The document is a presentation from Transcom, a global customer experience specialist, summarizing their fourth quarter and full-year 2013 results. It discusses Transcom's revenue growth of 7.9% in 2013 driven by increased volumes across all regions. While revenue decreased 1.6% in Q4 2013, earnings before interest and taxes increased due to cost savings programs and efficiency improvements. Transcom aims to improve profitability further by focusing on underperforming areas, expanding in select markets, and strengthening operational efficiency. The presentation outlines Transcom's strategic priorities and growth opportunities going forward.
The document provides a mid-quarter update and CSR report from Transcom, a global customer experience specialist. The summary includes:
1) Transcom provides an overview of its mid-quarter financial and operational performance, noting revenue growth, improved KPIs such as seat utilization and attrition, and priorities for 2014 like increasing onshore utilization.
2) Transcom's CSR program, Transcom Cares, is introduced with a focus on people development, equality and diversity, and community engagement. Objectives are outlined to further these areas.
3) An external consultant presents the results of a stakeholder materiality assessment identifying the most important CSR issues for Transcom's stakeholders.
This document provides a summary of Transcom's second quarter 2015 results presentation. It discusses Transcom's good financial progress against targets for revenue growth, EBIT margin, and net debt. The EBIT margin improved in all regions. Key highlights include Transcom being a global customer experience specialist with over 30,000 employees in 23 countries, generating €616.8 million in revenue in 2014. The presentation outlines Transcom's strategic direction of delivering outstanding customer experiences to drive revenue and loyalty, in line with an attractive and growing industry.
Transcom is a global customer experience specialist that provides outsourced customer care, sales, technical support, and collections services through a network of contact centers in 23 countries. In Q3 2014, Transcom saw a 1.4% decrease in like-for-like revenue due to lower volumes in some regions. However, the EBIT margin improved in the core CRM business due to efficiency improvements in regions like North America and Asia Pacific and North Europe. Looking forward, Transcom aims to improve key performance indicators and leverage growth opportunities in regions like North America, Latin America, and North Europe.
This document summarizes Transcom's fourth quarter 2014 results presentation. Some key points:
- Transcom is a global customer experience specialist with 29,000 employees generating €616.8 million in revenue in 2014.
- In Q4 2014, Transcom saw a 3.8% increase in like-for-like revenue compared to Q4 2013 and an improved EBIT margin of 5.8%.
- For all of 2014, Transcom's core customer relationship management business saw an EBIT margin increase to 3.5%, driven by improvements in North America & Asia Pacific and North Europe.
- Going forward, Transcom has set mid-term targets for revenue growth and EBIT
Transcom Q4 2015 and FY 2015 results presentationTranscom
Transcom reported financial results for the fourth quarter of 2015. Revenue declined 4.1% organically due to losing a public sector contract in Italy. The EBIT margin was 4.1%, excluding non-recurring items. Transcom is closing its loss-making site in Colombia and evaluating its remaining Latin American business. It is also simplifying its regional structure to improve efficiency and margins going forward. The board recommends a dividend of 1.75 SEK per share based on the full year results.
This document provides an overview of Transcom's first quarter 2015 results presentation. Some key points:
- Transcom is a global customer experience specialist with over 30,000 employees in 23 countries serving over 400 clients.
- In Q1 2015, revenue increased 2.4% on a like-for-like basis compared to Q1 2014. EBIT margin improved to 3.7% from 3.4% driven by higher profitability in certain regions.
- Key performance indicators such as seat utilization and efficiency ratios improved compared to the previous year, and staff attrition decreased.
- Transcom's strategic priorities going forward include delivering outstanding customer experiences to drive revenue and loyalty, capital
Transcom provides outsourced customer care, sales, and support services through contact centers around the world. In Q2 2014, Transcom saw an 8.7% decrease in revenue due largely to divestments and currency impacts. Excluding these factors, revenue decreased 2.9% on a like-for-like basis. EBIT improved by €1.2 million compared to Q2 2013 in core operations, though this was negatively impacted by €1.1 million in redomiciliation costs. Key priorities for Transcom in 2014 include improving seat utilization, efficiency, and the offshore/onshore revenue mix to return margins to historical levels and capitalize on growth opportunities in North America, Asia Pacific
The document summarizes Transcom's third quarter 2015 results. Key points include:
- Transcom continued its positive profitability trend, with an EBIT margin of 4.1% excluding a non-recurring item.
- The company achieved 1.8% organic revenue growth despite not renewing a public sector contract in Italy.
- Net debt to EBITDA was 0.6 compared to a target of 1.0 or less.
- Transcom aims to increase profitability towards a mid-term EBIT margin target of at least 5% through efficiency improvements, sales efforts, and focusing on underperforming areas.
The document provides a mid-quarter update and CSR report from Transcom, a global customer experience specialist. The summary includes:
1) Transcom provides an overview of its mid-quarter financial and operational performance, noting revenue growth, improved KPIs such as seat utilization and attrition, and priorities for 2014 like increasing onshore utilization.
2) Transcom's CSR program, Transcom Cares, is introduced with a focus on people development, equality and diversity, and community engagement. Objectives are outlined to further these areas.
3) An external consultant presents the results of a stakeholder materiality assessment identifying the most important CSR issues for Transcom's stakeholders.
This document provides a summary of Transcom's second quarter 2015 results presentation. It discusses Transcom's good financial progress against targets for revenue growth, EBIT margin, and net debt. The EBIT margin improved in all regions. Key highlights include Transcom being a global customer experience specialist with over 30,000 employees in 23 countries, generating €616.8 million in revenue in 2014. The presentation outlines Transcom's strategic direction of delivering outstanding customer experiences to drive revenue and loyalty, in line with an attractive and growing industry.
