Transcom reported its fourth quarter and full-year 2012 results. Revenue increased 14.1% in Q4 2012 and 9.3% for the full year 2012 driven by growth in all regions. Underlying EBITA improved in Q4 2012 and for the full year compared to prior year periods due to volume and efficiency gains, though some regions faced challenges. Key priorities going forward include continuous focus on underperforming areas, revenue expansion, efficiency improvements, and improving quality to support new volume ramp-ups, as well as growing revenue in line with markets and improving profitability over the medium to long term.
Transcom Q4 and Full-Year 2013 PresentationTranscom
The document is a presentation from Transcom, a global customer experience specialist, summarizing their fourth quarter and full-year 2013 results. It discusses Transcom's revenue growth of 7.9% in 2013 driven by increased volumes across all regions. While revenue decreased 1.6% in Q4 2013, earnings before interest and taxes increased due to cost savings programs and efficiency improvements. Transcom aims to improve profitability further by focusing on underperforming areas, expanding in select markets, and strengthening operational efficiency. The presentation outlines Transcom's strategic priorities and growth opportunities going forward.
The document provides a mid-quarter update and CSR report from Transcom, a global customer experience specialist. The summary includes:
1) Transcom provides an overview of its mid-quarter financial and operational performance, noting revenue growth, improved KPIs such as seat utilization and attrition, and priorities for 2014 like increasing onshore utilization.
2) Transcom's CSR program, Transcom Cares, is introduced with a focus on people development, equality and diversity, and community engagement. Objectives are outlined to further these areas.
3) An external consultant presents the results of a stakeholder materiality assessment identifying the most important CSR issues for Transcom's stakeholders.
Annette Gustin is named client of the month. She has owned a pool business for 7 years in Venice, Florida after previously working in construction and managing her family's businesses. She enjoys her work and spending time with her large family, which includes 5 children and 4 grandchildren. Annette has been a loyal customer of the auto repair shop profiled in the newsletter for over 11 years.
This document provides a summary of Transcom's second quarter 2013 results presentation. The key points are:
1) Transcom is a global customer experience specialist providing outsourced customer care, sales, technical support, and credit management through an extensive network of contact centers.
2) In Q2 2013, Transcom's revenue increased 13.0% compared to Q2 2012, driven by stable growth in their CRM operations. EBIT also increased by €1.5m compared to Q2 2012.
3) Going forward, Transcom's strategic priorities are to grow revenue in line with market growth, improve profitability, and decrease earnings volatility by strengthening efficiency, optimizing their
The document discusses several topics related to vehicles and maintenance. It begins by summarizing a commercial claiming 90% of Toyota Camrys from the last 10 years are still on the road, noting that cars in general are lasting longer now due to improvements. It then discusses how maintaining your vehicle according to the manufacturer's schedule can help maximize its lifespan. The document concludes by stating as a result of improvements like these, "200,000 is the new 100,000" miles for a car.
This document summarizes the results of an annual client appreciation event held by 1 Stop Car and Truck Repair. It discusses the months of planning that went into the event, including sending postcards, advertising in newsletters and on Facebook, and ordering prizes and food. On the day of the event, over 100 gifts were raffled off including clothing, mugs, food items, and more. A BBQ lunch was catered by Sonny's BBQ and supplemented by hot dogs from a local auto parts store. Live music was provided to entertain the guests. The event was well-attended and the business thanked its loyal customers.
Transcom presentation at SEB Enskilda Nordic Seminar, January 8, 2013Transcom
Transcom provides outsourced customer care services through contact centers around the world. In recent years, its operating margin has declined but is now improving. Transcom continues focusing on underperforming areas and growing revenue efficiently. Its vision is to be recognized as a global leader in customer experience by providing outstanding customer experiences that drive revenue and brand loyalty for its clients.
This document provides an overview of Transcom, a global customer experience specialist. It discusses Transcom's business model, financial performance in Q1 2013, market trends, and strategic focus areas. The key points are:
- Transcom provides outsourced customer care, sales, support and credit management through a network of contact centers and work-from-home agents across 27 countries.
- In Q1 2013, Transcom's revenue increased 15.9% year-over-year driven by growth across all regions. EBIT also increased due to compensation received and the deconsolidation of a French subsidiary.
- Market trends include growth in Asia/Latin America, demand for non
Transcom Q4 and Full-Year 2013 PresentationTranscom
The document is a presentation from Transcom, a global customer experience specialist, summarizing their fourth quarter and full-year 2013 results. It discusses Transcom's revenue growth of 7.9% in 2013 driven by increased volumes across all regions. While revenue decreased 1.6% in Q4 2013, earnings before interest and taxes increased due to cost savings programs and efficiency improvements. Transcom aims to improve profitability further by focusing on underperforming areas, expanding in select markets, and strengthening operational efficiency. The presentation outlines Transcom's strategic priorities and growth opportunities going forward.
