses how the Mydex service can help local governments meet key needs and drivers by improving service areas like social care, transportation, education, and community engagement. It outlines how Mydex is different as a UK social enterprise focused on empowering individuals to manage their personal data and identities. Mydex provides a personal data store and digital identity platform that enables secure data sharing between individuals and organizations with user consent. This platform can help streamline processes, reduce costs, and improve services for both organizations and individuals.
DecisionPoint Systems is a 30+ year old, publicly traded company that generates over $50 million in annual revenue. It provides a range of mobile software, integration, and support services to help customers improve field operations, reduce costs, and increase productivity. DecisionPoint focuses exclusively on enterprise solutions and has proven success helping customers achieve returns on investment such as reducing repair times by 28% and increasing technician work orders by 22%.
SoftAge is an information technology company that provides document management services. It has over 11,000 employees across offices in India, UAE, Kenya, Zambia, Saudi Arabia and Chad. SoftAge's services include document collection, data processing, scanning, storage and retrieval. Some of SoftAge's clients include large companies in banking, telecom, government and other sectors. SoftAge has experienced strong revenue growth and aims to expand further in Africa.
Softekinfo is a global provider of IT support and business process management services with offices in New Jersey and Hong Kong. It offers a range of outsourced business process services including customer care, back office processing, technical support, and data analytics. Softekinfo aims to deliver easy, efficient, and effective solutions through scalable infrastructure and a focus on reducing costs and improving customer retention. It provides BPO services tailored to various industries such as banking, retail, telecommunications, and insurance.
This document provides an overview of Think Straight, an IT services company that offers digital solutions including mobile and web development, enterprise solutions, and cloud services. It highlights Think Straight's global footprint, 15+ professionals, focus on repeat customers and values. The document also summarizes Think Straight's capabilities and expertise in areas like Microsoft technologies, AWS, open source, and industries like financial services, telecom, real estate and education. It provides examples of case studies for mobile/web apps, telecom solutions and enterprise solutions implemented on Dynamics 365 and Azure cloud.
This document summarizes the services of a digital agency, including mobile app development, website development, and digital experiences from initial ideas through creation and delivery. The agency has experience across many industries and can provide end-to-end project delivery from planning and design through testing and deployment.
Learn how Certes can assist you with your IT recruitment needs. Whether you are a candidate looking for your next IT role or an employer looking to fill a vacancy, Certes can help you.
Leading Irish experts share their views on building successful customer service in contact centres. This presentation outlines key insights in customer service experience, technology trends and challenges facing contact centres.
To learn more about the great benefits that Microsoft Dynamics CRM can offer your organisation, please visit: https://www.microsoft.com/en-ie/dynamics
This document provides guidance for organizations undergoing a digital journey. It emphasizes the importance of carefully managing change with employees, not expecting immediate returns on investment and stabilizing the journey, maintaining strong governance and budget oversight, demonstrating the value of the journey to business leaders, strengthening processes before beginning, assembling a dedicated team, benchmarking against industry best practices, and keeping the customer experience as the central focus when providing digital solutions.
The document provides recommendations for businesses in the current environment where business continuity plans have become business as usual. It suggests focusing on improving operational efficiency through automation and digitization. Understanding the current landscape and creating a practical roadmap should be priorities. Finance functions will need to become more intelligent business partners by drawing insights from data to impact balance sheets, while talent development will be important to ensure workers can adopt new technologies seamlessly.
The document discusses technologies that can mimic, learn from, or challenge humans like robotic process automation, machine learning, and artificial intelligence. It also discusses how virtual reality and augmented reality can be used for training, prototyping, manufacturing, and events. The document then explains that the company decided to create an immersive experience for stakeholders by introducing virtual reality to corporate reporting to bridge the physical and digital world, replace traditional reporting formats, reach more international stakeholders, and provide a better immersive experience.
