This document is a resume for Ian Shuya that outlines his extensive 24 years of experience in the telecommunications industry holding various positions related to billing systems and processes. It details his technical skills in Microsoft Office, networking, and SAP business systems. It also lists his work history including roles at Transcom, Heart & Stroke Foundation, The Staffing Connection, HGS Canada, and over 15 years of experience at Bell Canada in positions like Cogs Assurance Manager, Technology Application Specialist, and Senior Resources Associate.

1. IAN SHUYA
7 Seaforth Street Barrie, Ontario L4N 3H7
Home (705) 735-9113 Mobile (647) 923-6701
E-mail: ianshuya@hotmail.com
.
TECHNICAL SKILLS
Microsoft Office Professional, Microsoft Outlook
Intranet, Internet, Wireless Networking and AIMS
Excel, Word, Power Point, MS Word and Access
Lotus Notes and SAP Business Suite
WORK EXPERIENCE
Over twenty-four (24) years experience in the telecommunication industry with positions ranging from
billing systems to processes. Traveled to U.S to receive and deliver a National rollout for major
customers in Canada.
Selected to both receive and deliver Outright Sales training in Ottawa upon the transfer of job function to
Toronto
A team member in a project to reduce manual requests for adjustment resulting in an 80% reduction.
Member of team processing group whose mandate was to find ways of improving misapplied payments
process resulting in designing new replacement documents.
Gateways Going One Better Award from team leaders for demonstrating business and customer focus.
Experienced in AIMS (Account Information Management Systems), BCRIS (Bell Customer Record
Information System), OSCAR (Outright Sales Customer Accounts Receivable), CIF (Customer Information
File), FSOS/MORS (Field Services Operating System), BID Management System and SAP (Accounts
Payable), BELLCENUS (Network Utility System), BMS (Bid Management System), ESSBASE (External
Settlement System), SAP P50 (Enterprise), P58 BW (Business Warehouse), Datamart, APSS (Accounts
Payable Self-Serve) and Unified Tool.
Transcom - Customer Service Representative (CSR)
(October 2015 to Jan 2016)
CSR should perform assigned customer service, telemarketing, and Back office duties
the best way to meet company objectives in all areas of employee, client, and
shareholder satisfaction.
Responsibilities:
· CSR’s main task is to offer full range of customer service to assigned Employer’s
Clients, by phone, fax, or mail/e-mail. Full range of customer service includes handling
of incoming calls and outgoing calls (incl. sales calls). The offered customer service
should be of highest quality - accurate, polite, and competent.
· CSR’s work duties can as well include data input to Clients’ programs and other back
office tasks. The BO tasks should be made on first opportunity, precisely, without
mistakes.
· Additional responsibilities may be added as the needs of the business change and
expand:

2. Heart & Stroke Foundation - Telerecruiter - P2P Fundraiser
(October 21, 2015 to November 17, 2015) Contract
Cold calls to recruit volunteers to canvass their local neighborhoods during the month of February 2016.
Track number of calls each shift with excel & provide feedback of yes/no volunteers & provide information to
new volunteers on requirements.
The Staffing Connection - Simcoe Parts Service
Loading dock (November 2013 – January 2014)
Secure trailer with lock & drop ramp. Manually load each cart with car parts in sequence based on
the digital board of items into trailer.
Each truck must be done in a timely fashion and must have loading bars installed and checked for
safety of material.
Stage each loading dock with specific carts to be loaded with digital board & the cart number.
HGS Canada.
Customer Representitive (June 2013 – July 2013)
Training for 6 weeks learning system, products, data entry, taking customer inquiries, billing,
new/adding or change features.
Several tests taking to ensure all requirements were met
ACTIVO INC.
Project Support Specialist (November 2008 – August 2011)
Maintained a high level of customer satisfaction and increased business potential for all assigned
accounts.
Coordinated with all regions and sub-contractor partners to ensure that all project requirements such
as material, equipment and manpower were available on-site to meet customer objectives and
schedules.
Advised customers on the progression and completion of all requests and/or schedules and provided
input on any required changes daily within AIMS timelines as per the region and sub-contractor
partners.
Provided technical support for all technicians and sub-contractor partners implementing projects on a
daily basis.
BELL CANADA
Cogs Assurance Manager (May 2005 – August 2008)
Personal development and management of two (2) direct reports.
Processed and validated Cogs Recovery reports in Business Warehouse (BW) and SAP.
Provided month end reporting to track archived performance.
Maintained team scorecards for workload analysis and closed all reports to track performance to
employee scorecards.
Performed regular analysis to identify: behavioural root cause issues, process and system gaps and
clearing of bi-weekly “Order Aged Report”.
Coordinated with Finance regarding monthly monitoring of all COGS/WIP activity and WIP clearance
accruals.

3. Technology Application Specialist (Cable Design Centre) (July 2000 - May 2005)
Managed the “Revenue Assurance Program”, Accounts Receivable and seven (7) contractors within
their National Call Centre
Produced revenue assurance reports on a weekly and monthly basis.
Liaison with Legal department regarding “Non Standard Contracts” and purchases.
Implemented a new call centre for inquiries and new cable orders.
Validated BMS report for accurate billing, terms and numbers.
Processed APSS payments for Bell/Plan invoices.
Issued surety bond applications and insurance application certificates.
Created billing order memos via BMS for Bell/Plan clients on a progressive (monthly) basis.
Produced weekly reporting of SAP application for supplier invoices and investigated any invoice
variances.
Implemented and managed a new project for CIBC/MAC requests through the Network Utility
System.
Progressive Bell Positions
Senior Resources Associate Cable Design Centre (April 1999 - July 2000)
Maintained monthly billing of Bell/Plan.
Issued surety bond applications and insurance application certificates.
Produced weekly SAP application report for Plan invoices.
Senior Resources Associate Outright Sales (March 1998 – April 1999)
Updated systems database re: equipment material codes, business office codes and labour
codes/rates).
Provided key indicator results within Gateways system for executive month end reports.
Maintained “Agency” and “Alliance” billing.
EDUCATION
Bramalea Secondary School (1985)
Obtained OSSD
PERSONAL DEVELOPMENT
Working Interpersonal Skills Training Workshop
Coaching Skills Workshop
Resume Writing Workshop
Canada Labour Code Parts 1 & 2
Building Shareholders Value
Accident Prevention Process
EOP
Managing Health & Safety
Making Budgets Work
Attendance Management

4. Performance Management
Leadership Essentials
Nordx - IBDN – 303 Course
Manager’s Desktop
G/L Inquiry - SAP
APSS Coding & Approvals
Manager’s Desktop (MDT) – SAP HR Tool
MS Outlook - Proficient User 2003
IP Initiation Series – Course 2 – IP Applications
IP Initiation Series – Course 3 – Business Impacts
REFERENCES AVAILABLE UPON REQUEST