Transcom is a global customer experience specialist that provides outsourced customer care, sales, technical support, and collections services through a network of contact centers in 23 countries. In Q3 2014, Transcom saw a 1.4% decrease in like-for-like revenue due to lower volumes in some regions. However, the EBIT margin improved in the core CRM business due to efficiency improvements in regions like North America and Asia Pacific and North Europe. Looking forward, Transcom aims to improve key performance indicators and leverage growth opportunities in regions like North America, Latin America, and North Europe.