Creating the Foundation for Digital LeapfroggingSSFIndia1
The document discusses creating a digital foundation for finance through data standardization and a Central Finance core implementation of SAP. It states that fixing core data and processes is needed to deliver digital transformation value. It recommends that finance lead in establishing a master data management strategy, allocating resources to data governance, and deploying technology for better quality data. A Central Finance core with standardized data and real-time ERP connections could enable efficient decision support through a single analytics platform, establishing data as a strategic asset with global standardization and governance.
Embracing New Normal
Imran Ali - Group Chief Information Security & Technology Officer, Compass Group (United Kingdom)
https://sharedservicesforum.in/digital-leadership-e-summit--2020/
Cyber Resilience - Contemporary once again for Managing Data Protection post-...SSFIndia1
Cyber Resilience - Contemporary once again for Managing
Data Protection post-Pandemic
Pervez Workingboxwalla - Chief Risk Officer, WNS Global Services
https://sharedservicesforum.in/digital-leadership-e-summit--2020/
Post Event Report HR Leadership Summit-2018SSFIndia1
The document summarizes the 2nd National HR Leadership Summit held in New Delhi on April 27, 2018. The summit was organized by Shared Services Forum India and BRICS Chamber of Commerce & Industry to discuss how HR can provide competitive advantage through integration, innovation, and intelligent automation. Key topics included the role of HR in digital transformation, building a cognitive digital workforce, and redesigning HR processes for effectiveness. There were panel discussions and case presentations from senior HR leaders of large companies on using analytics to enhance business performance and developing capabilities beyond learning and development. The event concluded with examining the changing face of HR and driving the digital agenda within HR organizations.
BREAKING BOUNDARIES: THE POWER OF ENTERPRISE SERVICES - A REPORTSSFIndia1
The Shared Services Forum organized a leadership event in Pune to discuss trends in enterprise services. Key highlights included:
1. SSF released a new model for enabling the successful shift from business process management to enterprise services management.
2. SSF also released a report on the power of enterprise services that identified the top 5 trends, including organizations building digital capabilities and using mergers and acquisitions to embrace new technologies.
3. Speakers from SSF and Automation Anywhere presented on these trends and the evolution of intelligent digital workers in shared services. The event provided industry practitioners an opportunity to discuss challenges and strategies around business services transformation.
DIGITAL LEADERSHIP FOR WINNING EDGE - A REPORTSSFIndia1
This document summarizes a leadership event organized by Shared Services Forum (SSF) in New Delhi on April 5, 2019. The event featured an introductory address by Rakesh Sinha on digital leadership. Vineet Nayar, former CEO of HCL Technologies, was presented with a Pioneering Business Leader award. In his keynote, Nayar discussed principles of inspired leadership and driving innovation through transformation. A panel discussion followed on effective robotic process automation deployment, addressing challenges around skills, cultural barriers, and stakeholder buy-in. The event provided a forum for industry leaders to exchange ideas on current trends and best practices in business services transformation.
BUILDING ORGANIZATIONS OF TOMORROW - A REPORTSSFIndia1
The 3rd National HR Leadership Summit 2019 was held in New Delhi on May 10, 2019 with over 120 senior HR practitioners and executives from over 60 organizations attending. The summit aimed to focus HR and business leaders on key challenges in building organizations of tomorrow. Chief Guest Ved Prakash inaugurated the event where speakers like Dr. Aquil Busrai and Prabir Jha discussed the new traits of agile HR leaders and building future organizations. Eminent industry speakers then shared insights on driving cultural transformation, emerging HR technologies, talent acquisition, and other topics to help organizations of the future.
This document summarizes an event organized by Shared Services Forum (SSF) in New Delhi on August 5, 2019 to honor Harry Robertson for leading the first global shared services center for American Express in India. The event featured presentations and discussions with industry leaders about trends in shared services and business process management. Harry Robertson was presented an award for his pioneering work in global shared services and shared stories from his experience in setting up the center in India. Rakesh Sinha and Sanjay Gupta also presented findings from SSF's research on current trends in business services, such as the expanding scope of services and growing importance of technology ecosystems. The event provided insights into leadership challenges and trends shaping the shared services industry.