The document provides a mid-quarter update and CSR report from Transcom, a global customer experience specialist. The summary includes:
1) Transcom provides an overview of its mid-quarter financial and operational performance, noting revenue growth, improved KPIs such as seat utilization and attrition, and priorities for 2014 like increasing onshore utilization.
2) Transcom's CSR program, Transcom Cares, is introduced with a focus on people development, equality and diversity, and community engagement. Objectives are outlined to further these areas.
3) An external consultant presents the results of a stakeholder materiality assessment identifying the most important CSR issues for Transcom's stakeholders.
Annette Gustin is named client of the month. She has owned a pool business for 7 years in Venice, Florida after previously working in construction and managing her family's businesses. She enjoys her work and spending time with her large family, which includes 5 children and 4 grandchildren. Annette has been a loyal customer of the auto repair shop profiled in the newsletter for over 11 years.
This document provides a summary of Transcom's second quarter 2013 results presentation. The key points are:
1) Transcom is a global customer experience specialist providing outsourced customer care, sales, technical support, and credit management through an extensive network of contact centers.
2) In Q2 2013, Transcom's revenue increased 13.0% compared to Q2 2012, driven by stable growth in their CRM operations. EBIT also increased by €1.5m compared to Q2 2012.
3) Going forward, Transcom's strategic priorities are to grow revenue in line with market growth, improve profitability, and decrease earnings volatility by strengthening efficiency, optimizing their
The document discusses several topics related to vehicles and maintenance. It begins by summarizing a commercial claiming 90% of Toyota Camrys from the last 10 years are still on the road, noting that cars in general are lasting longer now due to improvements. It then discusses how maintaining your vehicle according to the manufacturer's schedule can help maximize its lifespan. The document concludes by stating as a result of improvements like these, "200,000 is the new 100,000" miles for a car.
This document summarizes the results of an annual client appreciation event held by 1 Stop Car and Truck Repair. It discusses the months of planning that went into the event, including sending postcards, advertising in newsletters and on Facebook, and ordering prizes and food. On the day of the event, over 100 gifts were raffled off including clothing, mugs, food items, and more. A BBQ lunch was catered by Sonny's BBQ and supplemented by hot dogs from a local auto parts store. Live music was provided to entertain the guests. The event was well-attended and the business thanked its loyal customers.
Transcom presentation at SEB Enskilda Nordic Seminar, January 8, 2013Transcom
Transcom provides outsourced customer care services through contact centers around the world. In recent years, its operating margin has declined but is now improving. Transcom continues focusing on underperforming areas and growing revenue efficiently. Its vision is to be recognized as a global leader in customer experience by providing outstanding customer experiences that drive revenue and brand loyalty for its clients.
This document provides an overview of Transcom, a global customer experience specialist. It discusses Transcom's business model, financial performance in Q1 2013, market trends, and strategic focus areas. The key points are:
- Transcom provides outsourced customer care, sales, support and credit management through a network of contact centers and work-from-home agents across 27 countries.
- In Q1 2013, Transcom's revenue increased 15.9% year-over-year driven by growth across all regions. EBIT also increased due to compensation received and the deconsolidation of a French subsidiary.
- Market trends include growth in Asia/Latin America, demand for non
Transcom is a global customer experience specialist that provides outsourced customer care, sales, technical support, and collections services through a network of contact centers in 23 countries. In Q3 2014, Transcom saw a 1.4% decrease in like-for-like revenue due to lower volumes in some regions. However, the EBIT margin improved in the core CRM business due to efficiency improvements in regions like North America and Asia Pacific and North Europe. Looking forward, Transcom aims to improve key performance indicators and leverage growth opportunities in regions like North America, Latin America, and North Europe.
This document provides an overview of Transcom's first quarter 2015 results presentation. Some key points:
- Transcom is a global customer experience specialist with over 30,000 employees in 23 countries serving over 400 clients.
- In Q1 2015, revenue increased 2.4% on a like-for-like basis compared to Q1 2014. EBIT margin improved to 3.7% from 3.4% driven by higher profitability in certain regions.
- Key performance indicators such as seat utilization and efficiency ratios improved compared to the previous year, and staff attrition decreased.
- Transcom's strategic priorities going forward include delivering outstanding customer experiences to drive revenue and loyalty, capital
This document provides a summary of Transcom's second quarter 2015 results presentation. It discusses Transcom's good financial progress against targets for revenue growth, EBIT margin, and net debt. The EBIT margin improved in all regions. Key highlights include Transcom being a global customer experience specialist with over 30,000 employees in 23 countries, generating €616.8 million in revenue in 2014. The presentation outlines Transcom's strategic direction of delivering outstanding customer experiences to drive revenue and loyalty, in line with an attractive and growing industry.