Transcom is a global customer experience specialist that provides outsourced customer care, sales, technical support, and collections services through a network of contact centers in 23 countries. In Q3 2014, Transcom saw a 1.4% decrease in like-for-like revenue due to lower volumes in some regions. However, the EBIT margin improved in the core CRM business due to efficiency improvements in regions like North America and Asia Pacific and North Europe. Looking forward, Transcom aims to improve key performance indicators and leverage growth opportunities in regions like North America, Latin America, and North Europe.
This document summarizes Transcom's fourth quarter 2014 results presentation. Some key points:
- Transcom is a global customer experience specialist with 29,000 employees generating €616.8 million in revenue in 2014.
- In Q4 2014, Transcom saw a 3.8% increase in like-for-like revenue compared to Q4 2013 and an improved EBIT margin of 5.8%.
- For all of 2014, Transcom's core customer relationship management business saw an EBIT margin increase to 3.5%, driven by improvements in North America & Asia Pacific and North Europe.
- Going forward, Transcom has set mid-term targets for revenue growth and EBIT
Transcom Q4 2015 and FY 2015 results presentationTranscom
Transcom reported financial results for the fourth quarter of 2015. Revenue declined 4.1% organically due to losing a public sector contract in Italy. The EBIT margin was 4.1%, excluding non-recurring items. Transcom is closing its loss-making site in Colombia and evaluating its remaining Latin American business. It is also simplifying its regional structure to improve efficiency and margins going forward. The board recommends a dividend of 1.75 SEK per share based on the full year results.
This document provides an overview of Transcom's first quarter 2015 results presentation. Some key points:
- Transcom is a global customer experience specialist with over 30,000 employees in 23 countries serving over 400 clients.
- In Q1 2015, revenue increased 2.4% on a like-for-like basis compared to Q1 2014. EBIT margin improved to 3.7% from 3.4% driven by higher profitability in certain regions.
- Key performance indicators such as seat utilization and efficiency ratios improved compared to the previous year, and staff attrition decreased.
- Transcom's strategic priorities going forward include delivering outstanding customer experiences to drive revenue and loyalty, capital
Transcom provides outsourced customer care, sales, and support services through contact centers around the world. In Q2 2014, Transcom saw an 8.7% decrease in revenue due largely to divestments and currency impacts. Excluding these factors, revenue decreased 2.9% on a like-for-like basis. EBIT improved by €1.2 million compared to Q2 2013 in core operations, though this was negatively impacted by €1.1 million in redomiciliation costs. Key priorities for Transcom in 2014 include improving seat utilization, efficiency, and the offshore/onshore revenue mix to return margins to historical levels and capitalize on growth opportunities in North America, Asia Pacific
The document summarizes Transcom's third quarter 2015 results. Key points include:
- Transcom continued its positive profitability trend, with an EBIT margin of 4.1% excluding a non-recurring item.
- The company achieved 1.8% organic revenue growth despite not renewing a public sector contract in Italy.
- Net debt to EBITDA was 0.6 compared to a target of 1.0 or less.
- Transcom aims to increase profitability towards a mid-term EBIT margin target of at least 5% through efficiency improvements, sales efforts, and focusing on underperforming areas.
This document provides an overview of Transcom, a global customer experience specialist. It discusses Transcom's business model, financial performance in Q1 2013, market trends, and strategic focus areas. The key points are:
- Transcom provides outsourced customer care, sales, support and credit management through a network of contact centers and work-from-home agents across 27 countries.
- In Q1 2013, Transcom's revenue increased 15.9% year-over-year driven by growth across all regions. EBIT also increased due to compensation received and the deconsolidation of a French subsidiary.
- Market trends include growth in Asia/Latin America, demand for non
Transcom is a global customer experience specialist that provides outsourced customer care, sales, technical support, and credit management services. In Q1 2014, Transcom saw a 6.1% decrease in reported revenue due to exiting unprofitable operations, but revenue increased 2.8% on a like-for-like basis. The company's EBIT in the core CRM business benefited from cost savings programs in North America and North Europe. Transcom's strategic priorities are focused on improving key performance indicators like seat utilization and efficiency, capitalizing on growth opportunities in emerging markets, and delivering an outstanding customer experience to drive revenue and brand loyalty for clients.
Transcom's investor roadshow, London, March 2014Transcom
Transcom provides outsourced customer care, sales, technical support, and credit management services through contact centers and work-at-home agents in 26 countries. In 2013, Transcom saw revenue increase by 7.9% to €653.2 million due to growth across all regions. Key priorities for 2014 include improving operational performance in underperforming regions and increasing profitable growth opportunities through expanding existing client relationships and broadening the client base. Transcom also aims to strengthen its focus on corporate social responsibility through programs centered around people development, equality and diversity, and community engagement.
Hello Transcom is a magazine published by Transcom. We share stories from around the company and also exemplify how we work together with our clients to enhance their business performance by improving the experience of their customers.
The document is Transcom's 2013 annual report. It summarizes that in 2013:
- Transcom solidified its turnaround, with key performance indicators like seat utilization and offshore revenue share improving, positively impacting profitability. Adjusted EBIT increased by €8.7 million to €17.6 million.
- All regions contributed to healthy 9.3% revenue growth in the core CRM business, net of currency effects.
- Priorities for 2014 include improving efficiency and growth in North America, strengthening operational performance and financial predictability in Europe, and driving efficiency and growth in Latin America.
