Elton Triggs Jr. is seeking a new opportunity to utilize his 4 years of experience working alongside various lines of business such as freight, technical services, and exhibitor services at GES. He currently serves as a Senior Exhibitor Services Coordinator at GES in Las Vegas, where his responsibilities include acting as a liaison between departments to resolve customer issues, coordinating freight logistics, assisting call center representatives, and ensuring exhibitor requests are handled promptly. Prior to GES, he worked as an electrician and call center supervisor, demonstrating leadership skills such as overseeing teams, ensuring safety standards, and motivating employees to meet goals.

1. Elton Triggs Jr.
8985 S. Durango Dr. #2138  Las Vegas, NV 89113  (702)300-0353  etriggsjr31@gmail.com
Objective
I am motivated to take all that I have learned and experienced at GES over the last 4 years to the
next level. I have had the opportunity to work alongside a few lines of businesses, such as
freight, TSE and exhibitor services, to add to my overall understanding of trade show production.
RelevantWork Experience
Senior Exhibitor Services Coordinator October 2010 - PRESENT
Global Experience Specialist (GES) Las Vegas, NV
 Acts as a liaison between GES National Call Center and individual city operations as it
relates to successful and timely conclusion to customer issues
 Coordinate and resolve urgent freight issues by working closely with outside carriers or GES
logistics and the exhibitor
 Assists call center team members with escalated resolutions or supervisor calls
 Ensure that exhibitors requests and inquiries are handled quickly
 Alongside ICS, resolved key account billing issues (i.e. Caterpillar) where an entire account
re-bill was required and resulted in over $1M in revenue for GES
 Organize and oversee post show meetings to discuss exhibitor disputes with department
heads involving each line of business across the country
Electrician June 2002 - July 2010
Pro Electric Crown Point, IN
 Supervised a team of 3 – 15 electricians daily to ensure timely completion of projects
 Planned and installed electrical services for brand new residential and commercial
construction
 Troubleshoot for any electrical disparities and resolve
 Focused on safety training and proper procedures to help eliminate on the job injuries
Call Center Floor Supervisor/Quality Control October 1999 – June 2002
Americall Inc. Merrillville, IN
 Supervised a team of 20 call center employees to ensure daily goals and numbers were met
 Maintained customer data base and files
 Created and applied training modules to help improve and motivate team members to exceed
customer service goals and establish quality standards
 Monitored team to ensure quality standards were met
Computer Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Oracle, Core Freight, Salesforce