Transcom Q4 2015 and FY 2015 results presentationTranscom
Transcom reported financial results for the fourth quarter of 2015. Revenue declined 4.1% organically due to losing a public sector contract in Italy. The EBIT margin was 4.1%, excluding non-recurring items. Transcom is closing its loss-making site in Colombia and evaluating its remaining Latin American business. It is also simplifying its regional structure to improve efficiency and margins going forward. The board recommends a dividend of 1.75 SEK per share based on the full year results.
Hello Transcom is a magazine published by Transcom. We share stories from around the company and also exemplify how we work together with our clients to enhance their business performance by improving the experience of their customers.
This short document advocates taking small steps to help the world even if big changes cannot be achieved, noting that every small effort contributes in a positive way. It acknowledges the inability to change the entire world but encourages doing whatever small acts one can to make a positive difference.
This document provides a summary of Transcom's first quarter 2013 results presentation. The key points are:
- Transcom is a global customer experience specialist providing outsourced customer care, sales, technical support, and credit management through contact centers and work-from-home agents.
- In Q1 2013, Transcom's revenue increased 15.9% compared to Q1 2012, driven by growth across all regions. EBIT also increased by €5 million compared to Q1 2012.
- To return to historical margins, Transcom needs to continue improving key performance indicators like seat utilization, efficiency, offshore/onshore delivery mix, and attrition.
- Going forward,
Transcom is a global customer experience specialist that provides outsourced customer care, sales, technical support, and credit management services. In Q1 2014, Transcom saw a 6.1% decrease in reported revenue due to exiting unprofitable operations, but revenue increased 2.8% on a like-for-like basis. The company's EBIT in the core CRM business benefited from cost savings programs in North America and North Europe. Transcom's strategic priorities are focused on improving key performance indicators like seat utilization and efficiency, capitalizing on growth opportunities in emerging markets, and delivering an outstanding customer experience to drive revenue and brand loyalty for clients.
Transcom provides outsourced customer care, sales, and support services through contact centers around the world. In Q2 2014, Transcom saw an 8.7% decrease in revenue due largely to divestments and currency impacts. Excluding these factors, revenue decreased 2.9% on a like-for-like basis. EBIT improved by €1.2 million compared to Q2 2013 in core operations, though this was negatively impacted by €1.1 million in redomiciliation costs. Key priorities for Transcom in 2014 include improving seat utilization, efficiency, and the offshore/onshore revenue mix to return margins to historical levels and capitalize on growth opportunities in North America, Asia Pacific
This document outlines the strategic plans of BCV (Banque Cantonale Vaudoise) over several periods from 2002 to the present. It discusses initiatives to improve operational excellence, focus on performance culture, implement clear business strategies, and actively manage capital. Key achievements are highlighted in areas like growth, efficiency, and financial strength. Ongoing strategic targets are presented around areas such as costs, returns, and capital ratios. The distribution policy and goals to optimize shareholder value are also summarized.
Transcom provides contact center outsourcing services to over 400 clients across 33 languages in 26 countries. In this presentation, the CEO discusses Transcom's recent financial performance and strategic priorities going forward. Specifically:
1) Transcom's profitability has declined recently but is now improving due to restructuring actions. The focus remains on underperforming areas and efficiency improvements.
2) In the second quarter of 2013, Transcom's revenue increased 13% year-over-year driven by growth across regions.
3) Going forward, Transcom's strategic focus is on creating outstanding customer experiences while helping clients reduce costs and drive growth through flexibility and optimizing their service delivery model.
This document summarizes Transcom's fourth quarter 2014 results presentation. Some key points:
- Transcom is a global customer experience specialist with 29,000 employees generating €616.8 million in revenue in 2014.
- In Q4 2014, Transcom saw a 3.8% increase in like-for-like revenue compared to Q4 2013 and an improved EBIT margin of 5.8%.
- For all of 2014, Transcom's core customer relationship management business saw an EBIT margin increase to 3.5%, driven by improvements in North America & Asia Pacific and North Europe.
- Going forward, Transcom has set mid-term targets for revenue growth and EBIT
The document provides an overview of Convergys' first quarter 2009 earnings presentation. It summarizes that Convergys met revenue expectations, exceeded earnings expectations, saw its cash balance grow, remains on track for its 2009 free cash flow guidance, and confirmed its 2009 EPS guidance. The presentation also reviewed the company's operating results, financial performance, and business outlook across its customer management, information management, and HR management segments.
Nutreco is a global leader in animal nutrition and fish feed, generating €4.9 billion in revenue annually. The company has over 120 production facilities worldwide and employs approximately 10,000 people across 30 countries. Nutreco recognizes the need for a global CRM strategy to improve sales processes and customer relationships as markets consolidate. An agile implementation approach was used to deploy Microsoft Dynamics CRM across three Nutreco divisions starting in 2010. The rollout focused on establishing sales excellence while future phases aim for commercial excellence and customer efficiency. Challenges remain around defining CRM strategy, change management and training to fully leverage the new system.