Transcom provides contact center outsourcing services to over 400 clients across 33 languages in 26 countries. In this presentation, the CEO discusses Transcom's recent financial performance and strategic priorities going forward. Specifically:
1) Transcom's profitability has declined recently but is now improving due to restructuring actions. The focus remains on underperforming areas and efficiency improvements.
2) In the second quarter of 2013, Transcom's revenue increased 13% year-over-year driven by growth across regions.
3) Going forward, Transcom's strategic focus is on creating outstanding customer experiences while helping clients reduce costs and drive growth through flexibility and optimizing their service delivery model.
Transcom reported negative organic growth of 8.5% in the first quarter of 2016 primarily due to lower volumes in North Europe and Continental Europe. The EBIT margin decreased to 2.3% due to the volume decrease and price reductions. Results in the second quarter are expected to continue to be impacted by soft volumes. Measures being implemented starting in the second half of 2016 include a realignment of the regional and management structure to achieve cost savings and an operational excellence program.
This document provides a summary of Transcom's first quarter 2013 results presentation. The key points are:
- Transcom is a global customer experience specialist providing outsourced customer care, sales, technical support, and credit management through contact centers and work-from-home agents.
- In Q1 2013, Transcom's revenue increased 15.9% compared to Q1 2012, driven by growth across all regions. EBIT also increased by €5 million compared to Q1 2012.
- To return to historical margins, Transcom needs to continue improving key performance indicators like seat utilization, efficiency, offshore/onshore delivery mix, and attrition.
- Going forward,
Q1 2016 results for Aegon showed underlying earnings of €289 million, down from €432 million in Q1 2015. Gross deposits increased to €30.1 billion from €20 billion the previous year. However, net income decreased to a loss of €580 million from a profit of €289 million. The CEO attributed the results to challenging market conditions. Underlying earnings were highest in the Americas at €169 million, followed by Europe at €283 million and Asia at €0 million.
Aegon reported its Q4 2015 results, serving 30 million customers worldwide. In the quarter, underlying earnings were EUR 478 million, gross deposits were EUR 22.3 billion, and net income was EUR 2,913 million. By region, underlying earnings were EUR 310 million in the UK, EUR 135 million in the Netherlands, EUR 54 million in New Markets, and EUR 26 million at Holding.
AkzoNobel reported Q1 2012 results with revenue up 6% driven by pricing actions, though EBITDA was 3% lower due to weaker end markets and cost inflation. Net income declined due to higher incidental charges. Revenue increased across all business areas except Decorative Paints, which saw a 4% volume decline. The economic environment and raw material costs remain uncertainties for 2012.
AkzoNobel reported improved financial results for Q1 2015 compared to Q1 2014. Revenue increased 6% to €3.59 billion driven by favorable currency effects, which offset lower volumes. Operating income grew 42% to €306 million due to process optimization efforts, reduced restructuring expenses, and lower costs. Adjusted earnings per share increased 25% to €0.76. The company is on track to achieve its 2015 targets despite ongoing challenging market conditions.
AkzoNobel Q4 and FY 2013 Results Press briefingAkzoNobel
The document provides an overview of AkzoNobel's 2013 full-year results and Q4 performance. Key points include:
- Revenues declined 5% in 2013 due to currency headwinds, divestments, and weaker end markets.
- Operating income increased 6% to €958 million despite revenue decline, helped by cost savings.
- All business areas saw volume growth in Q4 2013, though revenue declined due to currencies.
- The performance improvement program delivered over €500 million in savings, ahead of schedule.
- Net debt was reduced significantly through divestments, cash flow, and pension de-risking actions.
AkzoNobel reported strong financial results for Q2 2015, with operating income up 38% year-over-year driven by cost reductions and favorable exchange rates. All business areas improved performance despite challenging market conditions. The triennial review of the ICI Pension Fund was completed, reducing future annual cash contributions and further de-risking the fund through insurance policies. AkzoNobel remains on track to deliver its 2015 targets and continues progressing its strategic initiatives.
AkzoNobel Q1 2015 results media presentationAkzoNobel
The document summarizes the company's financial results for Q1 2015. Revenue increased 6% to €3.591 billion due to favorable currency effects, though volume growth was mixed by region. Operating income grew 42% to €306 million due to process optimization efforts, reduced restructuring expenses, and lower costs. All business segments saw revenue and operating income increases. The company is on track to meet its 2015 targets despite challenges in some regions.
The document provides an agenda and introductory remarks from an investor day presentation by Generali. The agenda outlines presentations from the Group CEO, Group CMO, Group COO, and Group CFO. In his introductory remarks, the Group CEO discusses how Generali delivered on initial turnaround priorities one year early by addressing organizational issues, restoring its capital position, and embedding operational discipline. He then outlines how the company's financial performance has been revived in terms of profitability, capitalization, and dividends. The Group CEO indicates Generali has started developing a new strategy and 3-year business plan internally since the end of 2014.
"Liberté, Egalité, Fraternité" - What the French Corporate Issuer WantsJordan Walman
Solium shares the results of their 2016 survey ranking share plan administration criteria. Also includes discussions of market trends in France and Europe and deeper look at one client's pain points and chosen solution.
Technopolis Corporate Bond Seminar Presentation, Dec 2013Technopolis Plc
Technopolis is a focused real estate company with service DNA. We develop, own and operate dynamic, smart campuses. We emphasize profitable growth, geographic diversification and chain thinking.
This document provides a summary of Transcom's second quarter 2013 results presentation. The key points are:
1) Transcom is a global customer experience specialist providing outsourced customer care, sales, technical support, and credit management through an extensive network of contact centers.