BPM & Shared Services Landscape in Global IndiaSSFIndia1
In the last 2 decades, India has become one of the preferred destinations for business process services for the world. These services have come to be most commonly known as Business Process Outsourcing (BPO) or Shared Services (SSC) and now, these services collectively come under the umbrella of Business Process Management (BPM).
In order to reap the benefits of BPM, recently Indian companies have also started to set up their own captive centers or outsourced to independent third party providers. Shared Services Forum (SSF) describes this evolution as ‘Global India’, combining both global and Indian organizations.
The Evolving Direction to Success Insights from Survey 2012SSFIndia1
This document discusses the results of a survey on shared services adoption by Indian organizations. Some key findings include:
1) The number of shared services centers (SSCs) set up by Indian organizations has almost tripled between 2006-2010 compared to the prior five years, indicating SSCs are gaining momentum.
2) Over 69% of respondents reported cost savings of at least 10% through SSCs, with 38% seeing savings over 20%, dispelling the notion that SSCs only provide cost benefits through wage arbitrage.
3) Finance and accounting processes are most commonly handled by SSCs (96% of respondents), followed by human resources (51%). SSCs are also expanding to manage higher-level processes
Become ‘Future Relevant’ by ReShaping Transformation Strategy in today’s Digi...SSFIndia1
Shared Services Forum, India felicitated Mr Priyan Fernando, Former Executive Vice President, Global Business Services of American Express as the PIONEERING BUSINESS LEADER FOR GLOBAL SHARED SERVICES and Ms Shyama A Bijapurkar, Former Global Shared Services Head at BA Continuum, HSBC and American Express as BPM ACHIEVER IN GLOBAL INDIA, for her Stellar Contribution in the Business Services Space.
The economic reforms and liberalization measures kick started the sea change in the way India as a country shaped itself to become the world’s largest democracy and one of the rising economic giants in the world stage over the last 20+ years.
Offerings of world class services in the field of IT and IT Enabled Services have also marked the success story of the country in this same period. The resultant economic growths truly made India emerge as the ‘Global India’ and this term is here to stay!
BPM is the art and science of managing business processes effectively
Managing and improving processes has been around since the early days of intelligent thinking. The process of continuous improvement may have begun some 500 centuries ago, when the Cro-Magnon man lived in caves, using and improving his primitive tools to make his life easy. The same concept would have been adopted by the early traders when the concepts of money and customers may have been first introduced as early as 3000 BC. The industrial revolution of the 18th century and early 19th century was clearly the pinnacle of use of industrial technology to achieve great strides in process improvements.
BPM & Shared Services Landscape in Global IndiaSSFIndia1
In the last 2 decades, India has become one of the preferred destinations for business process services for the world. These services have come to be most commonly known as Business Process Outsourcing (BPO) or Shared Services (SSC) and now, these services collectively come under the umbrella of Business Process Management (BPM).
In order to reap the benefits of BPM, recently Indian companies have also started to set up their own captive centers or outsourced to independent third party providers. Shared Services Forum (SSF) describes this evolution as ‘Global India’, combining both global and Indian organizations.
SRF Limited established a shared services center to consolidate accounting processes across its business units. A feasibility study determined it was the right time and strategy. The center launched in September 2015, managing accounts payable, payroll, and bank reconciliation. Challenges included change management and document flow changes. Metrics and SLAs were established to track performance. The center helped standardize processes and create efficiencies despite some transitional challenges.
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
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Prescriptive analytics BA4206 Anna University PPTFreelance
Business analysis - Prescriptive analytics Introduction to Prescriptive analytics
Prescriptive Modeling
Non Linear Optimization
Demonstrating Business Performance Improvement
Tired of chasing down expiring contracts and drowning in paperwork? Mastering contract management can significantly enhance your business efficiency and productivity. This guide unveils expert secrets to streamline your contract management process. Learn how to save time, minimize risk, and achieve effortless contract management.