Masco reported its financial results for the fourth quarter and full year of 2012. Key highlights included improved fourth quarter results that provided momentum heading into 2013, with sales growth driven by increased North American new home construction and successful new product introductions. All of Masco's business segments contributed to increased sales and operating margin growth in the fourth quarter. Masco also delivered on its strategic priorities for 2012, which included improving its cabinetry and installation service businesses, reducing debt, investing in growth, and gaining market share in key brands.
Transcom's investor roadshow, London, March 2014Transcom
Transcom provides outsourced customer care, sales, technical support, and credit management services through contact centers and work-at-home agents in 26 countries. In 2013, Transcom saw revenue increase by 7.9% to €653.2 million due to growth across all regions. Key priorities for 2014 include improving operational performance in underperforming regions and increasing profitable growth opportunities through expanding existing client relationships and broadening the client base. Transcom also aims to strengthen its focus on corporate social responsibility through programs centered around people development, equality and diversity, and community engagement.
Hydrogen group plc investor presentation April 2020Hydrogen Group
The document provides an overview of Hydrogen Group's 2019 results and current trading environment impacted by COVID-19. Key highlights include a 4% decrease in net fee income to £29.4M due to political uncertainty and slowdowns in some Asian markets. Underlying profit before tax decreased to £2.9M. The balance sheet remains strong with net cash of £4.5M. Current trading is challenging with client demand expected to decrease significantly due to the pandemic. The outlook remains uncertain depending on the duration and financial impact of COVID-19.
This document profiles Gabriel Blanc-Laine and outlines his experience leading international high-tech business operations toward profitable growth. It highlights his unique skill set including leadership, business management, coaching, and people management abilities. It then provides 14 short case studies demonstrating his experience restructuring organizations, igniting sales growth, doubling international sales, and more.
Transcom is a global customer experience specialist that provides outsourced customer care, sales, technical support, and collections services through a network of contact centers in 23 countries. In Q3 2014, Transcom saw a 1.4% decrease in like-for-like revenue due to lower volumes in some regions. However, the EBIT margin improved in the core CRM business due to efficiency improvements in regions like North America and Asia Pacific and North Europe. Looking forward, Transcom aims to improve key performance indicators and leverage growth opportunities in regions like North America, Latin America, and North Europe.
This document provides an overview of Transcom's first quarter 2015 results presentation. Some key points:
- Transcom is a global customer experience specialist with over 30,000 employees in 23 countries serving over 400 clients.
- In Q1 2015, revenue increased 2.4% on a like-for-like basis compared to Q1 2014. EBIT margin improved to 3.7% from 3.4% driven by higher profitability in certain regions.
- Key performance indicators such as seat utilization and efficiency ratios improved compared to the previous year, and staff attrition decreased.
- Transcom's strategic priorities going forward include delivering outstanding customer experiences to drive revenue and loyalty, capital
This document provides a summary of Transcom's second quarter 2015 results presentation. It discusses Transcom's good financial progress against targets for revenue growth, EBIT margin, and net debt. The EBIT margin improved in all regions. Key highlights include Transcom being a global customer experience specialist with over 30,000 employees in 23 countries, generating €616.8 million in revenue in 2014. The presentation outlines Transcom's strategic direction of delivering outstanding customer experiences to drive revenue and loyalty, in line with an attractive and growing industry.
Transcom Q4 2015 and FY 2015 results presentationTranscom
Transcom reported financial results for the fourth quarter of 2015. Revenue declined 4.1% organically due to losing a public sector contract in Italy. The EBIT margin was 4.1%, excluding non-recurring items. Transcom is closing its loss-making site in Colombia and evaluating its remaining Latin American business. It is also simplifying its regional structure to improve efficiency and margins going forward. The board recommends a dividend of 1.75 SEK per share based on the full year results.
Hello Transcom is a magazine published by Transcom. We share stories from around the company and also exemplify how we work together with our clients to enhance their business performance by improving the experience of their customers.
This short document advocates taking small steps to help the world even if big changes cannot be achieved, noting that every small effort contributes in a positive way. It acknowledges the inability to change the entire world but encourages doing whatever small acts one can to make a positive difference.
This document provides a summary of Transcom's first quarter 2013 results presentation. The key points are:
- Transcom is a global customer experience specialist providing outsourced customer care, sales, technical support, and credit management through contact centers and work-from-home agents.
- In Q1 2013, Transcom's revenue increased 15.9% compared to Q1 2012, driven by growth across all regions. EBIT also increased by €5 million compared to Q1 2012.
- To return to historical margins, Transcom needs to continue improving key performance indicators like seat utilization, efficiency, offshore/onshore delivery mix, and attrition.