2) In Q2 2013, Transcom's revenue increased 13.0% compared to Q2 2012, driven by stable growth in their CRM operations. EBIT also increased by €1.5m compared to Q2 2012.
3) Going forward, Transcom's strategic priorities are to grow revenue in line with market growth, improve profitability, and decrease earnings volatility by strengthening efficiency, optimizing their
Transcom reported its fourth quarter and full-year 2012 results. Revenue increased 14.1% in Q4 2012 and 9.3% for the full year 2012 driven by growth in all regions. Underlying EBITA improved in Q4 2012 and for the full year compared to prior year periods due to volume and efficiency gains, though some regions faced challenges. Key priorities going forward include continuous focus on underperforming areas, revenue expansion, efficiency improvements, and improving quality to support new volume ramp-ups, as well as growing revenue in line with markets and improving profitability over the medium to long term.
This document provides an overview of Transcom, a global customer experience specialist. It discusses Transcom's business model, financial performance in Q1 2013, market trends, and strategic focus areas. The key points are:
- Transcom provides outsourced customer care, sales, support and credit management through a network of contact centers and work-from-home agents across 27 countries.
- In Q1 2013, Transcom's revenue increased 15.9% year-over-year driven by growth across all regions. EBIT also increased due to compensation received and the deconsolidation of a French subsidiary.
- Market trends include growth in Asia/Latin America, demand for non
Transcom is a global customer experience specialist that provides outsourced customer care, sales, technical support, and credit management services. In Q1 2014, Transcom saw a 6.1% decrease in reported revenue due to exiting unprofitable operations, but revenue increased 2.8% on a like-for-like basis. The company's EBIT in the core CRM business benefited from cost savings programs in North America and North Europe. Transcom's strategic priorities are focused on improving key performance indicators like seat utilization and efficiency, capitalizing on growth opportunities in emerging markets, and delivering an outstanding customer experience to drive revenue and brand loyalty for clients.
Transcom's investor roadshow, London, March 2014Transcom
Transcom provides outsourced customer care, sales, technical support, and credit management services through contact centers and work-at-home agents in 26 countries. In 2013, Transcom saw revenue increase by 7.9% to €653.2 million due to growth across all regions. Key priorities for 2014 include improving operational performance in underperforming regions and increasing profitable growth opportunities through expanding existing client relationships and broadening the client base. Transcom also aims to strengthen its focus on corporate social responsibility through programs centered around people development, equality and diversity, and community engagement.
Hello Transcom is a magazine published by Transcom. We share stories from around the company and also exemplify how we work together with our clients to enhance their business performance by improving the experience of their customers.
The document is Transcom's 2013 annual report. It summarizes that in 2013:
- Transcom solidified its turnaround, with key performance indicators like seat utilization and offshore revenue share improving, positively impacting profitability. Adjusted EBIT increased by €8.7 million to €17.6 million.
- All regions contributed to healthy 9.3% revenue growth in the core CRM business, net of currency effects.
- Priorities for 2014 include improving efficiency and growth in North America, strengthening operational performance and financial predictability in Europe, and driving efficiency and growth in Latin America.
Transcom provides contact center outsourcing services to over 400 clients across 33 languages in 26 countries. In this presentation, the CEO discusses Transcom's recent financial performance and strategic priorities going forward. Specifically:
1) Transcom's profitability has declined recently but is now improving due to restructuring actions. The focus remains on underperforming areas and efficiency improvements.
2) In the second quarter of 2013, Transcom's revenue increased 13% year-over-year driven by growth across regions.
3) Going forward, Transcom's strategic focus is on creating outstanding customer experiences while helping clients reduce costs and drive growth through flexibility and optimizing their service delivery model.
Transcom reported negative organic growth of 8.5% in the first quarter of 2016 primarily due to lower volumes in North Europe and Continental Europe. The EBIT margin decreased to 2.3% due to the volume decrease and price reductions. Results in the second quarter are expected to continue to be impacted by soft volumes. Measures being implemented starting in the second half of 2016 include a realignment of the regional and management structure to achieve cost savings and an operational excellence program.
This document provides a summary of Transcom's first quarter 2013 results presentation. The key points are:
- Transcom is a global customer experience specialist providing outsourced customer care, sales, technical support, and credit management through contact centers and work-from-home agents.
- In Q1 2013, Transcom's revenue increased 15.9% compared to Q1 2012, driven by growth across all regions. EBIT also increased by €5 million compared to Q1 2012.
- To return to historical margins, Transcom needs to continue improving key performance indicators like seat utilization, efficiency, offshore/onshore delivery mix, and attrition.
- Going forward,
Q1 2016 results for Aegon showed underlying earnings of €289 million, down from €432 million in Q1 2015. Gross deposits increased to €30.1 billion from €20 billion the previous year. However, net income decreased to a loss of €580 million from a profit of €289 million. The CEO attributed the results to challenging market conditions. Underlying earnings were highest in the Americas at €169 million, followed by Europe at €283 million and Asia at €0 million.
Aegon reported its Q4 2015 results, serving 30 million customers worldwide. In the quarter, underlying earnings were EUR 478 million, gross deposits were EUR 22.3 billion, and net income was EUR 2,913 million. By region, underlying earnings were EUR 310 million in the UK, EUR 135 million in the Netherlands, EUR 54 million in New Markets, and EUR 26 million at Holding.
AkzoNobel reported Q1 2012 results with revenue up 6% driven by pricing actions, though EBITDA was 3% lower due to weaker end markets and cost inflation. Net income declined due to higher incidental charges. Revenue increased across all business areas except Decorative Paints, which saw a 4% volume decline. The economic environment and raw material costs remain uncertainties for 2012.
