This document provides a summary of Transcom's first quarter 2013 results presentation. The key points are: - Transcom is a global customer experience specialist providing outsourced customer care, sales, technical support, and credit management through contact centers and work-from-home agents. - In Q1 2013, Transcom's revenue increased 15.9% compared to Q1 2012, driven by growth across all regions. EBIT also increased by €5 million compared to Q1 2012. - To return to historical margins, Transcom needs to continue improving key performance indicators like seat utilization, efficiency, offshore/onshore delivery mix, and attrition. - Going forward,