- Going forward,
Transcom is a global customer experience specialist that provides outsourced customer care, sales, technical support, and credit management services. In Q1 2014, Transcom saw a 6.1% decrease in reported revenue due to exiting unprofitable operations, but revenue increased 2.8% on a like-for-like basis. The company's EBIT in the core CRM business benefited from cost savings programs in North America and North Europe. Transcom's strategic priorities are focused on improving key performance indicators like seat utilization and efficiency, capitalizing on growth opportunities in emerging markets, and delivering an outstanding customer experience to drive revenue and brand loyalty for clients.
Transcom provides outsourced customer care, sales, and support services through contact centers around the world. In Q2 2014, Transcom saw an 8.7% decrease in revenue due largely to divestments and currency impacts. Excluding these factors, revenue decreased 2.9% on a like-for-like basis. EBIT improved by €1.2 million compared to Q2 2013 in core operations, though this was negatively impacted by €1.1 million in redomiciliation costs. Key priorities for Transcom in 2014 include improving seat utilization, efficiency, and the offshore/onshore revenue mix to return margins to historical levels and capitalize on growth opportunities in North America, Asia Pacific
This document outlines the strategic plans of BCV (Banque Cantonale Vaudoise) over several periods from 2002 to the present. It discusses initiatives to improve operational excellence, focus on performance culture, implement clear business strategies, and actively manage capital. Key achievements are highlighted in areas like growth, efficiency, and financial strength. Ongoing strategic targets are presented around areas such as costs, returns, and capital ratios. The distribution policy and goals to optimize shareholder value are also summarized.
Transcom provides contact center outsourcing services to over 400 clients across 33 languages in 26 countries. In this presentation, the CEO discusses Transcom's recent financial performance and strategic priorities going forward. Specifically:
1) Transcom's profitability has declined recently but is now improving due to restructuring actions. The focus remains on underperforming areas and efficiency improvements.
2) In the second quarter of 2013, Transcom's revenue increased 13% year-over-year driven by growth across regions.
3) Going forward, Transcom's strategic focus is on creating outstanding customer experiences while helping clients reduce costs and drive growth through flexibility and optimizing their service delivery model.
This document summarizes Transcom's fourth quarter 2014 results presentation. Some key points:
- Transcom is a global customer experience specialist with 29,000 employees generating €616.8 million in revenue in 2014.
- In Q4 2014, Transcom saw a 3.8% increase in like-for-like revenue compared to Q4 2013 and an improved EBIT margin of 5.8%.
- For all of 2014, Transcom's core customer relationship management business saw an EBIT margin increase to 3.5%, driven by improvements in North America & Asia Pacific and North Europe.
- Going forward, Transcom has set mid-term targets for revenue growth and EBIT
The document provides an overview of Convergys' first quarter 2009 earnings presentation. It summarizes that Convergys met revenue expectations, exceeded earnings expectations, saw its cash balance grow, remains on track for its 2009 free cash flow guidance, and confirmed its 2009 EPS guidance. The presentation also reviewed the company's operating results, financial performance, and business outlook across its customer management, information management, and HR management segments.
Nutreco is a global leader in animal nutrition and fish feed, generating €4.9 billion in revenue annually. The company has over 120 production facilities worldwide and employs approximately 10,000 people across 30 countries. Nutreco recognizes the need for a global CRM strategy to improve sales processes and customer relationships as markets consolidate. An agile implementation approach was used to deploy Microsoft Dynamics CRM across three Nutreco divisions starting in 2010. The rollout focused on establishing sales excellence while future phases aim for commercial excellence and customer efficiency. Challenges remain around defining CRM strategy, change management and training to fully leverage the new system.
Masco reported its financial results for the fourth quarter and full year of 2012. Key highlights included improved fourth quarter results that provided momentum heading into 2013, with sales growth driven by increased North American new home construction and successful new product introductions. All of Masco's business segments contributed to increased sales and operating margin growth in the fourth quarter. Masco also delivered on its strategic priorities for 2012, which included improving its cabinetry and installation service businesses, reducing debt, investing in growth, and gaining market share in key brands.
Transcom's investor roadshow, London, March 2014Transcom
Transcom provides outsourced customer care, sales, technical support, and credit management services through contact centers and work-at-home agents in 26 countries. In 2013, Transcom saw revenue increase by 7.9% to €653.2 million due to growth across all regions. Key priorities for 2014 include improving operational performance in underperforming regions and increasing profitable growth opportunities through expanding existing client relationships and broadening the client base. Transcom also aims to strengthen its focus on corporate social responsibility through programs centered around people development, equality and diversity, and community engagement.