AkzoNobel reported improved financial results for Q1 2015 compared to Q1 2014. Revenue increased 6% to €3.59 billion driven by favorable currency effects, which offset lower volumes. Operating income grew 42% to €306 million due to process optimization efforts, reduced restructuring expenses, and lower costs. Adjusted earnings per share increased 25% to €0.76. The company is on track to achieve its 2015 targets despite ongoing challenging market conditions.
AkzoNobel Q4 and FY 2013 Results Press briefingAkzoNobel
The document provides an overview of AkzoNobel's 2013 full-year results and Q4 performance. Key points include:
- Revenues declined 5% in 2013 due to currency headwinds, divestments, and weaker end markets.
- Operating income increased 6% to €958 million despite revenue decline, helped by cost savings.
- All business areas saw volume growth in Q4 2013, though revenue declined due to currencies.
- The performance improvement program delivered over €500 million in savings, ahead of schedule.
- Net debt was reduced significantly through divestments, cash flow, and pension de-risking actions.
AkzoNobel reported strong financial results for Q2 2015, with operating income up 38% year-over-year driven by cost reductions and favorable exchange rates. All business areas improved performance despite challenging market conditions. The triennial review of the ICI Pension Fund was completed, reducing future annual cash contributions and further de-risking the fund through insurance policies. AkzoNobel remains on track to deliver its 2015 targets and continues progressing its strategic initiatives.
AkzoNobel Q1 2015 results media presentationAkzoNobel
The document summarizes the company's financial results for Q1 2015. Revenue increased 6% to €3.591 billion due to favorable currency effects, though volume growth was mixed by region. Operating income grew 42% to €306 million due to process optimization efforts, reduced restructuring expenses, and lower costs. All business segments saw revenue and operating income increases. The company is on track to meet its 2015 targets despite challenges in some regions.
The document provides an agenda and introductory remarks from an investor day presentation by Generali. The agenda outlines presentations from the Group CEO, Group CMO, Group COO, and Group CFO. In his introductory remarks, the Group CEO discusses how Generali delivered on initial turnaround priorities one year early by addressing organizational issues, restoring its capital position, and embedding operational discipline. He then outlines how the company's financial performance has been revived in terms of profitability, capitalization, and dividends. The Group CEO indicates Generali has started developing a new strategy and 3-year business plan internally since the end of 2014.
"Liberté, Egalité, Fraternité" - What the French Corporate Issuer WantsJordan Walman
Solium shares the results of their 2016 survey ranking share plan administration criteria. Also includes discussions of market trends in France and Europe and deeper look at one client's pain points and chosen solution.
Technopolis Corporate Bond Seminar Presentation, Dec 2013Technopolis Plc
Technopolis is a focused real estate company with service DNA. We develop, own and operate dynamic, smart campuses. We emphasize profitable growth, geographic diversification and chain thinking.
This document provides a summary of Transcom's second quarter 2013 results presentation. The key points are:
1) Transcom is a global customer experience specialist providing outsourced customer care, sales, technical support, and credit management through an extensive network of contact centers.
2) In Q2 2013, Transcom's revenue increased 13.0% compared to Q2 2012, driven by stable growth in their CRM operations. EBIT also increased by €1.5m compared to Q2 2012.
3) Going forward, Transcom's strategic priorities are to grow revenue in line with market growth, improve profitability, and decrease earnings volatility by strengthening efficiency, optimizing their
Transcom reported its fourth quarter and full-year 2012 results. Revenue increased 14.1% in Q4 2012 and 9.3% for the full year 2012 driven by growth in all regions. Underlying EBITA improved in Q4 2012 and for the full year compared to prior year periods due to volume and efficiency gains, though some regions faced challenges. Key priorities going forward include continuous focus on underperforming areas, revenue expansion, efficiency improvements, and improving quality to support new volume ramp-ups, as well as growing revenue in line with markets and improving profitability over the medium to long term.
Transcom presentation at SEB Enskilda Nordic Seminar, January 8, 2013Transcom
Transcom provides outsourced customer care services through contact centers around the world. In recent years, its operating margin has declined but is now improving. Transcom continues focusing on underperforming areas and growing revenue efficiently. Its vision is to be recognized as a global leader in customer experience by providing outstanding customer experiences that drive revenue and brand loyalty for its clients.
AkzoNobel's Q3 2013 revenue was down 5% due to adverse currency effects and divestments. Operating income increased due to lower restructuring costs and higher volumes. Net income attributable to shareholders also increased. While markets remain challenging, volumes have stabilized. The company expects higher restructuring charges in Q4 and for full-year operating income to be under €908 million. AkzoNobel remains confident in delivering its 2015 targets.
AkzoNobel's Q3 2013 revenue was down 5% due to adverse currency effects and divestments. Operating income increased due to lower restructuring costs and higher volumes. Net income attributable to shareholders was €155 million. The performance improvement program is on track to deliver €500 million in EBITDA benefits by the end of 2013. However, continued weak markets and higher restructuring charges mean full-year operating income is unlikely to exceed €908 million.
The Carlson Rezidor Hotel Group is one of the world's ten largest hotel groups, operating 437 hotels with 95,000 rooms across Europe, the Middle East, and Africa. It focuses on its Radisson Blu and Park Inn by Radisson brands and aims to deliver profitable growth through strategic partnerships, global development, and revenue initiatives while maintaining high standards for guest experiences, talent development, innovation, and social responsibility. The presentation reviews the group's portfolio, financial performance in Q2 2013, and development pipeline as it works to achieve the goals of its Route 2015 strategic plan.