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The Most Inspiring Entrepreneurs to Follow in 2024.pdfthesiliconleaders
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
The Steadfast and Reliable Bull: Taurus Zodiac Signmy Pandit
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
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Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
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Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...Adani case
Time and again, the business group has taken up new business ventures, each of which has allowed it to expand its horizons further and reach new heights. Even amidst the Adani CBI Investigation, the firm has always focused on improving its cement business.
During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
Efficient PHP Development Solutions for Dynamic Web ApplicationsHarwinder Singh
Unlock the full potential of your web projects with our expert PHP development solutions. From robust backend systems to dynamic front-end interfaces, we deliver scalable, secure, and high-performance applications tailored to your needs. Trust our skilled team to transform your ideas into reality with custom PHP programming, ensuring seamless functionality and a superior user experience.
2. 2
Today’s customer demands choice…
Multiple choices
Multiple options
From
landline to
jazzy mobile
handsets…
From a
single TV
channel to
multiplicity
of options…
From “only
black” model T
to cars of all
colors and
styles…
Yesterday Today
3. 3
Our structure to deliver choice…India
Operations
International
Operations
Immediate
delivery
Delivery
that can
wait
Local Branches
Local Branches
k
h
a
y
a
a
l
a
a
p
k
a
Choice = Cost
Immediate
delivery
Delivery
that can
wait
Centralised Operations
at Mumbai &
Hyderabad
4. 4
4S of Centralised Delivery
Technology
RegulatoryEnabling environment
Centralised
Operations
Scale
Security &
Compliance
Standardised
Experience
Standardised
Process
4S of Centralised
Delivery
Multiskilling
Business
Continuity
Workload
Balancing
Segmentation
5. 5
Structure of Corporate & International Operations
Trade
Operations
Corporate
Operations
Trade Services
Cash Management
Services
Corporate Loans &
Advances
Corporate Deposits
Securities
Marketing
Services Corporate Internet
Banking
Corporate & International Operations
International
Operations
Retail Remittances
Retail Account
Opening
Trade Services
Corporate Deposits
& Loans
6. 6
Workflow of Trade Services
Customer Request
Scrutiny
Security &
Compliance
Scale
Standardised
Experience
Standardised
Process
Electronic
images &
data
Electronic
images &
dataBranch Office
Central Office
Maker
Checker
7. 7
Centralised Delivery in Trade Services
System based workflow
with audit trail
Enabling environment
Centralised
Operations
Scale
Security &
Compliance
Standardised
Experience &
Process
4S of Centralised
Delivery
Multiskilling
Business
Continuity
Segmentation
• 1 million transactions
handled in FY 13
• Transactions
processed within 2 to 4
hours
Image based processing
• Name screening
• UCP/URDG guidelines
• Contingent liabilities
• Activity & Productwise
Multiskilling
• Processing at Mumbai
& Hyderabad
• Priority servicing to Key
clients
8. 8
Structure of Corporate & International Operations
Trade
Operations
Corporate
Operations
Trade Services
Cash Management
Services
Corporate Loans &
Advances
Corporate Deposits
Securities
Marketing
Services Corporate Internet
Banking
Corporate & International Operations
International
Operations
Retail Remittances
Retail Account
Opening
Trade Services
Corporate Deposits
& Loans
10. 10
Centralised Delivery in CMS
System based workflow
with audit trail
Enabling environment
Centralised
Operations
Scale
Security &
Compliance
Standardised
Experience &
Process
4S of Centralised
Delivery
Business
Continuity
Segmentation• 5.7 million transactions
handled in FY 13
• Aggregation of
collections; single credit
• Single platform for all
customer payments
System based query
resolution
• Better control and
monitoring of vendor
performance
• Monitoring
special/holiday pickups
• One stop shop for query
resolution
• Derisking with multiple
vendors
11. 11
Our drive towards centralisation – the
journey continues…
Enablers
CTS grid
clearing
Aadhar NACH
SFMS
Implementation
Digitisation
through
electronic
dataflow
International
Payment
Protocol
Cash pickup
automations