Hydrogen group plc investor presentation April 2020Hydrogen Group
The document provides an overview of Hydrogen Group's 2019 results and current trading environment impacted by COVID-19. Key highlights include a 4% decrease in net fee income to £29.4M due to political uncertainty and slowdowns in some Asian markets. Underlying profit before tax decreased to £2.9M. The balance sheet remains strong with net cash of £4.5M. Current trading is challenging with client demand expected to decrease significantly due to the pandemic. The outlook remains uncertain depending on the duration and financial impact of COVID-19.
This document profiles Gabriel Blanc-Laine and outlines his experience leading international high-tech business operations toward profitable growth. It highlights his unique skill set including leadership, business management, coaching, and people management abilities. It then provides 14 short case studies demonstrating his experience restructuring organizations, igniting sales growth, doubling international sales, and more.
Telenet is a telecommunications company based in Belgium that provides cable television, broadband internet, fixed and mobile telephone services. The document discusses Telenet's strategy to transition from a focus on growth through volume to sustainable growth through value. This includes developing 3-year strategic planning, improving cost control and investment analysis, streamlining budgeting processes, increasing cash management, and creating business insights through key performance indicators and value driver analysis to better monitor performance and facilitate decision making. The goal is for the finance department to proactively support the business by being ahead of the curve in responding to changing demands.
If you are raising funds for your business, having an impressive investment pitch deck is a key component in your fundraising toolkit. Considering this, we have come up with content-ready investment crowdfunding PowerPoint presentation slides. Using crowdsourcing management presentation illustrations will ensure your strong business presence in a global market. These crowd equity PPT graphics are so versatile that it can be used in related topics such as angel investor, budget crowdaction, fund statistics and facts, equity crowdfunding, business investment proposal, venture capital pitch ,crowdcube, startup pitch deck and crowdsourcing model. Our entrepreneurial ventures PPT templates help you outpace the usual fundraising model in the business world. These equity ownership PowerPoint presentation templates are designed by including all the necessary slides such as accenture strategy, capital projection, entrepreneur strategic plan, business timeline and market segmentation. We have added tactical features to this investment crowdfunding PPT graphics that are significant. So without wasting more time, download it today!. Break the impasse with our Investment Crowdfunding PowerPoint Presentation Slides. Get across any barriers installed.
The document provides an earnings presentation for Convergys' fourth quarter 2008 results. It discusses key financial figures including revenue of $704 million, EPS of -$0.24 impacted by $0.54 in charges, and free cash flow of $99 million. It also summarizes each business segment's performance and outlook, highlights cost reduction efforts, and provides guidance for 2009 with a targeted EPS of $0.90 to $1.10 and free cash flow of approximately $200 million.
Financial statements analysis of Infosys annual report 2007-08Rahul Kejriwal
Infosys is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has over 52 global development centers and received close to 1 million job applications in a year, selecting only 2.3% of applicants. Key factors for Infosys's growth include its global delivery model, superior quality, innovation and leadership. Factors critical for continued growth are effective integration of onsite and offshore work, increasing the depth and breadth of services offered, and making strategic investments in human resources and infrastructure.
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The document discusses Transcom's work with clients like TalkTalk, Whirlpool, and Viaplay to enhance their customer service through digital channels and multichannel solutions. As digitalization changes how customers communicate and interact, Transcom is helping clients manage the shift to digital while supporting human interaction and improving customer experience. Transcom also discusses training agents for the demands of new technologies and customers, and its focus on opportunities in customer service through the growing Internet of Things.
Transcom reported negative organic growth of 8.5% in the first quarter of 2016 primarily due to lower volumes in North Europe and Continental Europe. The EBIT margin decreased to 2.3% due to the volume decrease and price reductions. Results in the second quarter are expected to continue to be impacted by soft volumes. Measures being implemented starting in the second half of 2016 include a realignment of the regional and management structure to achieve cost savings and an operational excellence program.
The document summarizes Transcom's third quarter 2015 results. Key points include:
- Transcom continued its positive profitability trend, with an EBIT margin of 4.1% excluding a non-recurring item.
- The company achieved 1.8% organic revenue growth despite not renewing a public sector contract in Italy.
- Net debt to EBITDA was 0.6 compared to a target of 1.0 or less.
- Transcom aims to increase profitability towards a mid-term EBIT margin target of at least 5% through efficiency improvements, sales efforts, and focusing on underperforming areas.
The document is Transcom's 2013 annual report. It summarizes that in 2013:
- Transcom solidified its turnaround, with key performance indicators like seat utilization and offshore revenue share improving, positively impacting profitability. Adjusted EBIT increased by €8.7 million to €17.6 million.
- All regions contributed to healthy 9.3% revenue growth in the core CRM business, net of currency effects.
- Priorities for 2014 include improving efficiency and growth in North America, strengthening operational performance and financial predictability in Europe, and driving efficiency and growth in Latin America.
Transcom presentation on home agents, KontaktadagenTranscom
The document discusses the growing trend of home-based agents in customer service. Some key points:
- The number of home-based agents is increasing rapidly and is expected to grow faster than contact center-based agents in the next few years.