Victrex reported a robust performance for the fiscal year ended 30 September 2013, with volume, revenue, and earnings per share ahead of the previous year. Gross margins remained strong despite adverse currency movements. The company continued investing to support future growth programs and achieved record cash generation. Both the VPS and Invibio business units reported stable or slightly improved performance. Looking forward, Victrex is well positioned for continued growth driven by focused market-led innovation and opportunities in key strategic markets like automotive, aerospace, and medical devices.
The document provides an investor update on Q1 2013 results for AkzoNobel. It can be summarized as follows:
- Revenue was down 7% due to weak demand in Europe and divestments. Operating income was also down but cash from operating activities improved.
- All business areas saw weaker demand in Europe with Decorative Paints, Performance Coatings, and Specialty Chemicals volumes down 1-4% year-over-year.
- Challenging market conditions in Europe negatively impacted price/mix and volumes across the business areas. The pension deficit was reduced and net income attributable to shareholders increased slightly.
- Sponda's Q3 2014 financial results showed improvements in occupancy rates and cash flow from operations per share. The Certeum deal closed on schedule and proceeds were used to pay down debt.
- Sponda aims to simplify its business, focus its property portfolio in Helsinki and Tampere, and invest in prime properties. It has sold non-core assets totaling over EUR 300 million.
- Like-for-like rents improved for offices and shopping centers due to lower maintenance costs, while logistics rents declined due to higher vacancy. The occupancy rate was stable overall.
Klöckner & Co - Q3 2013 Results, Analysts' and Investors' Conference, Novemb...Klöckner & Co SE
- Klöckner & Co reported Q3 2013 results with turnover down 8.3% year-over-year to €1.6 billion due to weak steel markets and restructuring measures. Gross profit margin improved to 18.5% from 16.6% in Q3 2012.
- EBITDA was €39 million, meeting guidance of €30-40 million. Restructuring program KCO 6.0 has realized €94 million of €160 million targeted annual EBITDA impact.
- Additional optimization measures through KCO WIN are expected to contribute €20 million to EBITDA in 2014 and €30 million annually thereafter. The company confirmed its full-year EBITDA target of
WS Atkins plc reported financial results for the fiscal year ended March 31, 2015. Key highlights included organic revenue growth of 4.6%, underlying operating profit growth of 15.2%, and an improved operating margin of 7.6%. The company saw strong performance in the Middle East, Asia Pacific, and Energy sectors. The outlook for 2015/16 is for continued underlying growth and performance in line with expectations as the company focuses on its three pillar strategy of operational excellence, portfolio optimization, and sector/regional focus.
- Klöckner & Co SE reported Q3 2012 results, with sales down 2.0% year-over-year to €1,847 million due to a 4.6% decline in Europe offset by 9.4% growth in the Americas. EBITDA was €19 million, below guidance due to further price pressure.
- The company plans to significantly expand the scope of its restructuring program to close approximately 60 sites, reduce headcount by over 1,800, and increase annual EBITDA by around €150 million starting in 2014.
- For the full year, sales are up 7.4% to €5,755 million due to organic growth in the Americas compensating for
The document provides an investor update on AkzoNobel's Q3 2013 results. Key highlights include:
- Revenue was down 5% due to currency effects and divestments, while operating income increased to €303 million.
- Decorative Paints revenue was stable and operating income more than doubled due to lower costs.
- Performance Coatings revenue declined 4% from currency impacts, while income grew 23% on lower restructuring costs.
- Specialty Chemicals revenue fell 10% from a divestment and currencies, with income down 20% including restructuring costs.
- The performance improvement program is on track to deliver €500 million in benefits by the end of 2013.
- Revenue for Q3 2013 was down 5% to €3.78 billion due to adverse currency effects and divestments. Operating income was €303 million, up 22% from 2012 excluding impairment, driven by lower restructuring costs and higher volumes.
- Decorative Paints revenue was stable with higher volumes offsetting currency effects. Operating income more than doubled due to lower costs. Performance Coatings revenue declined 4% on currency impacts, while operating income rose 23% on lower restructuring costs. Specialty Chemicals revenue fell 10% on divestment and currency impacts, with operating income down 20% mainly due to restructuring costs.
- Full year 2013 operating income is unlikely to exceed €908
AkzoNobel reported its Q3 2014 results. Operating income increased 11% to €335 million due to improvement actions and lower restructuring charges. Revenue declined 2% due to currency effects and divestments offsetting 1% volume growth. Return on sales improved to 9.1% from 8% in Q3 2013. All business areas saw continued impact from fragile economic conditions with Decorative Paints revenue down 8% and Performance Coatings flat. Specialty Chemicals operating income rose 46% due to cost control despite 1% lower revenue. AkzoNobel is on track to meet its 2015 targets despite economic challenges.
Klöckner & Co SE reported financial results for Q3 2012 that were below expectations due to continued price pressure reducing margins. While sales declined slightly in Europe but grew in the US, overall group sales were flat for Q3 year-over-year. EBITDA of €19m missed guidance due to price declines in September. The company plans to significantly expand the scope of its restructuring program to close approximately 60 sites, reduce headcount by over 1,800, and increase annual EBITDA by around €150m once fully implemented in 2014.
Klöckner & Co - German Corporate Conference 2013Klöckner & Co SE
- Klöckner & Co SE is a leading multi-metal distributor based in Germany.
- In Q3 2012, sales declined 2.0% year-over-year to €1,847m due to price erosion in Europe, though the US saw 9.4% growth.
- EBITDA was €19m, below guidance due to further price pressure, and the restructuring program is being expanded significantly.
