SlideShare a Scribd company logo
Conversations at
Work
Promoting a Culture of Conversations in the
Changing Workplace
Tim Baker Aubrey
Warren
What we
are
covering
The Right
Culture
Everyday
Conversa
tions
Five
Conversation
s Framework
The 9
Common
Barriers to
Communicati
on
The “face”
of good
communicati
on
Keeping
conversations on
the up …
Conversations At
Work Workshop
…
Psychological Contract
Individual Organisation
I offer
I expect
The
organisation
expects
The
organisation
offers
The Changing Employment
Relationship Values
Old Values New Values
Specialised Employment Flexible Deployment
Internal Focus Customer-focus
Focus on Job Performance-focus
Functional-based Work Project-based Work
Human Dispirit & Work Human Spirit &
Work
Loyalty Commitmen
t
Training
Learning & Development
Closed Information Open Information
The 9 Common Barriers to
Communication
∎inattention during conversations
∎restricted information channels
∎lack of feedback
∎a culture of not asking questions
∎too much formality
∎overreliance on email
∎lack of role models
∎a fear of emotion
∎physical office lay-out
Baker, T. (2013). The End of the Performance Review: A New Approach to Appraising Employee Performance
It’s all about the conversation ...
The “face” of good communication
?
Keeping conversations on the up …
• Show up
• Listen up
• Speak up
• Lift up
5 more everyday conversations at work …
• Coaching – intentional ongoing development
• Mentoring – informal day to day sharing (and example)
• Delegating – it’s about your development too …
• Visioning – sharing and sustaining the “why”
• Encouraging – ensuring people feel significant
Conversations At Work Workshop …
• One-day facilitated, interactive workshop incorporating:
• Communication culture and behaviour
• The 9 barriers to conversations
• Communication as a shared, meaning making process
• Appreciating communication styles
• The 5 Conversations Framework
• Introduction to coaching conversations
• Showing up, Listening up, Speaking up, Lifting up
• Personal application and follow through …
• Individual copies of Conversations At Work
• Participant workbook
Tim Baker
tim@winnersatwork.com.au
0413 636 832
www.winnersatwork.com.au
Aubrey Warren
aub.warren@pacific.qld.edu.au
0412 756 435
www.pacific.qld.edu.au
RRP $39.95 inc gst
20% discount for AHRI
webinar participants … limited
time only
20% AHRI
webinar
discount

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Conversations at Work

  • 1. Conversations at Work Promoting a Culture of Conversations in the Changing Workplace Tim Baker Aubrey Warren
  • 2. What we are covering The Right Culture Everyday Conversa tions Five Conversation s Framework The 9 Common Barriers to Communicati on The “face” of good communicati on Keeping conversations on the up … Conversations At Work Workshop …
  • 3. Psychological Contract Individual Organisation I offer I expect The organisation expects The organisation offers
  • 4. The Changing Employment Relationship Values Old Values New Values Specialised Employment Flexible Deployment Internal Focus Customer-focus Focus on Job Performance-focus Functional-based Work Project-based Work Human Dispirit & Work Human Spirit & Work Loyalty Commitmen t Training Learning & Development Closed Information Open Information
  • 5. The 9 Common Barriers to Communication ∎inattention during conversations ∎restricted information channels ∎lack of feedback ∎a culture of not asking questions ∎too much formality ∎overreliance on email ∎lack of role models ∎a fear of emotion ∎physical office lay-out
  • 6. Baker, T. (2013). The End of the Performance Review: A New Approach to Appraising Employee Performance
  • 7. It’s all about the conversation ...
  • 8. The “face” of good communication ?
  • 9. Keeping conversations on the up … • Show up • Listen up • Speak up • Lift up
  • 10. 5 more everyday conversations at work … • Coaching – intentional ongoing development • Mentoring – informal day to day sharing (and example) • Delegating – it’s about your development too … • Visioning – sharing and sustaining the “why” • Encouraging – ensuring people feel significant
  • 11. Conversations At Work Workshop … • One-day facilitated, interactive workshop incorporating: • Communication culture and behaviour • The 9 barriers to conversations • Communication as a shared, meaning making process • Appreciating communication styles • The 5 Conversations Framework • Introduction to coaching conversations • Showing up, Listening up, Speaking up, Lifting up • Personal application and follow through … • Individual copies of Conversations At Work • Participant workbook
  • 12. Tim Baker tim@winnersatwork.com.au 0413 636 832 www.winnersatwork.com.au Aubrey Warren aub.warren@pacific.qld.edu.au 0412 756 435 www.pacific.qld.edu.au RRP $39.95 inc gst 20% discount for AHRI webinar participants … limited time only 20% AHRI webinar discount