- Reasons for the growth include cost efficiency, flexibility, strong recruitment potential, and lower absenteeism.
- Transcom currently has 200 home-based agents in Sweden providing technical support and sales in Nordic languages.
- Operational challenges of managing a remote workforce like recruitment, training, and monitoring performance are discussed along with Transcom's solutions.
The E-Way Bill revolutionizes logistics by digitizing the documentation of goods transport, ensuring transparency, tax compliance, and streamlined processes. This mandatory, electronic system reduces delays, enhances accountability, and combats tax evasion, benefiting businesses and authorities alike. Embrace the E-Way Bill for efficient, reliable transportation operations.
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3. What is Transcom?
• A global customer experience
specialist...
• ...providing outsourced
customer care, sales,
technical support, and credit
management...
• ...through an extensive
network of contact centers
”
and work-at-home agents
Transcom’s business is to
help make sure that our
clients’ customers form
positive perceptions of their
interactions with them.
3
4. Transcom in numbers
• 30,000 people
• 70 contact centers, onshore, off-shore and near shore
• 28 countries
• Delivering services in 33 languages...
• ...to over 400 clients in various industry verticals
• €605.6 million revenue in 2012
• Market cap: SEK 896.8 million as at February 11, 2013. Listed on NASDAQ OMX Stockholm
(TWW SDB B and TWW SDB A)
4
5. We have an extensive global footprint
Home markets Near Shore Locations Offshore Locations
Austria Czech Republic Canada Chile*
France USA Croatia Peru*
Netherlands Canada Estonia Philippines*
Slovakia Italy Latvia Tunisia
UK Poland Czech Republic
Belgium Sweden Hungary * Developing into home/near shore
Germany Denmark Lithuania markets
Norway Portugal
Spain Switzerland
Australia Croatia
5
6. Transcom’s organization
• Corporate management
- CEO, CFO, CIO, Head of Operations, Head of Global
Sales & Accounts
• Regional management
- North region (28% of revenue)
- Iberia (19% of revenue)
- North America & Asia Pacific (20% of revenue)
- South (15% of revenue)
- Central Europe (10% of revenue)
- Credit Management Services (CMS) in eight European
countries (8% of revenue)
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7. Transcom’s service portfolio
• Customer service
Customer experience specialists trained to support
best-in-class product, service and brand experiences
for our clients’ customers
• Technical support
Tiered support models, from the simplest questions to
more complex support scenarios
• Customer retention
Preventing defection and maximizing the lifetime of
a customer
• Customer acquisition
Acquiring new customers cost-efficiently, and building
strong customer relationships as a basis for future interactions
• Cross- and upselling
Building relationships and identifying customer needs
during any type of interaction, and taking appropriate
action to satisfy the customer’s need
• Credit management services (CMS)
Early collections, Contingent collections and Legal collections
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8. Recap of our situation and focus areas
Situation today and short-term focus Market trends
• Transcom’s profitability has decreased • Growth driven by domestic Asia Pacific
in recent years, but is now improving and Latin America markets
• Continuous focus on underperforming • Diversification (geography and
areas business models)
• Growth in selected areas and efficiency
improvements
• Broadening client base
Going forward - Strategic direction
• Creation of outstanding customer
experiences, while helping clients to
reduce cost and drive growth
• Flexibility is critical
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10. Revenue in Q4 2012 increased 14.1% compared to Q4 2011
Net revenue, Q412 vs. Q411
€m 162.9 Growth • Increasing volumes with our installed
base clients
13.5 -9.0%
142.8 • New clients contributed meaningfully
16.0 +11.5% to growth, not least in North America
CMS 14.9
& Asia Pacific
Central Europe 14.3 25.2 +17.5%
South 21.4
31.0 +8.6%
Iberia 28.5
31.9 +23.8%
North America
25.8
& Asia Pacific
45.4 +19.7%
North 37.9
Q4 2011 Q4 2012
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11. Revenue in 2012 was 9.3% higher than in 2011
Net revenue, 2012 vs. 2011
€m 605.6 Growth • Growth in all regions
554.1 55.3 -4.8% • CMS revenue decreased
58.1 57.8 +4.0% • Some of our offshore locations
CMS evolving into home markets as well
55.6
Central Europe 98.5 +6.4% - Grow in new attractive markets
92.6 - Diversifying our client base
South
+9.6% - Increasing seat capacity
119.4 utilization
Iberia 108.9
+14.0%
North America
112.1
98.3
& Asia Pacific
+15.6%
162.4
North 140.5
2011 2012