Highlights of the third quarter of 2014. Net sales amounted to SEK 28,784m (27,258). Sales increased by 5.6%, whereof currencies had a positive impact of 4.0%. Strong improvement in operating income for Major Appliances in Europe.
Klöckner & Co - 10th Pan European Small & Mid Cap Conference 2010Klöckner & Co SE
Klöckner & Co acquired two companies in 2010 to strengthen its organic growth initiatives. The acquisition of Becker Stahl-Service Group enhanced Klöckner's flat steel capabilities by making it the largest single site steel service center in Europe. Bläsi AG strengthened Klöckner's position in technical products and building supply in Switzerland by acquiring the leading distributor in the region. Both acquisitions were expected to realize synergies and improve Klöckner's earnings through their consistently high profitability above the Group's targets.
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Transcom Q4 and Full-Year 2013 Presentation
1. 13 February 2014
Transcom
Fourth Quarter and Full-Year 2013
Results Presentation
Johan Eriksson, President & CEO
Pär Christiansen, CFO
Outstanding
Customer
Experience
3. What is Transcom?
• A global customer experience
specialist...
• ...providing outsourced
customer care, sales,
technical support, and credit
management...
• ...through an extensive
network of contact centers
and work-at-home agents
3
”
Transcom’s business is to
help make sure that our
clients’ customers form
positive perceptions of their
interactions with them.
4. Transcom in numbers
• 29,000 people…
• …representing more than 100 nationalities
• 62 contact centers, onshore, off-shore and
near shore…
•
•
•
•
•
4
…in 26 countries
Delivering services in 33 languages...
...to over 400 clients in various industry verticals
€653.2 million revenue in 2013
Market cap: SEK 1,525.8 million as at December 30, 2013. Listed on NASDAQ OMX
Stockholm (TWW SDB B and TWW SDB A)
5. We have an extensive global footprint
Domestic markets
Near Shore Locations
Offshore Locations
Austria
Netherlands
Slovakia
UK
Germany
Norway
Spain
Australia
Canada
Croatia
Estonia
Latvia
Czech Republic
Hungary
Lithuania
Chile*
Peru*
Colombia*
Philippines*
Tunisia
5
Czech Republic
USA
Canada
Italy
Poland
Sweden
Denmark
Portugal
Switzerland
Croatia
* Developing into domestic/near shore
markets
6. Transcom’s service portfolio enables the creation of outstanding
customer experiences, while reducing cost and helping to drive growth
Customer service
Technical support
Customer retention
• Quality, accuracy, speed,
• Tiered support models
• Extensive product training
• Resolve customer issues at
• Prevent defection and
efficiency and sales targets
• Competitive differentiation
• Reinforce buying decisions
first contact
and brand relationships
maximize customer lifetime
• Protect your revenue
streams and turn potential
defectors into fans
Customer acquisition
Cross-selling & upselling
Collections
• Acquire new customers
• Generate new sales directly
• Recover debt and
cost-efficiently
• Uncover customer needs,
identify the right offerings,
secure customer orders
from existing customer base
• Support complex products
in day-to-day service
interactions
• Adept at building
relationships
6
rehabilitate customers
• Case management approach
• In-house teams for legal
processes
7. Transcom turnaround
EBIT margin has declined since 2007, but the negative
trend reversed in 2012
Revenue (€m)
Operating margin*
653.2
631.8
Situation today and short-term focus
• Transcom’s profitability has decreased in
recent years, but is now improving
• Continuous focus on underperforming areas
• Growth in selected areas and efficiency
improvements
• Broadening client base
605.6
599.2
589.1
6.0%
560.2
4.4%
554.1
4.3%
2.7%
2.2%
Market trends
• Growth driven by domestic Asia Pacific and
Latin America markets
• Diversification (geography and
business models)
1.5%
0.7%
2007
2008
2009
2010
2011
* Underlying performance, excluding restructuring and other non* Excluding non-recurring items.
recurring costs
7
2012
2013
Going forward - Strategic direction
• Focus on core CRM business
• Creation of outstanding customer
experiences, while helping clients to reduce
cost and drive growth
• Flexibility is critical
9. Revenue in 2013 increased by 7.9% compared to 2012.
Net revenue, 2013 vs. 2012
€m
653.2 Growth
605.6
56.8
2.7%
CMS
55.3
North America
112.1
& Asia Pacific
Iberia & Latam 119.4
122.7
130.9 9.6%
145.8 5.5%
Central &
South Europe
138.3
North Europe
180.4
197.0
2012
9
9.4%
2013
9.2%
• All regions contribute to company
•
•
growth
Net of currency effects, growth was
8.8% (9.3% in core CRM operations)
Main driver is increasing volumes
with our installed client base
10. Revenue in Q4 2013 decreased by 1.6% compared to Q4 2012
Net revenue, Q413 vs. Q412
€m
162.9
160.2 Growth
CMS 13.5
12.7
-5.9%
North America
& Asia Pacific
31.9
30.0
-5.8%
Iberia & Latam
31.0
31.7
+2.5%
Central &
South Europe
35.5
36.2
+1.9%
North Europe
51.0
49.5
-2.9%
Q4 2012
Q4 2013
10
• Net of currency effects, growth was
•
•
•
0.5% (1.0% in core CRM operations)
Main driver is increasing volumes
with our installed client base
Exit of non-profitable contracts in the
North region impact revenue
Decrease in North America & Asia
Pacific is driven by a price decrease
for one client and lower volumes in
North America
11. EBIT, excluding non-recurring items, increased by €8.7m in
2013 compared to 2012
+8.1
-5.4
-2.9
+8.9
17.6
8.9
EBIT 2012
11
Cost savings
programs
Volume & efficiency
Expansion costs
Other
EBIT 2013
12. EBIT, excluding non-recurring items, increased by €2.3m in
Q4 2013 compared to Q4 2012
+2.2
+0.1
-1.1
1.1
4.3
Expansion costs
Other
EBIT 2013
2.0
EBIT 2012
12
Cost savings
programs
Volume & efficiency
13. EBIT margin* increase in FY 2013 driven by improvements in
Central & South Europe and CMS
FY 2013
EBIT margin*
North Europe
Central & South Europe
Iberia & Latam
North America & AP
CRM
CMS
Total
* Excluding non-recurring items
2.5%
2.9%
2.8%
-1.2%
1.9%
10.9%
2.7%
FY 2012
3.7%
-3.8%
4.6%
0.2%
1.3%
3.5%
1.5%
• North Europe: Costs for closing the Norrköping
site and the CRM operations in Denmark.
Temporarily higher costs due to volume ramp-up
in Norway and Sweden. New sites in Oslo,
Norway and Umeå, Sweden increased costs.
• Central & South Europe: Higher volumes,
increased offshore delivery, and deconsolidation
of former French subsidiary.
• Iberia & Latam: Costs due to expansion in Spain
and Latam, and closure of site in Valdivia, Chile.
Lower volumes and efficiency in Chile.
• North America & Asia Pacific: Lower volumes
delivered onshore in North America, price
decrease on one account.
• CMS: Revenue increase and lowered production
and overhead costs
13
14. EBIT margin* increase in Q4 2013 driven by improvements in
Central & South Europe and CMS
2013
Oct-Dec
EBIT margin*
North Europe
Central & South Europe
Iberia & Latam
North America & AP
CRM
CMS
Total
* Excluding non-recurring items
2012
Oct-Dec
3.3%
4.8%
3.1%
-4.6%
2.0%
10.2%
2.7%
4.8%
-2.9%
4.9%
-2.3%
1.5%
-1.2%
1.2%
• North Europe: Costs for closing the Norrköping
site, and temporarily higher costs due to ramp-up
in Sweden and Norway
• Central & South Europe: Higher volumes and
increased offshore delivery, improved efficiency
in Germany, and deconsolidation of former
French subsidiary
• Iberia & Latam: Costs due to expansion in Spain
and Latam, build-up of site in Colombia, and
closure of site in Valdivia, Chile. Lower volumes
and efficiency in Chile.
• North America & Asia Pacific: Lower volumes
delivered onshore in North America, price
decrease on one account.
• CMS: Lowered production and overhead costs
14
15. We need to successfully address a number of shortand medium-term operational and financial challenges
Stop the losses in France (€1m/month in 2012).
Successfully resolve tax claims
Lower corporate costs
Increase onshore seat utilization in North America
Successfully implement action plan to improve operational performance in the North region
Improve operational performance in Latin America
15
16. What will it take for Transcom to return to
historical margins?
Continue improving key performance indicators
• Seat utilization
• Efficiency
• Offshore/onshore split
• Attrition
Improvements on four KPIs vs. previous year
Key performance
driver
Trend vs. Q4 2012
Q4 2013 vs. Q4 2012
Average Seat
Utilization ratio
Share of revenue
generated offshore
(22% vs. 16%)
Average Efficiency
ratio (billable over
worked hours)
n/a (positive development)
Monthly staff
attrition
16
(85% vs. 87%)
n/a (slight decrease in
attrition)
17. Debt & leveraging
Gross debt (€ m)
Net debt (€ m)
Net debt/EBITDA
100.0
86.3
90.0
80.0
71.0
70.0
75.9
91.1
94.6
94.4
80.7
2.50
65.0
59.3
60.0
2.00
56.7
49.7
1.50
50.0
38.1
40.0
36.2
32.1
1.00
30.0
20.0
11.9
3.00
17.2
0.50
10.0
0.00
0.0
Q112
Q212
Q312
Q412
Q113
Q213
Q313
Q413
• Gross debt stable compared to the Q313 level
• Net Debt decreased by €13.5m compared to the Q313 level
• Net Debt/EBITDA ratio: 1.40 (1.93 in Q313)
• Financial cost €1.3m (€2.0m in Q313)
17
20. Growth opportunities and key priorities going forward
Growth opportunities
Key priorities
North America and Asia Pacific
Short-term focus
• Continue expanding in local markets in
• Executing turnaround in
Asia Pacific
• Expand onshore volumes in North
America
underperforming areas
• Revenue expansion and efficiency
improvements
• Quality and service delivery
Latin America
• Serving domestic markets and the US,
in addition to Spanish clients
North Europe
• Leverage strong position in home
market
Central Europe
• Primarily near shore opportunities
• Strong capability in expanding Eastern
European markets
20
Medium-to long-term priorities
• Grow revenue at least in line with
overall market growth in the
markets where we choose to
compete
• Improve profitability and decrease
earnings volatility
-
-
Continuously strengthen operational
efficiency
Optimizing our geographic delivery mix
Focus on broadening our client base
21. Welcome to Transcom’s mid-quarter and CSR update on March 5 in
Stockholm, for investors, equity analysts, ESG analysts and journalists
• Update on Transcom’s performance and important focus areas going
•
•
•
21
forward, including the company’s CSR activities, which form an integral
part of our day-to-day business activities
Ethos International will present the results from our recent stakeholder
dialogues
12:00-13:30 lunch meeting at Summit, Hitechbuilding, Sveavägen 9,
Stockholm, floor 17
R.S.V.P. to Frida Åsander by March 3, 2014:
Email frida.asander@transcom.com or call +46 73 964 33 03