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12. Underlying EBITA in Q4 2012 improved compared to Q4 2011
+1.3 -4.4
+3.0
Volume &
efficiency- +0.4 3.3
driven +0.8 2.9
2.2 gains -0.1
Reassess-
Restructuring Expansion Sales & Non- ment of
savings investments support recurring accrued
costs revenue in
related to CMS EBITA
EBITA EBITA
Q411 France Q412* Q412**
* Underlying performance, excluding restructuring and other non-recurring costs
12 ** Underlying performance, excluding restructuring and other non-recurring costs, and a reassessment of
accrued revenue in the CMS business unit
13. Underlying EBITA in 2012 improved compared to 2011
+3.5 -7.4
+7.6 +0.4 13.2
+1.7 12.8
Volume & +1.2
-0.7
efficiency- Reassess-
driven Non-
6.8 Expansion Sales & ment of
gains Reclass- recurring
investments support accrued
ification of costs
revenue in
Restructuring amorti- related to
CMS
savings zation France
EBITA EBITA EBITA
2011 2012* 2012**
* Underlying performance, excluding restructuring and other non-recurring costs
13 ** Underlying performance, excluding restructuring and other non-recurring costs, and a reassessment of
accrued revenue in the CMS business unit
14. EBITA margin improvements in North America & APAC, Central
Europe and South, offset by lower margins in North and CMS
2012 2011 • Volume and efficiency-driven performance improvements
Oct-Dec Oct-Dec in North America & Asia Pacific, Central Europe and
EBITA margin* South
North 3.1% 10.5% • North: operational performance issues on some client
Central Europe 4.0% -8.8% projects and ramp-up costs for a new clients. Action
South -2.4% -14.0% expected to yield results in Q1 2013.
Iberia 4.4% 4.9%
North America & AP -0.6% -1.6% • CMS: Decrease in volumes handled and increased price
CMS 2.0% 9.9% pressure. Performance in the UK has improved, and we
TOTAL 1.8% 1.5% expect a full turnaround during 2013.
FY 2012 FY 2011 • Volume and efficiency-driven performance improvements
in North America & Asia Pacific, Central Europe and
EBITA margin*
North 3.1% 5.9% South
Central Europe 0.2% -0.1% • North: lower operational efficiency on some client
South -2.5% -8.8% projects, higher attrition and higher training costs.
Iberia 4.5% 4.7%
North America & AP 0.6% -3.5% • CMS: Decrease in volumes handled impacted results.
CMS 7.2% 8.7% Cost reduction initiatives lowered SG&A by €2.1m.
TOTAL 2.1% 1.2%
14 * Underlying performance, excluding restructuring and other non-recurring costs
15. We need to successfully address a number of
short- and medium-term operational and financial
challenges
Stop the losses in France (€1m/month in 2012). Transcom plans to stop financing
the French subsidiary’s loss-making operations beyond March 1, 2013
Increase onshore seat utilization in North America
Successfully resolve tax claims
Successfully implement action plan to improve operational performance in the North region
Germany – renegotiate labor agreements
Return UK CMS to profitability
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16. What will it take for Transcom to return to historical margins?
Continue improving key performance indicators
• Seat utilization
• Efficiency
• Offshore/onshore split
• Attrition
Improvements on four KPIs vs. previous year
Key performance Trend vs. 2011 Q4 2012 vs. Q4 2011
driver
Average Seat (87% vs. 78%)
Utilization ratio
Share of revenue (20% vs. 16%)
generated offshore
Average Efficiency n/a (positive development)
ratio (billable over
worked hours)
Monthly attrition n/a (positive development)
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17. Debt & leveraging
Gross debt (€ m) Net debt (€ m) Net debt/EBITDA
140.0
4.50
126.8
4.00
120.0
111.2
3.50
100.0
89.1 3.00
80.7
73.4 75.9
80.0
71.0 2.50
65.3 65.0
60.0 2.00
38.1 1.50
40.0
32.1
1.00
13.2 17.2
20.0
11.9 0.50
0.0
0.00
Q211 Q311 Q411 Q112 Q212 Q312 Q412
• Gross debt increased by €4.8m vs. Q312
• Net Debt increased by €6.0m compared to the Q312 level
• Net Debt/EBITDA ratio: 1.97 (1.71 in Q312)
• Interest charge €0.7m (€0.8m in Q312)
20. Growth opportunities
North America and Asia Pacific
• Continue expanding in local markets in Asia Pacific
Latin America
• Serving domestic markets and the US,
in addition to Spanish clients
North Europe
Central Europe
• Near shore
21. Summary: key priorities going forward
Short-term focus
• Continuous focus on executing turnaround in
underperforming areas
• Continued focus on revenue expansion and
efficiency improvements
• Increased focus on quality and service delivery
to support significant ramp-up of new volumes
Medium-to long-term priorities
• Grow revenue in line with overall market growth
in the markets where we choose to compete
• Improve profitability and decrease earnings
volatility
- Continuously strengthen operational efficiency
- Optimizing our geographic delivery mix
- Focus on broadening our client base
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